--- description: Learn more about Nicereply price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nicereply Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Nicereply](/software/152920/nicereply) # Nicereply Canonical: https://www.capterra.co.nz/software/152920/nicereply Page: 1 / 13\ Next: [Next page](https://www.capterra.co.nz/software/152920/nicereply?page=2) > Collect immediate customer feedback with Nicereply. Use one-click CSAT, CES \& NPS surveys \& increase the volume of insights you receive > > Verdict: Rated **4.7/5** by 283 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Nicereply? Companies focused on becoming champions of customer experience. If your company is looking for a platform providing multiple survey distributions, metrics \& scales, Nicereply is the right tool for you ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 283 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Nicereply - **Location**: Bratislava, Slovakia - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$59.00 - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Mini plan - $49/month billed monthly, $39/month billed yearly (up to 100 received ratings) Start plan - $99/month billed monthly, $79/month billed yearly (up to 250 received ratings) Grow plan - $199/month billed monthly, $159/month billed yearly (up to 1,000 received ratings) Business plan - $299/month billed monthly, $239/month billed yearly (up to 2,500 received ratings) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Complaint Monitoring - Customisable Questions - Customisable Templates - Dashboard - Data Import/Export - Email Management - Email Marketing - Engagement Tracking - Feedback Management - Mobile Survey - Multi-Channel Data Collection - Multi-Channel Distribution - Negative Feedback Management - Reporting/Analytics - Survey/Poll Management - Surveys & Feedback - Third-Party Integrations - Trend Analysis - URL Customisation - Visual Analytics ## Integrations (16 total) - Aircall - CloudTalk - Dixa - EvaluAgent - Freshdesk - Front - Gmail - Help Scout - Kustomer - LiveAgent - Mailchimp - Microsoft Outlook - Pipedrive - Slack - Zapier ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Satisfaction Software](https://www.capterra.co.nz/directory/30541/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.capterra.co.nz/directory/30541/customer-satisfaction/software) - [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software) - [Survey Software](https://www.capterra.co.nz/directory/30092/survey/software) - [Feedback and Reviews Management Software](https://www.capterra.co.nz/directory/31024/review-management/software) - [NPS Software](https://www.capterra.co.nz/directory/32075/nps/software) ## Alternatives 1. [Jotform](https://www.capterra.co.nz/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 2. [Typeform](https://www.capterra.co.nz/software/137289/typeform) — 4.7/5 (945 reviews) 3. [SurveyLegend](https://www.capterra.co.nz/software/156752/surveylegend) — 4.6/5 (963 reviews) 4. [UmfrageOnline](https://www.capterra.co.nz/software/201674/enquetes-maken) — 4.6/5 (1553 reviews) 5. [Google Forms](https://www.capterra.co.nz/software/176571/google-forms) — 4.7/5 (11363 reviews) ## Reviews ### "Happy or disgruntled customers" — 5.0/5 > **Renata** | *18 July 2024* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: the comments received good recognize the good work that is done daily and the bad comments makes it work harder so that all the comments are good and every time we manage to reduce those bad comments that affect us for the other clients that read them and see something bad of the site The prices are the best because if you buy the annual plan it is much cheaper than buying each month is a good offer annual plans > > **Cons**: the platform is very simple I would like that could be customized more to the taste of each otherwise I do not see anything bad all the work by means of nicereply is much simpler and more comfortable > > allows us to see our own mistakes or what we are doing wrong and serves to improve each day more and fight because customers feel satisfied with the service and the product they acquire ----- ### "Best CSAT Survey Software on the Market\!" — 5.0/5 > **Dan** | *8 January 2019* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: NiceReply is easy to setup and maintain. It integrates seamlessly with Zendesk, which has expanded our ability to measure our CSAT scores. It's a very affordable solution that includes a very pleasant interface for the survey respondent. > > **Cons**: There's not a lot to dislike about this software. It's been an excellent addition to our service desk. > > Our ticket system has a very limited native survey component which is essentially binary (Good or Bad). NiceReply has given us the ability to see how well our technicians perform on a scale of 1 to 10. In addition, we use three emojis to elicit a response to our survey which has improved overall completion rates. ----- ### "Easy way to measure CSat Scores." — 4.0/5 > **Zachary** | *30 July 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It is easy for customers and looks good at the bottom of the emails. > > **Cons**: A person can click on it multiple times skewing scores. ----- ### "Great and easy to use for for Customer Support metrics\!" — 4.0/5 > **Lemuel** | *7 July 2022* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: It was easy to filter and see a support agent's CSAT ratings quickly > > **Cons**: The graphs/charts could be more refined and have a more appealing UI instead of a simple barebones pie chart/bar graph ----- ### "Good idea in theory, but misses the mark when it comes to overall functionality." — 2.0/5 > **Kevin** | *2 July 2018* > > **Pros**: It was fairly easy to set up and get running. The supplied good write-ups for getting things installed and connected to things like Zendesk. The graphs are easy to just copy-paste the code and it looks pretty nice. > > **Cons**: If you make a mistake when setting up your reviewing, you have to start from the beginning to fix that mistake, you can't just fix it. I ever reached out to support for help but, after several days of no response, I ended up just deleting all the work I did and starting over from scratch. Only then I heard back from support and they essentially told me to do just that. In addition to this, it's impossible to get an accurate measurement of historic data. I wanted to simply pull my team's average score on a daily basis and report that. First off, they don't allow you to pull this information via CSV or spreadsheet, I had to look at this tiny chart and hover over each day individually. Secondly, I noticed different scores when I changed the date range. For example, I set my date range as May 1st - May 31st and on May 1st, my average team score was 5.93. When I changed my date range to May 1st - June 23rd and looked at May 1st, my average team score was now 6.1. I emailed their support, waited a few days, and heard back that they would check with their engineering team about that. A few days later, they said "The graph has just an informative character and scores are changed a bit so graph doesn't look to "bumpy" when there are multiple different scores every day. " When I pressed more on this, they said that I'd have to change the date range to each day to get accurate historic information, which is absolutely awful. Searching for a replacement for this product... ----- Page: 1 / 13\ Next: [Next page](https://www.capterra.co.nz/software/152920/nicereply?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/152920/nicereply) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data