--- description: Learn more about Salesforce Service Cloud price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Service Cloud Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce) # Salesforce Service Cloud Canonical: https://www.capterra.co.nz/software/136189/salesforce Page: 1 / 34\ Next: [Next page](https://www.capterra.co.nz/software/136189/salesforce?page=2) > Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. > > Verdict: Rated **4.5/5** by 821 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Salesforce Service Cloud? Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 821 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Starter Suite: $25 / user / month Professional: $80 / user/ month Enterprise: $165 / user/ month Unlimited: $330 /user/month Einstein 1 Service: $500 /user/month All plans are billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, Norway and 14 more ## Features - Activity Dashboard - Alerts/Notifications - Asset Tracking - Automated Routing - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Catalog Management - Chat/Messaging - Chatbot - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Management - Content Management - Corrective and Preventive Actions (CAPA) - Customer Experience Management - Customer History - Customer Management - Delivery Tracking - Dispatch Management - Electronic Signature - Employee Scheduling - For Call Centres - For Insurance Industry - Incident Management - Incident Reporting - Issue Tracking - Knowledge Base Management - Knowledge Management - Labor Forecasting - Lead Management - Live Driver Tracking - Mobile Access - Online Time Clock - Performance Metrics - Permit Issuance - Proactive Chat - Real-Time Updates - Real-time Consumer-facing Chat - Routing - Self Service Portal - Service Request Management - Status Tracking - Task Management - Ticket Management - Time Tracking - Transcripts/Chat History ... and 66 more features ## Integrations (17 total) - CRM Analytics - CXone - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.nz/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software) - [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software) - [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software) - [Work Order Software](https://www.capterra.co.nz/directory/30785/work-order/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3410 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.co.nz/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [LiveChat](https://www.capterra.co.nz/software/62194/livechat) — 4.6/5 (1716 reviews) 5. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1755 reviews) ## Reviews ### "Salesforce for better customer experience" — 5.0/5 > **Jelfry** | *26 February 2025* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: The way it has changed how we interact with our customers, thw shortcuts has made 50% of the work faster and more efficient since we can manage to answer more than 2 chats ate the same time. While you need to switch between chats windows and at the same time answer to the customers with accurate and personalized answers the shortcuts will be your best friends. > > **Cons**: At first we had few outages interrupting our chats sessions or dropping the chats, that was really annoying for our customers and for us too. > > Overall the experience has been great besides the few inconvenience we had at the beginning. With the possibility of handling 2 chats or more at the same time the waiting queue time has decreased for our customer, that was one of our first goals. ----- ### "Its interface is incredible" — 4.0/5 > **Céline** | *28 March 2026* | Utilities | Recommendation rating: 7.0/10 > > **Pros**: I like that its interface provides a very clear view of what you're doing. Its features are really robust and it evolves very quickly. > > **Cons**: Salesforce is expensive and has a steep learning curve. It often has bugs that are really annoying, possibly due to overload. ----- ### "So easy, even a tech challenged user can succeed" — 5.0/5 > **Verified Reviewer** | *19 December 2025* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Easy to use system, with step by step guidance to ensure a truly quality experience. I am not tech savvy, so for me to operate without issue is wonderful. > > **Cons**: Centralizes customer data and information, for a complete view of the customer. Easy to track cases with step by step prompts > > Overall it's a very positive experience. Since the update, the step by step guidance takes the guesswork out of moving a case forward. Simple and easy to use. Love it ----- ### "Great product, gives full customer information in one place" — 5.0/5 > **Drew** | *14 February 2025* | Banking | Recommendation rating: 10.0/10 > > **Pros**: Easy to navigate. There’s multiple ways to route cases, able to build out teams to handle work the cases. Console apps make it easy to access all information in one easy to navigate location. > > **Cons**: Can take a little time for users to get used to the interface. ----- ### "Best Tool for Agents" — 5.0/5 > **Joan** | *18 February 2025* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Salelesforce made organization and following up very simple for myself and workplace. > > **Cons**: Although the pricing is a bit high, considering all the tools it provides, the value outweighs the cost. > > Our team and I personally have had a very positive experience with Salesforce. We have a vast list of prospects and clients that require constant servicing. This service helps everyone keep current and add additional information as needed. ----- Page: 1 / 34\ Next: [Next page](https://www.capterra.co.nz/software/136189/salesforce?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/136189/salesforce) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data