Zoho CRM Reviews

CRM: Great, customizable.

Comments: I have enjoyed using this product, and my overall experience is positive. It is very impactful for a growing business.

Pros:

It is very easy to use, especially for customization and integration. It has an extensive range of features, and you can customize it to fit your business needs. You can also integrate it with other Zoho products or other apps. Another great feature is the mobile app which has made tracking of sales and interaction of clients much easier.

Cons:

I have no complaints about this product.

Zoho CRM - Meeting Most Business Needs

Comments: My experience has been positive with Zoho CRM. The platform offers a user friendly interface making it easy to navigate and manage customer relationships.

Pros:

Zoho CRM is user friendly, its flexible with customizations according to your requirements. You can set up the whole lead pipeline with automations for messages and emails. Additionally it offers excellent integration with other tools which enhances productivity. The pricing is also competitive, which make it suitable for business of all sizes i suppose.

Cons:

What i liked least about it is its occasional complexity in navigating certain features, which can be tedious for some users. At times i find it quite challenging to generate customized reports due to user permissions i guess. Also integration with some third party applications can be challenging.

No frills CRM solution

Comments: A good CRM but no frills - it gets the basics right and struggles with the advanced functionality.

Pros:

Gets the basics right. Easily customisable views so that our teams get the information they need straight away.

Cons:

Unless you are building a sales pipeline in the way they’ve thought about, it can be a struggle to adapt to individual company needs. It also lacks in integrations with other tools.

Great for small businesses

Comments: The experience is perfect. I woulddefinetely recommend to use zoho. If your business is just starting or have few employees you should try it. And if you are growing fast is great too because the commercial plan is affordable.

Pros:

It has a free plan where you can start working without paying. This is very useful for small businesses. Easy to constomize and up to 3 users freely. The documentation to understand how it works is very complete. The customer service is very good and fast.

Cons:

The free version, of course, is limited in the configuration. But still works OK for a small business.

Alternatives Considered: Bigin by Zoho CRM and Bitrix24

Reasons for Switching to Zoho CRM: The documentation available online to understand how to customize it

Cost effective, customisable and backed with AI - Zoho C

Comments: I have been working on the backend where the data from Zoho CRM flows and sits into the database. So overall the experience is good, I took a bit time to learn the data flow inwards and outwards from this tool. The data coming from this tool needs to be simplified before we push it to netsuite and salesforce cloud

Pros:

It comes with an integration support with other tools in the Zoho Suite as well the google suite. It is a good option for CRM for small and mid scale business. The UI is customisable as per needs and comes with an AI powered tool for automated recommendations

Cons:

The customer support is limited and initial learning of the tool requires some technical training. The API exposure to the backend where the customer and sales data flows is also a bit limited

Small business needs Zoho CRM

Comments: Overall I can say that when you have business in local and revenue generating is not much higher than this zoho CRM is best.

Pros:

My most favourite things on this software is zoho office suite. It makes all characteristics of this software more easily usable.

Cons:

Advanced features are only available for higher paid users. For small to mid size businesses cannot paid that such amount.

Best product for commercial use

Comments: It was great and somewhere it is much better than tally

Pros:

Its protecting and audit logs feature and end to end training program

Cons:

Till now i did not find anything as least

I like that

Comments: Very easy, complete, to many options for customers

Pros:

Full interface and functions for programmers.

Cons:

Deluge, very important for us and ours process

Navigate Sales through the best Zoho CRM

Comments: Overall, Zoho CRM gives a robust and customizable solution for managing customer relationships, with great automation features.

Pros:

Zoho CRM is a powerful automation tool, making it easy to streamline sales processes. It also helps in improving decision-making, through best interface and comprehensive analytics. I also appreciate its integration with other Zoho apps, creating a unified experience.

Cons:

Its highly customization option can make new users a little uncomfortable, otherwise, it is the best CRM to use and navigate sales.

User friendly, feature rich and affordable pricing!

Comments: Impressive performance, highly recommended especially for small and medium enterprises.

Pros:

User friendly interfaces, quick learning, easily customizable and integrates seamlessly with Zoho ecosystem.

Cons:

Some integrations require third oarty tools like Zapier

Happy with Zoho - My company perfomance increased

Comments: As a satisfied Zoho CRM user, I can confidently say that the platform has exceeded my expectations. Its intuitive interface makes it incredibly easy to navigate, even for those new to CRM systems. The customization options allow us to tailor the software precisely to our business needs, from custom fields to automated workflows. Integration with other tools, like our email and marketing platforms, is seamless, ensuring a smooth flow of information across our systems. The customer support team is responsive and knowledgeable, always ready to assist with any queries or issues. Overall, Zoho CRM has streamlined our operations, enhanced our sales tracking, and improved our customer relationships. It offers great value for its price, and I highly recommend it to any business looking to optimize their CRM processes.

Pros:

The customization options allow us to tailor the software precisely to our business needs, from custom fields to automated workflows. Integration with other tools, like our email and marketing platforms, is seamless, ensuring a smooth flow of information across our systems. The customer support team is responsive and knowledgeable, always ready to assist with any queries or issues.

Cons:

the packages are not that flexible, more especially for. us small compannies

Alternatives Considered: EngageBay CRM

Switched From: QuickBooks Enterprise

Reasons for Switching to Zoho CRM: As a satisfied Zoho CRM user, I can confidently say that the platform has exceeded my expectations. Its intuitive interface makes it incredibly easy to navigate, even for those new to CRM systems. The customization options allow us to tailor the software precisely to our business needs, from custom fields to automated workflows. Integration with other tools, like our email and marketing platforms, is seamless, ensuring a smooth flow of information across our systems. The customer support team is responsive and knowledgeable, always ready to assist with any queries or issues. Overall, Zoho CRM has streamlined our operations, enhanced our sales tracking, and improved our customer relationships. It offers great value for its price, and I highly recommend it to any business looking to optimize their CRM processes.

ZOHO ONE and ZOHO CRM

Pros:

Various pricing tiers, including a free version with basic features; user interface of Zoho CRM is fairly user-friendly; Great Customization options!; integrates seamlessly with other Zoho applications as well as third-party apps, such as Google Workspace, Microsoft Office 365, Zapier, and social media platforms. It also offers automation. Mobile Accessibility with the app

Cons:

Zoho CRM is user-friendly, but mastering its full range of features and customization options requires time and training, especially for users who are new to CRM software. There is limited customer support with long response times and difficulty in getting timely assistance for technical issues or queries. I personally have had a few issues with some minor glitches and the first response back is always some canned response that is annoying. After about 3 tries, they then ask you to send a video of the issue, and then MAYBE someone will help fix it all. There are still issues I am having after a year that have not been fixed, and these glitches are affecting my automation. For complex customization, may require technical expertise or assistance from Zoho's professional services, which incurs additional costs. Scalability: While Zoho CRM is suitable for small to medium-sized businesses, some larger enterprises may find its scalability limited compared to other CRM solutions on the market. Other: offline functionality of Zoho CRM is limited, which may pose challenges for users who frequently work in environments with poor or no internet connectivity.

A CRM to consider for SMB's on a budget

Pros:

For us, this is one of the most complete CRM platforms available. We usually recommend tis platform to SMB's who need a CRM platform, but still are not big enought to get Salesforce for example (and in some case this is all they'll ever need)

Cons:

Maybe time needed to do the initial set-up, as everything needs to be changed and the default options are not always useful. The UI sometimes feel a bit clunky.

Alternatives Considered: HubSpot Marketing Hub

Reasons for Choosing Zoho CRM: Better integrations, better customer service and better overall value for money

Switched From: Simla.com

Reasons for Switching to Zoho CRM: Cost was the biggest difference we found.

Best product for small business

Comments: Zoho CRM has been a total lifesaver for my business. It’s easy to use, saves me loads of time with automations, and it’s affordable, which is huge for a small business like mine. I love that I can customize it to fit exactly what I need, and it works smoothly with all my other tools. It’s flexible enough to grow with me, so I’m sticking with it for the long haul!

Pros:

What I love most about Zoho CRM is how easy it is to use; I can find everything I need without feeling overwhelmed. The automation features save me so much time, and I can customize it to fit my business perfectly. Plus, it’s budget-friendly, which is a huge plus for me as a small business owner!

Cons:

Zoho CRM is powerful, but there’s a bit of a learning curve for advanced features. The mobile app can feel clunky, and support response times can be slow, which can be frustrating when you need quick help.

Zoho CRM - a middleware to cloud usage review

Comments: So I was in a middleware team at builder.ai. The product on which I worked used to gather customer data where they used to customise there own software. This customer data use to flow from our middleware to clouds like Salesforce, Netsuite, Zoho CRM. So here we had Zoho, this had implied rules for the data to enter in and get stored on any cloud. We had ticketing as well for customer service

Pros:

I like the way the UI is designed, the way it is curated to address scenarios where the user is a non coder, has no or basic coding ability. I like the GUI based workflow management and its ticketing system

Cons:

The costing is slightly high, implementing it requires skilled professionals and some training. The forms can be more expressive and features can be improved

Best Resource Tool Zoho CRM

Comments: The automation tools in Zoho CRM save us so much time by automating repetitive tasks and allowing us to focus on more strategic work."

Pros:

I love how intuitively and easy to navigate Zoho CRM is. Even team members who aren’t tech-savvy can pick it up quickly."

Cons:

Customization Options: "The ability to customize everything from dashboards to workflows has been a game-changer for our business."

Best support for zoho crm and easy to use

Comments: Overall experience was very at high, i am using this software since last 1 year and when i started using it initially i was having a fear of handling the crm software, but now i am giving training to interns and sales people just because they are providing the simple, easy to use and industry specific crm software and able to manage the Team as well

Pros:

Very easy to understand CRM, with understandable terminologies and industry specific design for the users, also provision of custom fields addition and 24x7 support are the good things about zoho crm

Cons:

They are not providing the education guide videos in the regional language, because our many usere were interns and undergraduate they were facing issues.

Zoho CRM: The Ultimate CRM Revolution for Modern Enterprises

Comments: Overall, Zoho CRM is a powerful CRM solution that has helped me in scaling business. Its rich features and strong integration capabilities have made it an essential part of my business operations. The customer support and complexity of implementation can be significant considerations but the benefits far outweigh these concerns.

Pros:

Zoho CRM provides a comprehensive and flexible customer relationship management solution that has significantly streamlined my business process. It has a user-friendly interface that can be easily configured with easy accessibility to all information with simple clicks. Zoho offers a lot of customization options ,this ability to customize it to your needs makes it much easier to slot into your existing processes. It helps me to create various dashboards stats and see how their performance is for a particular time duration. Also a thing that i like about zoho is that it integrates seamlessly with a wide range of third-party applications which allows us to connect various systems and helps in enhancing overall productivity.

Cons:

So far, I don't have any dislike about Zoho CRM but a thing i would like to add on is that some features are not easy to implement it requires some time and learning, which could be a challenge for new users and businesses with limited resources. Also the free and lower-tier plans offer basic functionality, which might not be sufficient for growing businesses.

Advanced Online CRM Software

Comments: Overall Zoho CRM is quite helpful and advanced software for any company. It can use any staff of a company who knows computer operating, no need for any special training.

Pros:

The sales and purchase - accounting parts of the software is very helpful. Its very easy to use. And its a online base software so we can use the software multiple computer on multiple places.

Cons:

Production monitoring process for a company of this software are not so updated and its quite complicated in use.

Zoho CRM has really transformed the way we manage our customer relationship

Pros:

I like the robustness and how Zoho CRM is rich in features we can maintain every clients details ie past order history,projected sale etc with long term value if you set the params right.Additionally with the analytics and reporting it is by far the best analytics tool I have used .

Cons:

The performance of this system is sometimes not the best, usually during large data set or pack usage.

Key to customer success and business growth.

Comments: Zoho CRM offers robust suite of features for managing customer’s relationships and streamlining sales processes.

Pros:

One thing I like the most about Zoho CRM is its user friendly interface and its ability to shamelessly integrate with other Zoho application, making it a comprehensive solution for businesses of all size.

Cons:

While Zoho CRM offers great features, the learning curve can be steep for new users, particularly when it comes to customising platforms to fit specific business needs.

Zoho CRM Is a Great Tool that Improves Our Customers Interactions and Operations

Comments: I like all the experiences I have with Zoho CRM.
It has been a powerful tool.

Pros:

It is easy to manage our customer operations and conversations using Zoho CRM. Zoho CRM has exceptional features that are easy to understand.

Cons:

Since I started using Zoho CRM, everything has been perfect. It has no flaws.

Customize Your Experience

Comments: Overall I would rate the Zoho a 4.5/5 stars. Other than the visual appearance I'm all in!

Pros:

What I like the most about Zoho is the customization available to completely make it your own. You have TONS of different Zoho Apps and Services you can integrate into your Zoho Dashboard that cover almost anything you can think of business related across all different departments. The part that I liked best is how Zoho is extremely user friendly and it's base functions can serve all your needs, but for those more advanced CRM fanatics Zoho really does pack a punch with extremely advanced features available to truly make it your own!

Cons:

The biggest thing I don't like about Zoho is the visual appearance of the users interface. In my option it looks very outdated which gives the appearance initially that it is not capable of much. I think it is something that definitely needs an upgrade.

Improve your business efficiency with CRM by Zoho

Comments: In my organization, we use CRM software by Zoho to effectively manage customer relationships. CRM by Zoho is an effective tool to improve efficiency in customer management and sales processes. Although it has some minor limitations, its ease of use and affordability make it a great option for businesses looking for a robust and affordable CRM solution.

Pros:

I like this software because it addresses business problems such as the lack of organization in customer management, sales and marketing tracking, and the need for a centralized database. The scope of its use case includes contact management, custom reporting, and sales process automation.

Cons:

Some minor drawbacks of the software include the lack of advanced reporting features, the learning curve for beginner users, and the limited customization capabilities compared to other CRM systems.

Zoho User Review

Comments: Over all used is very smooth, no lags and bugs, no hassle when it comes to navigating and inputting details.

Pros:

It is very easy to navigate with, no hassle, no lag, no bugs, easy to put information and details.

Cons:

Using it for a while now I do not have any least like on the whole product because it is very easy to use and navigate.