--- description: Learn more about Nextiva Contact Center price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nextiva Contact Center Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Nextiva Contact Center](/software/145004/nextiva-call-center) # Nextiva Contact Center Canonical: https://www.capterra.co.nz/software/145004/nextiva-call-center Page: 1 / 6\ Next: [Next page](https://www.capterra.co.nz/software/145004/nextiva-call-center?page=2) > Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. > > Verdict: Rated **4.5/5** by 112 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Nextiva Contact Center? Small Business, Mid-Market and Enterprise companies with contact center needs. These can include customer service and telemarketing centers, employee service and support centers, or help desk centers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 112 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Nextiva - **Location**: Scottsdale, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$30.00 - **Pricing model**: Per User - **Pricing Details**: The pricing starts at $20 per user per month for Digital plan billed annually and $26 per user per month billed monthly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Dashboard - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Callback Scheduling - Campaign Management - Communication Management - Computer Telephony Integration - Contact Management - Customer History - Dashboard - Employee Scheduling - Feedback Management - For Call Centres - IVR - Interaction Tracking - Labor Forecasting - Multi-Channel Communication - Multi-Channel Data Collection - PBX - Performance Metrics - Queue Management - Reporting/Analytics - Third-Party Integrations - VoIP - Voice Mail - Workflow Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software) - [Business Phone Systems](https://www.capterra.co.nz/directory/31101/business-phone-systems/software) - [Telephony Software](https://www.capterra.co.nz/directory/30084/telephony/software) - [Customer Engagement Software](https://www.capterra.co.nz/directory/30906/customer-engagement/software) - [Customer Communications Management Software](https://www.capterra.co.nz/directory/31002/customer-communications-management/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Ringover](https://www.capterra.co.nz/software/169627/ringover) — 4.7/5 (858 reviews) 3. [Convoso](https://www.capterra.co.nz/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 4. [DialedIn CCaaS](https://www.capterra.co.nz/software/29589/callcenternow) — 4.8/5 (314 reviews) 5. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Great Contact Center features" — 5.0/5 > **Jeremy** | *21 May 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: We handle lots of inbound sales calls at Textla and Nextiva Contact Center gave us a simple but perfect solution for our small team. > > **Cons**: Literally no dislikes thus far - way better than Dialpad. ----- ### "Great for cross-border organiztions" — 5.0/5 > **Alejandra** | *19 January 2024* | Transportation/Trucking/Railroad | Recommendation rating: 8.0/10 > > **Pros**: Being able to seamlessly connect our Colombia and USA offices has significantly improved our collaboration. The app's performance remains consistent across different geographical locations, ensuring that our teams can communicate efficiently without any lag or disruptions. This cross-border functionality has greatly contributed to enhanced productivity and teamwork. > > **Cons**: In some VoIP call center solutions, users might find that the level of customization for call flows, automated responses, and scripts is limited. This can be a drawback for businesses with specific workflows or industries that require highly tailored communication processes. If Nextiva VoIP Call Center has limitations in customization, it could be a potential area for improvement, especially for businesses with unique requirements. ----- ### "Effective Program for In-House Call Centers" — 5.0/5 > **Margo** | *11 July 2024* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: It is convenient to be able to record and monitor calls in one program. We use our call dashboard constantly to monitor call volume and KPIs in real-time. > > **Cons**: Some aspects of data visualization and reporting could be made more robust, but all our essential metrics are accessible. > > As an administrator, I use Nextiva to monitor our call center's performance and ensure we are keeping up with call volume. I also use it to report key information to the rest of my team. ----- ### "Best tool evern" — 5.0/5 > **Maria** | *10 June 2024* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Nextiva has been the best tool for communicating with my clients quickly and smoothly. After using this app for over a year, I’ve noticed significant improvements. Its fast, easy-to-use interface allows me to work more effectively and efficiently. The technical support team is always available to assist with any issues and is open to feedback for continuous improvement. > > **Cons**: At first using this application it was a little slow, but when I contacted the technical support department they managed to resolve the problems. ----- ### "Great Product\!" — 5.0/5 > **Tanya** | *8 July 2024* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: The contact center is easy to use and supports me in managing my team > > **Cons**: I do wish that there were some additional features. > > Overall I have had a great experience with the product. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.co.nz/software/145004/nextiva-call-center?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/145004/nextiva-call-center) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | | nl | | | nl-BE | | ----- ## Structured Data