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SAP S/4HANA Cloud Reviews

About SAP S/4HANA Cloud

Discover SAP S/4HANA Cloud, a complete ERP system with embedded AI and machine learning.

Learn more about SAP S/4HANA Cloud

Pros:

You can find a lot of information in the web and that it makes it easy to learn the basics.

Cons:

It can house many reports, which are customizable, but they hardly ever work. There are a lot of ways to get at the same data, and the different ways disagree with each other.

SAP S/4HANA Cloud ratings

Average score

Ease of Use
3.8
Customer Service
4.0
Features
4.3
Value for Money
4.0

Likelihood to recommend

8.1/ 10

SAP S/4HANA Cloud has an overall rating of 4.4 out 5 stars based on 347 user reviews on Capterra.

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Filter reviews (347)

Kemal
Kemal
Co-Founder in Türkiye
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

SAP Review

4.0 10 months ago

Comments: My overall experience with SAP S/4HANA Cloud is excellent. I hope they maintain this quality.

Pros:

The interface is very clear. I've been looking for a program like this for a long time. I definitely recommend.

Cons:

Sometimes it can be difficult to reach customer service. Sometimes the program may slow down.

NIKHIL
Senior Executive in India
Retail, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Streamlining Retail Supply chains with SAP S/4HANA

4.0 last year

Pros:

SAP S/4HANA offers immediate visibility into inventory, demand, and supplier performance, optimizing inventory management and reducing stockouts, while seamlessly integrating procurement, production, warehousing, and distributions, fostering, collaboration, and streamlining.

Cons:

Complex implementation is one of the major cons, it demands careful planning, skilled personnel, and substantial training investment. There are more challenges while comes to customizing SAP S/4 HANA compared to SAP MM .

Doug
IT and Customer Support in US
Logistics & Supply Chain, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Why do we still suffer this program?

1.0 6 months ago

Comments: The overall experience is not great. It's a game of mental gymnastics every time I need to use the program, having to memorize a specific order of oddly placed button clicks to accomplish simple tasks. Our clients who use SAP always speak in SAP-jargon and somehow expect us to understand them, making the experience worse.

Pros:

It was slightly better than SAP 3 or whatever the native desktop app we switched from was. It has okay customization options so you can remove some unused buttons, but that was the only improvement.

Cons:

I honestly dread hearing that we are taking on a new client that uses SAP. Sure, SAP can be a powerful tool and has a lot of features, but it is too overwhelming. You need a weeklong course to just understand the basics of this program. Every function (and there are SO MANY) is not clearly labeled, instead using some alpha-numeric code (VL02, MIGO, etc), or a title that doesn't really match what it is you are trying to do. I've never used a program that takes so many button clicks to accomplish simple tasks like printing a Bill of Lading. The UI is extremely outdated.

Elio
HR Manager in US
Management Consulting, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Outstanding ERP software

4.0 3 months ago

Comments: Adoption of SAP S/4HANA Cloud has increased accuracy and compatibility in financial management.

Pros:

The software has an amazing lucid interactive which is both intuitive and straightforward.

Cons:

The product pricing plans are quite expensive and not affordable to small businesses.

Velda
Calibration Tech in US
Oil & Energy, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

A must have for your business

5.0 6 months ago

Pros:

I love the convenience of being able to track inventory, cost, quality plans and so much more all in the same application

Cons:

Getting comfortable with the layout and then BOOM an update

Verified Reviewer
Verified LinkedIn User
Food Production, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

S/4HANA helped massively boost our manufacturing processes

5.0 last year

Comments: Our operations have been boosted massively by S/4HANA. With it, we've not only saved time and reduce human error by automating a lot of our repetitive operations, but we've also set up a system where data from all kinds of different areas flow down, get consolidated, and then charted to boost our data-driven decision making. It's pretty costly an difficult to set up, but once you have it up and running, it'll really boost your operations.

Pros:

The best thing about it is just how integrated it is. We really needed a system where we didn't have to sync a dozen different tools together to run our operations, and S/4HANA has been a lifesaver in that regard. All the modules are linked together so you don't have to worry about integration health and all the data gets synced straight away

Cons:

The pricing is a big disadvantage. It could be an issue for companies looking to use SAP to support their expansion.

Verified Reviewer
Verified LinkedIn User
Textiles, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

SAP for use in production management

5.0 last year

Comments: Very good when one is in need of planning their production process. SAP speeds up the production process seamlessly, and reduces the need of unnecessary movement and paperwork. You also get to learn a lot at a go since SAP has options for different logins to cater for each department needs. SAP also provides training for those with interest which I think makes it different from other software.

Pros:

Ease of accessibility to the system and ease of use. I learnt how to use SAP in production, logistics and storekeeping in a week. SAP is practical and sustainable as it reduces the need of numerous paper work and one is able to track sales orders from the past if a customer decides to repeat the same sales order.

Cons:

I feel SAP needs to work on notifying users on changes made by the administrator. This causes a lot of confusion especially when sales orders are completed only to find that a customer changed their production order. In large manufacturing facilities, the production team barely gets the time to follow up on past sales orders.

Justin
Quality Analyst in Canada
Airlines/Aviation, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

My experience with SAP

5.0 7 months ago

Pros:

User Interface is easy and simple to use.

Cons:

Been using it for over a year and no complaints thus far!

Joel Neil
Joel Neil
Specialist Recruiter in UK
Verified LinkedIn User
Media Production, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Cost saver and Flexible

5.0 2 years ago

Comments: Did lots of data migration and haven't seen anything that goes wrong. I can easily trust my data kept safe there. Also used graph data processing feature time to time and predictive analytics feature, can easily recommend as works great.

Pros:

Fastest SAP product ever as it operated and built for cloud, never had a connection issue. Simplifies processes and can improve user experience.

Cons:

First time users need serious training and the product could be expensive for small or medium businesses, so should be considered for large companies.

faaiz
Software Engineer in Germany
Information Technology & Services, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Great ERP system with in house analytics system

5.0 last year

Pros:

I really like the Analytics module and amazing visuals it provides. The overall ERP system is really great too.

Cons:

The initial on boarding for non technical people could be a little tricky.

Verified Reviewer
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

SAP is already the best ERP and yet S/4HANA is Better

5.0 last year

Pros:

Durability, Performance and integration skills

Cons:

I don't have a negative experience yet.

Naseer
Sr. Buyer in Canada
Government Administration, 5,001–10,000 Employees
Used the Software for: 1-5 months
Reviewer Source

SAP S/4HANA - Cloud based WRP

5.0 2 years ago

Pros:

Better graphical user interface.Connects all departments of your organization electronically. Offers cloud based solution hence you are not dependent on huge IT assets inside your office.

Cons:

Huge cost involved if you are planning to upgrade from SAP old version.

Line
Payroll Manager in Canada
Insurance, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

SAP S/4HANA Cloud Review

5.0 last year

Comments: My overall experience with SAP S/4HANA Cloud is a positive experience with very little learning time.

Pros:

What I like most about the SAP S/4HANA Cloud is how easy it is to learn and use. Uploading my monthly files into SAP is most definitely my easiest task in Finance requirements.

Cons:

What do I like the least is the ability to see where your errors are quickly. Toggling from page to page is a little tedious.

Verified Reviewer
Verified LinkedIn User
Financial Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Best tool for overall enterprise resource planning.

5.0 2 years ago

Comments: Overall, still the best choice for enterprise resource planning.

Pros:

Features that I liked most about SAP are:1. Accounts Receivable and Payables ageing analysis. 2. Preparation of Financial Statements for my entity.3. Billing, Invoicing and payment processing feature is very helpful.4. Bank reconciliation preparation.5. General Ledger code for each line item.6. Different reports can be obtained using different Tcodes.7. Very detailed reporting is available.8. Preparation of budgets for the entity.9. Uploading of budget into the system and intra company budget transfers.

Cons:

1. It is very expensive.2. It gets stuck sometimes, when I want to export a larger number of line items data.

Verified Reviewer
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

SAP's platform for the future

4.0 7 years ago

Comments: Must-use for all SAP customers, given that it is critical to SAP's success as an enterprise software company.

Pros:

Started using HANA 5 years ago with v1 SPS5 back when it was just released for SAP BW. Back then it was "only" an in-memory DB. With each new SPS release, HANA became better with more DB features integrated. Fast forward to today, it is a full-fledged database platform with enterprise features that rival (and in some cases) even bests Oracle, MSSQL, DB2, et al. For customers who intend to use SAP for the foreseeable future, you would no doubt have HANA already as part of your existing if not future SAP roadmap, given that support for the traditional DBs is until 2025. SAP HANA, which is re-written from the ground up to fully take advantage of today's modern hardware, supports multi-threaded CPU architecture, use of terabytes of memory to run its in-memory database capabilities, columnar & row based database with full-fledged compression, full support of PL-SQL and many other application components. From a hardware perspective it is a 2-horse race with the commodity Intel x86 platforms becoming more powerful with each CPU iteration and better CPU core-to-memory ratio support, and IBM with their Power-based CPU architecture. As hardware prices continue to fall and become more powerful, it is only a matter of time before HANA hardware becomes truly commoditised.

Cons:

Today SAP HANA is not only a competent database platform, but also is a very robust applications platform. As HANA continues to grow its feature set naturally there are more bugs as a result of a multitude of features. Development of SAP HANA is also diversified across multiple locations around the globe (Walldorf, India, etc.). SAP must do a better job in responding quicker to customers with issues.

Verified Reviewer
Verified LinkedIn User
Food & Beverages, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

A multiverse in its own.

5.0 2 years ago

Pros:

Everything. I can write a book on SAP benefits. I have been job hopping for years and wherever I find SAP, I am certain that half my job is done. This Cloud version is even better. Couldn't ask for more. We plan our entire day, week, months, years through it, share it with the corporate through the cloud feature with no hassle. Each and everything in my maintenance department revolves around it.

Cons:

SAP is the best ERP, hands down. they don't need to, but if ever I would love to see them working on their GUI.

herbert
Technical Advisor in Uganda
Logistics & Supply Chain, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Satisfied user review of SAP S/4HANA

5.0 4 years ago

Comments: Wonderful experience. SAP S/4 HANA offers 360 degrees visibility into logistics management.

Pros:

Order fulfilment module (HF Delivery Note and Order fulfilment) enables real time tracking of all orders that have been issued and their respective dates of delivery. The feature of the relationship map is also incredible while doing stock reconciliation.

Cons:

Overall its my preferred/ best choice of ERP system however at times the system takes long to start while loading add-ons. I guess this shouldn't be a big issue depending on what add-ons have been chosen by the end user.

Verified Reviewer
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

ANALYTICS AND ERPS - WHAT BUSINESSES NEEDED

5.0 6 years ago

Comments: It is very reliable, fast and efficient. It has enabled many companies to streamline processes and access a myriad of information related to their companies in real time

Pros:

1. The data processing speeds are greatly improved on the HANA platform. This is due to the in-memory technology incorporated into the system. 2. Very easy to set up and integration with SAP is almost flawless. This is especially true with cloud. 3. The user interface is not only eye catching, it also incorporates analytics which enable the users to create interactive dashboards, graphs and widgets. 4. Since it is a database in itself, which supports data to be stored in columns (as opposed to the previously used MS SQL, which stores in rows), it allows for faster data processing, analytics and more efficient storage of data. 5. It allows a company to monitor key KPIs. 6. In terms of security, it is very efficient. It relies on encryption, patching and best practices when it comes to security. It is also linux-based which provides a very secure platform

Cons:

1. The hardware and software specifications required to run HANA may be unavailable to some businesses hence if a company wants to use it, the would have to acquire them. 2. The dashboards and some of the analytical features are unavailable on mobile. 3. While customizing and writing stored procedures, one must be very careful as the application is linux-based hence it is case sensitive.

Mudssar
Mudssar
Asst.Manager Porecurement in Pakistan
Verified LinkedIn User
Consumer Electronics, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Business Operations with SAP cloud ERP

5.0 5 years ago

Comments: Overall very effective in business use, controlling and reliability is so that you can set buiness direction as per your current needs and business scenerios.

Pros:

Remotely access of SAP, secured, varieties of business models available, you can implement accordingly. Professional approach and international business scenerios are covered in its features. You can install module wise, also background working is established so further modules can be configured and integrated with a less time. very easy and wide support.

Cons:

Fast internet connectivity required, customization is not easy, very hard to attach live hardware like sensor for iot application, and very limited hardware like attendance machinr,scanner it does supports,

Robel
Robel
Junior Accountant in Canada
Verified LinkedIn User
Environmental Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

SAP Review

4.0 7 years ago

Comments: - Overall SAP is very efficient, reliable, and user-friendly

Pros:

Easy to use and understand, like the save query as it saves me alot of time in repetitive searches I have to do Reports such as: accounts payable open items, cash reconciliation, cash - open items, payment monitor, and supplier account information are easily generated and always accurate

Cons:

-When entering invoices with many lines in SAP, calculated tax amounts for each line sometimes changes as I add more lines in the invoice. Software sometimes has trouble calculating correct tax and gross amounts for invoices when multiple lines, cost centres, GL accounts, tax codes are entered -As I enter invoice items while entering an invoice in SAP in the view all screen, I'm unable to enter a credit memo line item. To do this I'd have to go back into basic view, enter the credit memo, then go back into view all.

Jalacia
Inventory in US
Medical Practice, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Top application to use.

4.0 2 years ago

Pros:

The feature I like the most about this software is the easy access to all my inventory in one place with plenty of filters to choose from to get what I'm looking for fast and easy.

Cons:

What I least like about this software is the sign in page .

Verified Reviewer
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

Not as versatile or customizable as it could be, but it gets the job done.

4.0 7 years ago

Comments: It's a professional, auditable, secure system, and that value is more than the sum of its parts.

Pros:

I like that SAP By Design made it possible to go from a low auditable system to a highly auditable system very quickly. There is a confidence level in SAP that is appealing to partners and customers.

Cons:

Because it is web based, customization options are limited. With that said, I've learned that is is preferable to conform to the kind of best practices inherent within BYD than it is to keep making things up as one goes along.

Richard
Maintenance Mechanic in Jamaica
Automotive, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

SAP HANA provides an in memory database for fast data access and processing

4.0 7 years ago

Comments: I what find is that since SAP is firmly sticking with in memory computing and making all of their processes compatible with in-memory computing. This eventually forces customers to migrate to HANA but the user experience in HANA is much better compared to the alternate in my opinion. This is recommended for any SAP customer with large volumes of data that needs processing, reporting and analysis. I would recommend with training

Pros:

I like hat HANA is in-memory computing technology that provides an in memory database for fast data access and processing to users. Properties like faster data fetching, quick execution times, speedy access to external Apps make it a very useful technology. The business problems being solved with the product are as the data volume grows, the conventional database based reports and processes tend to slow down. This at times negatively affects the year on year trend analysis and processes requiring multiple data fetch. HANA, being in memory database virtually eliminates these issues. The data fetch is almost instantaneous and the processes run much faster.

Cons:

I see nothing negative about the technology in itself. The roll out of this platform could have been done in a better way. The cloud integration of SAP has been slow as well. These I thing that can be looked into

Verified Reviewer
Verified LinkedIn User
Telecommunications, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

SAP Business ByDesign implementation

4.0 6 years ago

Comments: In general, SAP Business ByDesign has solved many manual operations and it has allowed to reduce steps, eliminate duplicated activities, avoid reprocessing and we have up-to-date all documentation.

Pros:

The project of implementation is aligned to agile methodologies. This is important because you can achieve immediate results. First, you can use finance module in you first sprint and to continue with the next modules in the next sprints. You do not wait until the project is finished to start your operations.

Cons:

I have not found courses about SAP Business ByDesign in detail. On OpenSap platform only there are few courses and it is not enough to learn all modules.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

A quick and ready solution for ERP implementation

5.0 2 years ago

Comments: Overall, I am satisfied with the product. We implemented this for a new line of business where the transactions are not very heavy at the moment.

Pros:

If you are looking for an ERP product from SAP, and not willing to go with the traditional way, then look no further. This provides a quick solution for your ERP requirements.

Cons:

Since your DB is on the cloud, I personally feel that the response time isn't always that great that you generally sought in real world when doing business. Further, a bit pricey when your requirements are not that heavy.