17 years helping New Zealand businesses
choose better software

About Concord

Concord unlocks the data in all your agreements, putting them to work for you to drive smarter decisions.

Learn more about Concord

Pros:

It's very easy and you can sign a contract very quickly.

Cons:

This is one issue that is preventing wider adoption in my organisation. Editing template contracts in Concord does not support features lawyers are ordinarily accustomed to.

Concord ratings

Average score

Ease of Use
4.5
Customer Service
4.6
Features
4.3
Value for Money
4.6

Likelihood to recommend

8.7/10

Concord has an overall rating of 4.6 out 5 stars based on 221 user reviews on Capterra.

Have you used Concord before?

Share your experiences with other software buyers.

Filter reviews (221)

Edouard
Edouard
Founder & CEO in France
Verified LinkedIn User
Market Research, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

A great product that literally works every time.

5.0 2 years ago

Pros:

The best thing about Concord is simply that whatever the situation: 1 to 120 signatures, desktop or mobile, short documents or heavy shareholder agreements, etc... it never fails.

Cons:

I'd love a concord app that allows me to sign with my biometric signature and be notified whenever I have something to review and sign.

Concord Response

2 years ago

Hey Edouard, We're thrilled to hear you enjoyed your experience. Thank you for sharing your opinion. Thank you, Concord Team

Winfred
Sales and Account manager in Kenya
Financial Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

My Journey with Concord

5.0 2 years ago

Comments: Concord has made my life as a sales manager easier. Before contracting process would take a lot of time with the back and forths on email. Since I started using concord, the turn over for contract signing has really improved. The other thing I love about it is the collaboration with the relevant stakeholders in real time.

Pros:

The easy collaboration in real time among parties the e-signature - Makes contracts to be signed faster the contract management life-cycle the organization of templates - reduces the complex contracting process

Cons:

I think other features should be added when editing documents. By this I mean features like the ones for word docs like different font styles, numbering, etc (Basically I would want word features to be incorporated)

Concord Response

2 years ago

Hey Winfred, Thank you for the honest feedback! We're constantly striving to improve our customers' experience, so we'll definitely take your suggestions into consideration. Thank you, Concord Team

Katie
US
Used the Software for: Not provided
Reviewer Source

Got custom fields you need to access? Run away!!

1.0 8 years ago

Comments: We contracted with Concord over a year ago and have experienced two very disappointing situations: (1) We started working with Concord in April of 2016. We were guaranteed connection to our custom Salesforce fields within 30 days before we signed our contract in June (only out-of-the-box fields are accessible at this time). Once those 30 days passed, we still were not able to connect custom fields and were then 100% gold star guaranteed it would be working by the end of 2017 (note this is still seven months after initial promise). As of March 2017, we are still not able to connect to the custom fields. We have been paying for a severely handicapped service all this time with no offer of account credit, or any sort of response as to when the custom fields will actually be available. On top of that... (2) One of our users that we have been paying for is not able to connect his API key at all to the Concord platform. We have been in contact with their Customer Service department at least a dozen times regarding this and keep getting the same general response that the tech team is "working hard to investigate the issue". To add insult to injury, our last two emails requesting a response have not received any response. It's been over 30 days since they last responded at all. We feel ignored, lied to and very disrespected as a customer. The saddest part is that we really love everything else about the platform! But if it won't connect to the fields we need, or connect to our user at all, it's not valuable and causing productivity issues. Get it together Concord. At least RESPOND to your customers. And if you are going to promise something to a customer to get them to sign a contract, FOLLOW THROUGH.

Evan
Records Specialist in US
Nonprofit Organisation Management, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

AI Concord Integration

4.0 3 months ago

Pros:

I find many of Concord's features to be designed in a very accessible way. It mirrors other document management Concords, which enables easy onboarding for teams accustomed to cloud-based document management systems. The "subsidiary" organization system is a very interesting structure that allows for a more confidential implementation of these cloud frameworks while still leaving room for flexibility in the overall system. My team was also part of the beta group for Concord's AI integration with Chat GPT. I found it especially helpful for summarizing long legal documents, allowing for swift extraction of important information. Using the integration required no effort or technological prowess on my end, which I appreciated. Personally, I believe that Concord's strongest feature is its customer success team. They are swift to reply to messages and are always on top of resolving issues as quickly and thoroughly as they can.

Cons:

Concord's features are great when they function well! While customer service is exceptionally responsive and quick to reply to messages, and the dev team does fix bugs fairly quickly, I have found that intentional features sometimes have components that either function oddly or do not serve their intended purpose/make using Concord more difficult rather than less so. This has improved over the past year, but there are still parts of the software that are finicky to use, prevent thorough information tracking, or do not cover as broad of a spectrum as they should.

Lisa
Administrative Assistant - Compliance in US
Insurance, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Concord makes it easy

5.0 2 years ago

Comments: Before Concord, it could take weeks to get contracts back from our external signers. Now many of them are coming back in 1-2 days!

Pros:

The Lifecycle feature has the most impact because our organization now has visibility into which contracts are set to renew or expire, so we can be proactive and plan ahead.I really like the clean, simple user interface. I found most of the controls to be intuitive and easy to use when setting up and implementing the system.With Concord, users can open and view, draft, or work on multiple documents at once using the browser tabs. I have found this to be really convenient when comparing contracts side by side.

Cons:

At this time, the Concord system does not have a spell check built in. (However, the browser often prompts when there is a misspelled word.)At this time, Concord does not have the ability to send several contracts in one batch to external signers.

Concord Response

2 years ago

Hey Lisa, We appreciate your feedback and we'll work hard to improve the areas you mentioned. Thank you for choosing our business! Thank you, Concord Team

Jennifer
Benefits Coordinator in US
Warehousing, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Practical, effective and user friendly system

5.0 5 years ago

Comments: Overall we are very satisfied with Concord. We have about 20 users at this moment and everybody has had a positive experience so far. As with every new system, some questions have come up, but our Customer Success Manager,representative, is always very responsive and always provides effective solutions to our concerns.

Pros:

Easy to navigate platform Electronic signature Offers third party access Ability to track changes and set lifecyle

Cons:

The transition from our previous system to Concord took a little longer than we expected but we are very pleased with the system overall.

Edouard
CEO in Spain
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best in class tool to sign and manage your contract with your clients

5.0 2 years ago

Comments: Now I like to manage my contract and follow signature process with my clients.

Pros:

The UX to use template to create a new contract in it. Also the process to sign: simple, easy to use and mobile first.

Cons:

The document management should be improve in the future but it is very ok for now.

Concord Response

2 years ago

Hey Edouard, Thank you for your feedback! We're glad you enjoyed your experience and we'll work hard to improve the areas you mentioned. Thank you, Concord Team

ROBINA
CONTROLLER in US
Hospital & Health Care, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Fantastic App!

5.0 3 months ago

Comments: Exceptional. I have been extremely satisfied with our decision to go with Concord. It only gets better by the day!

Pros:

Document signing Contract Management Document storage Ease of use Multiple user features

Cons:

Nothing! It is an amazing platform for what it is supposed to d, easy to navigate and use.

Steve
Contracts Administrator in US
Higher Education, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Concord Review

5.0 3 months ago

Comments: The implementation went well and Concord is meeting our needs. The customer service we received has been excellent.

Pros:

Concord is an excellent value. The functionality of the software meets our needs and the price is very affordable.

Cons:

I wish Concord had a spell checker so that when we create agreement templates in fill in the information in the fillable fields, we would be alerted about typos.

Mikela
Procurement Officer in UK
Facilities Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Concord - My Personal Review

5.0 3 months ago

Comments: Very positive, in one of my previous roles the company didn't use it and I've really missed it as it makes work a lot easier.

Pros:

Things I like the most about Concord are its features, good overview of document's clear guidance on how to use it and it's benefits to the teams work and if anything is missing you can notify your colleagues.

Cons:

Not much really, probably nothing. My experience is 100% positive, I would highly recommend it.

Shong
Contract Services in US
Higher Education, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Great, user friendly contract management product

4.0 3 years ago

Comments: We used Concord primarily for contract management, workflow, lifecycle, and repository and Concord meets our expectations. The ease of use and deployment across our team was great as it is very user friendly. Being able to track contracts and deadlines has been a great tool that we loved which allows us to manage our contracts more efficiently. Having templates in Concord and enabling smart fields has improved our contract drafting efficiency. Overall, Concord is a great tool for our company to use to manage our contracts.

Pros:

The integration process was easy, we were able to have it up and running really soon after the training. Help support from Concord is excellent, they are always responsive and able to provide clear, concise information. Collaborating within Concord was good, we were able to share files and go back and forth on negotiations well. Having the digital signature feature is great as it allowed us to move away from another product for signatures. Smart fields is a great feature as we use it in our templates and it has helped with efficiency when drafting contracts.

Cons:

We use third party templates a lot and being able to import the file into Concord is critical. Unfortunately, Concord doesn't translate documents over well. Indentations of clauses and signature areas within the contract does not transfer well. After uploading into Concord, we would always have to go back and update those areas. Another item that we use that would like to have is the option of inserting a "date signed" stamp within the contract. We work on contracts that have signatures within the contract, sometimes throughout, and it would be nice to have the ability to have a date stamp next to signatures.

Cécile
Talent Strategist in France
Education Management, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Very satisfied with Concord

5.0 2 years ago

Comments: Concord is very easy to use, easy to understand, helps us save time, and makes it convenient to track the progress of the contract. Compared to other products in the same category, Concord is very cheap and has more powerful features.

Pros:

My favorite features are the one-place contract storage, electronic signatures and reporting. Since we have clients all over the world, before using concord we often struggled with not having a fixed place to store our contracts. But now we can bulk upload or store a large number of contracts in this software, and the e-signature feature allows us to collect signatures from all over the world whenever and wherever we want - it doesn't get much more convenient than that. In addition, Concord offers customizable reports to view monthly contract progress, etc. We rely on this for many important decisions!

Cons:

Our team is very satisfied with the whole thing and it would be better if the software could be developed in more European languages

Concord Response

2 years ago

Hey Cécile, We appreciate your feedback and we'll work hard to improve the areas you mentioned. Thank you for choosing our business! Thank you, Concord Team

Thomas
Head of Finance in UK
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Fantastic easy to use software with great support

5.0 2 years ago

Comments: A great piece of software that is invaluable to the business. Concord is always releasing new features and are happy to take feedback on board.

Pros:

Concord is a fantastic piece of software that is easy to use and puts the power to all users within an organisation to assist with contract management. The use of templates is great, enabling all users to create contracts, monitor and engage - all with confidence that the main terms will not change.

Cons:

The software could use additional personalisation in places, however the Concord team are always working on new features and happy to take feedback on board.

Concord Response

2 years ago

Thank you for your feedback, Thomas! We're very happy to hear that you enjoy working with our platform as well as with our team. We look forward to continuing to provide you with the best possible experience.

Luis
Corporate Counsel in US
Food & Beverages, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Concord is an easy to use platform

4.0 3 years ago

Comments: Overall, I believe Concord is one of the best contract management platforms in the market. Although we have only used the platform for about two years, Concord has many things to offer such as a wide variety of easy to use features coupled with periodic updates and new even new features. Concord also provides competitive pricing compared to that of other contract management platforms. It is for the reasons above that I would stick with Concord for many years to come.

Pros:

The best part of Concord in comparison to other contract management platforms is its ease of use. The process in which to upload legacy contracts and manage those contracts within the repository is simple and can be done in as little as 3-4 steps. Other platforms seem more complex in the features they provide making it more time consuming and calling for extensive trainings whereas the Concord platform has similar features but with less steps.

Cons:

Although Concord provides an Analytics feature, the feature is limited to the different types of analytics it can provide such as status of executed documents as well as number of documents by status per month. It would be great to see a wider offering of different analytics such as number of documents currently in negotiations or in the approval stage.

Rafael
Management Consultant in US
Information Technology & Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Concord and Salesforce integration is amazing!

5.0 3 years ago

Comments: Concord has made contracts more streamlined and integrative with our Salesforce business processes! As every document is stored not only in Salesforce but also in Concord we do not need to worry about back up copies in our server. I am so happy that Oberd. It is really easy to keep track of all your contacts that you send to be signed because Concord emails you when someone signs or leaves a comment. The best feature is that we can save templates so we can edit and bring information from Salesforce , making our process really smooth and avoiding manual mistakes!

Pros:

Salesforce integration was easy and quick. Most important, very easy to use Concord via Salesforce (Send to sign, attachment is added automatically in Salesforce Notes, etc.). Also, I like to enable the track history in the template level, so I can check what was changed in the document not only in the draft but also when we send to sign. In addition, I like the chat/message into Concord platform where customer can edit the document (redlining) or ask question avoiding emails.

Cons:

Something I would like to have as a feature is to chose which field must be completed by a External guest, for example, if I have more than one external guest signing the document I cannot specified who needs to fill out a specific field.

Verified Reviewer
Verified LinkedIn User
Research, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Saved our small business from being buried under contract "to do's"

4.0 2 years ago

Comments: This software has saved me. My position entails a little bit of everything...HR, Finance and Accounting, Business Development, Proposal Management and Writing, Contracts, etc. Before Concord, I would try to keep track of which contracts I needed to write/update/get signed using Excel spreadsheets, but since I wasn't in Contracts Mode every day or even every month, I'd get lost and have difficulty remembering when something needed to be done or where I had been in the process. Concord makes it MUCH easier to keep track of the whole lifecycle of my contracts.

Pros:

I love the ease of creating new contracts from templates, of getting contracts signed electronically, and how easy it is now to see what's coming up for expiration. I also LOVE the customer service. I got the software, because it was inexpensive for my small business, but the customer support that comes with it is impressive! They are always available to answer my questions, to teach me more about how to make use of the features, and to guide me through better ways to use the software.

Cons:

The graphic user interface is a bit utilitarian, but once you get used to it, it works!

Concord Response

2 years ago

Hey there, We appreciate your feedback and we'll work hard to improve the areas you mentioned. Thank you for choosing our business! Thank you, Concord Team

Randa
Office Manager in US
Insurance, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Concord software review

5.0 5 years ago

Comments: Before Concord all we had were paper contracts so tracking was difficult. With Concord everything is electronic and in one place. I can easily search for a document in the Concord software, which makes my life so much easier!

Pros:

The pros of this software that it is easy to use. If there is a function that I haven't used or have needed in awhile, there are great tutorials to assist.

Cons:

At first there were a few functions that would have been nice to have. Shortly after, Concord notified me that they had enhancements to demo to me. Most of the functions that we needed were now available.

Anjali
Legal Counsel in Canada
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great Software

4.0 5 years ago

Comments: We needed a user-friendly contract management platform that offered a simplified signing mechanism, storage, searchability and reporting. We've found that in Concord.

Pros:

The search function makes it easy to search for specific clauses when you remember a clause you worked on, but not the contract! The summary report and associated fields make it easy to share key data with other non-Concord users in the company.

Cons:

There are still a few features that would make it slightly for impactful, but we've always found work arounds as we wait for new features and the customer support team has always been great at walking me through any questions or work arounds.

Joseph
Manager- Contracts & Immigration in India
Information Technology & Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Best online Contact management system

5.0 2 years ago

Comments: if you have concord Documents can be saved safely, with the help of drafts you can get contracts signed easily and reminders helps you to review contracts.

Pros:

easy to acess and get the countersigned documents `

Cons:

Customer support should be easy to connect, for customer care appointment not needed

Concord Response

2 years ago

Hey Joseph, We appreciate your feedback and we'll work hard to improve the areas you mentioned. Thank you for choosing our business! Thank you, Concord Team

Laird
Document Manager in US
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Scalable Contract and Document Management

5.0 2 years ago

Comments: Very good. They are interested in scaling and furthering product with customer participation.

Pros:

Ability to use as document and contract repository for all organizational records.

Cons:

Customized reporting options in development with attentive technical support to ameliorate.

Concord Response

2 years ago

Hey Laird, We appreciate your feedback and we'll work hard to improve the areas you mentioned. Thank you for choosing our business! Thank you, Concord Team

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Very helpful for a large organization with a complex review & approval workflow

4.0 5 years ago

Pros:

1) I work for a large enterprise where any contract needs to be approved and reviewed by a number of departments and people. It's great that we have custom approval workflows and always know whose review we're expecting at each particular stage. 2) Easy to find and easy to use templates. 3) Extra documents (PDFs, etc.) can be attached to a contract, which means that the document content doesn't get clunky.

Cons:

The format editing could work a bit better; I'd prefer it would replicate the formatting user experience of MS Word.

Verified Reviewer
Verified LinkedIn User
Food & Beverages, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Concord is recommended without reservation!

5.0 3 years ago

Comments: As a one-person legal department for a multi-state, multi-location company, it's essential that I have a centralized contracts repository that's easy to use and customize as the company grows.

Pros:

Easy searchability. Use of tags to link docs. Customizable reports.

Cons:

Pretty much any limitations from the early versions have been addressed and remedied over time.

Gillian
CCO in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

At last a user friendly document repository

5.0 5 years ago

Comments: We needed a document repository and workflow that wasn't limited to contracts and that allowed workflows to be visible. Concord worked with us and adapted workflow and templates to meet our needs.

Pros:

Responsive service support, ease of use, flexibility to meet our business needs, ability to integrate with our data warehouse. The Concord team listens to our requests and its doesn't take an age to find a solution if its not readily built in. The are agile!

Cons:

Reporting capability and tagging format.

Samerra
admin in US
Mental Health Care, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Concord

5.0 2 years ago

Pros:

I like that concord is easy to use and manage. Digital signatures are easy to obtain.

Cons:

There are no cons that I have come across so far.

Concord Response

2 years ago

Hey Samerra, We're thrilled to hear you enjoyed your experience. Thank you for sharing your opinion. Thank you, Concord Team

Aoleon
paralegal in Ghana
Nonprofit Organisation Management, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

WBCSD review of Concord

5.0 2 years ago

Comments: very well so far, have to come up with many problems

Pros:

Very well and extensive training received from the people at concord who were always available for questions and support.

Cons:

Certain technicalities can not be amended without restarting the process such as adding an extra signee to sign the contract.

Concord Response

2 years ago

Hey Aoleon, Thank you for the honest feedback! We're constantly striving to improve our customers' experience, so we'll definitely take your suggestions into consideration. Thank you, Concord Team