--- description: Learn more about Gnatta price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gnatta Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Gnatta](/software/144153/gnatta) # Gnatta Canonical: https://www.capterra.co.nz/software/144153/gnatta > AI-powered customer service platform with omnichannel support, workflow automation, and fully controllable AI Agents. > > Verdict: Rated **4.7/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Gnatta? Ideal for B2C teams handling high-volume support—retail, logistics, utilities, and more—looking to scale with AI and automation. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 3 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Gnatta - **Location**: Bury, UK - **Founded**: 2014 ## Commercial Context - **Starting Price**: £49.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Gnatta is an ultra customisable contact centre solution, layered bottom-to-top with automation – say goodbye to repetitive tasks, maximise your operational efficiency and get more out of every hour. Gnatta AI Agents (available with or without Gnatta Licenses) provide autonomous customer service that works 24/7. Scale your support without scaling your team. Simple per-interaction pricing. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Polish, Spanish, Swedish - **Available Countries**: United Kingdom ## Features - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Automated Routing - Autoresponders - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Transfer - Chat/Messaging - Chatbot - Communication Management - Customer Database - Customer Engagement - Customer Experience Management - Customer History - Customisable Branding - Dashboard - Email Management - Engagement Tracking - Feedback Management - Inbox Management - Interaction Tracking - Knowledge Base Management - Live Chat - Macros/Templated Responses - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Offline Form - Personalisation - Queue Management - Reporting & Statistics - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Trend Analysis - Workflow Management - Workforce Management ... and 2 more features ## Integrations (15 total) - BigCommerce - Dynamics 365 - Facebook Business Suite - HubSpot CRM - Instagram - Magento BI - Microsoft Teams - Recurly - Salesforce Sales Cloud - Shopify - Slack - Trustpilot - WhatsApp - WooCommerce - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software) - [Customer Satisfaction Software](https://www.capterra.co.nz/directory/30541/customer-satisfaction/software) - [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software) - [Customer Engagement Software](https://www.capterra.co.nz/directory/30906/customer-engagement/software) - [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Zoho Desk](https://www.capterra.co.nz/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 3. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [NiCE CXone](https://www.capterra.co.nz/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [Genesys Cloud CX](https://www.capterra.co.nz/software/21409/genesys-cloud) — 4.3/5 (262 reviews) ## Reviews ### "Data Rich- Superb Support" — 4.0/5 > **Fiona** | *15 October 2020* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: The ease for agents to give data about what the customer is saying - Very customer rich, the support is outstanding and is easy for agents to use (which who is predominantly using the tool). The ability to customize the tool is amazing. I've now used it with 2 different businesses and got exactly what i needed from both. > > **Cons**: It still has a lot of room to improve on their analytics dashboard (which I hear is in the process of building) and reporting on individual agent level (when including phone lines) > > Would recommend over and over again, they are a growing business and although there can be teething issues, they are always keen to resolve and improve. ----- ### "Great software to combine social and non social customer service" — 5.0/5 > **Martin** | *9 July 2015* > > We use this for Facebook, Twitter, SMS and email although I know they do more channels. We were able to set this up ourselves and we saw a huge improvement in response times and our customers gave us some great feedback. Their support guys are great and I understand they are adding multiple language support soon? Give them a try - very good indeed. ----- ### "Everything I need" — 5.0/5 > **Tom** | *8 July 2015* > > Something that sets Gnatta apart for me is that their support and onboarding team are superb - I've not yet had a query they couldn't help me with quickly and attentively. Aside from that, the software is intuitive and does everything I could ask for (I work in customer experience and social media). ## Links - [View on Capterra](https://www.capterra.co.nz/software/144153/gnatta) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data