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About Route4Me

Routing chaos finally solved! Extremely easy-to-use, Route4Me plans routes for your business. Call Today & Get Started +1-888-552-9045

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Pros:

The customer support live chat was rock solid! walked me through the whole process.

Cons:

Takes you to a lot of incorrect addresses. Has gotten worse over the last year don't know what happened.

Route4Me ratings

Average score

Ease of Use
4.4
Customer Service
4.4
Features
4.3
Value for Money
4.3

Likelihood to recommend

8.2/10

Route4Me has an overall rating of 4.4 out 5 stars based on 390 user reviews on Capterra.

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Filter reviews (390)

Denis
Denis
Manager in Ukraine
Verified LinkedIn User
Civic & Social Organisation, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Good application from good team

5.0 2 years ago

Comments: This company help our volunteer, social organization in Ukraine work better in delivery provisions. I am personally glad to use it and speak with such good people

Pros:

Easy of using software, a lot of features and most valuable thing for me is good support service. I had a few specific situation from errors to idea to integrations and support team helps every time. I don’t see such things before. Thanks to all of them

Cons:

Not a lot, maybe some features with statistics not work well for me

Kevin
Contract Driver in US
Package/Freight Delivery, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Daily User

4.0 5 years ago

Comments: I am a  daily user of your route4me app. As I am a FedEx home delivery driver. I enjoy the simplicity of the app, in comparison to other GPS apps on the market. However, it seems sometimes some of the addresses I input get dropped off once I optimize the route or either the map location places me on the other block in location to the address I am seeking. I have conducted an update to the software and it still happens. This is frustrating when executing my route, as I have to spend additional time redirecting myself from map location.

Pros:

Simplicity and ease of use of the app. Unlimited stops can be added, easy to update, change or add locations while en route

Cons:

Sometimes inaccurate place of address location, long time to optimize and load No indication of duplicate address being added. Inconsistent ability to change location as visited, the app will sometimes not change color.

Ron
Fleet Coordinator in US
Education Management, 51–200 Employees
Used the Software for: Free Trial
Reviewer Source

Technical support and customer follow through terrible

2.0 6 years ago

Comments: Create routes to pickup our students from home and deliver them to school in the morning. Was hoping to cut route times, pickup more students at their homes, and reduce bus operating costs. Then in the afternoon take the students back home.
I was never able to complete this task with the software, as it appeared some of the features of the software once enabled did not function. Mainly no U Turns allowed. the routing continued to plan and optimize a route showing the our 40 foot school buses making U turns on narrow two lane country roads, with place to turn around. It did the same U turn in our city areas as well. Where the city streets were did not have turn arounds, and could not be pulled into residential driveways.
I feel the software MIGHT have been able to work for us, but the follow through of their technical department was so poor, I was unable to get their assistance during a demo of the product, to ask questions or learn the features of the product.
I spent over 30 hours of my time working with the trial on my own, trying to get far enough that with their assistance I would have a working solution to my routing challenges. It seems to be a complete waste of time.

Pros:

Looked like good value, and ease of use.

Cons:

Technical support. Some features could not be made to work. Was promosed a demo period during my free trial, to help set up our routes, and understand the features of the software. To insure that I was able to be up and running before the end of my 7 day free trial. I was promised the demo daily, and it never happened. I actually had three appointments for the demo. The first was never confirmed. The second didn't happen until after the trial was over, and they forgot to extend the trial first, so it was delayed while the extended the trial. The third was then rescheduled, and the team never called. Not to start the demo, not to cancell or reshedule the demo again. They did not call at all. Now 2 days later, they have still not called. The only thing that worked real well, was there auto response email, and a daily auto email with ideas on why their software was helping so many companies.

Frank
Project Manager in US
Transportation/Trucking/Railroad, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Route4Me Had Just What We Were Looking For!

4.0 5 years ago

Comments: Software offers the specific abilities we desired and is easy to use. Customer Support is helpful and the live chat is always available. The new customer onboarding session was a great help!

Pros:

The most important feature we had to have was being able to route using pre-set ETA's. Software is fairly easy to use and the 90 min onboarding session answered the questions I had.

Cons:

When uploading a route there are a lot of screens that you have to click through until the route is actually created. They are time consuming and at times tedious.

Aairon
Supervisor in Dominican Republic
Verified LinkedIn User
Package/Freight Delivery, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

best tracking and tracking app for the delivery of your packages

5.0 2 years ago

Pros:

the organization and way of creating the routes

Cons:

no comment, everything is good, If they could improve something, it is to make it consume less battery for low-end cell phones

Shaun D
Business Owner in US
Verified LinkedIn User
Used the Software for: 6-12 months
Reviewer Source

Took the guess work out of service and delivery

5.0 7 years ago

Comments: Freed up the daily, mundane grind of taking my established client base and "working in" client one-off's. It also allows me to better track driver productivity to see if either they aren't actually as busy as reported or over worked in which I can make the business decision to bring on another driver either full-time or over flow.

Pros:

Very easy to upload my client base and fins the best order of my service stops. It actually showed my "unbalanced" routes and where I could improve in scheduling as well as showed me a lapse in driver reported mileage and excess time per stop.

Cons:

Some functionality for back-end processes like auto invoicing as well as automatic dispatching were still easier to do by hand.

Toby
Toby
Retired Correctional Officer in US
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source

Saves you time and money

4.0 7 years ago

Pros:

Easy to use, I use the microphone on my smartphone to input the addresses which makes it easier. The app puts all my stops in order, Once you get used to it, it's second Nature.

Cons:

You must hit the microphone button for each entry I wish they'd streamline that aspect. If they can figure a way to Get it to automatically move on to the next entry without hitting several buttons it would be far more Valuable to me!

Jacqueline
Jacqueline
Owner in US
Verified LinkedIn User
Insurance, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Route4Me works for Me!

5.0 6 years ago

Comments: I'm in field sales, so the app allows me to work more efficiently. I minimize drive time between stops, and so I'm able to see more people in a day. Plus I love the fact that it gives the travel time between each stop, this helps when scheduling appointments.

Pros:

It's accurate, easy to use, easy to edit route. Great value for cost.

Cons:

No option/function to be able to add notes to a route

Colin
Colin
Owner in US
Verified LinkedIn User
Facilities Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

I bet it does more

5.0 5 years ago

Comments: I’ve been able to increase productivity.

Pros:

It’s easy to use and for the most part accurate. Easy to make on the fly adjustments.

Cons:

Occasionally inaccurate in its routing.

Douglas
CFO in US
Verified LinkedIn User
Wholesale, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Amazing app, very useful

5.0 2 years ago

Pros:

Very easy to use , save me time and money managing the routes

Cons:

It could be faster, especially when opening big routes

Stan
Advisory Board member in US
Nonprofit Organisation Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Route4Me - a valuable tool to help us accomplish our mission

5.0 5 years ago

Comments: Our organization is an all-volunteer non-profit that delivers healthy food to our city's children every week throughout the Summer school vacation when the meals normally available from the school system to low-income families is no longer available.

Pros:

Ease of creating new maps from imported addresses. The flexibility of modifying routes easily by importing new addresses and inserting them into existing routes with drag and drop technology. Critical to our operation is the ability to export mapping results from Roue4Me to be imported into our database and be integrated with our delivery lists. Route4Me does this easily.

Cons:

Our drivers are all volunteers so we do not use all of the powerful Smartphone navigation available from Route4Me so we rely upon printed maps and driving directions. I find the quality of the printed maps lacking due to the density of our 12 routes, making 15 to 25 stops per route over quite compact local routes in the city.

Steven
Outside Sales in US
Business Supplies & Equipment, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Time & Miney Savings

5.0 5 years ago

Comments: Excellent application. Has taken me thousands of miles without getting lost and saved me countless hours in travel time hundreds of dollars in gas.

Pros:

Allows me to enter desired destinations, then each destination can be organized based on selected criteria by “Replanning the Route”. This makes my daily driving more efficient and cost effective.

Cons:

Entering the “Departure Address”, then changing the “Departure Address” to something else where another address is desired, and I would like there to be a particular final destination. This can get confusing and time consuming when the “Optimization” setting needs to be changed. Recommend there be an option to enter “Final Destination” by itself.

Verified Reviewer
Verified LinkedIn User
Package/Freight Delivery, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Route4Me

4.0 2 years ago

Pros:

Route maps interface: ability to view multiple routes and swap calls for optimization.Address Book Grouping: isolating services by day on map for creating new routes.

Cons:

Automatic System Route optimization: function could be improved for high density areas -manual adjustments are necessary after optimization for multiple routes

Matthew
Lead Router in Australia
Food Production, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Route4me makes things so much easier for our business.

5.0 2 years ago

Comments: Its been great, I can't imagine how we would be able to do what we do without it

Pros:

The tracking system and the route creation makes the day a lot easier and very easy to use.

Cons:

No real issues using route4me, maybe a better memory system that remembers certain presets that you use alot

Verified Reviewer
Verified LinkedIn User
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

User

4.0 2 years ago

Comments: Easy to use.

Pros:

Route planning and sharing the routes between drivers.

Cons:

The navigation is very choppy, it changes directions frequently. Also send you in circles for stop that are close to each other. Google maps is more accurate for navigation.

leandro
Fleet Manager & Statistics in US
Food & Beverages, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Experience with route4me last year

4.0 2 years ago

Comments: Maximum efficiency in the delivery of our products as well as a control and follow-up of the moment, allowing to improve productivity.

Pros:

Ease of use, route planning alternatives, adaptability to our customers for control and follow-up.

Cons:

The features to be improved could be more personalized advice and thus take full advantage of the different options and thus seek the efficiency of drivers and deliveries.

Yan
operation manager in Canada
Construction, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Franklin Operation Rewiew

4.0 2 years ago

Pros:

we use it every to optise the routes of our 10 trucks and track them. proof of deliveries online.

Cons:

would like to have the ability to oreset territories

Hugo
Manager in US
Business Supplies & Equipment, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Sitisfactory

5.0 last year

Comments: Overall is complete satisfied

Pros:

Knowing where are all my stops and find out where is our driver when he has to make a delivery

Cons:

When is an error not to have many options to solve our situation

Rosine
Volunteer Coordinator in US
Food & Beverages, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great time-saver that's easy to use

5.0 3 years ago

Pros:

The route optimization feature has saved my organization so much time when it comes to planning routes for our home-bound deliveries. It has allowed us to organize our deliveries in a way that is easier and more manageable for our volunteer drivers.

Cons:

Occasionally when using Route4Me, I will need to input the excel file twice because the app will miss a route due to an input. For example if I put 10 routes with a max of 10 deliveries on a route, it will give 10 routes with 9 deliveries on each route and another route for "Unrouted Destinations"

Mahmut
Traffic Leader in Sweden
Transportation/Trucking/Railroad, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Route 4 Me System and Usage

5.0 3 years ago

Comments: We are creating thousands of routes daily and Route4Me helping us to faciliate our work.

Pros:

We have used different features in past year such as "Maximum Number of Routes/Vehicles, Maximum Route Duration DD:HH:MM etc. " but the lataest "Maximum Stopp per Route" function did help us alot to find spesific adresses that are on the same route.

Cons:

Not cons but would be great to mark those route and change a date for multiple routes in once instead of changing one by one.

jason
Director print and logistics in US
Real Estate, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Route4Me is Right4Me

5.0 2 years ago

Comments: Our multistop routes change everyday. R4M has made that easy to administer

Pros:

Routing is good and integration was easy

Cons:

Running route replays is a little clunky

Clayton
Owner in US
Facilities Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Impressive support

5.0 2 years ago

Comments: Outstanding. This app saves us an unbelievable amount of time and make sure operation very efficient.

Pros:

Any time of day if you have a question or need some help they are there quickly. And I do mean any time of the day. Very impressive support!

Cons:

Pretty much nothing. I love this app! It makes planning our routes very simple and easy.

Sam
Driver in US
Translation & Localisation, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Daily Trips

5.0 6 years ago

Comments: Using Route4me is a great tool to optimize my daily delivery stops. It definitely helps efficiently run my routes.

Pros:

Software works great. I easily enter my address.

Cons:

I don't like all the confirmation steps needed to complete an entry. Setting start location needs to be one step, set and thats it. Each time I utilize the arrive and exit function I have to hit ok, that's annoying.

Molly
Customer success manager in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

I can not find a reason to NOT use Route4Me!!!

5.0 3 years ago

Comments: I am hooked. I almost wish I could use it more often, but that would really make much work for me. I think it is quite wonderful! If it could drive for me, while doing everything else it does for me, maybe that would be an improvement, but I believe that is an option that I lack the ability to use. So perfect, just wonderful!!

Pros:

Well I would say how much time it saves me, but I must say the most valuable part of this software is the Customer Service Reps that stand ready to help. [SENSITIVE CONTENT] have been able to almost predict when I was struggling and needed some mild assistance. Their professionalism could not be improved upon. Top notch gentlemen!!

Cons:

Sometimes the mapping angle is a tad off. Also I wish there was a way I could circle a specific area and make a sub route from a larger route, but there is ways around that, and I have picked up so many other time saving tricks that I have afternoons off during the busiest week of my job!

Harpreet
Dispatch Manager in Canada
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great Software for Route work!

5.0 2 years ago

Comments: The overall experience has been very good. Customer service is very responsive we like that part the most

Pros:

Driver tracking and route optimization is best part of this software.

Cons:

It can be slow to load sometimes other than that everything is great.