18 years helping New Zealand businesses
choose better software
About Reward Gateway
Reward Gateway is a total employee experience platform, helping companies support employee wellbeing and drive success.
The fact that it interfaces so well with ADP is a huge plus and I do like the employee home page. Other than that not much to write home about (including how insanely confusing the admin side is).
Some products are not as smooth to use - SmartBlogs; we have' Manager' and 'All' smart blogs, sometimes one message needs to go to both but there is no way just to tick a box on the platform.
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Filter reviews (328)

Very Simple!
Pros:
So easy to work with the product, many quick features, and the employees can be recognised with real time social interactions such as anniversary or hard work. Big companies use this as well.
Cons:
Cancelling a transaction could be a headache.
Alternatives Considered:
Great product and company
Comments: Having the software has helped us with staff retention and communication. A really good overall experience with a pro-active company.
Pros:
An innovative company that are continually improving the product. Reward Gateway deliver a bespoke product whilst working closely with their clients to ensure they deliver maximum engagement from the platform. Great features for employees and employers with good reporting tools
Cons:
Reports are sent by the account manager, it would be helpful to have the analytics at our fingertips. I believe this is something currently being worked on.
Impossible to get a refund
Comments: I made a transaction via Reward Gateway, which I had to cancel.They are unwilling to liaise with the retailer and simply said that cannot provide me with the refund (more than £400) and suggested to give this voucher to a family or friends if I am not going to use it with one year.They will be taking money from my salary for a year.They blame the retailer and the retailer blames them...
Pros:
Poor customer support, lack of respect and hugely unhelpful
Cons:
I made a transaction via Reward Gateway, which I had to cancel.They are unwilling to liaise with the retailer and simply said that cannot provide me with the refund (more than £400) and suggested to give this voucher to a family or friends if I am not going to use it with one year.They will be taking money from my salary for a year.They blame the retailer and the retailer blames them...
Rewards for recognition
Pros:
Using Reward Gateway allows for an incentive for employees to do their work with more love and with more motivation through rewards that can benefit them. It was shown that by having rewards, work stress was reduced and the pleasure of doing tasks improved. With Reward Gateway we can keep track of each employee for their reward
Cons:
There is nothing I can dislike, they have been the best allies in the incentive of rewards
Alternatives Considered:
Amazing product for engagement
Comments: I am super happy with Reward Gateway, can't say enough great things about the service, the platform, and the product. It's an amazing product.
Pros:
Ease of use Customer Service Quick response time Effectiveness of recognition and rewards Shopping site is a bonus
Cons:
There is NOTHING I dislike about this product,super happy with it.

Customer service
Comments: App's and cards are fine, customer service is poor
Pros:
The software is fine, the problem comes when one has an issue. We have as a company waited 3 days and we still don't have a resolution. That in itself is fine but the zero communication is not.
Cons:
Lack of communication around support. Our system has been down for 5 days and no communication at all.
Reward Gateway Response
3 years ago
Thank you for your message Guy and we apologize for the confusion about support hours in Australia. I am told the issue has been resolved, thank you for continuing to use Reward Gateway.

Excellent product
Comments: Has been a mainstay of our benefit offering for a number of years.
Pros:
Flexible, easy to use with a great app. Our colleagues engage with this software more than any other Benefit offering we have.
Cons:
Back end customer support needs a bit of modernising but that is in play.

Good to make employees feel motivated
Pros:
Ability for employees to recognize each other
Cons:
Maybe a chance to make it more visual? Make you put a picture once in a while
Reward Gateway Response
4 years ago
Thank you so much for your feedback, we're glad you're enjoying Fond! I have passed your suggestions along to the appropriate team. If you have any questions or additional insights to share, you are welcome to reach out to me directly at [email protected].

Good tool to view and select benefits
Comments: My experience thus far with Fond has been great. I use the software about once a month to select the perks my company offers that I would like to take advantage of.
Pros:
I have used this software since I joined the company (ENGIE Services US/OpTerra Energy Services) in order to discover, view, and select my company perks. It is a fairly straightforward website with complete descriptions and instructions to each perk.
Cons:
I like how they organize perks among different categories. However, I would like to see some filter capabilities when searching.
Reward Gateway Response
5 years ago
Thanks so much for your feedback, we're glad you're enjoying Fond! We are currently working on improved categorization and would welcome any additional insight you have on the subject. Please reach out to me at [email protected] if you have any further suggestions to share.

User experience
Pros:
Very easy to use, simple processes, good customer service
Cons:
There wasn't anything in particular, everything about it was straighforward
Reward gateway - Wide selection, Great website functionality.
Pros:
Functionality of the website is fantastic - allows for very easy access to company resources if set up to do so by administrators.Wide variety of offers, many of which are great value and very easy to apply. Though I have yet to use it personally, many colleagues have brought up how good the app is.
Cons:
Many offers are quite niche, though I'm unsure of how much this would vary between companies - i.e. if different companies have different offers set up.Some care needs to be taken for some that you follow the correct link for some offers and it is not always immediately obvious. Not a major con, but it is almost always worth visiting the retailer via this site to ensure coupons apply correctly.
Beautiful But Not User Friendly
Comments: I appreciate that we can acknowledge individuals at a company wide platform. I think we would benefit from greater support for ongoing implementation projects, flyers and advertisements created by RG to promote sales in the discounts and shopping arenas and general maintenance processes to streamline the system.
Pros:
I have loved the ease of sending eCards for recognition for staff. I also like the options of adding important updates on extras our company is doing to a platform that can keep it all in a reference location without scrolling through emails.
Cons:
As the acting administrator, some difficulties we've had include accurately and easily maintaining the employee database, having to create guides on using the software for our staff, getting questions answered timely and with complete information, having follow through from those who stated they would follow up. Turnover with our client success manager impacted holiday use. Implementation has been a struggle and support has not been readily accessible from one person so questions have to be reviewed from the beginning. Often several "success articles" were shared about a question with varying degrees of relatability to the question being asked. It continues to be trial and error.
Easy to navagate round and find work news and information. Savings are fab!
Comments: Saving money, easy to access information
Pros:
Savings! Especially like the instant loadable cards and vouchers. Like that the search searches for pages and savings. Works with mobile version very well; pages are easy to create and view/find;
Cons:
Having to log in to site load money on cards (am aware can top by text). Should be easier I.e via an app. An app for the site would be useful. More features would be useful i.e create & amend the tabs/menus along the top; amend colours; more functionality-site is very 'boxy', have a page for forms, policies etc - the downloads area to the right of pages isn't user friendly for this type of page needed; the setting up of blogs is confusion-can't work it out; an email to me as admin when new offers/retailers & features become available; forms would be useful that the user can submit; a function where say, I can upload a new policy for new staff, and there is a function where the user can sign and date to say they have read and understood it, then recorded within the back system (save printing forms for 600 staff!); a catagloe of professional photos to use. Just a few suggestions!
Reward Gateway Response
8 years ago
Hi Tony, Thanks for your detailed review of SmartHub®. Really pleased to hear that you're making the most of the fantastic range of discounts on the site. Our Retail Team work really hard to continuously improve the offering and recent highlights include the broader range of instant vouchers that you mentioned. UX is something we're very passionate about at Reward Gateway so it's great to learn that your employees find the mobile version of the site easy to use. We've made a huge investment in mobile this year, so you can expect more updates in this space soon. We really appreciate all the feedback on how we can make the product even better. I'll be sharing this with our Product & Dev Teams today, you've included some great suggestions especially around customisation. We know this is really important for our customers. Keep your eyes peeled for more info on our app coming soon. It's going to be a game changer! Best wishes, Charlie
Employee Engagement Has Never Been So Engaging!
Comments: We have 1200 employees working 24/7/365: it's impossible to be on-hand to see all the great things our employees do to create great experiences for our residents. The BI Platform allows us to capture and share these stories, for all of our employees to see, hear, and feel our Mission In Action! All 1200 of our teammates can now actively hear stories from parts of our business corners that they might not typically know or hear about - and that helps keep us all better connected, and helps crystalize what each of one of our teammates does to contribute to the whole we deliver. And perhaps most-importantly, we can now create a storyline for our culture, and illuminate and clarify those norms that we want to be celebrated within our culture: in so doing, we create intimate vignettes of learning moments for all of us, specific images of how we want all of us to "do things around here!" And that all of it is delivered on a customized and very hip social media platform makes it a fun and contemporary space for our employees to navigate to. And when questions do arise regarding site logistics, the BI Team is superfastandfriendly with their support! Take a drive: you won't turn back!
Pros:
Please read my endorsement!
Cons:
Truly: there are no cons - and any issues (not sure I'd even call them that, honestly) that we do see, the BI Team immediately first: learns what thing we want to try to do; and then tries to find the best solution to help us do that thing.
Reward Gateway Response
8 years ago
Vinson -- your comments are so rewarding and inspiring for our team! Thank you so much for sharing!
SmartHub is extremely useful and it's simple to use, especially SmartSpending & SmartInsights .
Pros:
I love that employees have the choice of how they save money...... instantly through the app with Instant Vouchers or with generous cashback. It's so easy to use. SmartInsights provide instant access to how employees spend through the portal and provide every statistic that we could possibly need to gauge employee engagement.
Cons:
I don't dislike anything about the software. Reward Gateway are always thinking of innovative and helpful products to enhance employee engagement.
Reward Gateway Response
7 years ago
Hi Paul, So pleased to hear that you love the combo of unbeatable employee discounts paired with insightful management information and analytics. We agree that it¿s a great way to get real time ROI on your programme, as well as to see how its impacting overall employee engagement at MTR Crossrail. We know how important it is to give employees choice, not only where they save, but also how they save - everyone¿s different at the end of the day. It sounds like you¿re making the most of both the instant vouchers and Cashback offering. Don¿t forget, you can also use the SmartSpending¿ App as an even easier way to save whilst on-the-go. Also, our Retail Partnerships Team are brewing up even more innovations to our employee discount product so keep an eye out for some exciting updates around instant vouchers. Thanks so much for taking the time to leave us a review. We're delighted with the 10/10 and will work really hard to keep you feeling that way! Best wishes, Charlie
CHEERS Review
Comments: response after implementation is delayed from customer support and our contact, don't feel our concerns are acted on for improvements to have better user experiences.
Pros:
the design was very customizable and the implementation team was helpful.
Cons:
the app which is how most of our employees access the site, as they are on the road not in an office, does not have the same capabilities as the site on the desktop does. this deters most of our users from utilizing this tool and requires more work for the admin team. i was not aware of the differences before go-live. our team would like to post our own photos to celebrate success in the field. the savings app is completely separate then the company app and that confuses people as well as the savings method is not user friendly.
Reward Gateway Response
2 years ago
Hello Madeline, We are sorry to hear that we are not meeting your expectations. That's definitely not what we want for our customers. We would love to help turn this around for you. I would love to set up some time to discuss this so that we can address your pain points directly. Please contact me at [email protected]. Thank you, Sharon Fagan Director of Client Success, Reward Gateway
Excellent quality, customer support is exceptional and its so easy to use!
Comments: Increase in colleague engagement and more control of our benefits platform.
Pros:
The site is engaging, easy to use and of good quality. The software is easy to navigate and personalize when needed.
Cons:
The reporting is a bit hit and miss, the data is there the reports just don't run sometimes! The customer support team however is reactive and resolve asap.
Reward Gateway Response
8 years ago
Hi Leanne, Thanks so much for taking the time to leave us a review on Capterra. We invest a lot in our client and employee facing customer service teams and I¿m really pleased to hear that your experience with both has been great - we¿re always aiming for world class! Sorry to hear that the reporting doesn¿t always play ball. We have a team dedicated to creating accurate, timely and beautiful reports in RewardManager¿ but occasionally things don¿t turn out the way we¿d like them to. I¿ll be sure to share your feedback with the wider team here and we¿ll let you know as soon as any new releases come out on the reporting end. In the meantime, if you do experience any temporary glitches then please do continue to reach out to the Client Support team who will be delighted to help. We¿re really pleased to have you as a client and look forward to partnering with you on future initiatives to increase engagement even further. Best wishes, Charlie
Great platform to save money
Comments: Discount on many high street retailers and entertainment outlets. Cashback from online retailers.
Pros:
The product is constantly being developed and new features introduced. The Smart Spending app is a great place to store all your unused vouchers. Company are very responsive on their online chat function. Normally get a response within 2 minutes, even at the weekend.
Cons:
Nothing really. Many of the niggles we had with the system when we first signed up have been addressed. The main one was having to plan your spending, which is not always possible. Now with instant vouchers you can buy what you need in the shop and have them instantly available on your smart phone
Reward Gateway Response
7 years ago
Hey Malcolm, Thanks so much for taking the time to leave a review of your employee engagement platform, SmartHub®. Really pleased to hear that you¿re using the platform to make regular savings. The SmartSpending app and the ever growing range of instant vouchers definitely makes those spur of the moment purchases easier to do. I'm definitely a 'I need it now!' shopper, so I love both of these things, too. Our Helpdesk will be really pleased to hear that you love the Live Chat function. They¿re online 24/7/365, so you¿ll always be able to get hold of someone come day or night. Thanks again for sharing your feedback with us today and at the beginning of your journey with RG. Our Product Team and your Client Success Manager read every review and your comments really help us to improve the product and deliver new innovations. Have a great Friday! :o) Best wishes, Charlie
2022 Review
Pros:
I was not part of the integration. I administer the programs in the system that was already in place. Nothing stand out to me as something that is innovative or easy to understand without first having some training.
Cons:
I don't like the date format. I would prefer MM/DD/YYYY date format.
Quality interface backed by intuitive functionality
Pros:
I appreciate the ease of use for our employees and for myself as an administrator. The service provided by Reward Gateway is also excellent, helping us to extract the most value possible from our investment.
Cons:
Whilst the functionality works exactly as advertised, its been difficult to gain traction with our workforce in relation to the cashback feature (a totally on-line shopping experience).
Reward Gateway Response
8 years ago
Hi Tom Thanks a lot for leaving us some great feedback on Capterra. It¿s great to hear such positive feedback on the interface and functionality. We understand how important user experience is to your people if they want to regularly engage with the platform, so this is a top priority with our team of developers. I¿m really pleased to hear that our service is hitting the mark also, I¿ll certainly pass that back to the team and give them a well done! As for gaining traction with Cashback, we have something coming soon which should help here! We¿ll be launching the employee app SmartSpending¿ this July, giving easier access to online Cashback purchases. This should really help and we can¿t wait to share more information on this soon. Thanks again for taking time out to leave us a review, we really appreciate it. Best wishes, Megan
We've been very pleased with the SmartHub, it is easy to use and tailored to our needs.
Pros:
The hub is easy to use, visually engaging and can be tailored to our organisation and updated as and when needed. The site is easy to navigate and the search function is simple to use.
Cons:
I can't think of anything I wouldn't like, the software works well and meets our organisational requirements.
Reward Gateway Response
8 years ago
Hi Riikka, Thanks so much for taking the time to leave us a review on Capterra. Really pleased to hear that SmartHub® is helping you to achieve your objectives and that you're enjoying the user experience. It sounds like you're making the most of the segmentation and self-service functionality on offer. If there's anything we can do to make the experience even better for you, then please don't hesitate to let us know. Great having you as part of the community! Best wishes, Charlie
Review
Comments: It is okay.
Pros:
Create a single sign on process and for the most part is easy to navigate
Cons:
Hard to get staff and manager buy in to use the program more frequently.
Surprised to be fond of Fond
Comments: Overall a terrific tool for team building and reward for hard work or unique circumstances.
Pros:
Ease of use and in current economic times the feeling of giving and getting 'bonuses' to and from coworkers for hard work.
Cons:
Too many emails and notifications. But sending all Fond notices to an email folder and then checking that folder periodically made it very manageable. Not a deal breaker!
A huge fan of Rewards Gateway
Comments: Very pleased with the product and results!
Pros:
Ease of use from Admin and user perspective.
Cons:
Not all of our management sees the benefits. They only see the pricetag.
Reward Gateway Response
2 years ago
Hello William, Thanks for taking the time to write this review; it means a lot to us. We are happy to work with you to help illustrate value to your leaders! Feel free to reach out to me directly to discuss! Cheers! Sharon Fagan Director of Client Success, Reward Gateway
A great employee engagement tool
Comments: A great tool to have all your employee benefits and communications in a single location. Easy to guide people to use it, information is easy to locate and update.
Pros:
Easy to use, features are easy to view, no complex menus to work through. Reward Gateway tailored the hub to our requirements, including a theme, company colours, images and wording.
Cons:
Did not have any features I did not like as the site can be customised.