--- description: Learn more about XM for Customer Experience price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: XM for Customer Experience Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [XM for Customer Experience](/software/152924/customer-frontlines) # XM for Customer Experience Canonical: https://www.capterra.co.nz/software/152924/customer-frontlines Page: 1 / 11\ Next: [Next page](https://www.capterra.co.nz/software/152924/customer-frontlines?page=2) > Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform. > > Verdict: Rated **4.6/5** by 255 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses XM for Customer Experience? Businesses of all sizes and industries looking to deliver unrivaled customer experiences at scale. Businesses of all sizes and industries looking to deliver unrivaled customer experience ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 255 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Qualtrics - **Location**: Palo Alto, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$1,500.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Contact Qualtrics for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, Finnish, French, German, Irish, Italian, Japanese, Korean, Spanish, Traditional Chinese - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Costa Rica, France, Germany, India, Ireland, Italy, Japan, Mexico, Netherlands, Puerto Rico, Spain and 5 more ## Features - API - Activity Dashboard - Agent Interface - Analytics - Anonymous Feedback - Automated Routing - Behavioural Analytics - CRM - CSAT Survey Structure - Call Recording - Chatbot - Collaboration Tools - Communication Management - Complaint Monitoring - Computer Telephony Integration - Customer Activity Tracking - Customer Data Management - Customer Experience Management - Customer History - Customer Segmentation - Customisable Forms - Customisable Questions - Dashboard - Email Marketing - Employee Coaching Tools - Engagement Tracking - Feedback Management - Issue Tracking - KPI Monitoring - Keyword Tracking - Loyalty Program - Multi-Channel Data Collection - NPS Survey Structure - Negative Feedback Management - Performance Metrics - Process/Workflow Automation - Quality Management - Reporting & Statistics - Reporting/Analytics - Response Management - Retention Tracking - Review Monitoring - Review Notification - Review Request - Rewards Management - SMS Messaging - Survey/Poll Management - Surveys & Feedback - Third-Party Integration - Visual Analytics ... and 35 more features ## Integrations (38 total) - Adobe Analytics - Annex Cloud Loyalty Experience Platform - BHN Rewards - Chattermill - ClickTale - DataGrail - Dynamics 365 Business Central - Freshdesk - Fuel Cycle - Fullstory - Glassbox - Grade.us - IVR Technology Group - Jira - Kantata ... and 23 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Engagement Software](https://www.capterra.co.nz/directory/30906/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.capterra.co.nz/directory/30906/customer-engagement/software) - [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software) - [Customer Satisfaction Software](https://www.capterra.co.nz/directory/30541/customer-satisfaction/software) - [Survey Software](https://www.capterra.co.nz/directory/30092/survey/software) - [Feedback and Reviews Management Software](https://www.capterra.co.nz/directory/31024/review-management/software) ## Alternatives 1. [Typeform](https://www.capterra.co.nz/software/137289/typeform) — 4.7/5 (945 reviews) 2. [SurveyMonkey](https://www.capterra.co.nz/software/32728/surveymonkey) — 4.6/5 (10427 reviews) 3. [Jotform](https://www.capterra.co.nz/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 4. [Connecteam](https://www.capterra.co.nz/software/153140/connecteam) — 4.6/5 (5058 reviews) 5. [SurveySparrow](https://www.capterra.co.nz/software/168823/surveysparrow) — 4.4/5 (121 reviews) ## Reviews ### "Reliable and powerful tool" — 4.0/5 > **Humaira** | *6 September 2024* | Market Research | Recommendation rating: 9.0/10 > > **Pros**: It is very user friendly tool. The drag and features saves a lot if time and minimizes the coding effirt > > **Cons**: The data and analysis section needs to be improved. The costing is little high. > > The overall experience is very good. The support section covers every feature so even if we are stuck we can get help from support. ----- ### "Customer Frontlines helps Understand your Customer Better" — 5.0/5 > **Roberto** | *6 May 2024* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: The fact that it is customizable makes me like it even more since we tailor it to meet our clients needs > > **Cons**: Nothing against this tool, it has really helped us improve on how we handle our customers > > For start, it is easy to use, second, helps to understand customer experience with our staff and we know where to improve on and what to offer to our customers, and lastly, the performance metrics helps our firm understand how our clients rate us according to the service that received from us. ----- ### "Qualtrics XM Survey Platform" — 4.0/5 > **Verified Reviewer** | *5 February 2026* | Insurance | Recommendation rating: 7.0/10 > > **Pros**: It's an industry leader, used more often than any other survey platform (I believe this is still true), it has robust capabilities, and it's fairly user friendly. > > **Cons**: Their customer service is not as good as it used to be, and both their programming interface and reporting tools could be easier to use. ----- ### "It's ok, could be improved" — 4.0/5 > **Ryan** | *29 October 2025* | Real Estate | Recommendation rating: 6.0/10 > > **Pros**: More stable and better ability to glean insights from data collected compared to some of the other VoC tools out there > > **Cons**: Could be costly and set up is tedious with a lot of customizations required, but i guess with more power comes more responsibility ----- ### "Great For Surveys" — 4.0/5 > **Verified Reviewer** | *30 June 2025* | Research | Recommendation rating: 7.0/10 > > **Pros**: The interface is great and there are a lot of features that you would expect related to creating surveys > > **Cons**: There are some features that can seem to be technical that could have been handled differently such as reverse scoring. > > It is a great software to use for creating and sending out surveys. It is overall easy to use and setup and can do complex work if you need it to. ----- Page: 1 / 11\ Next: [Next page](https://www.capterra.co.nz/software/152924/customer-frontlines?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/152924/customer-frontlines) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data