--- description: Learn more about Giosg price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Giosg Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Giosg](/software/151356/giosg-live-chat) # Giosg Canonical: https://www.capterra.co.nz/software/151356/giosg-live-chat Page: 1 / 3\ Next: [Next page](https://www.capterra.co.nz/software/151356/giosg-live-chat?page=2) > Giosg combines live chat, chatbots, AI, and interactive content in one platform to help companies improve online experience and sales. > > Verdict: Rated **4.5/5** by 45 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Giosg? Giosg is used by over 1200 companies worldwide in retail, automotive, real estate, and financial services from medium-sized businesses to enterprises. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 45 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: giosg.com - **Location**: Helsinki, Finland - **Founded**: 2011 ## Commercial Context - **Starting Price**: €199.00 - **Pricing model**: Other - **Pricing Details**: More information for solution and enterprise pricing at: https://www.giosg.com/en/pricing - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Finnish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Audience Targeting - Autoresponders - Chat/Messaging - Chatbot - Customisable Branding - Data Import/Export - Data Security - For Automotive Dealerships - Geotargeting - Human Handover - Lead Capture - Lead Distribution - Lead Qualification - Live Chat - Mobile Access - Multi-Channel Communication - Multi-Channel Marketing - Multi-Language - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Service Department - Shopping Cart - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Integrations (7 total) - HubSpot CRM - Messenger - Microsoft 365 - Salesforce.org Nonprofit Cloud - WhatsApp - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software) - [Conversational Marketing Platforms](https://www.capterra.co.nz/directory/31562/conversational-marketing-platform/software) - [Conversational AI Platforms](https://www.capterra.co.nz/directory/31596/conversational-ai-platform/software) - [Lead Capture Software](https://www.capterra.co.nz/directory/31017/lead-capture/software) - [Car Dealer Software](https://www.capterra.co.nz/directory/20005/auto-dealer/software) ## Alternatives 1. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Freshchat](https://www.capterra.co.nz/software/158117/freshchat) — 4.1/5 (115 reviews) 3. [Tidio](https://www.capterra.co.nz/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Lime Connect](https://www.capterra.co.nz/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) 5. [Smartsupp](https://www.capterra.co.nz/software/136251/smartsupp-live-chat) — 4.6/5 (343 reviews) ## Reviews ### "We see that Giosg generates more conversions .." — 5.0/5 > **Verified Reviewer** | *16 November 2021* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The fact that people can interact quickly and easily with us. Branded in our look \& feel. And we simply see that it leads to better conversion rates .. this directly impacts our bottom line (positively\!) > > **Cons**: n.a. i dont know anything I did not like > > they are great .. very nice, pleasant, great customer service, immediate response .. only have good things to say ----- ### "Giosg review" — 4.0/5 > **Miia** | *2 November 2022* | Banking | Recommendation rating: 8.0/10 > > **Pros**: It has been very easy to use, it gives you much needed data and the support has been always excellent. > > **Cons**: For our needs it has always worked well and if we have wanted some improvements, we have always got them as well. > > Overall my experience has been very good - the product has worked well and you are able to get data you need from it as well.And the service from Giosg has always been excellent - we have been able to modify things to match better for our needs and in case of any trouble, we have always been able to get help really fast. ----- ### "Good, reliable live chat for SMEs" — 4.0/5 > **David** | *8 June 2022* | Outsourcing/Offshoring | Recommendation rating: 7.0/10 > > **Pros**: I selected Giosg against other providers primarily because it allows multiple websites with multiple users to login and see only there chats and chat history. This made it an attractive option for future omnichanel services. > > **Cons**: The lack of analytics. Other chat as standard supplies IP address of visitors/chatters. We’ve had a few intermittent issues with the chrome chat notifications too. > > Giosg is a good all round chat software. Customer service and onboarding excellent. Lacks some of the features that other market leading software provides, but generally this is fine for a small business. ----- ### "Great product, excellent service" — 5.0/5 > **Kirsi** | *11 November 2021* | Nonprofit Organisation Management | Recommendation rating: 10.0/10 > > **Pros**: Live chat is very pleasant way to communicate with visitors, gives you time to consider your replies. Plus you can take care of several chats at the same time. Live chat system is very simple to handle and also train new chatters in the company. Interaction Builder gives you possibility to create elements and interactions on your website when needed. It is quick and cheap way to inform your customers or collect information and with chatbots you can easily get an extra service canal for the faq. > > **Cons**: I can't think anything negative about this product. > > Live chat is a modern way to communicate and it is very pleasant especially in handling negative feedback. Chatbots are reliable work mates, who can take care of the customers if live chatters are not available. There has been very little technical problems over the years and the support of Giosg is next level. I work with several software companies and Giosg's support is the easiest and quickest to reach when needed. Always helpful, pleasant and professional\! ----- ### "Flexible solutions for multichannel markting and customer service" — 5.0/5 > **Jukka** | *9 June 2022* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: As an overall product Giosg is easy to use and the learning curve to get into the different features and tools is relatively shallow. The integration of the services was fast and after a 1 hour meeting with them we were already in production. After that we’ve been happy growing our businesses with Giosg > > **Cons**: I can't really come up anything regarding Giosg that would qualify as the least favorite thing in their software. Maybe you could develop the user interface for the reporting tools a bit more flexible and easier to filter but in overall the features that bring home the bacon are tip top. > > We've used Giosg almost from the beginning as they (Giosg) have said that we were one the first customers they've had. Originally Giosg provided us and our customers a chat portal to communicate and offer support for various customer service tasks and tickets. In the recent years we've been extremely happy for the launch of the Giosg Interaction tools that provided us new ways for marketing our service as well. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.nz/software/151356/giosg-live-chat?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/151356/giosg-live-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | sv | | ----- ## Structured Data