Lucky Orange Reviews

Budget analytics

Comments: Really good decent ux and delivers on most key fetures

Pros:

simple user interface an ability to finf vital data quickly, traffic sources

Cons:

pricing is decent except when you want to add more sites, Can get expensive quick

Great product, but I wish there was more.

Comments: 90% Positive, I'm left wanting more often than not as we have far too many platforms doing too many things. If there was say a in-built way to marry up orders placed on a e-commerce site to the recording of their journey through the site that would be the best case scenario for us.

Pros:

The customer support uses in heatmaps and live chat are the key reasons for us to purchase Lucky Orange.

Cons:

The pre-made integrations for Bigcommerce seem to leave us wanting. The support and developer docs feel stale and lacking also. The support team itself was very helpful when I had to reach out to them, I'm referring specifically about the support docs at https://help-preview.luckyorange.com/ as all the answers are rather generic.

Its good but could be better

Comments: It was great when we first started using it; provided us with much-needed insight. But with the change in pricing and lack of product improvements, it's hard to justify the monthly cost.

Pros:

I like the user interface and how data is displayed.

Cons:

The pricing change made it less attractive for the value we received.

Very Useful Software

Comments: Good software. Good for insight into customer behaviour and has helped us a few times when there were issues on our site we were unaware of.

Pros:

Very useful in providing insights into customer behaviour.

Cons:

Unsure if this is due to Lucky Orange but had a few instances where the replay has not saved/cannot be played.

The heatmapping and website analysis tool you need for your business

Comments: It has been quite good and was a good transition away from another provider we used to have that didn't really give us the information we needed.

Pros:

I like that it provides a very easy display of your heatmapping so that you can make changes and adjustments to your site/landing pages for better conversion.

Cons:

The funnel feature doesn't seem to work at all. It doesn't accurately track how far people make it through your funnel...and the data retention that Lucky Orange has is quite minimal. It'd be great if we could see data that extends beyond 60 days...

User friendly & Critical For Businesses

Pros:

I find Lucky Orange incredibly user friendly. Not only that but it’s super informative with the most critical info needed to run my business. The visitor recordings are SO helpful and have informed multiple changes on my website.

Cons:

Would love to see more real-time customer service in the future.

An easy tool to understand your website performance

Comments: Overall, this is a great tool that helps us a lot in measuring the performance of our website.

Pros:

I like the simplicity of setting it up and the clear visualization of the data.

Cons:

I didn't like the funnel-building experience, as it has been a bit too complicated for me.

Essential Tool for Understanding and Optimizing User Behavior

Comments: My overall experience with Lucky Orange has been very positive. It’s a powerful tool that has provided me with actionable insights to improve my website’s user experience and increase conversions. The combination of features like session recordings, heatmaps, and live chat makes it an essential part of my toolkit. Although there’s a learning curve initially, the support team is helpful, and the value it brings to my business is well worth it.

Pros:

What I like most about Lucky Orange is its session recordings and heatmaps, which provide invaluable insights into how visitors interact with my website. The ability to see real-time user behavior has helped me identify pain points and optimize my site for better conversions.

Cons:

What I liked least about Lucky Orange is that the dashboard can feel overwhelming at first, especially with so many features available. It takes some time to get familiar with the interface and make the most of the tools.

Better than nothing

Comments: You get what you pay for!! Just not happy with lack of notifications and general ease of use.

Pros:

Honestly it is just ok - I am not notified when people come to the website and just not fluid enough

Cons:

NO MOBILE APP! Honestly, in this age no mobile app is not going to cut it especially for a paid service.

Awesome App

Comments: This app is great and reliable. Very easy to navigate.

Pros:

Easy to use and navigate. It’s simple to understand as well

Cons:

Not enough replays in free trial for the month.

A Very Simple-to-Use Platform for Traffic Visualization

Comments: Overall, the experience was really good. We were often peeking into Lucky Orange every single day to get an idea of how people were engaging with our offers. And the insight we gleaned from use behaviour on our site (with the help of Lucky Orange) allowed us to act faster in modifying our content and offer to address what people needed.

Pros:

Lucky Orange is great at helping you visualize traffic behavior and engagement with your website in real time. The live capture recording can help you understand where people are getting held up with your website UI or offers. And it even lets you jump in and help people in the moment with their live chat feature. IT's a really clever and helpful tool in planning and optimizing CRO.

Cons:

A lot of the data from sessions weren't attributable to a source, and many of the screen recordings showed up blank. For the times this platform did what it was intended to do, it was awesome, but nearly half of the recorded sessions are simply unusable.

Insert clickbait title here

Comments: Very Positive, looking forward to what further insights this tool can provide for the business

Pros:

The stats the website can provide, as in total views, where they come from, and the different segmentation it can provide (by time, by location, by browser, etc)

Cons:

The learning curve so far has been a bit steeper than expected. It's not a bad thing per se, but to truly make the most of the analytics it provides requires time and effort and even then I am a bit unsure if I am underutilizing the tool.

Great insight for user behaviours

Comments: Overall, great! Grateful for the valuable insight I gain, even though I am not using it to it's full potential yet.

Pros:

I like being able see the decision making process users were using when navigating the site.

Cons:

I had to watch tutorials and sit in on a webinar to understand how to use it. Would have likes a Starter Tutorial for Dummies. I am a novice and the service was recommended by our developer.

Reference Me, LLC LO Review

Comments: I'm pleased with LO for now but I'm looking for more functionality to be added in in coming months or years. What about event tracking and error logging.

Pros:

Ease of use, great ui, captures relevant information

Cons:

Loading speed of the video's on mobile. Also sometimes it does not capture any video. Need a way to easily pull in button clicks and events.

Lucky Orange Is A Solid Choice

Pros:

Lucky Orange has the most attractive UI of any of its competitors, and your ability to tag things via their visual viewer is really nice.

Cons:

It can't do all that much when you really boil it down. Microsoft Clarity can do all of the same things and is free. Sometimes Lucky Orange also lets UI get in the way of functionality.

Great for website tracking

Pros:

Our business uses a few website trackers to ensure that we are getting the attention of many guest/groups. We like to use Lucky Orange for its session recordings that allows us to view the number of guest that click on our site.

Cons:

There has been a pattern with similar recordings being kept, increasing duplicate recordings. It would help if recordings had some sort of filter to avoid duplicating and saving data.

Customer Review

Comments: Good - you've been helpful when I've reached out - I just end up having very little time to analyze the data you're collecting.

Pros:

The heatmaps if only I would use them more.

Cons:

I honestly have trouble trying to figure out how to get more info. besides the heat maps.

An initial assessment of Lucky Orange

Pros:

In a quick review I found LO to be the most insightful tool to teach me how to optimize my website. Now that I am embarking on a joint project with Google, it is the first place I went to help me track and understand progress.

Cons:

None, there is more functionality than I know how to use at the moment so heavily dependent on support, who have been great.

Sometimes old is better

Comments: Used to love it. People don’t seem to chat as much with the new lucky orange as the old one.

Pros:

I used to loved the classic lucky orange is was easy to use and was easy to set up different alerts

Cons:

The new lucky orange is not as good as the old one.

Works well with Shopify

Pros:

The filters. They make it super easy for us to filter what we need.

Cons:

Sometimes the contents need to deleted, this can get tedious.

DemandRevenue.com review of Lucky Orange

Comments: Excellent, really love the capabilities and I know more I could be doing!

Pros:

The ability to monitor user movement through my website

Cons:

I wish they did a reverse IP lookup instead of assigning fruit names to users, when possible. This is like Clearbit is doing weekly for websites.

Stenbolaget x Lucky orange

Pros:

I like the heatmaps and element click options, see how people interact on the site

Cons:

Some functionalites, such as javascript elements and in our cases collections dont work

Strong Product, Stronger Support

Pros:

Team support is excellent. Products perform as advertised. Information is highly assistive in supporting usage of and conversion inside of the web page.

Cons:

Some pre-built filters and tools are not universally applicable (i.e. many "angry customers" are not actually angry, etc...)

Best Tool to use on Bigcommerce

Pros:

Easy to use interface and setup of the tool. Customer support was quick to respond and verify my installation worked.

Cons:

Just started using this week so I can't comment yet.

Lucky Orange is a "Must Have" reporting element of every website.

Comments: Lucky Orange has allowed us to better manage content throughout our website since we know where people click and where people scroll on each page.

Pros:

The critical features I use are the heat map, click map, and screen recording tools.

Cons:

I think the thing I like least about Lucky Orange is that they offer a lot of other tools that I don't use or care about which can make navigation around the dashboard a tad bit more complicated, but it's a minor complaint.