facelift Reviews

Intuitive Social media tool which you can rely on

Pros:

The customer support team are amazing and get back to you so quickly. As we are a big team, it was important to setup the toll correctly and the implementation team were fantastic in setting up the tool in a way that works with us.

Cons:

Often outages which led to the disruption of out team.

It can be so much better

Comments: It's one of the best two options one could have at the time being. I appreciate it's stability but it could look, feel and function in a much more modern way.

Pros:

Once you get the structure, it's fairly easy to use. It's stable and straightforward.

Cons:

The mobile app isn't too functional, I wish you could post stuff from there too. Also resharing/retweeting posts have to be done manually, which is a main part of content marketing. I wish these could be done inside the Facelift platform. Ideally I would never have to leave Facelift to do anything on social media, but I find myself very often doing so. Some new features from social media websites take too long to get integrated in the platform. You still can't post multiple pictures on Linkedin, or Instagram. There are very strict limits on video/image sizes to be used on platforms. I wish Facelift would auto-size these instead of telling me to squeeze a huge video into 15 MB. The UI is a bit stagnant and too "German". I wish I would have the option to make "Monday" the first day of the calendar. There are too many menus which I feel like could be simplified a lot.

Facelift is nice cloud

Pros:

Thanks to its interface and content, it is very easy and functional, saving time and work. And one of the plus aspects is that it's free.

Cons:

It doesn't offer a comprehensive enough analysis, other than that, I liked it very much

Facelift review by Alnatura

Comments: We use it mostly as a Publishing and Community Management tool.

Pros:

We do use the Facelift Cloud since our communities are growing rapidly. Facelift is a easy to use and easy to implement Software solution. At Alnatura multiple different Teams are working with Facelift and everyone Needs not more than one to two Hours to start working with the platform.

Cons:

There are no real cons About the Software. :)

Good Service and Datasecurity

Pros:

The customer service is quite good and the datasecurity is one of the best on the market.

Cons:

The software has a lot of functions, but sometimes it is too much for a good overview.

Good campaign management

Comments: I'm happy with Facelift Cloud and the customer service they provide.

Pros:

Facelift Cloud has made campaign management within our team a lot easier. The UI is good and was very easy to work with. Facelift Cloud also made good documentation about their product. The software also includes a free trial, which made it possible for me to find out whether the mobile support it gives is any good (and yeah it is alright).

Cons:

I haven't used Facelift Cloud for a long time, and within this time I haven't really experienced anything that I dislike.

Review of Facelift Cloud

Pros:

Very easy to use. Not too many functions - everything at a glance. Nice support and success team.

Cons:

Not so fast with adjustments of the social networks & developments. Do not have as many developers as some other tools, but cost less.

Nice Social Media Tool with many different options

Pros:

- Control so many different channels in one place. - Very good opportunity to provide content templates. - Many possibilities to evaluate the channels. - The constant further development of the system

Cons:

Unfortunately, many modules do not work at the team level. This means that the authorizations cannot be released for everyone and many functions cannot be used.

A lot of channels in one tool with many options and a very good and nice support.

Pros:

I like the pusblisher and the monthly reports. It's easy to use.

Cons:

All features are fine for me. You could add a picture tagging function.

One of the best Social Media Suites

Comments: The overall experience is pretty good. We will continue to use it.

Pros:

Facelift is very easy to use and we use it mainly for editorial planning for a large number of channels. The tool facilitates planning and discussion with the client, who also has access to the tool.

Cons:

Some modules are outdated and the analytics options need to be much better. There are also technical failures.

Facelift overall much improved

Pros:

The new design is more intuitive and visually appealing, making navigation easier. The overall experience is smoother, with better mobile optimization and faster performance. New features and customization options enhance usability, while improved analytics provide more insights. The tool also integrates more easily with other apps, simplifying workflows.

Cons:

The team set up is still complicated if you manage multiple clients.

Great tool!

Pros:

It helps us orchestrating our content and the schedule options are way better than the tools of facebook, for example.

Cons:

From my point of view, the price is a bit too high.

Efficient Social Media Overall-Tool

Comments: Perfect management tool in good price - service rato

Pros:

Social Media management is for all of our clients possible - through 1 tool. Approval loops, discussions for community management, automatic publishments and analytic insights.

Cons:

Teams allocations in Facelift are pretty unhandy. This could be developed more strongly

Helpfull every day

Pros:

An easy war to schedule all the posts for my different clients.

Cons:

The "Chat Function" and the bugs in the Analyticspart

Safwa Bank Experience

Pros:

very few times where system was down or had any bug or error without solution.

Cons:

nothing to mention honestly, everything seemed perfect

SR Mefo Review

Pros:

In former times, when it was quintly: the data quality Code sharing possibility Documentation of metrics

Cons:

Bad data quality, constantly deteriorating No adaptation to changes of changes in meta apis Missing data No communication to customers about missing data or data problems

Super tool that I would use again at any time

Comments: Overall, I am very happy with Facelift as a social media management tool and I would recommend it to others.

Pros:

What I like most about Facelift is that you can control almost all of your social media management through this tool and you can work with people from different countries or with agencies in the tool.

Cons:

The integration of Instagram can be improved. I would like to see that you can also reply to Instagram messages via Facelift. It would also be great if you could save text modules or templates in Facelift for community management.

good product that helps us a lot

Comments: easy and handy platform for us and our customers. sometimes we use it different as the other lacelift clients (publisher is our main feature and there are many things that could be better, like archive, marked posts which you already used, better quality of thumbnails,…)

Pros:

it's easy for us to create content for all of our customers

Cons:

we cannot schedule campagins for our customers in facelift

We need this software !

Comments: Recommended!

Pros:

This software saves time in our business time is more important and in Facelift Cloud All in 1 app !

Cons:

You might find it hard at first but this software helps me a lot.

Je recommande Facelift

Pros:

La facilité pour gérer les réseaux sociaux de l'entreprise.

Cons:

Pour certaines fonctionnalités, comme statistiques, l'application n'était pas très actualisé, mais ils on fait des efforts dernièrement.

Ein tolles Social-Media- und Community-Management-Tool mit erstklassigem Support

Comments: Wir konnten unsere Zusammenarbeit mit externen Moderatoren mit der Facelift Cloud ausbauen und auf neue Kanäle zusätzlich zu Facebook erweitern, auch im Hinblick auf das Publishing. Insgesamt fühlen wir uns von Facelift Cloud als solches gut betreut. Es gibt einen regelmäßigen Austausch und man ist offen für Verbesserungsvorschläge, über deren Fortschritt man proaktiv informiert wird. Die Kommunikation mit Facelift ist erstklassig.

Pros:

Wir nutzen in erster Linie die Module Moderation und Publishing. Ersteres ermöglicht uns mit der sehr individuell gestalteten Rechtevergabe eine reibungslose Organisation einer großen Anzahl an externen Moderatoren und internen Mitarbeitern, die in unterschiedlichen Teams mit unseren Nutzern interagieren. Das Publishing-Modul ist weitestgehend selbsterklärend. Es gibt aktuell noch ein paar Kleinigkeiten, die im Hinblick auf die Usability verbessert werden könnten. Der erste Einblick in die nächste Version dieses Moduls sieht dahingehend vielversprechend aus. Allgemein gilt, bei Problemen hilft einem der Support schnell und unkompliziert. Die Kommunikation auch bei komplexeren Themen ist transparent und zielführend, so dass man immer auf dem aktuellen Stand ist.

Cons:

Das Erstellen von individuellen Reportings gestaltet sich mitunter etwas umständlich. Facelift ist dieses Problem jedoch bekannt und es wurden bereits erste Maßnahmen getroffen, um in diesem Punkt für Abhilfe zu sorgen.

Großer Funktionsumfang und super Support

Comments: Alle Kanäle zentral auf einen Blick organisiert. Mit Hilfe von verschiedenen Teams und deren Rollen ist die Orchestrierung und Koordination verschiedener Standorte/ Tochterunternehmen zentral steuerbar.

Pros:

Das Rechtemanagement ist sehr detailliert aufgestellt, man kann Berechtigungen sehr weit runter brechen. Der Support funktioniert einwandfrei. Über den Chat bekommt man sehr schnell Hilfe und auch größere Probleme sind schnell behoben.

Cons:

Teilweise könnte man die Usability noch etwas verbessern. Das Tool ist sehr kostspielig, viele Funktionen kosten extra.

Sehr wertvolles Werkzeug im Social-Media-Management

Comments: Ein starkes Tool, das einem die Arbeit effizienter erledigen lässt.

Pros:

Das Tool bietet mir wertvolle und zeitsparende Unterstützung in der täglichen Arbeit mit Social Media. Insbesondere in den Bereichen Planung / Publishing, Community Management und Reporting. Facelift wird laufend weiterentwickelt und die Meinung / Wünsche von Anwendern aufgenommen. Support und Betreuung sind sehr gut.

Cons:

Die einzelnen Module sind für meine Bedürfnisse teilweise noch zu wenig verknüpft. So kann ich zwar im Publisher oder beim Community Management Tags verwenden, die aber im Reporting nicht immer als Filter zur Verfügung stehen. Vieles ist aber erkannt und auf der Entwicklungs-Roadmap vermerkt.

Sehr hilfreiches Tool, bei uns nicht mehr wegzudenken

Pros:

Es ist sehr benutzerfreundlich und intuitiv. Bietet eine gute Übersicht über die Redaktionsplanung, in welcher man alles auf einen Blick erfassen kann. Die Integration von diversen Social-Media-Kanälen ist sehr hilfreich und das Vorplanen von Beiträgen und automatisiertes Posten ebenso.

Cons:

In letzter Zeit kam es teilweise zu Problem beim Einloggen und dem Laden der Seite. Der Kundensupport konnte aber schnell weiterhelfen.

Facelift bei Auto Thomas

Pros:

Wir können alle Accounts unserer verschiedenen Standorte in Facelift sammeln und direkt in einem Tool bedienen. Bei 9 Standorten mit verschiedenen Social Media und Google Accounts ist das sehr viel wert und spart Zeit.

Cons:

Momentan sind wir sehr zufrieden. Es wäre noch super, wenn man Storys mit Link einplanen könnte. Aber das kommt sicher bald noch :)