Tidio Reviews

A Catalyst for AI-driven Customer Service and Support.

Comments: It is possible to convert our web visitors/leads into more loyal customers with Tidio.I'm impressed with the way Tidio integrates well with multiple tools that I'm already using in our organization.

Pros:

It is simple to communicate and engage with our web visitors and customers through live chat.It offers 24/7 customer support.It is possible to respond to our customers inquiries with Tidio AI Chatbot.It is possible to solve our customers problems faster with Tidio.

Cons:

Tidio provides excellent customer support and services hence I have nothing to complain about.

So far so good

Comments: Used to solve:- Last step customer conversion- Abandoned cart marketing/ lead generation (via emails)

Pros:

I've been using it for 3 days, I really like the ease to use and to install, it allows me to be on the go and still reply to customers. Also the chatbot workflow is very extensive and customizable.

Cons:

That said ther is a MASSIVE miss for me on the chat: I would like to send voice notes directly, I've been selling on social media for over 2 years and there is nothing the customers like more than to receive a tailor made audio message for them, also for me it's so useful and fast (more so when I'm on the go.

Alternatives Considered: WhatsApp and Chatbot

Reasons for Switching to Tidio: Chatbot was trash, and whatsapp is VERY comfortable for me, but it adds an extra screen switching (to start the chat you have to redirect to whatsapp), also it exposes the customer to giving their phone number (which they maybe wouldn't want to do) lastly it would leave no option for PC users, because they don't have whatsapp.

Live chat handy low cost tool for sme’s

Comments: 8 out of 10 considering it’s price point

Pros:

The free model, the option to set up automated flows

Cons:

Complex set up on Logier flow sequencing

My remarkable experience with Tidio.An ideal and formidable Customer Service and Help Desk Tool.

Comments: Tidio streamlines and automates customer service operations in real-time.

Pros:

With Tidio, I can easily connect, communicate and engage with our customers using live chat widget.It is fast to respond to our customers questions with Tidio thus increasing customer satisfaction.Tidio provides great customer support 24/7.

Cons:

I haven't experienced any drawbacks with Tidio since it suits best my needs.

A Comprehensive Help Desk,Customer Service and Chatbot Tool.

Comments: Tidio increases out customers satisfaction.Again, Tidio automates and streamlines customer services operations.

Pros:

Tidio offers excellent customer support with live chat.It is AI Chatbot feature to respond quickly to our customers queries.It is simple to communicate and engage with our customers via live chats.Tidio also offers help desk services.

Cons:

I haven't encountered any drawback with Tidio because it meets our customer services needs.

The Tideo Chat Experience

Comments: It was good because I synced it to my computer, phone and tablet. I set it to notify me with a ding, so that in most circumstances I would know if someone needed assistance. It isn't an AI chat experience that answers general questions, so emails are used to communicate for all basic information as well as more detailed info.

Pros:

It helped me to communicate with my customers when I wasn't able to be online.

Cons:

It is a little difficult to use at first. The learning curve was lengthy for me. Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security must be good and kept up to date. I later found a good free system that solved my problems.

Ally to drive sales with live chat

Comments: Tidio has helped us improve customer communication and boost sales significantly. Personalized live chat and automated FAQs allow us to focus on high-value interactions.

Pros:

Tidio stands out by offering personalized live chat to connect with customers more effectively. It automates FAQs, integrates seamlessly, tracks interactions, and provides detailed analytics for optimized sales.

Cons:

I have no negative aspects to point out about this tool.

Tidio is smart in customer support

Comments: Helps me respond to customers who contact us with questions

Pros:

Easy to install on any website even when you do not have technical knowledge by using the html code snippets

Cons:

Pricing to remove branding is still too expensive

Easy and faster in resolving issues

Comments: I use the tool to offer chat on my personal smaller website

Pros:

The interface and Lyro AI solves questions faster and accurately

Cons:

Pricing of the solution as the tool is too expensive to use

Cheap live chat software

Comments: I use Tidio on a small scale to respond to customer's questions through live chat

Pros:

AI and chatbots are so easier to use to offer auto-responses to customers using intent data and the quick phrases make responding to questions more easier

Cons:

Sometimes the notification would failt to pop up making me miss chats in real time

Tidio for eCommerce

Comments: So far so good. Don't have any complaints.

Pros:

A very simple signup and login process.Fast facilities, ease of use.No code required, very deliverable.

Cons:

There's quite a few tools to get through at the moment so haven't had the chance to fully analyse the downsides. Subscriptions are always a pain, but that comes with the software territory.l

Quick and reliable

Pros:

Enables us give quick assistant to our clients in that even chart bot can to programmed

Cons:

It becomes expensive in the long run since it needs experts

Live chat which matters

Comments: We use the Tidio as in house communication tools with clients across our websites

Pros:

Tidio is cheap with even a free version to up to three agents. I like the live canning, they help me in formatting quick responses

Cons:

The mobile application does not sync well with the desktop application for notifications

One of the best "bang for your buck" chatbot options

Pros:

Having full control of how your chatbot interacts with customers is huge. The application is very simple to use, even for a non-technical person. The integration with adding it to your website is very straightforward and quick (coding ability required). This has been an excellent tool in our arsenal to increase sales.

Cons:

At this time, we have tried to implement the automated response feature at least once, which was when it was first offered. It didn't work the way I expected it to or maybe the data we had did not produce any results that would benefit us. I have not gone back to try it again but perhaps it should be revisited. The website and mobile application (phone: Samsung S21 ultra) are extremely slow to load up at times. I almost can't use the mobile application, which is irritating.

easy to open up a chat with someone

Pros:

Software is easy to open a chat with client in the application, it is easy to install on the website

Cons:

the tool is easy for me and have no issue with this for now

Nice software

Pros:

Online chat is great. I can see visitors.

Cons:

member seat charge is a little expensive

CHS Student News Tidio Review

Comments: Its a very good product.

Pros:

The Live chat, and the chatbots are very helpful at keeping our support streamline.

Cons:

The fact the most of the features I would actually use are blocked behind a pay wall.

Very expensive

Comments: Good, but it would be very good if the conversations reached were increased.

Pros:

It is user friendly, easy to use and intuitive for users.

Cons:

It is too expensive for the services it offers, for example 40 000 chatbots and only 50 conversations, it does not make sense. 40 000 chatbots is fine, but with that amount you can reach at least 1000 conversations to attract new customers or give help.

Great chatbot and live chat for the customer seervice and sales.

Comments: We have been using Tidio since 3 years ago and is one of our main tools to give customer support and get new clients.

Pros:

Very easy to learn and very competitive price

Cons:

They should allow the agents to delete messages in cause some error while they were whirting or uploading the worg file.

Elsalon

Pros:

enabling me to know what's the other party writing

Cons:

the new design is really bad, the old one was easier

Works Perfect for us

Comments: I give a 10, even with the opportunities to improve the tool, since is easy to use, very good technical support and solve our need at the moment. I will purchase the license after I see the performance with customers. Since I install it 2 days ago, is to early to evaluate the performance and the use by the customers.

Pros:

The drag & drop interface. No programming knowledge needed

Cons:

That is not able to change the order of the pre-configured answers in the list that the chatbot display on the conversation

Potential customers be aware of Tidio's no-refund policy before you purchase the product

Comments: Hey there,I just wanted to share my recent experience with Tidio's refund policy that I wish I had known before purchasing their product. Unfortunately, they do not offer refunds, even if you are not satisfied with their services.I recently requested a refund after realizing that Tidio wasn't the right fit for my needs, but I was informed that they have a strict no-refund policy. This was frustrating for me, and I don't want others to find themselves in the same situation.I understand that companies have policies in place, but I believe that customer satisfaction should be a top priority. If a product doesn't work out for a customer, they should have the option to receive a refund. It's just like when you buy something from a store, and it's not what you expected; you can return it and get a refund.So, if you're considering using Tidio, I recommend being aware of their refund policy before making a purchase. It's important to make an informed decision and choose a company that prioritizes customer satisfaction.Hope this helps!

Pros:

The widget and chat console have a sleek and straightforward design.

Cons:

If you exceed the included 100 interactions, you'll need to pay an additional fee for the chat widget (bot) to continue automatically engaging with customers. Otherwise, your chat will simply serve as a decorative element on your website.

Good System with much potential

Comments: Tidio is a great system, that allows good function in the free version. the paid-version are a little bit expensiv (i am only in the process of setting up a company and money is ... :) )

Pros:

I like all contact forms in one place. Facebook, Instagram, Mail, Chat and the history of recurring visitors

Cons:

In the ticketsystem i need the ticketnumber in the auto-mail subject and mybe in the message-text too. a user defiend subject where also fine, and placeholder for example ticketnumber, date-time, name.

Great tool

Pros:

Love that I can provide another way for our audience to contact us with questions.

Cons:

I find it quite difficult to map out and set up to get the conversations I want out of it.

Tidio Is the amazing live chat system I ever seen..

Comments: I have got an extremely good experience with Tidio.. first I like their chat style.. just wow.

Pros:

I like this software much more because this software full fill my all requirement..

Cons:

their all service is good. I did not find any low facality