Reviewed on 1/05/2019
Love this software
Comments: It has made the end of the year a delight. Before it was very hard but with this software it is a breeze
Pros: It is put together so that it is easy to use and if you need any help they are just a phone call away
Cons: It doesn't keep ALL years active so that you can look back in them. It only leaves two.
Reviewed on 8/08/2019
Comments: Payroll is easy to do and easy setup
Pros: It is easy to set up clients and employee information. I like they switched the direct deposit processing from the clients to 3 days instead of 5 days.
Cons: How they switched the processing for e-filing taxes for clients. Some clients keep coming back rejected and the customer service agent never has the correct answer or not willing to help resolve the issue.
Reviewed on 25/05/2017
We have had a very good experience with AccountantsWorld and the Payroll Relief platform.
Pros: Payroll Relief is a payroll service bureau platform for processing payroll, paying taxes, and electronically filing tax forms. Many service bureau payroll systems allow you to process payroll but electronic payments and form filings have to be done outside of the system. The system is modern and flexible. We can customize our clients' accounts to their exact specifications which allows us to meet their needs more effectively.
Cons: I would like to see Payroll Relief's integration with the timekeeping and 401k services that we offer to our clients expanded upon. AccountantsWorld has developed a new API so I'm confident that new time saving features will be available to us soon.
Reviewed on 23/09/2019
Too many errors
Comments: Although the company seemed to know what they were doing years ago, things have drastically gone downhill. No one would ever turn off automatic tax payments and quarterly reporting for half of their payroll clients at the end of a tax year ever! I feel like their customer service motto was "Blame the customer!"
Pros: Originally, it was an easy added feature to the accounting software we were using. It made for a great all in one system. It was easy for us to switch to payroll from accounting and vice versa. It pulled payroll journals directly over without us having to enter in any information.
The worst problem we had with payroll relief was when the company decided to turn off automatic tax payments and report processing on a random number of our clients. Once the situation was recognized, clearly things were already late as they send things in on the final due date. As it didn't stop filing and tax payments on all, just most, we had to figure out which ones needed attention and then get with each of the taxing agencies over the next 6 months to get the penalties removed. It was a nightmare. We were simply told by support that we had to have manually cancelled the payments and quarterly filings ourselves and they would not assist us further.
Also, the payroll journals did not leave any space for editing them. It was not often when they needed to be changed but it causes issues on financial statements when the client's bank account was cancelled due to fraud the day before running payroll. The payroll journal posted to the wrong bank account and customer support was not too interested in helping. These are just two examples of headaches we faced with Payroll Relief.
Reviewed on 12/07/2017
A fully automated simple to use system that makes you look like a large payroll provider
Comments: The benefit of being able to offer payroll directly to my clients which not only creates a new profit center, but also allows me to post directly into the accounting software.
Pros: A fully automated system that I can run remotely from my iPad if needed. Once payroll is finalized, nothing more to do. Direct deposits generated, tax payments scheduled, third party check/ACH payments done, reports emails to client, and complete quarterly & annual form filing.....all done for me. 24/7 access from wherever you have an internet connection. Client and employee email and text notifications
Cons: The need for a cross year detailed earnings report. The inability to work with some smaller local banks
Reviewed on 16/05/2019
Excellent Program for Small Business Users
Comments: Our business has confidently relied on Payroll Relief to power our payroll business for 10 years. Going forward we know that we can always count on Payroll Relief to adapt and be ahead of the curve of the continually changing compliance landscape.
Pros: Payroll Relief has been able to maintain a balance between providing an affordable software option for small business users without sacrificing the robust, powerful features of the software.
Cons: The process to setup a new client can be a challenge to navigate.
Reviewed on 15/08/2019
Best payroll software I have used
Comments: Except for the training video on the upgrade, it is wonderful.
Pros: Easy to use, web based so I can get to it anywhere, intuitive.
Cons: I don't like the software update training video. It jumps between accounting and payroll that does not allow a smooth transition between features of the payroll. It presents a few steps in payroll then jumps to accounting without completing the payroll process.
Reviewed on 18/07/2019
Comments: Obtaining more accurate data from clients.
Pros: Ease of use. Allows access to clients info and allows us to control what they can do. Also, access from any where.
Cons: When contacting support I do not always get a direct answer even when I list my email and phone number. Most go to owner and I have to wait until he forwards to me.
Reviewed on 20/11/2018
Unable to fix their own issues...
Comments: Works for most employees, but have 1 employee who can't login to the web app. Not on their phone or someone elses. Have verified that the all the information is correct, but can't get in. Payroll Relief has no ideas why. I haven't seen the web portal fail for any employees though, so there's still that going for it.
* Does Payroll
* Web interface
* Phone App (when you can log into it)
* Phone App doesn't remember an of the user information, even though they have a remember user switch on the login screen
* None existent customer support
Reviewed on 11/01/2019
Software conversion nightmare
Pros: I'm trying to think of a "pro." None come to mind.
Cons: Converting from Accounting CS to Payroll Relief has been an absolute nightmare, and we're still having problems getting the system to pull taxes. Customer Service has been of little help, and they are sometimes not responsive, at all. When addressed with the sales rep who convinced us to convert, we were told they were very busy with other clients, so it might take a while for them to get back to us. Not happy, at all.
Reviewed on 1/06/2017
Comments: The benefits allow the small accounting and payroll firm to compete with ADP and the larger firms. We can offer similar service at a reasonable cost.
Pros: The program is efficient and easy to use. The program is powerful and allows our company to offer a broader base of service than other programs available to small accounting and payroll firms.
Cons: The cost of the program cuts into our profits and limits us to a small extent. The lead time on direct deposits are very tight. For a Friday payroll, the payroll must be processed by 8 pm on Tuesday. It would be nice to have until 8 pm on Wednesday.
Reviewed on 13/07/2018
A fully automated system that pretty much runs itself
Comments: New profit center and integration with accounting system
Pros: Fully automated, all functionality included system that allows an accounting firm look like a professional payroll company and providing all the functionality, and more
Cons: Needs 3 days to process direct deposits. If a client had an NSF then all automated tax payments are turned off and you must make all ACH payments manually
Reviewed on 7/07/2017
Wonderful! Allows us to offer payroll on a level that we could not before.
Comments: Ease of use. Timely updating. Quick processing of payrolls.
Pros: Ease of use. Access to all states for processing. Integration with Accounting Power is great! Payrolls are simple and easy to run.
Cons: Lacking in reporting to local tax authorities and various state unemployment agencies. Setup is time consuming.
Reviewed on 26/02/2018
Great payroll software with lots of automation
Pros: I love all the automation with the payroll taxes. Almost all of the taxes are taken care of monthly, quarterly, and annually without me having to do anything extra.
Cons: It can take a while to learn everything about it, and the search feature often doesn't help me find what I need.
Reviewed on 28/08/2019
Not the product I thought I bought
Comments: Not good...
Pros: Software is easy to use and doesn't take much time to figure out.
Cons: Cannot file electronically for my state. Calculates multiple state tax items incorrectly. Does not allow you to customize or make changes to calculate correctly. Tax liabilities do not flow to Form 941 or State Form. Local taxes do not feed over to forms. Some local taxes populate the wrong area of the form. Every single quarterly report must be printed to PDF so we can modify, update, over-write and correct wrong data. It has added hours of labor for my PR staff to complete our clients quarterly reporting. Looking forward to moving away from this product.
Reviewed on 1/08/2018
Very user friendly!
Cydni nicole W.
Pros: The practice I work for uses this software for our payroll. I log in to my employee portal about twice a month to look at my check stubs, view my remaining PTO, ets. It is very easy to navigate the employee portal!
Cons: I have been a user of the employee portal for over 5 years now and I have never had any issues with this aspect of the software!
Reviewed on 12/10/2018
They are not responsive and the software appears to be unstable.
Comments: I am completely unsatisfied, they are horrible!
Pros: It appeared to be fairly easy to use, but pray you don't run into an issue. Because you will get no help, waiting 6 weeks for a resolution on various issues getting the same garbage from different people, who then promised to call back. And forget trying to escalate your complaint, the higher ups simply cant be bothered.
Cons: It seems unstable and no one there seems to know how to fix it.
Reviewed on 26/09/2019
Comments: Overall i would recommend this to companies with more than 100 employees.
Pros: What i like most about this software is how easy it is to set up employee info. We recommend to clients with many employees, to streamline the accounting process.
Cons: What I dislike about this software is that they do not provide any in person training and some clients prefer a more hands on approach.
Reviewed on 30/07/2019
Comments: I have tried payroll relief twice, both times a disaster. This go around I have experienced incorrect calculation of social security and medicare tax ( different amount from employer to employee, off by more than $10 so not a rounding issue), no one at customer service can tell me why. No one at customer service can tell me how to input personal use of a company car. No one at customer service can tell me why the software won't calculate company match for a SIMPLE plan. And out of the blue it paid a tax deposit that was already paid. This payment is/was marked as paid manually in April and three months later it processed the payment which resulted in an overdraft fee.
Pros: I was attracted by the price and the ability to run unlimited payroll
Cons: Functionality is a train wreck but customer service is simply non existent with this company. Hope you never have a question. Help database hasn't been updated in quite a while and none of the screenshots match the actual software.