18 years helping New Zealand businesses
choose better software
About Dynamics 365
Integrated business management solution that automates financial, customer relationship and supply chain processes.
I use this software and it’s so easy to use like Microsoft Word, Excel. Another advantage of Dynamics 365 is its flexibility and integration capability.
Difficult to use at the start or being a beginner it's very hard and limited feature in mobile app.
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Filter reviews (5,796)

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Good experience
Comments: it is a great app provided by Microsoft to run any business. Being a part of the Microsoft is a huge advantage that will help you to achieve your goals effectively and efficiently
Pros:
It is a great apps that helped us a lot of to maximise our finacial visibility, it is also easy to use
Cons:
some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors
Alternatives Considered:
Comprehensive and Scalable Solution for Business Operations
Comments: My experience with Dynamics 365 has been positive overall. It offers a comprehensive set of tools that effectively streamline business processes and improve visibility across departments. While there’s an initial investment in training and setup, the long-term benefits of increased productivity and interdepartmental collaboration make it a valuable asset for mid-sized to large organizations.
Pros:
What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across departments straightforward. Dynamics 365 also provides a wide range of modules that cover almost every aspect of business operations—from CRM and sales to supply chain and finance—allowing teams to work within a single platform. Its flexibility and customization options make it adaptable to various industries and specific business needs.
Cons:
One challenge with Dynamics 365 is its steep learning curve. Some users may find the interface complex, especially when first setting up custom modules or workflows. Additionally, the licensing model can be costly, particularly for smaller businesses, as costs can accumulate quickly with additional features or modules.
In my humble experience...
Comments: I avoid all Apple products, because they admit to creating tech-devices that are designed to force the consumer into routinely purchasing "upgrades"...What an Atrocious dismissal of their corporate responsibility to improve Mother Earth's Environment! Microsoft's continuous auto-updates practically force consumers into using THEIR products/apps - which are far less secure than the Linux/Firefox/Mozilla/Google team. The similarities b/w Apple and Microsoft are that these "updates" often force the consumer to purchase new devices - after their current device is too far "corrupted" to be worth the $$$ for repairs (because they inadvertently downloaded malware). Also, throughout my beginners-level experiences, I have found that Google readily offers updates/tips/step-by-step instructions on how to integrate Google Apps/programs to "play well" w/Microsoft...I have NOT found this information readily provided by Microsoft.
Pros:
My review is for Microsoft products, in general - not specifically "Dynamic 365". I am not very tech-savvy, so when I first started developing my Business Plan, I utilized the Operating System already installed on my laptop, which was Microsoft. As I was/am working alone, I discovered that my lack of tech-knowledge/skills had caused my personal laptop to crash/inadvertently downloaded malware. After the 3rd time that a patient/helpful friend "rescued" my laptop, he informed me he would be installing Linux as my Ops. This was/will continue to be a learning process, but the fact Linux keeps my files/system secure has made a believer out of me. I now advocate for Linux/Firefox/Mozilla/Google - they work well together, and they are operated primarily as non-profits (except Google, obviously). More importantly, NONE of their "updates" have EVER caused my laptop to "crash" or download corrupted malware files.
Cons:
In order to make developing my business website easier on myself, I recently purchased a second laptop w/Microsoft as the Ops. However, I soon realized that Microsoft's "auto-updates" were continuously converting/moving my Google files onto Edge/Onedrive/Microsoft apps. I wasted hours of time "undoing" their "updates", and finally I took the device to my locally-owned computer repair shop. After explaining my frustrations, they immediately understood what I was referring to, and installed "Microsoft Stop" on my device - so far, so good...
User Friendly
Comments: Positive experience, very user friendly and easy to access data. Since this is a Microsoft product, it's easy to dump data into excel manipulate data to create your own reports.
Pros:
Very easy to customize for a businesses needs.
Cons:
The version we were using was a bit archaic and did not allow the employee to view their employee details in the system.
Alternatives Considered:
The Ever Improving Dynamics
Comments: I have found through the years my experience to be very positive. If I have ever had any issues the Microsoft customer support have always been quick and mostly good. The improvements to the settings and configuration have been really good, and the whole cloud system is so much quicker than it used to be.
Pros:
Dynamics 365 has improved so much over the past 6 years I have been using it for NFP clients. The integrations with other products is getting better and the natural integrations with Microsoft products is fantastic. The whole Power Platform is really good now and Microsoft are constanting making things better and easier to use and configure. I love the low/no code as I am not a programmer but I have studied and learnt enough to be good at configuring Dynamics for my clients.
Cons:
The licensing and the fact they stopped the not for profit grants for 5 free licenses. It is still reasonably priced, but for a NFP every cent counts.
Dynamics-a powerful database for contact and opportunity management
Comments: I have been using it daily since 2016 for sales prospecting, contact management, follow up management, opportunity tracking, account management. It also is the database of record for our prospect contact and email database, and also our client database. We have also customized Dynamics to track our clients annual software maintenance renewals.
Pros:
Some improvements made in 2023 have made Dynamics much better than it was before for setting up screen views, arranging and filtering columns, and improved search options.
Cons:
1) The cost of marketing is very high compared to other email marketing services reporting can be complex, for example including fields from the associated account file is difficult or impossible when modifying the contact record search.
Alternatives Considered:
Excellent, comfortable, quick, safe, and reliable
Comments: my overall experience using Dynamics 365 was amazing, it is nice software, easy to use. The UI is also good, net and clean. It's very easy to navigate and if you need help, the help box is right there. If you need live help, you can always contact a rep to help.
Pros:
Microsoft offers an excellent programme called Dynamics 365 to help you manage your business. Being a member of Microsoft is really beneficial since it gets more integrated with other MS Office applications
Cons:
When they have to wait for a live representative, some consumers become disinterested in the product; worse, it's their only choice. I didn't prioritise this because I don't fit the description.
Average CRM/Dashboard - Go with Salesforce
Comments: Overall experience was poor. I wish Upper Management at PMI would've asked for input before buying this knock-off of Salesforce.
Pros:
What I liked about it was that it was very easy to customize. All you need to do is look for the "..." button, and nearly anything and everything can be changed.
Cons:
The flow wasn't ideal, and you had to use Dynamics 365 Business Central to create quotes or invoices. Salesforce has everything all together in one system and is SO much easier. The dashboard was very average and was one of few things I couldn't customize.

Alternatives Considered:
MS Dynamics 365
Comments: MS Dynamics 265 is a powerful ERP. It can fit medium-sized to big companies.
Pros:
Comprehensive Modules. Project management Module.
Cons:
HR Module need more customization to meet the requirements of ME countries regulations.

Alternatives Considered:
Dynamics 365 Changed My Organization
Comments: Since I have started using Dynamics 365, my efficiency has increased exponentially, and I am relieved to have more time to accomplish more work.
Pros:
The integration of AI into my work and the ability to free up time for other ways to help grow my organization.
Cons:
I am newer to Dynamics 365, so it is a bit overwhelming to learn at first. But it is easy to understand, especially after diving in.
Amazing Dynamics 365
Comments: Dynamics 365 offers a valuable platform for educators to simulate real-world business scenarios and engage students in hands-on learning experiences. Its integration with the Microsoft suite, customization options, and focus on practical application make it a powerful tool for teaching various business concepts.
Pros:
Dynamics 365 serves as an invaluable educational tool by providing students with hands-on experience, fostering collaboration, promoting critical thinking, and preparing them for the demands of the modern workplace.
Cons:
Dynamics 365 can be overwhelming for students who are new to the platform or lack prior experience with enterprise software. Its extensive features and customization options may require additional time and effort for students to fully grasp and utilize effectively. Therefore, there might be a learning curve associated with getting comfortable with the platform.

Dynamic 365 is one of the influential and helpful solutions
Comments: I got a free trial in the beginning, which is very nice. It saved me a lot of time in preparing data
Pros:
It enjoys innovation and organization using the latest artificial intelligence method's
Cons:
still now don’t have many negatives, just the lack of quick communication with customer service
Great for large companies with locations across the SU or World
Comments: L*ove that i could work on this with other teams in many different locations across the US.
Pros:
Love the fact i could create share and view documents from other employees in different states or remote workers.
Cons:
Sometimes challenging when 2 or more people are working to make changes to the same document or PowerPoint and getting it to look right.
My business transformer guide.
Comments: The impact of Dynamics 365 on my business has been the elimination of data silos, automation of critical processes, and the ability for me to make decisions based on real-time data. It promotes collaboration, enhanced customer relationship management and cascaded the entire organization towards growth.
Pros:
Dynamics 365 has helped to get the most out of business in one place. I love the fact that it ties together CRM, ERP and other functions in one integrated solution so I have a 360-degree view of my business. This provides valuable AI-powered insights and automation capabilities for process optimization and decision-making.
Cons:
The scale and scope of Dynamics 365 can be overwhelming at first when navigating and configuring. Taking advantage of this platform and customizing right way might need dedicated resources and skills.
Dynamic indeed!
Pros:
I like Dynamics 365 for its comprehensive suite of business applications that seamlessly integrate to streamline operations, enhance customer relationships, and drive business growth.
Cons:
One potential downside of Dynamics 365 could be the complexity of implementation and customization, which may require significant expertise and resources, particularly for smaller businesses.
Dynamics 365 stands as a solid choice for all individuals.
Comments: Dynamics 365 is a game-changer! It centralizes everything under one roof, streamlining tasks and boosting collaboration. Data, tasks, communication - it's all there, making my workday smoother.
Pros:
Dynamics 365 excels in its seamless integration of various business processes, offering unparalleled versatility and efficiency. Its user-friendly interface and comprehensive features empower organizations to streamline operations effortlessly. With robust analytics and customization options, it adapts to diverse business needs, enhancing productivity and driving growth. Dynamics 365 truly revolutionizes how businesses operate, making it a top choice for modern enterprises seeking success.
Cons:
Dynamics 365 offers a powerful all-in-one solution, its complexity can be a hurdle. New users might find the feature-rich interface overwhelming, requiring significant training to unlock its full potential. This learning curve could slow down initial adoption and impact productivity.
Empowering Growth with a Microsoft-Friendly CRM Tool
Comments: It is a CRM tool that is very compatible with Microsoft. Overall, it is very convenient to use, time-efficient, and I am confident that it is a tool that can help a company grow. There is no other tool as convenient for managing customers. Although setting it up takes some time, its strong advantages outweigh the inconvenience.
Pros:
Dynamics 365 is suitable for large organizations. Its integration with other Microsoft products is excellent. Once adapted to the system, it becomes very convenient and time-efficient.
Cons:
It can be cumbersome due to the need for specific settings. For small groups, the cost may be burdensome.
Streamlining Business Operations with Dynamics 365
Pros:
1.Dynamics 365 include its seamless integration with other Microsoft products, such as Office 365, PowerApps, Power BI, which enhances overall productivity and collaboration within organizations. 2.The cloud-based integration of Dynamics 365 allows for easy access from anywhere, promoting remote work flexibility. 3.The user-friendly interface and robust analytics capabilities enhance its reachability for the Professionals and organizations for the streamline operations and improve efficiency.
Cons:
1.The complexity of implementation and customization, which can be challenging for organizations without ample IT support or expertise. 2.The cost of licensing and additional modules can be a concern for smaller businesses organizations.
Dynamic 365 Review
Comments: Overall experience with using Dynamic 365 is great, its safe & secure, can easily navigate through the various tabs and pages, its easy to set up client databases and it can hold a lot of client data without running slowly
Pros:
Its great that you can hold all customer information - and the various places the information is held is easily accessable
Cons:
Generating reports can take a little longer to do
D365 - functional and user-friendly
Comments: Great tool, functional and user-friendly.
Pros:
3 things: user interface (clear and intuitive), functionality (search, workflows etc.) and import/export capabilities.
Cons:
Sometimes it just freezes and you might need to start your task anew.

Dynamic for cleaning company
Comments: Very positive with constantly use and will definitely be a life time user
Pros:
The ability to integrate it into multiple other programs as it allows us to use Microsoft to be able to communicate with multiple people
Cons:
There's truly nothing negative about Dynamics 365 as Microsoft has put a lot of work into this

CRM management and much more.
Comments: Overall, I would give Dynamics 365 a rating of 8/10. It is a powerful tool for improving business efficiency and productivity, but there is still room for improvement. It can be a great tool for businesses of all sizes if used correctly. Ideal for corporate automation and innovation.
Pros:
The powerful CRM execution has enabled management and access to customer history and needs for better understanding and data management. And being specific about my activities; I would say improved work time with features such as "Task Lines" and "Project Clocks", it is easier to assign tasks, monitor progress and send reminders to teams.
Cons:
- Sometimes there may be delays in updates and new features. - Some compatibility issues with other systems and tools.
Daily usage
Pros:
It's user friendly attitude. I use daily.
Cons:
Nothing as of now is which I least liked it.
Great functional and professional tool
Pros:
What I like most about it is its interface. Very intuitive and easy to learn to use.
Cons:
It is a bit expensive for small companies.
Dynamics 365: Business Efficiency Amplified!
Comments: Dynamics 365 significantly elevated our operations. While the initial setup required effort, the platform's powerful features and adaptability have been crucial for our business growth and efficiency.
Pros:
Powerful integration, customisable workflows, real-time insights, seamless collaboration, and robust task management enhance overall productivity and operational efficiency.
Cons:
Initial complexity in setup and customisable