--- description: Learn more about Pendo price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pendo Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Pendo](/software/151951/pendo-platform) # Pendo Canonical: https://www.capterra.co.nz/software/151951/pendo-platform Page: 1 / 11\ Next: [Next page](https://www.capterra.co.nz/software/151951/pendo-platform?page=2) > Pendo is a platform that helps businesses optimize software to boost adoption, cut costs, and improve engagement. > > Verdict: Rated **4.5/5** by 238 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Pendo? Pendo is used by product managers, sales teams, IT departments, marketing professionals, customer success teams, and global enterprises. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 238 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Pendo.io - **Location**: Raleigh, US - **Founded**: 2014 ## Commercial Context - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - Alerts/Notifications - Behaviour Tracking - Behavioural Analytics - Collaboration Tools - Communication Management - Compliance Management - Content Creation - Contextual Guidance - Conversion Tracking - Customer Experience Management - Customer History - Customer Segmentation - Customisable Templates - Dashboard - Data Import/Export - Data Visualisation - Deadline Management - Employee Management - Employee Recognition Software - Engagement Tracking - Feedback Management - Funnel Analysis - Heatmaps - In-App Events Tracking - In-App Training - Live Chat - Multi-Channel Communication - Multi-Channel Data Collection - NPS Survey Structure - Performance Metrics - Prioritisation - Product Roadmapping - Project Planning - Pulse Surveys - Reminders - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Survey/Poll Management - Surveys & Feedback - Task Management - Text Analysis - Time on Site Tracking - User Interaction Tracking - User Onboarding - User Research Analysis - Visual Analytics - Visualisation - Web Traffic Reporting ... and 27 more features ## Integrations (31 total) - Amazon Redshift - Calendly - ChurnZero - Confluence - Domo - Drift - Elastic Enterprise Search - Fivetran - Fullstory - Gainsight CS - HelpDocs - HubSpot CRM - Igloo - Intercom - Jira ... and 16 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Engagement Software](https://www.capterra.co.nz/directory/30906/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.capterra.co.nz/directory/30906/customer-engagement/software) - [Qualitative Data Analysis Software](https://www.capterra.co.nz/directory/31297/qualitative-data-analysis/software) - [Web Analytics Tools](https://www.capterra.co.nz/directory/30073/web-analytics/software) - [Mobile Analytics Software](https://www.capterra.co.nz/directory/30936/mobile-analytics/software) - [User Experience Software](https://www.capterra.co.nz/directory/31036/ux/software) ## Alternatives 1. [Aha\!](https://www.capterra.co.nz/software/144020/aha) — 4.7/5 (561 reviews) 2. [Google Analytics 360](https://www.capterra.co.nz/software/177042/google-analytics) — 4.7/5 (8090 reviews) 3. [Mixpanel](https://www.capterra.co.nz/software/158740/mixpanel) — 4.5/5 (145 reviews) 4. [Hotjar](https://www.capterra.co.nz/software/163516/hotjar) — 4.6/5 (539 reviews) 5. [Amplitude](https://www.capterra.co.nz/software/158741/amplitude) — 4.6/5 (67 reviews) ## Reviews ### "Good tool for web analytics and onboarding" — 4.0/5 > **Olya** | *19 December 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: It's easy to use once everything is set up from engineering side. It's easy to create analytics, experiment with different guides and track it's performance. > > **Cons**: Sometimes data collected is incorrect. The discrepancy is not big but I noticed different numbers when I set the same filters. Also, limited number of guide types (but probably it's within our company). I would love to know if I can do more. Also, sometimes, the number of functionality can be overwhelming. I don't know where to start or what I can find our with the functionality I have > > Overall, I have a positive experience. I think it's a great tool to plan onboarding for your product and collect some basic web analytics ----- ### "Principal User Interface Engineer" — 5.0/5 > **Dhavalkumar** | *11 December 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Pendo gives us a clear, consolidated view of how customers actually use our product—what they click, where they drop off, and which features drive the most value. The path, funnel, and cohort reports make it easy to answer questions that used to require custom analytics work. I like that non-technical teammates can create in-app guides, tooltips, and surveys without engineering support, which speeds up experimentation. The segmentation options are strong, so we can target messages by account tier, behavior, or region instead of blasting everyone. And the last one THE DARK THEMING, allowing teams to support any theme personalization without needing of code change. Overall, it feels like good value for money because it replaces several separate tools (analytics, surveys, and basic onboarding) with a single standalone platform. > > **Cons**: The biggest drawback is the learning curve\! there are a lot of options, and it takes time to understand which reports and filters to use for different questions. Implementation and tagging can also be a bit technical, so you still need initial engineering support to get clean data. Some of the more advanced dashboards and exports feel a little rigid, and customizing reports beyond the built-in templates can be tedious. Thanks to Pendo MCP where my team would leverage the pendo metrics through any LLM's. > > I use Pendo since 2018. Overall, Pendo has helped us move from opinion-driven discussions to data-driven decisions about UX decisions. We use it to validate whether new features are actually being adopted, identify friction points, and trigger in-app messages or surveys at the right moments in a user’s journey. The combination of behavioral analytics, NPS/feedback collection, and in-app guidance in one place makes it easier for product, UX, and customer success to stay aligned. There are definitely areas where the UI and reporting could be more intuitive, but once the core setup is in place, Pendo becomes a reliable part of our product decision-making process. ----- ### "Pendo is vital to any Product role, whether entry- or executive-level" — 5.0/5 > **Drake** | *5 December 2025* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Their product analytics are wonderful for identifying opportunities and discovering potential within our own product. Their platform is intuitive and is easy to naviget to find value. Their customer service is second-to-none. > > **Cons**: Once you understand the surface-level and initial insights, getting deeper seems to require quite a bit of effort and time. Their is SO MUCH in there that sometimes it can feel a little overwhelming (but that's also a "time" issue on our side) > > I'm a huge proponent of Pendo - we've had access to it for 8+ years and it keeps getting better and better. It has become a central tool for me as a product manager, and it is first on my list of "tools to get" when talking to other people in similar roles. ----- ### "Really positive experience with Pendo" — 5.0/5 > **Felicity** | *10 December 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Pendo has been a game-changer for our company. Its interface is very intuitive and it is helping our Product team prioritise features that truly matter. The ability to gather feedback directly within the app has streamlined our decision-making process and improved customer satisfaction. > > **Cons**: One area that could be improved is the reporting and search functionality. Sometimes it’s challenging to find exactly what I need, and the filters could be more intuitive. That said, the overall capabilities far outweigh this minor inconvenience, and the insights we gain are worth it - it may even be that my permissions are locked down, so this could be user error. > > Overall, Pendo has helped us become more data-driven and customer-focused. Highly recommend it to any product team looking to improve engagement and deliver better experiences. ----- ### "Head of Product" — 5.0/5 > **Rayane** | *10 December 2025* | Information Services | Recommendation rating: 9.0/10 > > **Pros**: The tool is powerful and fairly easy to use. It helps us find answers to any questions we may have about how our product is being used. > > **Cons**: The pricing policy is a bit unclear. I have the impression that pricing mainly depends on what the customer is willing to pay. > > I’ve been using Pendo for 4 years. We use it to monitor feature usage, communicate with our users to support onboarding, maximize the adoption of new releases, and even recruit users for Discovery work. ----- Page: 1 / 11\ Next: [Next page](https://www.capterra.co.nz/software/151951/pendo-platform?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/151951/pendo-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data