RingCentral Contact Center Reviews

Great for Small Virtual Law Office

Comments: We have a small office without a live receptionist yet we need to have different call routing for each person. I am able to configure the options for any variable (holidays, vacations, etc.).

Pros:

Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device.

Cons:

Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call.

Review for RingCentral Contact Center

Pros:

We like that RingCentral has an extensive reporting system so that we can monitor efficiency of our call queues. Our management wanted to view realtime reports and graphs to show how our staff was working, which hours were peak hours and which hours needed more staff.

Cons:

So far we do not have any complaints for using the software. Initial setup wise, our call queues were fairly complicated so we had to hire a third party to setup our call queues and directory structure. We felt that the initial setup through incontact was too complicated without utilizing outside help. Im not sure if there was a better way around this, however, such as more docs or such. To put into perspective, our migration from our previous, on-prem phone system to RC took about 3 months of setup. This included account creation, call tree creation, logic and voice recording for 8-9 different companies.

RingCentral

Comments: Overall exxperience with RingCentral is 10/10

Pros:

We love that we can record calls when we need too

Cons:

We have not found anything we dont like

Not that great

Comments: While porting the number was relatively easy, I experienced many bugs in this app and many of them doesn't get fixed. The Ring - rings sometimes and sometimes not. For some reason there is an active team chat that gives me notification every time someone posts something in the company main group which is very annoying, since I didn't even subscribe there.Customer service is bad. It takes way too long to respond to any inquiry. Upon migration to our company we had someone from their team as a tech support to stay for 2 days and assist with the process. This person was not able to solve all the issues and constantly sent us to the tech dept. that was online and non responsive.Also, the app logs me out pretty frequently and I need to check if I am still logged in in order to receive calls.

Pros:

The Idea is great,porting the number is relatively easy, it comes with a voicemail.

Cons:

There are some bugs that really need to be fixed. Some functions are not easy to understand and sometimes the app wouldn't allow more than 10 people in the meeting.

Ring central for all your calling neeeds

Comments: Loved it - will use it again if o move companies. No crashing of site - fills all the needs and then some of a call center/Business

Pros:

I love the ease of use , it’s always clear - most importantly NO dropped or static in the calls . Easy to move through the program . Keeps records of all calls . We can call, transfer , text and leave voicemails

Cons:

I have no complaints - I love and stand by Ring central

Ringcentral has changed the way our company operates

Comments: It has been great, I like that I can have it open on multiple devices at once. I often find myself using my desktop version to text and my cell phone to take calls. 10/10

Pros:

It never fails. We have previously tried other telecommunication software which has caused us grief. In the 7 months that we have been using RingCentral, we have had little to no problems and it has streamlined a lot of our companies processes. I like that it supports MMS and I can send images as well as other forms of media through text to employees. There are plenty of other features that I probably haven't made the most out of yet but will sure get around to doing. I like the call recording aspect and the voicemail transcript.

Cons:

I would like it if I could send batch text messages out to our employees to which they could respond to me only.

Not Great

Comments: We switched back to our old provider, so I would not recommend RingCentral.

Pros:

The reporting in RC is overall fairly easy to use and setting up new users is a simple process. Also love the feature where RC recognizes phone numbers anywhere and the ability to dial from any window.

Cons:

Customer service at RingCenteral is not good at all. I would not recommend signing up for RC if you think you might need any level of support and good luck if you need them to credit anything back.

Ring Central

Comments: Not the greatest experience if I'm honest. I know they are great people but the personal experience we had really messed up some things for our company for a period of 2 months.

Pros:

I liked the privacy of phone numbers on the app.

Cons:

I did not like the problems we had while trying to disconnect with this service. Our phones stopped working and it took ages to get help.

Good option for voip

Pros:

Accessible with app and transferable for use in different regions.

Cons:

Price was higher than other voip phones.

Ring Central

Comments: It is positively and adequately complete its purpose for meeting and communication using technology.

Pros:

It is helpful with attending seminars and online meeting.

Cons:

Sometimes it lags and instruction to connect in an email using phone login to hear conversation is tedious.

Nothing beats RingCentral when it comes to call management

Pros:

Messaging , call logs, call recording , image sharing all play important rolls when it comes to scheduling. Our company has been running smoothly with the help of these features. Our clients and staffs get to communicate with us effectively and I love that about it.

Cons:

I love almost everything except for the fact that sometimes messaging just stops abruptly without warning. Maybe when a subscription is not renewed, or because of other technical issues that I do not know about. RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription. And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps.

Depends on day for Performance

Comments: Overall I guess the system is good. easy to use and even though some days we don't hear phone ring we can always check the app

Pros:

It is an easy system to use, I like the fact that we can check on calls from emails and we get alerts. I also like the ability to see faxes. Overall I like the system just wish it would work consistently

Cons:

Some weeks everything is great and the phone system is awesome. But then some days we don't get the actual phone call for some reason, it shoes up in the email alerts, but customer thinks we are not answering calls. It is great when it works out

Recommended

Comments: The support team was great. They made sure I got the answers to my question and they walked me through very well.

Pros:

Product - we have just been using the software for a month now and we are in adjustment period. So far, we are not having big problems with the product. It is very user friendly. We can customize with ease. Each user can customize too, giving less work on the super admin. Customer Support - The representatives make sure they have satisfied our questions. There was one issue that we addressed that was not part of their features yet (involves Polycom phones). They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.

Cons:

Not really a problem but one feature was not included. I wanted to rearrange my contacts on my Polycom Screens by customizing through RingCentral. The software could not help me rearrange to how I wanted the names to be assigned to the lines I prefer. Other than that, I am highly satisfied.

We have been using Ringcentral for over ten years. We have multiple lines including a fax line.

Pros:

Ringcentral has been dependable with quality lines. We have calls coming and going all over the world and the calls sound very clear no matter what the weather at anyone's location.

Cons:

I really like everything except I think it is pricey. I like professional and quality products so I am willing to pay extra for the best. I use the fax feature a lot so I need the best product. I did have a few dropped calls but nothing to stop my productivity.

Replaced our original phone system

Comments: Replaced our old phone system with RingCentral and it has worked flawlessly since. Being able to receive text messages and faxes to the same number is great. We have it on all the computers and devices so its hard to ever miss a call.

Pros:

Tons of features, not only replaces the phone system but helped the business to operate on a higher level

Cons:

Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.

RingCentral

Comments: Overall this is a nice app that is easy to both manage and use. It appears to be quite flexible depending on each company's needs and allows for call agents to pick up those critical customer calls even when they are on the go. Definitely worth a look!

Pros:

RingCentral provides the ability to forward your incoming calls to your mobile or office phone and also allows you to answer incoming calls on your computer. Likewise, the mobile and desktop apps allow you to make outgoing calls to customers from various phones and your computer. A very nice touch. This app is simple to use and manage.

Cons:

The only issues I had were directly related to lack of internet and mobile service available at my location and in no way is a reflection on the RingCentral application.

Calling Software for you

Comments: Great calling software especially if you are working from home.

Pros:

*Great feature for call routing * When you missed a call for someone you will receive an email notification together with their voicemail and voicemail in a text form

Cons:

So far, this tool is a great help for me for calling my candidates so I don't have any problems with it.

Top of the Line Contact Center Software With a Friendly Interface

Comments: Utilized this product from Spring 2015 - Spring 2016

Pros:

Like other RingCentral products I have used in the past, Contact Center shared the same user friendly, colorful, and intuitive interface that made learning to navigate the software a breeze. The software's ability to integrate with our existing information platforms (e/g/ Microsoft Dynamics) was phenomenal. I had not realized how much of an issue that would have been had we gone with another product until we were already set on RingCentral.

Cons:

There is nothing negative that comes to mind when considering this product except that I wish it were a bit cheaper. In my opinion, it's still worth every penny.

Our primary use is toll-free number routing

Pros:

It has a lot of options for setting up the routing for voice/fax, good tracking in the reporting, and has been highly reliable with only one small instance of downtime in 6 years.

Cons:

It can be a bit awkward to get things configured the way you'd like. The UI isn't always clear about what each option does.

Work phone without the hassle

Pros:

RingCentral is a great way for me to be able to separate business and personal contacts while still using one phone. Rather than carry two phones around, (one for personal use and one for work) I opted to use a phone number through RingCentral for work conversations. It is nice to be able to use a business phone number, so I'm not giving out my personal phone number to customers, but still be able to use my own phone. It's much less hassle than a separate work phone.

Cons:

A few things about this app can be confusing. For instance, I have two RingCentral phone numbers that both work for my phone/account, so sometimes I'm not sure which number to give out. Also, sometimes I need to press '1' to answer a call through RingCentral, but other times I don't, and I don't really understand why.

Ringcentral Contact Centre/Customer Support is excellent!

Comments: The multi-level IVR enhances and connection music elevates the image of my law firm.

Pros:

The support staff provided individualized attention to assist with onboarding of the software's many features and resolving concerns.

Cons:

I had to find out about the contact centre services myself. My own account manager who was my first point of contact provided little assistance to me after I signed the contract. However, once I connected with the contact centre, I really felt like the team "has my back"

poor customer service

Comments: poor level of knowledge with agents on the phone, difficult to understand phone agents.

Pros:

sounded attractive, price was reasonable, had good reviews mostly

Cons:

not the easiest system to use, customer service was dismal

Ringcental has helped our contact center better!

Comments: It's good but sometimes it also helps if the people running it and their customer support would make up for their services provided.

Pros:

It has text features that you can use to do follow ups. You can also easily tract calls and create a queue.

Cons:

Their customer service is really bad and sometimes there are glitches and bugs that becomes an issue. They tell you that they'd get back with you once they find a solution but you'll be waiting for nothing.

RING CENTRAL

Pros:

THIS PRODUCT IS VERY TO CONNECT TO AND LOG ON WITH, EVERYONE THAT I WORK WITH REALLY LOVES THIS PRODUCT.

Cons:

THE ONLY THING I CAN SAY IS THAT WHEN WE FIRST STARTED TO USE THIS PRODUCT IT WAS VERY CONFUSING BUT AFTER LEARNING THE PROCESS IT IS QUICK AND EASY

Good

Pros:

I think what I most like about Ring Central is the fax capabilities. Just sending a simple email and it turns it to a fax.

Cons:

I would probably say my least favorite thing about Ring Central is the price. Its maybe just a little high but not bad.