--- description: Learn more about Nextiva Contact Center price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nextiva Contact Center Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Nextiva Contact Center](/software/145004/nextiva-call-center) # Nextiva Contact Center Canonical: https://www.capterra.co.nz/software/145004/nextiva-call-center Page: 1 / 6\ Next: [Next page](https://www.capterra.co.nz/software/145004/nextiva-call-center?page=2) > Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. > > Verdict: Rated **4.5/5** by 112 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Nextiva Contact Center? Small Business, Mid-Market and Enterprise companies with contact center needs. These can include customer service and telemarketing centers, employee service and support centers, or help desk centers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 112 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Nextiva - **Location**: Scottsdale, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$30.00 - **Pricing model**: Per User - **Pricing Details**: The pricing starts at $20 per user per month for Digital plan billed annually and $26 per user per month billed monthly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Dashboard - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Callback Scheduling - Campaign Management - Communication Management - Computer Telephony Integration - Contact Management - Customer History - Dashboard - Employee Scheduling - Feedback Management - For Call Centres - IVR - Interaction Tracking - Labor Forecasting - Multi-Channel Communication - Multi-Channel Data Collection - PBX - Performance Metrics - Queue Management - Reporting/Analytics - Third-Party Integrations - VoIP - Voice Mail - Workflow Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software) - [Business Phone Systems](https://www.capterra.co.nz/directory/31101/business-phone-systems/software) - [Telephony Software](https://www.capterra.co.nz/directory/30084/telephony/software) - [Customer Engagement Software](https://www.capterra.co.nz/directory/30906/customer-engagement/software) - [Customer Communications Management Software](https://www.capterra.co.nz/directory/31002/customer-communications-management/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4086 reviews) 2. [Bitrix24](https://www.capterra.co.nz/software/113540/bitrix24) — 4.2/5 (997 reviews) 3. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [NiCE CXone](https://www.capterra.co.nz/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [Five9](https://www.capterra.co.nz/software/132405/five9) — 4.2/5 (484 reviews) ## Reviews ### "Problem Solved" — 5.0/5 > **Ediz** | *18 January 2024* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: I didn’t want complicated solution and Nextiva was simple and easy to provide me the kind of services I needed > > **Cons**: I can’t think of anything. They have support for any questions to answer. > > It was easy process and I got what I need it. I am happy overall ----- ### "Nextiva as a Good Helper" — 4.0/5 > **Verified Reviewer** | *26 January 2024* | Law Practice | Recommendation rating: 9.0/10 > > **Pros**: Customer support and prompt response to customers > > **Cons**: The time it takes to perform maintenance > > It is a tool that makes it easier for us to communicate with our customers, even the recording of calls is not useful enough because as a legal company we need to have backed up information. ----- ### "Nextiva Review" — 2.0/5 > **Addison** | *26 January 2024* | Hospital & Health Care | Recommendation rating: 1.0/10 > > **Pros**: I like its ease of accessibility, the interface on the computer is quite nice as well. Very user friendly > > **Cons**: I wish my calls did not drop so often. I also often lose audio when dialing out. ----- ### "Nextiva was such a great decision" — 5.0/5 > **Jacob** | *21 May 2024* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The team was extremely transparent on features, pricing, etc. It's been very easy to get set up for how we wanted it to work, and has given us massive ROI boosts since implementing. > > **Cons**: Nothing to note so far - we've recently been set up. ----- ### "Happy team\!" — 5.0/5 > **Verified Reviewer** | *19 December 2018* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Our team has really taken to NextOS, they have a lot more capabilities than compared to our old system and they’ve dived right in\! It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months. > > **Cons**: This is not a cheap tool. It’s probably a good idea to understand what your goals are first so that you’re not investing too much. I can imagine you need to have a certain scale of business first before this system really becomes useful. > > The set up time is pretty intensive. You do need to think through how best to implement and make sure it’s going to achieve your goals and be right for your organization. It’s well worth the effort but it’s not a plug and play system it needs to be configured right. If you do take this time, which we did, then it’s immediately impactful. I believe the improved communication, clear goals and metrics are going to help us a lot. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.co.nz/software/145004/nextiva-call-center?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/145004/nextiva-call-center) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | | nl | | | nl-BE | | ----- ## Structured Data