17 years helping New Zealand businesses
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About ServiceBox
Take your company mobile, manage tasks, sales, quoting, work orders, maintenance, recurring contracts, timesheets, invoicing and more!
The cost and ease of use. It was very easy to implement into the company.
There are some system functionalities that don’t follow suit from one area of the system to the next, but again, this is hardly a reason to dislike service box.
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Filter reviews (133)
**CUSTOMER SERVICE 10+ STARS!
Pros:
Our HVAC company implemented ServiceBox, due to the features offered, but mainly because of the customer service. I naturally expected that once we signed up the help would fade away, but that was not the case whatsoever. The team at ServiceBox work hard, and are diligent at following up with a call, email or text within a very short amount of time, if not immediately. It is obvious that they work well together, as they each have their own assets they bring to the table. In addition, ServiceBox is flexible and customizable, with a clean, easy to view and understand the User Interface.
Cons:
No Application as of yet. Once the application is finished, it will be a top notch program for sure.
Service Box Review
Comments: Is very user friendly. Is an easy system to train new people to use.
Pros:
We have been using Service Box for 2-1/2 years now. The flow from quotes to work orders to now purchasing to Invoicing is smooth. Love being able to use the Copy feature.
Cons:
Some reports that would benefit us are not offered. We tried to Import our Inventory from an Excel spreadsheet that Service Box can't accept.
Jobbox Software Response
4 months ago
Hi Tom, thank you so much for the review, we're glad ServiceBox is helping you. We definitely do import Inventory from Excel sheets, so I strongly suggest you use the "Help" button on your ServiceBox desktop to submit a support ticket, because it may be a simple fix to get you on your way. Also, I'm sorry we don't offer the reports you're looking for...if you haven't already, try requesting the exact report you want on our Feature Request page, as our developers add small bits and pieces to the software all the time based on customer suggestions. Have a wonderful week, and thanks for using ServiceBox.
Service box review TTCC
Comments: For the most part, it's good it helps keep our company organized and on track and the price is not bad either.
Pros:
I use the scheduler to organize my crew and keep track of where they are going.
Cons:
The app on the iPhone does not work great, so I ended up using the browser on my phone as it saves the location.
Jobbox Software Response
last month
Hey Travis thanks for the review. We really appreciate the kind words. Yes, an app rebuild is on our radar though it is lower on the development queue. We're hoping to uplift that experience and add an offline mode in the future.
Alternatives Considered:
Short Survey
Comments: Training was great! For the most part SB is good. We have customized it to work for us.
Pros:
The ease of billing from the quote to invoice.
Cons:
Technical support. Everything is online thus causing much downtime when an issue arises. Scheduling takes way more time than it should. There is no audit trail captured.
Jobbox Software Response
4 months ago
Hi Desiree. Thank you very much for taking the time to review us. In terms of technical support, it’s true we have a full menu of online videos and articles people can consult, but we also have a Help button on the UI that puts you in contact with a living, breathing human being. Have you tried using that button to create a support ticket? Generally a person will respond to you within 24 hours. In regards to scheduling, the desktop version of ServiceBox contains a suite of scheduling views and options, including a drag and drop feature that allows you to schedule and dispatch dozens of employees per minute. Conversely, the mobile app was developed for the technicians receiving those dispatch notices, and doesn’t contain that same suite of services. So if you’re scheduling from the mobile app, you may want to switch to an iPad and use the more agile desktop version.
Service box review
Pros:
So many different features to access on the app
Cons:
Small font makes it difficult to read and switch between pages
Jobbox Software Response
2 months ago
Thanks for this review Justin. Good to know about the small font...are you referring to the mobile app or the desktop version? We appreciate your business, feel free to submit feedback on our Feature Request page...our developers are always keeping an eye on customer feedback there as they make upgrades. Also, I noticed you gave us 0 stars for customer service and value for money...that surprised me bc we usually score high in those categories. If you have specific concerns please submit those using the Help button on your ServiceBox desktop so we can make things right! Have a great week.
Not impressed
Comments: Not great, we used jobber before however and my experience was much better. Not to be rude, I’m sorry.
Pros:
I quite enjoy the color blue that is on the app
Cons:
Why when I first open the app it takes me to alerts page? Everytime I go on the app I have to the web I don’t use the alerts page waste of time. Way to many options and buttons are much small, don’t get me wrong options are great but I don’t use very many and buttons are so small I accidentally hit the wrong buttons, more time wasted.
Jobbox Software Response
4 months ago
Hi Justin. Thanks for leaving the review. The good news is that there will be a redevelopment of our app that includes an offline version, though sadly there are other programming priorities and the new app won't be happening right away. I talked with one of our developers today and asked about the Alerts page being the default homepage, because in our desktop you can choose which page serves as your homepage. Some prefer the scheduler, some prefer the work order list, etc. She confirmed that you're right...Alerts is the current default homepage in the mobile app bc its the most commonly used. But she agreed that in the future remodel of the app it will make sense to give users the same freedom they currently enjoy with the desktop version. I can't guarantee the buttons will get bigger, because we have to have more options available in order to be the type of software people turn to when Jobber fails them. But changing layout is an option and thanks for getting us thinking about it.
Happy customer
Comments: Been a positive change for organization of work orders and billing
Pros:
As you add time to work orders automatically creates your timesheet.
Cons:
You can’t look back at workorders that have been invoiced as a tech it’s nice to look back to see what has been done previously. You can look at work notes in history tab for previous work orders but be nice to see the actual old work order.
Jobbox Software Response
last month
We really appreciate this Nat thank you, and we're so glad that the work order and timesheet functionalities fit your needs.
Top Tech Communications Corp
Pros:
The mobile app allows our guys to check and work from anywhere.
Cons:
Integration with PO. Does not work well.
Jobbox Software Response
2 months ago
Hey thanks for this review Greg. We appreciate the kind words. I'll make a note of the PO observation. Have a great week!
Great Experience
Comments: It's a good experience, user friendly and convenient.
Pros:
Ease to use, tabs are pretty accessible. Good one
Cons:
To be honest never had any issue till this date.
Jobbox Software Response
last month
Thank you so much Sudhanshu, we appreciate the kind words.
Service Box is a great
Pros:
the scheduling for multiple technicians and adjusting on the fly as required.
Cons:
not great for businesses that have retail & service type sales - having to create a work order for an over the counter sale takes time while the customer is waiting.
Jobbox Software Response
last month
Hi Claudette. You're right that ServiceBox isn't designed as a point-of-sale software...we're a CRM for scheduling, tracking and invoicing new work. We connect well to accounting programs for easy transfer, but we're not a standalone accounting software ourselves...our invoices are always attached to a work order. Having said that, it's an interesting ask to create a standalone invoice option for point-of-sale purchases, where companies are already using our product for other things. I see how that could benefit you. I believe our customer success specialist has spoken with you about this (or so I'm told) and I encourage you to add this idea to our Feature Request page if you haven't already. Thanks for the review.
A few suggestions
Comments: Quite well, other than my few dislikes i like how the app works.
Pros:
It seems to encompass the majority of what an individual employee need.
Cons:
The app seems quite useless, you can't do anything with it without opening the webpage. I'd also say it would be nice to be able to collapse the work orders when you hit the tabs on the top left. Aswell as not being able to input when offline to be automatically updated in when returning online.
Jobbox Software Response
4 months ago
Hi Connor, thanks for this helpful review. You're correct that the mobile app is a purely online app, but I'm happy to tell you that developing an offline version is on our list of development "to dos". An ability to collapse work orders seems like common sense so thank you for that...would you be willing to make that suggestion on our Feature Update page? I'll also mention it to our development team, but when a customer formally suggests the feature on the request page, and gets a few upvotes, it can speed up the process. Have a great week, and thanks for using ServiceBox.
ServieBox is the Way to Go
Comments:
The time and money saved since we started using service box is a big factor on why we are so grateful for this program.
Service box overall is wonderful. The techs that we deal with are so very patient and just awesome.
Service Box in my books is the way to go!!!
Pros:
There are many features that Service Box Provides. I use it for timesheets, creating workorders, material used, estimates, maintenance reminders, scheduling jobs in future and when I know to book the services. Customers can be listed very quickly. I use it for converting from an estimate to a workorder, then to an invoice, and all the information pulls over. Saves many hours of manually adding it everytime. Another feature that is great is how service box and whichever accounting program you have, Sage or Simply Accounting. I am able to sync the invoices into our accounting program. Which again saves more hours from manually doing it. If I have issues with the programs all I do is create a ticket for service box and explain what is happening and they are very quick at replying back to solve the issue for me. I highly recommend if anyone owns a business and wants to save time and money, call service box and get set up. We have been using them since 2015 and are extremely happy with this program. Thank you Service Box.
Cons:
At this time I have nothing to say what I like least because if something does not work I just send a ticket and service box makes it work.
ServiceBox has helped us streamline our company to perform our jobs more efficiently.
Pros:
It has great functionality and allows us to run our company all from one software. It allows our technicians the ability to access the job site information that they require.
Cons:
It does not automatically prompt you to save changes. This has been a big issue for our technicians using their iPads and here in the office. We have found that it is not efficient for applying payments. There is alot of room for error and switching of screens. This should be changed so that it updates the paid status in all areas. The search function is inconsistent. Some of the customers do not appear in the search bar, we have to search manually in the customer list. There has also been issues with this searching invoice and work order numbers.
Jobbox Software Response
7 years ago
Hi Kelsey, Thank you for taking the time to submit your review for ServiceBox. Your comments, both pros and cons, are much appreciated as it lets us know we are doing a great job but you have provided some great feedback for how we can improve things. When it comes to prompting changes to be saved and searching I have passed the notes along to our development team so that they can consider these items as they work on the system. When it comes to payments, there are some automation items that we can set up that might help you with this. I will take some time to review your account and then give you a call to discuss how we may be able to implement these for you. Hope you have a great day and look forward to connecting with you soon! Your ServiceBox Team
Review
Comments: Works fairly well when it works, but was constantly logging techs out every few weeks or so.Very often photos that are taken disappear off the mobile appHave to type a job in a few times before it is recognized on the desktop, their IT department has never bee able to solve the issue
Pros:
cannot answer, wants a 40 character answer
Cons:
Takes too long to get help on issues, once a ticket is submitted, there is no real time help to solve problems, which can severely impact access to the system The Help menu they have, often times do not connect to issues requested
Time creator
Comments: After working all day I used to spend all night at my desk, service box allows me to quote on site, not have to decipher time sheets and bill jobs before I leave the driveway!
Pros:
I love that everything I need to do from an administrative angle is all under one roof and connects seamlessly
Cons:
There’s a curve to learning what all is available and how to use it efficiently
Good product with room for functional expansion
Comments: Very good so far
Pros:
The ease of creation and assignment of tickets. Very easy to get people out the door and tires rolling with site details at their fingertips
Cons:
The inventory list exports to a very plain excel sheet. Doesnt show what needs to be replaced with ease, need to comb through the list, no indicator is available
Jobbox Software Response
4 years ago
Hi Matt, Thank you for the great review! Our team here at ServiceBox are very happy to hear that you and your company are finding ease with the creation of tickets, and access to site details in order to get the job done. Our Inventory ability has been one of our newest additions to our product, our monthly newsletter gives out the information of new releases and updates in our tech, but we're not finished with the inventory yet. Our developers are working hard to expand the capability of inventory as our next phase. If you have any other suggestions or an issue arrises, please do not hesitate to click the feedback button on the bottom of your ServiceBox page and our team will get right on it. Have a wonderful day, Your ServiceBox Team
Honest review
Comments: The software is great for companies just starting out and is very easy to implement into an existing business. The cost is great. I do feel like it is something that as a company grows it will outgrow the software
Pros:
The cost and ease of use. It was very easy to implement into the company. The apps are great also.
Cons:
I wish there was more reporting option like sales per techs, daily ticket values, etc.. I would be willing to pay extra for these
Jobbox Software Response
4 years ago
Hi Matt, Thank you for the review. We are happy to hear that the cost and ease of our product has been of great service to you. If there are things that you would want to adjust or tweak with your ServiceBox, we can definitely message you or vice-versa using our feedback button in order to help improve your experience. I have passed your idea and information to our development team and we will get in contact with you shortly. Have a wonderful day, Your ServiceBox Team
Momentum HVAC Services
Comments: Service box has made our small business perform as a much larger business and given us the ability to tie almost everything we do and deal with daily into a package that works. Its not without issues but as they come up they are dealt with quickly and professionally. Over all very satisfied with the product and look forward to what Service box will grow into.
Pros:
always with us where ever we go, As long i have my device near i can see and make changes as needed
Cons:
No offline version or ability to fill in information when not connected to web glitches in Ipad layout.
Jobbox Software Response
8 years ago
Hi Gabe, Thanks for taking the time to submit this review and share your experience with ServiceBox. I have sent you a couple e-mails, could you let us know specifically the glitches that you are referring to as we would like to get them sorted out for you, if you could e-mail me back it would help us in fixing them. Thank you! Hope you have a wonderful day and look forward to hearing from you soon. Sonya and the rest of your ServiceBox team
Great value, it does have the characteristic still of a newer company.
Comments: More accurate representation of stats, and faster invoicing. More accurate tracking of invoicing and man hours.
Pros:
The ability to source any invoice or work order from anywhere. It is incredibly valuable in many instances to have access this information.
Cons:
It has been slow in many occasions. Repairs/upgrades sometimes happen during working hours which I don't agree with. However - this has been getting better.
Jobbox Software Response
7 years ago
Hi Luke, Great to hear that ServiceBox has been incredibly valuable to your and your business. As a company we have grown a great deal in the past couple of years and with that our features and offerings have too. We have also made changes to how our upgrades will happen as our team recognized we could do better based on feedback from customers like you and we are happy to see that you have recognized it has improved. We look forward to continuing to work with you and your team. Have a great day! Your ServiceBox Team
Best service software on the market
Comments: Our company tried a few different service software programs and couldn't find one that fit our business needs. With Servicebox having such great flexibility we were able to customize the program and reports to our specific needs. Also, the onboarding and tech support from Servicebox was great with them giving as much time as needed to get you operating comfortably. Strongly recommend the program.
Pros:
Very user friendly for both office staff and technicians. Many great features such as the ability to customize reports, add photo's, and integrate with existing accounting softwares. Very easy for techs in the field to learn the app. Significantly reduced dispatching and invoicing workload.
Cons:
Search function is somewhat inconsistent when looking for past invoices or work orders. Also, if you leave a work order without hitting the save button it deletes it and you have to do it over again. A save reminder would be nice for field techs using the app.
All in one package for any Service business
Comments: This organization tool has given us the opportunity to become completely mobile with our billing from the site while keeping track of work orders, time sheets, and customer history.
Pros:
Its flexibility
Cons:
When updates are done with the system and it affects and changes system and glitches following day.
Jobbox Software Response
8 years ago
Hi Scott, Thanks for taking the time to give us a review. We are always appreciative of the time you take to let others know how ServiceBox has helped your business. We are committed to building our product and thank you for your patience the last few months as we have made numerous upgrades and we believe that going forward you should not have any issues with these upgrades. As a company we have grown tremendously and these upgrades were necessary to provide the best service to your company. Thanks again for your time in completing this review. Your ServiceBox Team
Excellent in person help which went for beyond what we expected.
Comments: Ease of use and integration with accounting software used by our company
Pros:
The features are constantly being upgraded and improved in consultation with industry users.
Cons:
A few too many areas to access for needed answers to questions. A novice to applications would have possible problems in following steps required.
Jobbox Software Response
7 years ago
Hi Gero, Thank you for taking the time to review ServiceBox and we are happy that you have been able to see the improvements that our developers are constantly doing to make it work even better! We would be interested in clarifying and getting some additional information from you on how we can make it easier to find the answers for you in one area. If you would let us know how we can do that it would be most appreciated. Thanks, Your ServiceBox Team
Not so great for android users
Comments: Its good on most days, just wish the app was more optimized for android users.
Pros:
The software works perfectly most of the time on my iPhone 6. Clocking in and out and just maneuvering around is quick on iPhone. I do not use this app for much other than clocking in and out of work orders and adding photos to benchsheets.
Cons:
Doesn't work so great for android. Note 20 ultra is much much slower than an iPhone 6 in comparison in all aspects of the software. The app does crash every once in a while when trying to upload photos to benchseets the screen will go all black and I have to force close and restart the app.
Service box review
Pros:
Makes timesheets easy to manage Easy too find job descriptions and leave notes for the next person to use
Cons:
Hard to find material sometimes Hit the check in or out and the submit button sometimes don’t respond and sits in loading
Jobbox Software Response
4 years ago
Hi Clayton, Thanks for taking the time to share your experience with us here. We are happy to hear that the system has been working well for you while using our timesheets and notes features. Our team has recently finished an update to improve our material search. We want to make your experience with us at ServiceBox the best it can be, anytime you are having issues with ServiceBox please contact us at our help desk. Our team will do everything they can in order to improve your experience. If you need anything feel free to contact us. I look forward to connecting with you shortly. Have a great day! Your ServiceBox Team
The best tool to manage your business
Pros:
friendly use and efficient, easy and value for what you pay.
Cons:
sometimes the mobile app is not doing what it is supposed to do .
