--- description: Learn more about Exotel price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Exotel Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [Exotel](/software/134642/exotel) # Exotel Canonical: https://www.capterra.co.nz/software/134642/exotel Page: 1 / 4\ Next: [Next page](https://www.capterra.co.nz/software/134642/exotel?page=2) > India’s truly connected customer conversation platform lets you deliver the best CX. Become the brand that your customers love\! > > Verdict: Rated **4.3/5** by 69 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Exotel? Enterprises to small businesses in India \& SEA looking to solve key communication goals - omni channel engagement, seamless workforce management, AI-powered self servicer, data insights and security. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 69 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Exotel Techcom - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$200.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: A. Plan 1 - Micro :: INR 5,555 for 3 Months B. Plan 2 - Dabbler:: INR 9,999 for 6 Months C. Plan 3 - Believer:: INR 19,999 for 12 Months D. Plan 4 - Influencer:: INR 49,499 for 12 Months D. Plan 5 - Custom Solution for Enterprises, write to us on https://exotel.com/contact-us-enterprise/ For further details on pricing, visit - https://exotel.com/pricing/ - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Hindi - **Available Countries**: Australia, Canada, India, Indonesia, Malaysia, Singapore, United States ## Features - 2-Way Messaging - Agent Interface - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Callback Scheduling - Campaign Management - Campaign Planning - Campaign Scheduling - Chatbot - Contact Management - IVR - Mass Texting - Message Personalisation - Multiple Scripts - Queue Management - Recording - Reporting/Analytics - Scheduled Messaging - Text to Speech - Third-Party Integrations - VoIP - Voice Mail - Workforce Management ## Integrations (9 total) - CleverTap - Freshdesk - HubSpot CRM - Kapture CX - LeadSquared - MoEngage - Salesforce Platform - Shopify - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Telephony Software](https://www.capterra.co.nz/directory/30084/telephony/software) ## Related Categories - [Telephony Software](https://www.capterra.co.nz/directory/30084/telephony/software) - [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software) - [SMS Marketing Software](https://www.capterra.co.nz/directory/30842/sms-marketing/software) - [Contact Centre Software](https://www.capterra.co.nz/directory/32035/contact-center/software) - [IVR Software](https://www.capterra.co.nz/directory/30231/ivr/software) ## Alternatives 1. [Ringover](https://www.capterra.co.nz/software/169627/ringover) — 4.7/5 (858 reviews) 2. [VoIP.ms](https://www.capterra.co.nz/software/203084/voip-ms) — 4.8/5 (697 reviews) 3. [Genesys Cloud CX](https://www.capterra.co.nz/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 4. [XCALLY](https://www.capterra.co.nz/software/136894/xcally) — 4.8/5 (130 reviews) 5. [uContact](https://www.capterra.co.nz/software/115213/ucontact) — 4.5/5 (81 reviews) ## Reviews ### "Exotel Feedback" — 5.0/5 > **Surya** | *14 November 2024* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: We’ve been using Exotel for our customer support and communication needs, and it has been a fantastic experience. The platform is incredibly reliable with clear call quality and minimal downtime, which is crucial for our business. The setup process was straightforward, and the integration with our CRM and other tools has made it easy to manage customer interactions from one place. > > **Cons**: While Exotel offers reliable call quality, I’ve found the platform can sometimes be difficult to navigate, especially for new users. The user interface feels a bit outdated, and it can take some time to figure out how to access certain features. ----- ### "Exotel Review" — 5.0/5 > **Saurabh** | *14 November 2024* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Very Good In use easily call history available. > > **Cons**: Some time date not easily we set to find call recording. ----- ### "User friendly Interface, easy to access dialer" — 5.0/5 > **Pooja** | *26 November 2024* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: User friendly Interface, easy to access dialer > > **Cons**: Nothing, all the features are very well and smooth working > > Had a great experience with exotel, good User-friendly Interface, easy to access dialer, very useful to track calling and call recording to audit and process improvement ----- ### "Best Software for cloud and virtual Telephony in India" — 5.0/5 > **Tapesh** | *31 October 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services. > > **Cons**: They are not providing services out of India so we have to manage multiple options for Indian customers and for other countries customers. > > Team is very helpful to setup your number and the things you needed they will understand your requirement. ----- ### "Product with great options" — 5.0/5 > **Verified Reviewer** | *21 October 2019* | Package/Freight Delivery | Recommendation rating: 8.0/10 > > **Pros**: Data security is key to our organization and Exotel has helped us a lot in achieving the same. We have been using exotel to help our delivery partners connect with customers. Exotel helps bridge that gap by keep the customer contacts anonymous. > > **Cons**: Even if our agents are busy on some other call, it does not tell you a busy tone. You as a caller, will still hear 'ringing tone' and if no one answers your call, you will feel that the call was not pickedup. While in reality, all the agents were busy hence, the call was not even connected at all. > > Exotel has been a key to connect with customers and also keep data privacy intact. We use it as a help line for our delivery partners and they also are able to connect with multiple agents with just a single help-line number. Exotel, is a great product for service industry. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.nz/software/134642/exotel?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/134642/exotel) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data