18 years helping New Zealand businesses
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About Motive
Live GPS Tracking, AI-powered Smart Dashcams, ELD Compliance, Dispatch, and Maintenance. See the #1-rated fleet management platform.
I like that this program is easy to use. Prior to our Company switching to a different program that integrated with our Company radios, and GPS, our drivers used KeepTruckin.
We had to stop trucking due to truck and medical reasons. I contacted Keep Truckin and they refused to suspend my account.
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Filter reviews (1,669)

terrific
Pros:
ease of use. the simplest and best ELD and GPS on the market
Cons:
cant think of anything negative truthfully
Motive Response
3 years ago
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you.
Alternatives Considered:
Motive to Move
Comments: Motive was easy to set up with our client specialists, and great support during the set up of the program for our company. Any questions or concerns they answer as best as they can, and if it is a new issue they work on resolving it ASAP.
Pros:
Great customer support 24/7. They also have a community board where other users can discuss issues or concerns that they ran into on Motive, and how they solved the issue. Motive is active on this as well, answering any concerns as well as they can.
Cons:
The only concern i would say about motive is that it is not a satellite telematics service. In long haul trucking we travel to a lot of areas where there is no cell service, and this leads to issues/concerns with tracking the unit.
Motive Response
9 months ago
Thank you for the fantastic review. We're so glad to hear that you had a great experience with our service. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. If you know anyone who could use our help, please give them a shoutout! Thanks again. 🤗
Good alternative to the big bulky ELD screens
Comments: I like the motive ELD app is convenient. You don’t have to get a big bulky screen installed in your work truck and the app is very user-friendly. However, the financial tactics could be better. Inform the customer about the lump sum fee instead of telling them great price.
Pros:
You can use your cell phone instead of the big clock screen that you had to get installed in your semi truck
Cons:
The one thing I don’t like about motive is their financial tactics. They’ll tell you a great price, but they failed to inform you that you have to pay a lump sum fee.
Motive Response
4 months ago
Hi Joel S, Thanks for the constructive feedback. This information helps us determine what improvements we need to make. Your feedback is extremely important to us and it's incredibly rewarding to know that our efforts are making a positive impact. Please feel free to reach out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you. Regards, Bobby Young
High quality, great features and reports, and easy to use.
Comments: Support from Motive has been great. They have good training and technical documentation. Everything works as it should with nice features and reports. No complaints whatsoever.
Pros:
We use the Motive Dashcam and Omnicams on our fleet of trucks. There are plenty of features to cover everything needed. What I like best is how easy it is to maintain everything on their website. Finding video clips is very intuitive and having that video documentation is invaluable when needed.
Cons:
I haven't really found any negatives so far.
Motive Response
4 months ago
Thank you so much for your kind words, Tim! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Regards, Gary Smith Motive Support
Alternatives Considered:
Motive is a great tool to manage your fleet!
Comments: Overall we are very impressed with Motive and will continue using it to boost our Preventative Maintenance program, lone worker program, and help us to remain compliant with regulations.
Pros:
We like that we can see details such as speeds, infractions, hazards, and maintenance items all in one place. Motive helps us to keep our drivers safe, while remaining compliant with regulatory bodies. Our preventative maintenance program has been greatly improved with the notifications of mechanical issues that may arise.
Cons:
The only con to Motive would be when the GPS signal drops. Unfortunately operating out of northern Canada, it can get patchy with reception and occasionally that does affect the performance of the GPS.
Motive Response
last year
Thank you for the fantastic review. We're so glad to hear that you had a great experience with our service. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. If you know anyone who could use our help, please give them a shoutout! Thanks again. 🤗
Alternatives Considered:
Good and bad
Comments: I have been their customer for almost 2 years. They call me many times and Thats how I got their ELD and Dashcam. Unfortunately trucking business is went to a bad situation and I had to close down my business. Even if I was a good customer and I explained what is going on they didn’t even refund anything. I pay yearly and now they are saying I am in contract with 3 years and I have to pay next year also again because they can’t help anything with. I am advising everyone before you sign up with this company. They are not user friendly as you think. They give lots of wonderful words to make you sign with them but once you signed up they act differently. Beware about this matter please
Pros:
Service and functionality is good. It never got stuck in between.
Cons:
About price and contract. Little bit pricey and once we signed with them they are not flexible or user friendly as we think.
Motive Response
last year
"Hi There, we are sorry to hear that you did not have a great experience. Can you please send us a note at [email protected] or on our 24/7 Support Helpline (855) 434-3564 so that we may connect and provide you with a timely resolution. Thank you.
Mavis My Way
Comments: It's been a good experience so far. The web runs smooth
Pros:
I like the fact I can put in the destination address and it gives me the ETA
Cons:
The look of the app and website is just dull, with not much color
Motive Response
5 months ago
Thank you for the wonderful review, Mr. David! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Customer service is no good
Comments: Customer service reps are hard to understand due to them not speaking clear English.
Pros:
I liked the app and how easy it was to access everything.
Cons:
I disliked the gas card. You have to pay it back every other day instead at the end of the week.
Motive Response
last year
Thank you for the fantastic review. We're so glad to hear that you had a great experience with our service. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. If you know anyone who could use our help, please give them a shoutout! Thanks again. 🤗
Owner Operator using the app.
Comments: Like I said it's very easy to use and the logbook never glitches and the camera always has quality and easy to get a video when you need one
Pros:
The app and the devices never give me any problems as long as been using it. I prepaid for two years and now I don't have to worry about any monthly payments.
Cons:
My old app use to let me change the status from driving or to pc. Motive makes u stop for like 2 seconds before you change toys status.
Motive Response
last year
Wow, thank you for the great review! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!
Safety Director
Comments: Decent. Gave me what we needed for right then but not long term.
Pros:
An electronic option for paper logs to help drivers feel in everything that they are supposed to.
Cons:
Customer Service and the fact that they are still working on a lot of features.
Motive Response
5 months ago
Hey Stephanie! We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at [email protected] or call us directly at our 24/7 Support Line (855) 434-3564. Thank you!
Motive and the value it brings
Pros:
How it accurately tracks your progress, hours of service, safety violations,and the truck routes to shippers and receivers.
Cons:
Its a great product. There's nothing to not love about Motive
Motive Response
8 months ago
Thank you for your glowing review! We're thrilled to hear that you value Motive's accuracy in tracking progress, hours of service, safety violations, and truck routes to shippers and receivers. It's wonderful to know that you find our product meets your needs so well. If you have any further questions or need assistance, please don't hesitate to contact us at [email protected] or call our 24/7 Support Line at (855) 434-3564. We're always here to help!
Motive is easy
Comments: I have had motive for 4 yrs now and overall its been easy to navigate and edit .
Pros:
Easy to edit time when you forget, many times i forget to log my trips but i find easy to edit and get my logs correct.
Cons:
Sometimes it disconnects from the unit inside the truck.
Motive Response
4 months ago
Thank you so much for your kind words, Devlin! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Regards, Russell Cook Motive Support
Big tool with minimal componenets
Comments: Customer support is excellent, web and app content great, especially the ability to manage the fleet from the phone app. In vehicle cameras are excellent and the ability to set adjust or remove parameters you want monitored
Pros:
The ability to track and locate fleet vehicles and drivers while managing their driving habits
Cons:
bluetooth connection can be a bit glitchy at times
Motive Response
5 months ago
Thank you for the wonderful review, Mr. Scott! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Motive Can Be Helpful
Comments: It could be better, so far, no major issues
Pros:
Motive is a convenient way to report defects
Cons:
There is a lot of lag. Real time tracking is off at times.
Motive Response
5 months ago
Hey Cora! Thank you for the wonderful review! It's great to hear that you appreciate our service. We do understand that a Lag or Tracking issue sometimes causes issues for our customers. We take your feedback very seriously and are always working on it to improve customer experience. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Great Features
Comments: very helpful, has a lot of information and details I need to check on the drivers
Pros:
real time updates, truck information, driver information.
Cons:
I think I like everything , it has all I need
Motive Response
5 months ago
Thank you for the wonderful review, Veronica! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Love Motive
Comments: Love it. Easy to learn and get used to.
Pros:
On point live access. Easy to track where the driver's are.
Cons:
A little slow buffering. Sometimes it takes a while to load.
Motive Response
5 months ago
Hey Robert! Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564. We will be more than happy to assist you.
General Manager
Comments: Positive. I feel that Motive is a company that cares deeply about it's customers.
Pros:
Great Product. Great Support. The Marketing campaign is spot on!!!!!!!!
Cons:
I've looked hard to find something but, as of yet, it is fantastic.
Motive Response
5 months ago
Thank you so much for your kind words Mike, and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future!
Highly recommended
Comments: Makes the day to day so much easier in managing a fleet of trucks and keeping things rolling
Pros:
Easy to use, driver friendly, you can notify different departments about different areas needed to keep things rolling smoothly
Cons:
No complaints everything works in real time
Motive Response
last year
Thank you for the wonderful review, Siegfried! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
My Thoughts
Comments: My overall experience with motive is pretty good
Pros:
Very easy to use and one of the most popular brands
Cons:
The cost is a bit much compared to other brands
Motive Response
last year
Thank you for the wonderful review, Donald! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Effective site
Comments: 10 out of 10. It is a very useful site to use on a daily basis
Pros:
we use motive every day and I love it. using it daily really helps when determining job sites and decision making.
Cons:
the ability to fast forward and go back to see what we watched or speed up or skip
Motive Response
5 months ago
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Great Insight
Pros:
It gives you notifications for real time updates with our drivers
Cons:
Sometimes you get spam emails, but nothing crazy.
Motive Response
7 months ago
Thank you for your review! We're glad to hear that you appreciate the real-time notifications for driver updates. We apologize for the inconvenience caused by occasional emails and are working on improving this. If you have any questions or need assistance, please reach out to us at [email protected] or call our 24/7 Support Line at (855) 434-3564. We're here to help!
Motive
Comments: we have had problems trying to keep the system up and running and have simply given up on using the web cams. Service has been less than expected
Pros:
We were forced to use the ELDs. We did not choose to use them. The drivers found it difficult to adapt to it and have become used to it.
Cons:
The lay out is constaintly changing and for the most part, trying to get assistance is next to impossible. The equipment is unreliable and to expensive.
Motive Response
last year
We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.
Trucking specialist
Comments: Good live GPS,fleet management and is easy to use.we get bundle of features in one software.must for trucking companies.
Pros:
Easy to use.value for money as well.great product
Cons:
we have been using motive since 2020 and till date we are satisfied with all its features.
Motive Response
last year
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Motive is great ELD & has many other services!
Comments: My overall experience with Motive has been really well.
Pros:
I like that when I call Motive they are friendly, professional, & experts of their products & services.
Cons:
There is not much that I don’t like about Motive so I can’t think of anything.
Motive Response
last year
Thank you for the good review! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you.
Motive is well designed however frustrating to deal with customer service and billing issues
Comments: Implementing the system and very simple and very user friendly.I have had and still have issues regarding data use and still am not able to get answers for motive reps. Invoicing I have repeatably asked to be billed in a different manner other than credit card and it still have not been done .
Pros:
Easy to use, user friendly simple to integrate with our system
Cons:
Dealing with issues in regards to data and invoicing is very frustrating.
Motive Response
last year
We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.