18 years helping New Zealand businesses
choose better software
About Odoo
An open-source suite of integrated apps to manage CRM, POS, website, eCommerce, sales, accounting, warehouse, HR, marketing, and more.
Odoo survey is the good option for quick start surveys.
The initial implementation was painful to say the least.
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Filter reviews (1,211)
Fantastic product for me as a frelance and PME
Comments: I used to work with an app that is not available online. Then i discovered Odoo. I worked first with the bookeeping app only. Now i would like to extend my business and i will use the wesite app, and many others.
Pros:
The interaction between all apps in one and only app. it's amazing.
Cons:
Sometimes, the logic is difficult to follow. For example, when i paid my subscription, i didn't have the possibility to remove some options by myself to fit the type of subscription i took. Then i had to link my subscription with my database. There is a smpler way to make this.
Alternatives Considered:
Flexible and easy to master ERP
Comments: Fun learning experience, swift and precise business process improvements.
Pros:
Its ease of use and its efficient interface, along with its modular structure and the interoperability between applications. The openness and pro-activeness of their consultants.
Cons:
Its rigidity regarding certain country-specific flows. Though it seems robust, cost analytics could still be improved (and seem like so in version 18, but we haven't yet made the upgrade).
It’s a Total Scam – Avoid Odoo at All Costs!
Comments: Using Odoo was one of the worst decisions we’ve ever made. We signed up for their subscription at $13.60/month, only to be charged over $30 in the second month despite not adding any apps or users. Their account manager, [sensitive content hidden], is completely unprofessional—ignoring emails for days and only responding when relentlessly pushed. The experience dealing with her was beyond frustrating. When we asked for an explanation for the extra charges, they first claimed we used additional apps. After we provided proof that we didn’t, they shifted to saying we added new users—another lie. We sent further proof showing we had only one user, and since then, they’ve gone completely silent. Two weeks, multiple follow-ups, and still no response. We cancelled our subscription out of sheer frustration, losing money in the process. No refund, no accountability, and absolutely no care for their customers. Odoo is a scam. Don’t trust their pricing, their team, or their service. If you value your time and money, stay far away.
Pros:
Using Odoo was one of the worst decisions we’ve ever made.
Cons:
Odoo is a scam. Don’t trust their pricing, their team, or their service. If you value your time and money, stay far away.
Alternatives Considered:
It runs my entire business.
Comments: Going on 3 years with it, still liking it.
Pros:
My entire business runs on Odoo. I don't have to try to sync data between multiple apps.
Cons:
The appearance is very utilitarian, it could be made to be more appealing. I hate that I am forced to doing a purchase order, then receive and order and then a vendor bill and then a vendor payment. You should be able to simplify all of that from just 1 vendor payment screen.
Great product by a great company
Comments: Excellent product and effective support and good third party consulting.
Pros:
The Odoo apps work together in a very efficient way. You can start small and grow at the speed you want. Excellent product management leads to updates that contain excellent new features. Highly flexible.
Cons:
If you want to install and configure Odoo without help from a partner, you need to spend quite some time to understand the vast number of features. The time you need to spend is usually a lot more than your initial estimate.
Alternatives Considered:
Overall views
Comments: Can be better integration with DATEV. Datev reports doesn't work at all.
Pros:
I like that all parts of business integrated, Its perfectly running.
Cons:
There is no integration with Ebay platform directly at online versions. There is a connection but doesn't work at all. That is important bcs we need to use several 3rd party software
Alternatives Considered:
Odoo Review
Comments: Overall the system is excellent so we are very happy with it
Pros:
Flexibility Customisation ability Speed Flow Customer Service Technical Support
Cons:
Purchasing requires delivery dates based on a working week with holidays not just 7 days a week without holidays meaning that it could put the scheduled delivery as being a Sunday or over Christmas Studio could be easier to use Version 18 has now fixed a problem with shipping methods where you couldn't make them product specific. This was long overdue.
Alternatives Considered:
very good help
Comments: Great programm with a lot more possibilities than we use
Pros:
outstanding servicefrom the support department from Odoo
Cons:
Most of the time answer from Odoo end up in my spam
Beautiful and complete platform that meets modern needs
Comments: Nice system and probably one of the best platforms available at an attractive price.
Pros:
Offers a 90% solution for almost all administrative automation at a very reasonable price.
Cons:
Messy user interface. The remaining 10% of automation is difficult and burdensome. Quite a steep learning curve and the terminology in the web documentation usually does not match the labels used in Odoo (version???).
will never build another site on wordpress (and i still love wp)
Comments: mindblowing. there's still so much for me to learn and i'm here for it.
Pros:
everything. the way all the functionality i need and more is already built to be integrated on demand/.
Cons:
that i didn't know about it until last month
Alternatives Considered:
Horrible product and service for a small company
Comments: Nightmare. We spent thousands on Odoo internal consultants, plus we hired a third-party consultant, because Odoo consultants were not available or didn't provide work-arounds. Constant frustration. Hundreds of hours trying to implement the product. Simple tasks like setting up email and service contracts are almost impossible to get working, even with paid assistance.
Pros:
Not much to like. We hoped for an all-in-one product to save duplicate data entry. What we got was a ton of non-integrated features, complicated workarounds, and compromises, plus expensive uncaring, unresponsive PAID consultants.
Cons:
No field service scheduling. Accounting system is overly complex and not suitable for smaller companies that need simple accounting. Calendar started double-booking, Requirement expensive consulting to implement. Tons of work-arounds. Unresponsive, uncaring consultants, expensive consulting fees.
Alternatives Considered:
Amazing ERP/MRP system!
Comments: Overall, the Odoo system is incredible. No more paying for each additional module you need. It is all included. They offer a free version if you only need a single module... Who does that? If you are in the market for a user-friendly ERP or MRP system, look no further.
Pros:
Odoo is very user-friendly and the Odoo team is absolutely phenominal. The software is extremely customizable and offers a plethora of features out of the box.
Cons:
The subscription fee is due upfront. This can be a little daunting if you are looking for a longer term.
Finance Manager
Comments: Incredible and fantastic ERP system ever
Pros:
All the features and modules as well Odoo is number one for us.
Cons:
Non I love it all, on other hand the flexibility of Odoo makes it impressive
Alternatives Considered:
support getting faster
Comments: I like most features but I do not like the hassle of the upgrade.
Pros:
I am very happy with the work that [sensitive content hidden] completed for us. Very quick and easy steps to complete the task that I had created.
Cons:
Normally the time it takes to get an answer is long this was quick. I just wish that ODOO could be more hands on and finish the task when they are in the program...
Alternatives Considered:
Odoo - your first step into the ERP world
Comments: The overall experience was good considering we were yet to figure out our detailed needs and modules. We quickly figured that we needed expertise on implementing the solution when we were struggling with growing pains.
Pros:
Odoo is easy to customize and use particularly for small and growing businesses who are yet to finalize their needs but must get started on an ERP at the earliest.
Cons:
It was hard to implement initially and the limited customer support made it a challenge to begin. The pricing structure is complicated and quickly multiplies making it not so attractive.
Alternatives Considered:
Very customisable and simple to use!
Comments: Very happy with the set-up and user experience, and we have implemented it throughout the whole team three weeks ahead of schedule.
Pros:
- Easy to edit and customise to our specific needs. - Very easy and capable import and export module. - A very connected UX between the different apps and modules
Cons:
- Set-up isn't for the faint-hearted if you haven't got their set-up/service packs!
Alternatives Considered:
Odoo and Francisco make Odoo GREAT!
Comments: Our experience has been great! We have a fantastic implementation expert [sensitive content hidden] who has done a noble job learning our processes so that he can tailor-fit Odoo to our corporation. His service has been excellent. Which makes our experience with this ERP all the better!
Pros:
Our company likes Odoo because it offers app-based modules that are easy to use. The entire software is capable of streamlining our processes and provides real-time data to all facets of our corporation. We also really like our implementation expert, [sensitive content hidden]. He makes Odoo great!
Cons:
The learning curve for implementing an any ERP can be extensive; Odoo isn't necessarily more difficult to implement and may, in fact, be easier to implement than other ERPs. If I had to choose a negative about Odoo - it would be that if you build a sandbox database and choose to go live with that same database, many of the items, transactions, records, logs, etc. cannot be deleted/cleared from the sandbox database.
Alternatives Considered:
Great CMS for any business
Comments: Very good. I really believe, that we couldnt find any better all in one software for our business.
Pros:
Easy of use for any customer. And absolutely best price for small business.
Cons:
To manage some small parts might be really hard. For example translate something on website.
Amazing SAS
Comments: Amazing, and with Vicente, it is like playing with Messi football game.
Pros:
It's easy. You can start setting up by app, and it's a game changer. The competitors either start everything, or you don't start.
Cons:
That you need Studi to change small things
A great system
Comments: We made use of a Success Pack that got us up and running in good time. We've learned and grown to like Odoo even more than anticipated.
Pros:
Odoo is very configurable and usable. It has helped us get better organized.
Cons:
There is so much to learn. It is easy to overlook features.
Alternatives Considered:
Odoo lifecycle and success packs.
Comments: Good way, professionality, very good cost/pricing, the model, and much more
Pros:
The model and release/features approach, including the success pack. [sensitive content hidden] is doing a great job.
Cons:
The upgrade model, missing bug fixes overiew in the different releases. Sometimes stability [major releases could be (regression) tested in more depth.
The Best Website Builder
Comments: It has been an extraordinary experience with Odoo.
Pros:
Personalization of sales has been simple and the app is easy to use on a daily basis. I am able to keep track of leads of sales. It is easy to create websites with Odoo.
Cons:
Odoo has been fine withe it has no problems.
Horrific experience for a small business
Comments: Horrific. I feel like they literally stole my money. Nobody could help me quickly without me paying insane amounts of money for them to just literally fix bugs in their system. I sent in an insane amount of help tickets given that I didn't really need the most advanced system in the world. If you are a small business and have only a small amount of tech experience, avoid Odoo like the plague. I cannot speak to how they might be with more advanced needs, but for me, it was genuinely the worst customer experience I have ever had.
Pros:
They have a huge variety of apps to choose from and customize. You are able to adapt the software to your needs, however...do not expect to get adequate help or for their instructions to be up to date.
Cons:
Almost everything. After purchasing and getting close to the opening of my business, I realized it was probably too complicated a software for me given that my needs as a one-man business are super low. However, I was fine with that - as long as things worked. And they did not. Their point of sale app repeated stopped working completely while my shop was open, and nobody could help me over the phone (even though it was urgent). I would send error codes to their tech team, and every single time, the tech team said they couldn't do anything with the error code. Their sales team was incredibly uninformed when I initially signed up, and told me that I would be able to use my own IoT box without subscribing to the odoo IoT subscription. It became very apparent that this was not the case, fine, I paid for the IoT subscription - then as soon as I did, we realized that the reason we needed could be circumvented very easily. Not to mention, we couldn't connect it to our receipt printer to begin with, and their online instructions were about 10 years out of date. We have since switched to shopify and everything has worked SO smoothly. All I needed was a simple point of sale and inventory system, and Odoo oversold and dramatically underdelivered. My sales rep was on vacation and unable to help me when I opened my business. The large majority of my stress was caused by their system literally not working. My experience with them was a disaster and despite them completely misleading me about the IoT box integration, they refuse to reimburse me. This is apparently their policy, which to me, seems incredibly unethical. Don't sell me something I don't need when the salesperson is on vacation or refuses to talk to me. I cannot scream loud enough for you to avoid this if you are a small business.
Odoo is perfect for my SMB for many years, highly recommend!
Comments: I use it since Odoo 6. It evolved over the years. Since it is a very horizontal business application, not all modules are very mature. I suggest to start with few modules, set your business workflow around those few modules and slowly install other modules as required. Keep in mind that too many modules with customizations and integrations can be harder to test for version upgrades.
Pros:
Although I use vanilla Online version, it is great to know that Odoo is very customizable. I also like that it can be integrated to other applications in my company via the Web API, so it is very extensible. Also, the data models used internally are perfect for my services company, specially the timesheet entries that convert to cost in the analytic accounting, an essential feature that allows us to know if a project is profitable or not.
Cons:
Default reports could be better polished or customizable, or maybe I didn't study further how to customize.
Alternatives Considered:
A Comprehensive and Flexible Platform with Great Tools
Comments: Overall, my experience with Odoo has been very positive. The platform offers a wide range of tools that are easy to use and integrate seamlessly with each other, which has greatly improved our operational efficiency. Customer support is helpful, although response times can sometimes be slow. Despite this, once in contact with the support team, they are always professional and resolve any issues efficiently. The platform’s flexibility and customization options have allowed us to tailor it to our specific needs, which is a big plus.
Pros:
I really appreciate the wide variety of tools available on the platform and how easy it is to use them
Cons:
Although customer service is great once they respond, the response time can be slow. For example, two Wednesdays ago, I opened a ticket regarding an issue that could only be resolved by contacting the support team. I didn’t receive a response until the following Monday, after I reached out via WhatsApp to an executive who found the ticket and partially resolved it through email. I continued communicating through email to fully resolve the issue, but didn’t receive a reply. I even opened a second ticket, and the situation was only fully resolved the following Monday. The executives were very polite and resolved everything, but the response time could be improved, including acknowledging receipt of the ticket sooner
