DeskAlerts Reviews

Intensivelly communicated

Comments: we have become completely agile

Pros:

different channels to use and easy to react to market changes

Cons:

I really did not find any cons because this is very comprehensive solution

DeskAlerts review

Pros:

I've used DeskAlerts to deliver IT warnings regarding planned downtime's and technical challenges. While our email platform has been having troubles, DeskAlerts allows individuals to view the notifications even if they are undergoing other technological issues.

Cons:

It might be challenging to determine whether users have seen published messages. Some issues, such as the inability to stop the display are fixed swiftly by the support staff in no time, which i should give more credits to the support and developer team.

Good for internal communications

Comments: We have a lot of users that don't use email much, so DeskAlerts provides us a means to communicate when we have various system outages or planned downtimes without relying on email.

Pros:

Easy to use to send alerts internally to users' desktops.

Cons:

In the past there have been a lot of quality issues with the system (bugs), but lately the system has been working much better for us and the issues impacting us have been addressed.

Good tool for instant notification

Comments: We were looking for an easy-to-use and nice looking "popup" tool with delegation capabilities and straight-forward notification push (we need a fast annoucement system). Deskalert do the job, with limited resources.
You may use it avery basically or even use one of the numerous features that help you to meet your specific needs.

Pros:

Easy to use to reach users to inform them about important information. Good layout and capabilities. Delegation is possible to allw users to use the tool for their own purposes.

Cons:

Deployement of agent was had but they enhanced the auto-deploy feature (not yet used) and self branding customisation remains limited even if the message content is fully customisable.

DeskAlert for our hospital

Comments: Less calls to the help-desk - less stress for the users in case of some failure - capacity to inform people in emergency situations.

Pros:

The capacity to publish rapidly to all users or specific ones important messages about use of critical product like EMR Electronic Medical Record - or important general informations

Cons:

Sometimes difficulties to check who have seen or not the published messages. Some bugs like unable to stop the display - but the support team correct the bugs relatively quickly.

Great for company-wide alerts

Comments: DeskAlerts has been useful for me in sending IT messages about scheduled shutdowns or technical difficulties. This has been better than using email since our email software has been experiencing bugs, so DeskAlerts makes it so that people can see the alerts even with other technical problems.

Pros:

I liked that I did not have to rely on an email system and the variety of different options for who to send messages to.

Cons:

Only thing is that the company has had trouble moving to outside alerts for those outside the company but that hasn't been within my scope.

Excellent piece of software

Comments: DeskAlerts allows us to quickly and easily communicate with our users and, critically, allows us to report on who has (and hasn't) received the alerts. The alerts are very configurable and allow us to send fully branded messages at the click of a button (or two)

Pros:

Easy and intuitive to send out mass (or targeted) communications to our users. Gives simple, but clear, reports on how many users (and who) have seen them. DeskAlerts themselves (the company) are friendly and very responsive to support requests and feature development. DeskAlerts is being actively developed and improved with new features and tweaks to existing ones.

Cons:

Older versions of the software could be a bit clunky and buggy, but the latest versions have been much better.

Works great.

Pros:

Very easy to install and configure. Easy to use to send alerts. API works great to automate with scripts or security systems.

Cons:

A few bugs here and there but they update often so you usually won't be dealing with them for long.

Feedback

Pros:

Easy to train and use. Simple application .

Cons:

We had some feedback which were given directly to your colleagues.

DeskAlerts In Action

Comments: DeskAlerts solve issues we had around notifying our staff of important issues and events. Previously we relied upon email which was often ignored or missed.

Pros:

The software is easy to use and fairly intuitive to navigate around

Cons:

The interface looks a little dated compared to how most GUI's are built nowadays.