FireDrum Email Marketing Reviews

"Good system for email marketing and management"

Comments: communication is key with so many options for subscribers and FireDrum provides the tools needed to engage my audience on a regular basis while managing my list to its maximum efficiency and ROI.

Pros: Easy to get started and fairly easy to use. Really good for a beginner and/or a scaling company whose revenue is growing month over month.

Cons: Nothing outstanding about Fire Drum. Pricey compared to some competitors for 10,000 contacts.

"Best email marketing solution i've used."

Comments: Non-Profit Discount, Volume Discount, Drip Automation, Mobile Friendly Editor are all great!

Pros: We've used other email marketing tools for various reasons over the years, but still always come back to FireDrum's email marketing tools and advice about best practices. We, finally took the plunge a year ago and moved all our subscribers over. The email editor and template manager is so easy to use. The contact management is also advanced but easy to use.

Cons: Limited automation options nad no transactional options. Although they said these will be avaiable soon.

"Best Email Marketing Company"

Comments: Using FireDrum has been a major marketing piece for all of our clients. Not only do they have the best prices but the editor itself is super easy to use and the resend to unopens (OpenBoost) is really awesome. I highly recommend FireDrum for anyone currently using email marketing.

Pros: The OpenBoost technology is awesome and the new drag and drop editor is really great.

Cons: No complaints :)

"Glad I made the Switch!"

Comments: I recently switched from a large, nationally known email marketing provider. I initially made the decision based on the savings, but since making the switch, I could not be more satisfied with their all around products and services! From excellent customer service and attentive support staff to the impressive features and advanced reporting options--I can't say enough good things about FireDrum! I'm just getting my feet wet, but I can't wait to really dig in and get the most out of their services. Keep up the great work!

Pros: The features and functionality are second to none, and at half the price of competitors, it's a no-brainer!

Cons: It's not necessarily a con, but the interface for creating emails. I'm just not familiar with all the options and features yet (since I just switched to FireDrum), so for now, creating emails is a bit more time consuming. But I'm sure as I work with the software more, I'll get more comfortable with it. Honestly, the flexibility of the software is a plus . . . just maybe not when you're a "newbie"!

"FireDrum Email Marketing is so much better than anything I've ever used!"

Comments: I love the software. It's easy to use. I love the fact that when I import several excel sheets with names and email addresses, the software knows which are duplicates, and will not use the duplicated email addresses. The reports are excellent and very detailed. It's easy to edit member names. I find that this software is so much more flexible than Constant Contact and the other ones I've used in the past. Though, since I'm more advance in HTML code, I wish there was a better way to edit HTML code and more user friendly like DreamWeaver. Also, would have been nice to have better email templates to choose from. Sometimes I'm in a hurry and a template is perfect! Overall, excellent customer service, support and excellent software! Thanks so much.

Pros: 1) The software recognizes duplicate names.
2) Detailed reports

Cons: 1) HTML editing needs work. Would be great if it was similar to Dreamweaver.
2) More variety of email templates. Some of the templates are not very attractive.

"Fantastic customer service"

Comments: There are a lot of email providers you could choose, but how many of them provide stellar support with a live person? Not many. Good product, but the great people are what makes FireDrum my choice.

Pros: The excellent customer service!

Cons: It's not very intuitive for people who are not tech savvy.

"A good product but needs some solutions to problems"

Comments: I like Firedrum over other similar systems I have used. It's been easy to learn and to use. But the one thing that continues to be a problem is delivery of the message. Way too many of our members do not get the emails at all and many others only get it in their junk box despite white listing and putting the email address in their contact list. I even get it in my junk box from time to time. We have worked with tech support and done everything we were were told to do but this continues to be a problem.

"Nothing but rave reviews"

Comments: High quality, easy to use and super helpful customer service representatives when we ran into a question about installation. I would recommend this product to anyone!

Pros: Easy to use, great customer service

"Easy was to keep in contact with my patients"

Comments: Welcome to the practice email, clinic updates and health and fitness newletters are easy to send with Firedrum's fully automated email system.

Pros: Automated system and cost

Cons: A little hard to get through the software

"A great idea that needs work"

Comments: Creating a newsletter on Firedrum is almost perfect. Ease of drag and drop and auto sizing is terrific. The trouble is the capacity to customize. What you can do beyond very basic formats is quite limited. Line height doesn't go small enough (way too much space between lines) and odd numbered highlights can't be created in a uniform size. There's also a pesky issue with the pop-up editing tools - the box gets in the way of what's underneath it. The worst part however is the customer service, as the above issues could all be sorted out with software revision. Reached out to representative three times to discuss solutions, and he stopped responding. We could work with the other problems, but that one is a bit of a deal breaker. Definitely a management and training issue. Hope they pull it together - the site shows promise.

Pros: Great drag and drop designing. The interface with images is fast and easy.

Cons: Limited customizing. Line height doesn't reduce enough. Can't highlight an more than four related items in the newsletter software (and keep them all the same size). Editing pop-up box gets stuck and blocks items underneath it. Customer service starts out very responsive and then disappears completely.

"Incredible tool"

Comments: We are a small office in an industry/field were advertising is limited. We started using Firedrum to send out annual electronic holiday greetings to our clients/vendors. The success of our campaign was overwhelmingly positive that we found other reasons to run campaigns throughout the year. Firedrum is a user-friendly and highly recommendable marketing tool!!!!

"Firedrum Review"

Comments: I have been using services to send marketing emails for over 15 years and enjoy working with Firedrum. It's easy to use, has all the basic functions you need plus a few extras, and the customer service is excellent. Any issues get resolved quickly and professionally. For the cost, I believe Firedum to be one of the better email systems out there.

"Firedrum Review"

Comments: We use Firedrum for monthly newsletters and are happy with the end product and ease of use. Customer support is always helpful and fast.

"Fire drum is a great tool"

Comments: I used firedrum in a nonprofit environment to nurture our supporters and members and found the platform very easy to use compared to the bigger software. I think that the reporting is the thing the sets this software apart and the drag and drop functionality makes it accessible to anyone to build responsive emails.

Pros: Reporting
Drags and drop
Responsive emails that anyone can build

Cons: Nothing yet

"I am in the BMW market and I love Fire Drum because it is one central platform that I can use."

Comments: I am able to reach all of my clients from a central platform that looks professional and accomplishes the goal that I and my company set out with. Our clients love the look that Firedrum Marketing makes possible and they appreciate staying informed. Without fire drum I wouldn't be able to reach all of them...

Pros: I like the formatting they use to help you make your own personalized mailers and email campaigns. My clients have complimented me in the past with how it looks and it makes me feel good that I use such little effort to achieve such professional looking pages.

Cons: I do not like how it has the unsubscribe feature at the bottom of the screen though I realize why its there.

"Best email Marketing Company."

Comments: FireDrum is the best email marketing service because it's well rounded and suited for beginners and experts alike with easy-to-use tools and a plethora of option.

"FireDrum Email Marketing"

Comments: I have always had impecable experience with FireDrum and their products. When ever I have any issues, they are handled so quickly. I am super happy with them and would recommend them for your email marketing needs.

Pros: easy to use

Cons: I do not see any cons, not as of yet

"Firedrum review"

Comments: Hands-on use is not bad once learned. However, neither intuitive, nor well explained to a new user. Should've explained in very explicit detail.

"Wow how this helped our Beta Program"

Comments: We have looked at HubSpot great and Firedrum, both fit in different places to get the word out about your product or services. The templetes get us to the spot and focus us on different clients not just a blanket email campain.

Pros: We like the features it adds that were so expensive in the past. Like how many contacts per month you slide the bar and add more bits and come up with a cost, even the free account we use allowed us to get started up to the limimt then grow from that point.

Cons: still working with the features but over all the software does what it says send email campains from mobile

"Email Marketing - Use FireDrum"

Comments: Making marketing a more efficient process and the ability to “share” the tasks with other when important messages or marketing campaigns need to be sent at specific times.

Pros: Ease of use ... very logical way to set up emails, test them, and send. Dashboard is clear, easy to navigate

Cons: Not sure of using specialized lists... for example if you want to send to “newest” emails. or send a note to those who have not been active for awhile

"Creative Newsletter"

Comments: Mike Toll helped me develop a newsletter to send to my commercial customers. It's not just a boiler plate newsletter but rather a fun read. With Mike's system I can chart the hits that I get. Very helpful. Thank you Mike!!!!

"It's Just Me!"

Comments: I would like to be able to save colored wording... to use in the next letter. To be honest, I know I don't use all the features as I should but love how it launches on Facebook at the same time.

"Easy to start up and use"

Comments: I have use FireDrum a few times for different clients. It is easy to set up and use. There are a good variety of options and it is reasonably priced.

"Awesome and versatile"

Comments: Great item very versatile can be used for anything. Getting started is a brezze and very simple. I am not a computer geek at all and love the simplicity of everything

"FireDrum is an easy for email campaigns."

Comments: FireDrum was easy to setup and use. I recommend it. Lots of choices for campaigns. Useful communications, such as Daylight Saving Time reminders.