dualmon Reviews

Dualmon makes it all so simple

Pros:

I access my computers as well as friends and family from all over the world. I get a bundle package that is economical per computer and allows me to group them based on the different groups I am helping.

Cons:

If they were going to improve it, I would like a way to stay connected for a set amount of time and a set amount of time since last activity.

Very pleased with Dualmon

Comments: We use Dualmon to support pc's in multiple locations at our company. It makes for fast, easy connections. It allows us to troubleshoot issues as well as run remote processes with ease as if we were there. It's also great for remotely helping senior relatives with their pc problems without flying across the country just to get them back on FB! :o)

Pros:

We support around 50 computers and Dualmon does what it's supposed to do. It connects quickly, allows transfers of files easily and is relatively simple to install. Their pricing is fair and they don't jack the rates every year. I also like that they inform you of an upcoming renewal. Some companies just slam your credit card and don't let you know its time. Customer service is responsive.

Cons:

After having used similar software in the past, I honestly can't think of anything I don't like about Dualmon.

Dualmon vs LogMeIn

Pros:

The cost of the software is hard to beat.

Cons:

The ability to use dual monitors on separate screens makes this a deal killer for us to use as an every day option. It also runs considerably slower than its more expensive competitors

Fantastic software even for a small company!

Pros:

It is very easy to use and cost effective. I have the client set up on all the office computers and when someone needs help, I am not hunched over their computer with them to sort it out. It's not always tech support but may just be providing direction. I can log into their computer and we can talk on the phone at the same time. I wouldn't want to be without my Dualmon.

Cons:

The print functionality does not have enough documentation. I still haven't figured out how it works.

Great Remote Assistance and Management Tool

Comments: We switched to DualMon after TeamViewer raised their prices to absurd heights and have never looked back. DualMon does everything we need and more without breaking the bank

Pros:

We mainly use the remote assistance side of DualMon and it is great. It installs and makes connections quickly, works through most firewalls, and auto-reconnects after reboots. The assistance client will stay on the remote PC until the session is stopped by either side. This is great for longer-term projects.

Cons:

The only negative thing I have to say is some customers are unsure of DualMon because they haven't heard of it, but that is quickly overcome.

Dualmon Best Software for Remote Assistance

Comments: Excellent. The few times I have had an issue, customer service has resolved it within a few hours.

Pros:

It is very easy to setup and use. You have the choice of a permanent connection or as needed. Very flexible.

Cons:

Hate the screen after you connected asking if the user wants to let you see their screen. Duh, spent all this time setting up to be asked a silly queston.

Customer support by remote access

Comments: We repair and upgrade computers, and use Dualmon to configure customer machines remotely. Doing this saves engineer service time and resources for home visits.

Pros:

Accessing our office computers remotely is easy to set up and works really well. The connection is solid and we are able to work as if in the office. Once connected, servicing and fixing customer computers by remote access is easy. We don't have any evident buffering, and we are able to reboot the accessed computer and re-establish the connection afterwards. The software even allows switching between dual remote monitors, which we weren't able to do using other software previously. The web portal is great and comprehensive.

Cons:

Setting up a one-time connection to a customer does seem to be a little convoluted, but having said that the software does advise you where the customer is in the process. I'm not sure how this could be improved, to be fair.

Our go-to tool for supporting unfamiliar devices.

Comments: Dualmon has been incredibly reliable once setup and is usually very painless to get a remote session started.

Pros:

It has a full suite of features on both Windows & MacOS end-user devices with minimal latency.

Cons:

When setting up a remote session to a user's MacBook, they have to manually set the permissions for us to view their screen, and to interact with it, within their MacBook settings.

Remote support / access

Comments: I have a small computer support company, Dualmon has been a great help to me and my clients. I have several sites setup for unattended access and the others I connect on demand as needed. I've used Dualmon for a few years and it works very well for me. I've recommended it to a few clients and they have been pleased.

Pros:

Very easy to use for unattended or on demand remote access.

Cons:

For me I can't think of any cons, it's worked every time I've needed it. It would be nice if I could tell if an unattended compute was in use.

A Great Value Product That Gets The Job Done

Pros:

I work with many clients that are not technology proficient. Dualmon is simple enough for most to setup that I don't fear asking them to install it for use. It is fairly fast for being on over-the-web product and much faster than others I've tried. The full set of features is much appreciated when someone is having a real thorny issue.

Cons:

It could be a little bit easier to install/remove for one-off jobs, but it's not a huge barrier to use.

Excellent remote access and support product at a very reasonable price point.

Comments: This allows me to provide technical support and troubleshooting remotely without the need to run down and be right in front of the computer.

Pros:

The product has been relatively easy to use and appears very robust.

Cons:

One feature that I'd like to see is the ability to access a remote computer for single instances and not dedicate one of my 10-11 servers to that machine when it's a one time type of need.

DualMon Remote Desktop has been a reliable and powerful tool

Comments: The user interface was intuitive, so users picked it up fast. The setup process was straightforward, and behind the scenes. The usersdidn't have to do any configuration. The connection was stable and reliable, with minimal lag, allowing us to work seamlessly without any disruptions.

Pros:

DualMon Remote Desktop has been a game-changer for me. The ability to access my desktop remotely from anywhere has given me unparalleled flexibility in my work routine. Whether I'm traveling or working from home, I can easily connect to my office computer and seamlessly continue my work as if I were physically present in the office.

Cons:

I would like to be able to remote into a dual monitor computer with a dual monitor computer and utilize both screens.

Amazing Affordable Product

Comments: It allows me to work from home with nearly all the abilities of working in the office.

Pros:

Works very well to control multiple computers remotely - fully featured and very stable.

Cons:

No - there was nothing I did not like about the product - it worked very well for our organization.

Best value for remote support

Comments: I couldn't ask for more. The service does everything as advertised.

Pros:

The remote assistance portion of the software is the most valuable. The amount of hours it saves me every year in travel expenses and time easily pays for the subscription many times over.

Cons:

There really isn't much that I don't like about the software. The only time I ever had an issue was when I tried using a Mac to remote into systems but most of those issues have been resolved.

Very Good

Pros:

Very Good software as a whole. easy to use and can personalise to match your company.

Cons:

Nothing that i do not like about dualmon.

BEST SERVICE EVER

Comments: Bringing in employees remotely has significant benefits to my company.

Pros:

I use this service to access my office computer from home when I forget something at the office. I also use this service to bring in my computer service technicians to assist me when I am having an issue. I also have an employee in Brazil that remotes in to access my server.

Cons:

I think this service is the best, and cannot think of anything that I dislike about it.

Remote work

Pros:

Was able to work remotely from another state as well as can work from home whenever needed.

Cons:

Would like a better price option for using less computers.

Great Software

Comments: Great product

Pros:

Easy to use and allows me to be in contact with our several computers

Cons:

I like everyting about this software. Easy to use and allows me to stay in contact with all my computers

Dualmon for everyone

Comments: Excellent experience, does what it is advertised to do.

Pros:

Easy to use and deploy. End users easily understand how to use.

Cons:

Nothing I can think of. Took care of the duak monitor issue.

Flawless software to use

Pros:

ease of use, this software gives you flexibility that team view or other software providers don't offer. You don't have to give out password on each access. It has app on ios and mac and pc.

Cons:

you will have to remember password for each individual computer. if you connection is weak it will run slow that given. other than that nothing else.

Great software

Comments: It has saved us a lot of money and made our clients very happy. Now when a remote client(more than 20 miles away) calls with an easy fix, it is done quickly (usually within 20 minutes) instead of putting them on schedule and driving there.

Pros:

All features are great. Techs are quick to respond. We have both the remote access and remote assistance . Both are huge timesavers to keep from having to drive to a job.

Cons:

no linux client. The double screen for 2 pc's is so small.

Dualmon Review

Comments: Ability to work from home or from another facility and access my files.

Pros:

Having ability to access my computer safely and with ease is a life saver.

Cons:

No major issues with product. It is easy to use and always available.

Excellent remote access software

Comments: This software allows easy remote access to office workstations for me and any employees. We are able to work from home or when we are otherwise out of the office.

Pros:

I have used several other remote access options over the years. I hated them all. None of them worked as well as this one. Dualmon is easy to set up and does everything that I need. I have used it for many years, and I have rarely experienced any connection issues related to the software. The one issue that did occur was quickly and easily resolved by their excellent support. They sent me detailed instructions on how to correct it. These instructions remained in my account so that I was able to refer to them on the one other occasion that the issue occurred again. This product is also reasonably priced.

Cons:

There are no changes requested at this time. Everything works as desired. My assistant loves it too. It is much better than our previous software.

Ellis & Co

Pros:

Ease of use. No connection isues. The setting up is very easy to each machine and to get staff to understand is also easy. No time out issues. Customer services are very helpful and speed of help is very good.

Cons:

Nothing really that comes to mind. Generally a good bit of software.

Remote support.

Comments: I use Dualmon to remote into our field service techs computers to help in troubleshooting our fleet of equipment

Pros:

The ease of use for the field persons and the status of the connection. Dualmon allows me to be anywhere my field guys need me to be.

Cons:

There isn't anything that I can think of that I would change.