Salesforce Service Cloud Reviews

It accelerates customer service and personalizes case management

Comments: Compared to our previous ticketing system, we now have more intuitive case routing based on statuses, escalations, queues, and other routing options. We're excited to shift our attention from solving cases to helping members with their immediate problems.

Pros:

With SAP ERP as the backend, Service Cloud serves as the customer service interface. Our Service Staff's ability to quickly and easily record and bill for Service Activity is the major function.

Cons:

In order for Service cloud to function properly, too many technologies need to be incorporated. There are many features of Service Cloud that are unnecessary for our company.

User friendly

Comments: My personal experience has been overall positive.

Pros:

The reliability to be able to depend on the service in real time.

Cons:

I don’t have access to use the full capability. But from what I have used no cons.

Many features and ability- but required long time to study

Pros:

It was very easy to use many for contact management in addition to plug-ins that existing

Cons:

Reporting and use plug-ins or customise. The experience was much more difficult.

Everything You Need in One Place

Comments: Salesforce has simplified case management for me and my entire firm. We can track all issues and set reminders for all deadlines.

Pros:

It incorporates all the data and information needed to manage cases and clients.

Cons:

I wish that it could be a little more customizable so I don't have to deal with all of the features that aren't relevant to my cases.

Councils use of service cloud

Comments: Has been an excellent way to transform business processes and modernise our technology stack.

Pros:

Versatility to use for different requirements. Preconfigured solutions for our purposes

Cons:

Very difficult to move away. Cost is high.

A bit of an investment, but well worth it if fully utilized.

Comments: Once we decided to make the investment in Salesforce, we were 100% behind implementation for all of our CRM needs. There can be a learning curve but once learned, we can do everything we need to stay connected to our donors.

Pros:

The best thing about Salesforce Service Cloud is that it is fully customizable. It is the only CRM software we need.

Cons:

The upfront cost is more than other programs.

Salesforce - A must for CRM

Comments: Overall, Salesforce service cloud is an incredibly powerful tool that has allowed me to understand our company more than ever through the dashboards and reports I create to make data more than just data, but answers to my questions. The valuable insight I have gained is a game changer.

Pros:

Although Salesforce might seem a bit daunting at first, it overall is extremely customizable and can (and should) be built for you and your company's needs. This tool is so powerful and key in customer relationship management and has taken our CRM to the next level. Our data is all held in Salesforce and we are able to create reports and dashboards to keep track of the business and gain insights.

Cons:

I do sometimes wish Salesforce was a bit more user friendly however once you learn more about the program you do become quite comfortable and customer service will always be there to help you in a kindly manner

Salesforce review

Pros:

Salesforce Service Cloud is its powerful automation and AI-driven features, like Einstein AI, which enhance customer service efficiency.

Cons:

What I liked least about Salesforce Service Cloud is its steep learning curve, particularly for new users

Salesforce gets 5 stars

Comments: Very positive experience. Super collaborative with multiple reps and management functions. Excellent reports and summaries. Customer detailed information at my fingertips.

Pros:

Very powerful, easy to use, intuitive and well supported. A lot of information well organized and sorted. Excellent reports.

Cons:

Nothing. It's one of the most error free/bug free applications I have ever used,

SF Service Cloud rules

Comments: i've been in the SF real for about 12 years and love it. It's always growing and always challenges to learn

Pros:

Highly customizable to suit business needs. Ease of use.

Cons:

The cost of SF licenses can be prohibitive. Sometimes the need to hire experts is there and expensive.

Salesforce Service Cloud Has Been a Reliable and Effective Solution

Pros:

I like the accuracy of Salesforce Service Cloud. Salesforce Service Cloud is amazing and super excellent to manage.

Cons:

No dislikes about Salesforce Service Cloud. Salesforce Service Cloud works so well for us.

Sales Force comes with all the force!

Pros:

I love customer management as well as employee tasking and account detail

Cons:

There's not a whole lot I don't like about Salesforce it gives you every bit of information on every customer and every aspect of every customer account

Love Service Cloud

Comments: Overall a tremendous fan of Service Cloud and all of the product offerings from Salesforce.

Pros:

It's a great business solution when set up properly. We're able to use it as a single platform for all contact center needs as it fully integrates with our CTI system as well

Cons:

The ramp up period for users to adopt and fully use the platform can take some time. It's not always user friendly, but once the users get the grasp of it, it increases productivity

Salesforce! Great TOOL All-around!

Comments: Using Salesforce every day is great for workflow procedures. The layout look and design are easy to navigate and use. The ease of finding documents is a must when you are trying to get a task done in a timely manner.

Pros:

Salesforce has dome of the greatest admin tool. it is also a good import tool of documents and procedures that are needed for everyday resources and procedures.

Cons:

you cannot use Salesforce on the mobile app to merge duplicate documents. This would be great as an on-the-go task. Convenience is a great thing when it is at your fingertips! Other than that, I can't think of anything at the moment, but with all implements, there is always room for improvement!

Great platform for managing customers and customer service

Pros:

Easy to track communications with customers and sync it with the company org for full visibility into the customer's account

Cons:

I haven't use it to its full capabilities to understand what could work better

Egypt

Comments: I found integration in Salesforce's business processes because it made it easier for us to use many of the features it contains, which helped us a lot in the organization's work and helped in its success, development, and completion of its practical and functional tasks in a short and fast time, and also that it is easy to use and practice, and it contains easy windows and easy to learn and get used to After experiencing it, it is really something special ، great program.

Cons:

Salesforce has a rather high price, and we hope that its price will be reduced slightly, as it helps us a lot and is relied upon in various matters to carry out the functional process in the company and because it has facilitated the use of many of the features that it contains, which helped us a lot in the work of the organization and helped in its success and development.

Salesforce Service Cloud

Comments: It has improved our business in multiple ways.

Pros:

It allows us as an organization to be more organized when it comes to tracking work orders, clients, and accounts. The system also allows us to see where certain people are lacking in keeping data real time.

Cons:

The one item that could use improvement is reporting and some status fields for events. If we could get a little more creativity with the reporting it would be extremely helpful. In addition, being able to update a native status field for Events would be beneficial for our tracking.

Super software

Comments: I have had a very good experience using salesforce and I would recommend it to others.

Pros:

I love that it is user friendly and easy to learn.

Cons:

Nothing it works well for what we needed it for.

Great for luxury brands

Pros:

I liked the fact that you could use it with other software so you don't have to put the same data in to multiple software one by one that feature was really time effective

Cons:

Well sometimes I had to refresh to ensure the data that I had had in the other system shows up I think its kinda good tho because if the data is incorrect or you made a mistake you'd see it by how its reflecting in salesforce

The best option for data analyzing

Pros:

Easy to use, manageable, makes you see every detail to use it in order to assist our customers.

Cons:

It needs to be developed more, more options, and get updated all the time.

Robust Application with Collaborative Functionalities

Comments: It enabled my team to collaborate and achieve our goals.

Pros:

Being able to house multiple platforms for data management, customer communication, and performance metrics made it easy for me to do my job remotely.

Cons:

The learning curve was quite big, so it took some time and training to get acclimated to all the features I needed to know.

Salesforce Review

Pros:

I like that it accomplishes all my company security requirement.

Cons:

I feel I am using all its capabilities. But that depends on what features my company has purchased.

Had to back out from using this product.

Comments: I have heard good things about it, but if we are going to spend what it takes to have these features, we expect to have an accessible support team to get it up and running to our required specifications. We did not have that experience and hence had to back out of our signing with Salesforce.

Pros:

Didn't really get a chance to use it. Once we purchased the tech, we ran into some issues and the support and IT teams seemed to abandon us.

Cons:

Ran into some early operational issues, which I assume are easily remedied, but we never got the chance because the support team seemed to not want to help at all so we backed out of our purchase of this product.

Step Up Your Customer Service Game with Salesforce Service Cloud

Comments: Prior to implementing Service Cloud, we were struggling with a variety of customer service and support issues. Our team was spending far too much time managing customer data across multiple systems and channels, and as a result, we were not providing the level of support and service that our customers deserved.However, since implementing Service Cloud, we have seen a significant improvement in our customer service and support capabilities. We have been able to provide a more personalized and effective customer experience. In terms of specific business problems that Service Cloud has helped us to solve, there are many. For example, we are now able to more efficiently manage customer cases, allowing our team to resolve issues more quickly and effectively.Overall, my experience with Salesforce Service Cloud has been nothing short of exceptional.

Pros:

Utilizing Salesforce Service Cloud has significantly improved my work as a sales and marketing professional. The fact that Service Cloud provides me with a comprehensive view of our customers is one of the best features. As a result, I am able to provide a more individualized and successful customer experience and gain a deeper comprehension of their preferences and requirements.I'm also very happy about the platform's support across multiple channels. I am able to provide a seamless customer experience regardless of how customers choose to interact with us because I am able to communicate with them through a variety of channels, including email, chat, phone, and social media. As a result, I have been able to strengthen my relationships with our clients and increase their brand loyalty.In general, Salesforce Service Cloud has revolutionized my career in marketing and sales.

Cons:

There have been some obstacles in the way. The platform's complexity is one of Service Cloud's major drawbacks. For those who aren't familiar with the platform, setting up and customizing the system can be difficult. However, I have discovered that the time and resources invested are well worth it in the long run.The cost of Service Cloud could also be a problem. Particularly for smaller businesses or those with limited budgets, this is an investment that must be taken seriously. In general, although Service Cloud faces some difficulties, I believe that the platform's advantages far outweigh any drawbacks.

Salesforce Service Cloud Review

Pros:

Remote desktop management is amazing works smoothly for helping sort out issues.

Cons:

There needs to be better customer support for calls.