ServiceTitan Reviews

The all in 1 Software for the trades

Comments: Overall ServiceTitan is the best. I am a huge advocate for the ServiceTitan software. I only want to see it grow even more than it already has. They are constantly improving the software!

Pros:

I love the all in one software that ServiceTitan is. It combines so many features into one convenient location. I have always felt this way since the beginning.

Cons:

ServiceTitan is a wonderful software. And I don't have anything to say that could be a con at this time. Maybe that I wish more people were using the community feature!

ST is the best way to grow your business

Comments: ST continues to grow and evolve with the service industry. They dedicate time to offer webinars and training that not only help you in the software, but help you grow your business. Some of the Pro Products seem overpriced for what they offer, but that also depends on the size of your business and your needs.

Pros:

Options! ST can be set up to work the way your business runs. Support has improved 10 fold in the last year or so and having the ember, spark, and torch network adds a ton of value!

Cons:

like all software, there are things that everyone wants to change that do not get changed... like PLEASE ADD A DARK MODE!!!!

ServiceTitan - buyers beware!

Comments: Nightmare. Had to cancel my contract and fight with them to cancel it.

Pros:

None. The platform was too complex, the sales pitch was good, but what you actually sign the contract for is less than the add-on costs for each module that they don't disclose on the front end.

Cons:

The introductory sales call provides pricing for the size of your business. Then, over the course of the 12-week onboarding program (overly time-consuming), they reveal that you will be paying (thousands) more for each add-on module (ie marketing, phone, etc.)

Great product .. at what cost?

Comments: Though it is pricey and customer service is not great, Service Titan has really helped us maximize profit as we are able to free up time to use our team to their fullest potential. Once trained the technicians, CSR, DSR, Office, Warehouse team and Marketing team all have a part to keep the business at it's peak.

Pros:

The call recording feature which is linked to each customer, allows us to train our CSR team and helps to prep our technicians before the call. The customer notifications are also a great feature to keep the lines of communication between us and the customer flowing. This allows for greater customer satisfaction leading to more reviews.

Cons:

Service Titans customer service is not good. Because of this the high price and the unfinished often inferior Pro products really stand out.

Office Manager

Comments: We've been using for over 5 years and it is so much easier than our old, manual system.

Pros:

No more lost paperwork. Can see customer's history.

Cons:

Reps change too often. Would like to stick with one longer so they are familiar with our business.

We would absolutely recommend any company use service titian

Comments: very happy with service titan and all of the possibilities in helping out company grow

Pros:

Many things! The organization, ability to track techs, look at numbers the reports i can pull to get data info the list goes on!

Cons:

it seems to lag a little after updates .

In the Trades? Use ServiceTitan

Comments: Very pleasant experience, supercharged our field staff. Much better than even its closest competitors.

Pros:

Reporting features and "build your own reports" with easy-to-use templates

Cons:

Chat support, much to be desired, I know thats MOST companies, but for one that costs so much, its really annoying when the end user knows more than their support team

Still Growing

Comments: Service Titan has been at times overwhelming but we've put the resources towards it necessary to improve and grow our business.

Pros:

The customer experience aspect to inform customers where they are at within the process. It helps mitigate the biggest complaint customers have with contractors which is lack of communication.

Cons:

I'd like more built out in the way of budgeting and progress report dashboards. Help us gamify our gross profit and operating profit goals through each department.

Service Titan Review

Comments: I love this software! And I love that you are continually investing in it.

Pros:

The dispatch notifications for customers.

Cons:

Reporting could be improved. Not enough options for building reports.

Stop messing around and get ServiceTitan

Comments: Best ever. I will be a ServiceTitan user for life!

Pros:

Brings our whole business into one place so we can see everything thats happening.

Cons:

I hate that other people have access to it so I cant have the advantage.

Worth the cost!

Comments: My experience has been positive overall largely due to the fact that I learned alot about the software and attend trainings to further my understanding.

Pros:

I like that it changes with user feedback.

Cons:

The largest con for us is the price and learning curve for many of the modules. We had to dedicate a few individuals to champion the software and rollout larger initiatives and mass workflows. Some shops do not have those resources.

Took the jump and never looked back!

Comments: It has been a true game changer. We experienced phenomal growth during our first two years. I don't credit Service Titan with bringing us the growyh opportunities, but Service Titan 100% allowed us to take on a much higher workload, streamloned business and allowed us to continue accepting more qork and new clients. Staying on top of the software is a full time job, the software just keeps getting better. Every quarter there are new process to devlop and new features of Service Titan that change the game, for the better. This might aound like a negative, but the customer support is great. I normally cam get answers in under 10 minutes. If there is something about the software that bothera you, Service Titan is probably working on a new update to resolve that pain point.

Pros:

Reporting makes KPIs so much easier. It is highly customizable, we are constantly finding new ways to use the software. It also encourages/forces techs to use proper work flow.

Cons:

The price point is high, so you have to really utilize the whole software. I would like the office accounts to have more abilities and that the program offered more tracking and KPIs for office staff.

ServiceTitan Review

Comments: 8 of 10 overall. The product itself is phenomenal but is dragged down by the lack of customer support. They will issue you a CSM but he/she changes almost monthly.

Pros:

Data and reports delivered quickly and efficiently.

Cons:

Customer service. They do not have enough people to teach you to effectively use the product.

The Joys of Software - Service Titan

Comments: From an accounting angle, it's great from top to bottom - nuts and bolts - assist with all aspects - and export with ease to other software i.e. Quickbooks Enterprise.

Pros:

The ease of accessibility and ease of customer service assisting with any issues that arise during a normal workday.

Cons:

Always updating and have to get used to using different view platform but it functions so well.

More features, more benefits, more issues

Comments: Overall, Customer service has been pretty responsive, although not always able to provide a viable solution or work-around to issues. The software itself is robust to the point of being overly so. There are a ton of features. The Pricebook alone has a ton of aspects we continue to underutilize such as product images, recommendations, and templates. It took a ton of work to get everything setup and running the way we want and there is still a lot of room for improvement. The best part about ST is the community. Between Facebook groups, forums, networking events and new ideas within ServiceTitan, somebody has an answer to your issue 95% of the time. The financing integration has really helped our technicians help more of our customers as well.

Pros:

I believe ST works diligently to add new features and expand existing features. Some oversight may exist on fixing bugs or addressing issues. ServiceTitan has more functionality than most other CRMs, but the more complex something is, the more issues there can be. ServiceTitan has absolutely given us a better grasp on business operations and helped us increase our revenue.

Cons:

Location being required for field staff is a huge battery drain on devices and not a function we need for the software to work as we intend it, especially as the dispatch map doesn't update in real time. The software is very expensive and requires a large investment to make someone a "Managed Tech" meaning it is restrictive for certain roles in our organization.

Mostly Intuitive, but support is always there to help

Comments: ServiceTitan was my first experience with scheduling software, it was pretty easy to learn and mostly intuitive. There are so many learning paths offered to you as a user and depending upon how you plan to utilize the software, you can start basic, and when you are ready to dive deeper into it to maximize the software - you can do that too. I have not yet found a limit to how much I can learn with it. The customer notifications are amazing. The customer receives a text and email notification when the appointment is booked, as well as a reminder the day before the appointment. When our technicians dispatch to a customer, the customer receives a text message and the techs picture. The tech also calls the csutomer through ServiceTitan (all calls are recorded). We've received such good feedback from customers, they are always in the loop regarding their appointment. I love it.

Pros:

Titan Advisor and the support system. Titan Advisor is AI and is there to help you know what features are available to you based upon how you are using the program. They don't release all features to you up front, but as you find what you need in your business, your CSM team can help you through activating features and answering questions. Whenever I have questions, there is someone there to help me though it.

Cons:

The mobile app seems to have hiccups from time to time, most of the time it works fine, but when it has hiccups it can be frustrating for the technicians in the field. We have to delete the app and reload it more often than I would like, just to make sure we have the most up to date version of the app. I know they are in the process of updating and redeveloping the mobile app as well as updating to have off-line functions for when we travel outside of good internet service areas. We are looking forward to this update. They are always accepting of feedback and are working to make it more seamless.

ServiceTitan- the Full Featured Software Solution

Comments: We have had a great experience with ServiceTitan. They are willing to listen to their customers in terms of suggestions to improve the product. Support has been responsive and knowledgeable. We appreciate the forward-thinking approach of ServiceTitan's software development. They are constantly releasing version upgrades designed to enhance the product.

Pros:

1. The seamless workflow from the initial customer call to scheduling, dispatching, field management, payment processing, accounting resolution. 2. API integration available to other software systems; 3. ServiceTitan Pro products offerings (including marketing tools).

Cons:

Migration from previous field management and accounting systems can be a bit tedious.

Scheduling pro is pretty awful, stay away.

Comments: Bad. Despite years of building out the Service Titan CRM within our company I am seriously considering switching to House call pro or one of the other CRM software's even though it means redoing everything which is a lot of work.

Pros:

The standard CRM helps keep things organized.

Cons:

Scheduling pro or formally schedule engine is absolutely terrible. We don't get very many negative google reviews but the few we have received have almost all been because of schedule engine call answering agents. When you try to cancel the call answering service they never answer the phone, they do not return your calls and they just keep billing you a lot of money month after month. They bill through Service titan so you will have to stop paying for your CRM membership in order to stop paying Scheduling Pro. It is basically a scam and reflects very poorly on Service Titan as a company.

Great Product

Comments: Overall it is one of the best pieces of software I have worked with in the industry for a long time.

Pros:

The ease of workflow and the integration that puts everything in one system helps greatly with efficiency.

Cons:

The reporting functions leave something to be desired. It is a bit difficult at times to get reports the way I want them.

1st review

Comments: still many more things to do, but training on service titan very helpful

Pros:

Many options available in dispatching tech

Cons:

too many clicking to move around the service titan,

Ease & Efficient

Pros:

the ease and efficiency it creates for the entire company and client experience

Cons:

at times being able to find needed information

Service Titan is the ONLY choice!

Comments: We highly recommend service titan to all our fellow tradespeople!

Pros:

Service Titan gives us true insight into all aspects of our HVAC business.

Cons:

Bugs after new releases are often difficult to deal with.

VERY PLEASE USER

Comments: Service Titan has made my over all workday more Perficient.

Pros:

They fact the program is very user friendly.

Cons:

There is nothing not to like about the program

Best in the Industry

Comments: Save for a few hiccups with customer support, it's been excellent!

Pros:

It does sooo much and integrates every part of our business into one platform. Gives us many ways to see and tackle issues.

Cons:

It does soo much that it can be difficult to navigate, especially for new users.

My ST Review

Comments: 4 STARS. I like working with Service Titan and Titan Advisor to improve our processes and learn how to use the software to the best of our ability

Pros:

I like that ST works on improving processes on a consistent basis. They cover all necessities and they take their users suggestions for improvements

Cons:

I want more ability to create complex reporting options. Also, there are many configurations that can make our lives easier that we don't find out about until we reach out for an issue that it can solve.