Thryv Reviews

"Fords auto tags"

Comments: Very good

Pros: I love everything about it. Everything is super easy to use and navigate through

Cons: Not really anything. The only I probably don’t like is the cost of using a credit card

"Excellent for small business"

Comments: I like the ability to see real time results in the marketing presence as well as track the effectiveness of marketing campaign.

Pros: Thryv has the versatility and comprehensive functions to make customer management and marketing a one man job. The support is top notch and integration of social media makes Thryv ideal for any start up or small business to make a professional impression on the market place.

Cons: Some of the automation is hard to catch up with in order to present the message your business wants to broadcast, but with time it is not too difficult to grasp

"Talk about easy..."

Comments: [SENSITIVE CONTENT HIDDEN] is top notch. He walked me through every step of the process with Thyrv and it was amazing. My website was up and running within 2 weeks, it looked great and we were ready to roll. I love how seamlessly all parts of my business work together now.

Pros: I love how easy this program is in managing new contacts. The integration with my website is fantastic and makes follow up with leads SO EASY! I cannot say enough about how much easier my life is because of Thryv.

Cons: So far every feature I have used has been great.

"Tax business review"

Comments: Great

Pros: I love the features and functionality it is a user friendly products

Cons: It can not connect to a dialer system which i need really bad may have to get another crm due to this issue

"We have high hopes for great results!"

Comments: We are hopeful that the marketing program will drive real business opportunities our way. This is our primary reason for signing up. We also like the CRM features and are finding them very helpful.

Pros: We love the ease of use, the great customer support and the marketing tools.

Cons: There are some limitations such as not being able to include LinkedIn on our social media posts and having messages being delivered to one of our staff instead of the primary administrator.

"Critique"

Comments: I am sure it will become even more valuable over time.

Pros: It is easy to use once you get acquainted and spend time with it.

Cons: The tags are NOT alphabetized when you do an email - which is VERY annoying and wastes ttime.

"thryv"

Comments: I was impressed during the on boarding & as I use I get better. I can't event get the mobile app to download pics at all so that is frustrating. $199/month is alot of money for a product that doesn't seem to be very user friendly. Right now I am trying to keep an open mind but it's tough to spend this much time posting when it was almost faster to copy & paste on other platforms.....just not sure in the end it will be worth the cost???

Pros: Like being able to post on multiple sites at 1 time....set up posts in advance & text marketing

Cons: its really SLOW!!!! Not easy to fix even a typo....the post plan set up is not easy & notice it doesn't post on all platforms all the time. Having to upload pics is soooo time consuming and scrolling through pages of images is also challenging.

"One of the best business investments I’ve made!"

Comments: Phenomenal!!

Pros: It’s practically automatic. Reminders are sent to clients as well as opportunity to pay. I can easily set up ad campaigns and have emails for the promotion sent to all or as many of my contacts I want instantly. Customer service is above and beyond fantastic. My website is phenomenal and very user friendly. I could go on all day! Superb investment!

Cons: Nothing I can think of. It’s all fabulous!

"Thryv inside review"

Comments: My experience was overall negative, though I think its so close to being great. They have a fantastic marketing companion called thryv leads which allocates your money with machine learning and advertisers online really effectively.

Pros: I think its a good entry level management software, i actually used to work for this employer and sold this product. It also has great support and is constantly being updated.

Cons: There are better products for less money on the market right now, the edge thryv may have is consolidation. Though I will say there are still other products with all the same features for half the price.

"The most user-friendly software for businesses"

Pros: Our main goal was to get more organized with our in-home appointments, Thryv helps keep us on top of our schedule. We now can keep record of transactions, invoices, payments, and even texts messages to our main office line from each customer! Since we started using the software, our clients can not get over how much more professional Thryv makes our company look.

Cons: The one thing I like least about the software is that we can not send or receive photos when we text our clients from the software. If this feature could somehow be integrated, it would be much more beneficial!

"Up and running!"

Comments: It was more time consuming than we were originally understanding, so that made it very difficult and took about 2 months longer to get the website to be Live. Plus, I don't think the billing is set up the way it's supposed to be, so I still have to figure that out, too.

Pros: Our office is very pleased with the final product made Live for the public to view and use. We still have a kink or two to work out to make it the best website possible for our new and existing clients, including user-friendly features, but we are overall very excited about the new look and feel or the website and expect good thngs to come of it.

Cons: We are still getting use to the features and haven't learned how to maintain it ourselves. Prior training sessions were cancelled or rescheduled by either ourselves or the tech and therefore, we never learned some of the basic things we need to know on how to run the website, so that's a concern.

"Sad to go!"

Comments: GREAT!!!!

Pros: Just everything! My team and I tried to stay but we started to drown in bills. Thryv was our biggest bill so it had to go, so to say. It still hurts but we will be back! You will definitely get what you pay for here at Thryv! [SENSITIVE CONTENT HIDDEN] from the Executive Team are the best!!!

Cons: We wish it was a middle package between $55 - $199 that gives you the client portal that holds at least 500 contacts and documents.

"Thryv is a powerful tool"

Comments: Wish I had learned of the service years ago. Extremely helpful and has increased my client communication and organization greatly!

Pros: Customer service is incredible. They made the process of establishing the service very friendly.

Cons: Tools can feel overwhelming at first but once you learn your way around it’s very intuitive.

"Ricky Smith Roofing"

Comments: receiving all calls and written messages. Not only are they on our Thryv software but we also receive personal emails alerting us to messages. We love that this program even offers payments options.

Pros: I have enjoyed this marketing agency more than any other I have ever used. I was paying for four different agencies to what Thryv does for me all in one.

Cons: We haven't had any problems with our software.

"A Little Piece of Work Heaven"

Pros: I love the ease of the transfers of my client spreadsheet over to Thryv, the ease of campaigns being sent out to clients, the ease of social media sites being connected to my thryv software, making marketing very simple.

Cons: I least like their is not a financial option that prints reports for financial statements.

"Great in some aspects, other areas need work"

Comments: [SENSITIVE CONTENT HIDDEN] is the best employee they have. He has been very supportive and is attentive to my needs. he cannot control the developers of the software although he tries hard to communicate with them and myself.

Pros: The calendar invoicing, billing, estimates, CRM, and customer reminders are great

Cons: I've spent 7 months and I still can't figure out how to integrate my quickbooks online. Notes from one client go to the next within the invoices. There isn't a widget for Android phones. Sometimes it takes a while for the app to load when you need it.

"Total Client Integration"

Comments: Excellent

Pros: Communications with the clients. The scheduling is easy and the reminders to the clients which can be set up to automatically remind us and the clients of appointments are valuable. The client portals to access documents are another useful feature as well as the automatic contact campaigns to keep your business in front of the clients regularly even when their cases have resolved.

Cons: There are many features that are not easily understood. However, the support has been very helpful in explaining and working through all the features.

"Automated campaigns"

Comments: For us, a huge win is the ability to reach all of our clients in one automated campaign. So far, the automated campaign to request google reviews on our business has in turn paid for subscription to Thryv and then some. We are looking forward to using Thryv for more campaigns in the future.

Pros: The ability to use the automated campaign feature has proven to be a huge win for our company. I conducted a "please rate our company on google" Thryv campaign and within two weeks we received 10 five star reviews, including lengthy positive comments from each client who took the time to complete the google review. Within a month of receiving 10 five star reviews, we obtained our largest customer to date. Our new client was searching for a bookkeeping company in the area and saw our five star reviews, gave a call and the rest is history. Thank you, Thryv!

Cons: When using the client section of Thryv, I would prefer to search for our clients by their company name versus the owner's name. Quite often our client's company name does not contain the owner's name so I have to do an advanced search to find the company in the client database on Thryv which slows down my search process.

"Thryv has helped me thrive!"

Comments: Overall experience comparable to other systems is fantastic!

Pros: The thing I like most about the software is how user friendly it is. The system sometimes acts as my assistant when I’m in desperate need of one. It’s also very easy for my clients and customers to use which is a huge plus. Takes a lot of work and time off of my hands that I can put into the business.

Cons: Not much. Wish it was cheaper, but it’s worth every penny! ;)

"Great all-around business building system"

Comments: We chose Thryv because its a powerful value add to our Business Acceleration Platform that is easy for our clients to understand and use. No rocket science!

Pros: Extensive and easy to use marketing feature set. Easy to connect and move data between Thryv and other applications. Includes basic invoices and payment processing and can be connected to quickbooks seamlessly.

Cons: The messaging system was a little off-putting til I understood its key value. You can't embed images or video, or add attachments. You also can't format text or use html. In other words, this will not replace regular email. However, it does allow you to track conversations whether by email or text messages in one place. That's valuable.

"Great overall software that offers a lot of value!"

Comments: It's been great! I recommend it to every small business owner that I come across. They built a very functional website that drives lots of business to me. This is well worth the investment.

Pros: Overall I love this software and all of its abilities. This is like anything you will get out of it what ever you put into it. I use this software all day everyday. I appreciate how more features are added without the cost going up. I feel like someone (Thryv) is really out to help small businesses manage their information and use it in a way to grow and better communicate with their customers.

Cons: The mobile version and table version sometimes are downright slow. I am on the road all day and rarely behind a computer. I would love to see improvements on the mobile and tablet app speed (When full bars at 4G or 2-4 bars of 5G). It's embarrassing to be in front of a customer and for it to take more than 1 minute for the app to load, and sometimes it takes much longer than that. I would like the ability to upload and edit pictures straight from the Thryv app, and not have to separately upload them from the gallery which takes too long.

"Thryving"

Comments: I love it, my clients love it. It’s been user friendly for all. Definitely will recommend to all business people looking to have better control over their business and schedule. Website is rarely down. Bugs are usually fixed fairly quickly.

Pros: Accessible anywhere at anytime inside and outside the country.. has necessary features to get the job done.

Cons: Very little. Importing client list. Setting up correct Address for email confirmation response.

"Thryv is the superior online small business management platform."

Comments: Again, the customer service and tech support is top notch, and blows all the competition away. As does the platform. Stop reading my review and join now! You can get a free demo customized to your needs by contacting [SENSITIVE CONTENT HIDDEN] Tell him John V sent you and that he owes me a steak.

Pros: Often, systems that try to be everything tend to have weak spots, or fail to fulfill promises. Not Thryv. The system is so robust and comprehensive, I still can't believe how amazing it is, and how few people I know who use it. I do all of my client, scheduling, billing, marketing, social media and web site management through Thryv. I would have taken me months or longer for me to set up what Thryv offers essentially out of the box, and it simplifies all those business facets by both consolidating them in to their platform and making them either easy to use or automated.

Cons: There is a learning curve to it, but any robust system will have one. However, Thryv customer support is the best I have ever experienced anywhere. Yes, ever. They call me to ask if I have any needs, and set up personal appointments by Zoom to walk me through the system to learn and customize it. I don't know of any other company doing that. Plus, there is 24/7 live chat and phone support.

"Versatile tool"

Comments: Really helpful support! Great UI. Better tool for brick and mortar than the average martech platform

Pros: Multi channel marketing platform. Use one tool instead of 3-5 tools.

Cons: Few integrations. No way to integrate with ERPs or POS. No SQL connector.

"A new east to use CRM, you should discover it!"

Comments: We like the system very much and are excited to get going and invite out entire team to use it!

Pros: The people behind this CRM and support are always available. It is user friendly and easy to initially set up.

Cons: The first call on the onboarding was focused on social media a bit too much which was not most important to us to get started.