BookSteam Reviews

Booksteam is the BEST scheduling software out there! We tried two others but third time's a charm.

Comments: Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!

Pros:

Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.

Cons:

I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!

Perfect booker for our business

Comments: As an archery classes business, we have found Booksteam to be an incredibly useful tool for managing our appointment scheduling.

Pros:

The software is user-friendly and has streamlined our booking process, making it easy for our clients to schedule and manage their archery class sessions. The platform allows us to customize our availability, set up recurring appointments, and send automatic reminders, which has helped reduce no-shows. Additionally, the ability to accept online payments through Booksteam has greatly improved our operational efficiency. Overall, we highly recommend Booksteam for any business in need of reliable appointment scheduling software.

Cons:

There is really nothing that we dislike about Booksteam so far, it's been great!

Best app for yoga business

Pros:

I think it's the best app for the Yoga business

Cons:

It helps me manage my classes and courses at the same time

Missing features, some broken

Comments: App doesn't work well on Android. Customers unable to book their families/children while using packages, and because the kids don't have email addresses I have to use their parent's email, but I am not allowed to create accounts with the same email. Interface is confusing. The list of clients on a given class on the calendar has lots of buttons, I don't know what they do. Those buttons respond slowly. For some reason sometimes the visits are properly deducted from package, sometimes not. I think if the customer booked it themselves, it is, but if I added them manually it is not. But I had to figure this out. Nobody told me. It's pretty bad

Pros:

Inexpensive, responsive customer service

Cons:

Not good for clients who are children or families with children

Pretty good booking app

Pros:

Oh, let me tell you about Booksteam - the superhero of scheduling apps! It swoops in out of nowhere, organizes your chaotic calendar, and saves the day with its booking powers. No more appointment mix-ups or double bookings, thanks to this lifesaver. Plus, the interface is so slick, it's like scheduling a spa day for your brain. Seriously, it's the scheduling sidekick you never knew you needed!

Cons:

I don't like that it's not making me coffee in the morning!

Cpr class booking app

Pros:

We've been using Booksteam for our class scheduling needs, and we've been really impressed with its functionality. The user interface is clean and intuitive, making it easy for both me and my staff to book and manage our CPR class sessions. One feature that I particularly appreciate is the ability to set up recurring classes, which saves me a lot of time for regularly scheduled sessions.

Cons:

We would love to have an iOS app, but it's ok as Booksteam automatically loads to the mobile version in Safari

Awsome booking tool

Comments: Features like automated reminders, synchronization with personal calendars, and the ability to manage multiple therapists’ schedules keep the business running smoothly.

Pros:

Overall, BookSteam has enabled us to focus more on providing top-notch massages rather than managing the logistics of bookings and cancellations. It has become indispensable to our operations.

Cons:

The reporting functions could be more robust, but this is a minor issue compared to the overall efficiency we’ve gained.

Time-Saving Solution: Unlocking Efficiency with BookSteam

Comments: Overall, BookSteam is a reliable and user-friendly appointment scheduling software that simplifies the booking process for businesses and enhances the customer experience

Pros:

One of the standout features of BookSteam is its customizable calendars, manage staff availability, and offer online booking options for clients.

Cons:

Although BookSteam has a mobile app, the app lacks certain features and functionalities available on the web version.

One of a kind booking

Pros:

I like the reosucres feature that we always use for our Spa. It was hard to find an app with this feature.

Cons:

Nothing really I dislike at the moment. Everything is working well.

Perfect booking app for our spa

Pros:

We like Booksteam a lot, it is the perfect app to manage our bookings at our spa.

Cons:

It would be great if I could send sms messages to all of my clients at once.

I love Booksteam and I want to contribute to make it better!

Comments: I had chosen to implement the system for my client (Yoga instructor) after evaluating Booksteam and other systems. At the end we decided to go with Booksteam. Client management and online booking was the most important feature for us. I wanted my client to be bookable over the internet and get rid of paper management.

Pros:

Integration was very easy. It is intuitive to use. After all it was easy, because the support team was and still is awesome!

Cons:

What I like least about the software is that it is not completely in German. I would like use everything in German - frontend (prio1) and backend (pro 2). As I already have done for the front end, I am willing to help you with ALL german translation issues. Send me the files, I will translate. 2. I would like to have the possibility to make presents to my clients - f.e. a gift certification for their birthday. Unfortunately, I am not able to do this, because I have to definitely buy a gift certification. 3. I would like a modification of the package logic. It should be possible using a package based on a price xy to redeem all classes based on the same price xy. I have different classes - all for the same price, but with different names. For all this classes, I would my client to be able to use the package they bought. (Note: Like references, where I can apply one reference to more than one class ??) I would like to be able to customize the feedback email, because I love the review feature. But it should also be in German. 4. Calendar: I am able to embed the Booksteam calendar, but it shows the attendants of a class. This might be a data protection issue. At the moment I integrated a google calendar at the customer's webpage. 5. I would love to get a notification, when clients bought a package online. 6. I would like the get a reminder of my client's birthdays. 7. Maybe there will be some more, but for the moment that's all.

Solid scheduling software with easy to use features.

Comments: This system allows us to display many services and locations. It was easy to use and a reasonable price compared to others.

Pros:

So easy to use. Takes time to set up but clear and easy. Allows data management, booking different providers and locations.

Cons:

Really didn't find any flaws in the system. We have used several others.

Good product, excellent customer service/responsiveness

Comments: Overall my experience has been excellent. Any software or billing issues have been addressed with fabulous service, attention to detail and efficiency. Many thanks for making this techno-moron very happy!

Pros:

Any time I have had an issue with the software, the response has been immediate and the communication has been stellar throughout the process of fixing, or adapting, the software for my use. I like the product and find it fairly easy to use.

Cons:

Some functions are not obvious or easy to find. I am a non-techy, so the 'treat me like I'm 4 years old' approach from any software works a treat for me!

Best Booking Software Ever!

Comments: This software saves so much time on so many things. I used to have to contact workers to see who would be available for a job. Then I would have to enter all of the client info into Quickbooks, import the Quickbooks info into my scheduling software. No MORE! On Booksteam staff can modify and set their own hours. Clients book them and the staff receives all the info they need for the job. My business can pretty much run itself now. I love this software. I have not found one like it yet.

Pros:

Pros Staff schedule themselves I can have multiple staff and locations Each staff and location can have different services and prices assigned to them Create an online store Promo codes Gift certificates

Cons:

There is nothing that I do not like about Booksteam. Booksteam is the best.

Gets the work done perfectly.

Comments: Great experience... love it up to now.

Pros:

I looked for a long time for a scheduling app. Difficult to find when you offer at home services. None truly fits my needs... but Booksteam really made it easy for me to find ways to make it work. Every time I needed support they were more than available and had answers in close to no time. Fully recommend.

Cons:

Ease of use Low price Amazing features Possibility of multiple locations Widgets for facebook and mini webpage to book Nice interface for clients

Best for online scheduling tool

Comments: Great services, great software.

Pros:

Booksteam makes our job more easy and make all transactions faster, our clients can book online without any hassle. And we can accomodate them too easily,

Cons:

I can’t see any cons in this software, i think its just need to have sime update to remove the bugs. Other than that no problem encountered since ive start using it,

Comprehensive Scheduling On An intuitive Platform

Comments: We utilized the software with a company I worked with for my last 4 months with them.

Pros:

BookSteam is far more comprehensive and complex than its leading competitors and it offers this elevated level of service at a reasonable price. The client side scheduling tools were an unbelievably useful addition that we had not read about before utilizing the software, but came in handy all the same. Customer Support was on par with some of the best companies that I have ever worked with.

Cons:

The system was a bit too complex for some our older employees and clients but there was improvement after training using the resources provided with the software. Initial install takes a while and I wish I had known that ahead of time to block off an hour or two of my schedule

The Best Business Tool For Increasing Sales

Comments: BookSteam has simplified the scheduling of appointments not just for me but for my patients. They appreciate the ease of using the app. No more playing telephone tag.

Pros:

Ease of use

Cons:

Patients are expressing difficulty accessing the system if they have forgotten their password. Even when they follow the instructions to obtaining their password, they are advised that their email address is already in the system.

Scheduling made easy!

Pros:

Many features and produces thorough reporting to organize and streamline your business. When running into issues I have had a great experience with their customer support. Very timely and gets me the answers I need. Scheduling and tracking appointments made easy.

Cons:

The start up process may take some time to learn. With so many feature it's understandable. Short term pain for long term gain which will save you many hours and keep you organized. Give it a try!

Where have you been Booksteam! Finally a Canadian online booking system that’s amazing!!

Comments: I’ve only used it a few weeks and am so happy I made the switch from Booker. Top notch system, customer service and very affordable for small business.

Pros:

-cost -Canadian company -ease of use for clients -easy to use as an administrator

Cons:

-No option to enter tip on receipts -don’t like that swipe holds funds for 6 days when a client purchases a gift card -no option for reviews outside the system such as google, Facebook etc -can’t customize certain client notifications - no option for online product purchase

Fantastic Software that just works loaded with features

Pros:

Many features that make booking process easier and faster such as multiple offices, paypal payments, services+classes, google calendar sync. SMS reminders and notifications are fast and reliable which are extremely helpful in minimizing noshows. Entire site is easy to navigate and operate.

Cons:

I would like to have my customers to be able to book multiple staff in one room instead of separate schedules.

BookSteam

Pros:

Used the free trial while trying to find the best booking software for my business. Easy to use, straight forward. Client history is detailed and easy to track.

Cons:

The text reminder system is flawed, sometimes there is too many options and it could be condensed down to fewer options.

I really like the how simple and easy it is to use.

Pros:

I really like how simple and easy it is for someone to learn and use the software. I also found the customer support very helpful.

Cons:

I honestly have nothing but good things to say about this software. I have had nothing but good experiences while using this software.

Late to know about it but... Seriously impressed!

Pros:

Very good customer support. Quite versatile solutions with plenty of options to select from. Very helpful reports. Beautiful User Interface.

Cons:

Somehow confusing at set up but that't not a big deal. Some minor issues but again not a deal breaker.

Loving BookSteam

Comments: We moved to BookSteam a few months ago and must say that we are really impressed. Not only does the product itself fit our needs and is easy to use for both clients and staff, the customer service is outstanding. The support team are prompt in replying and very helpful - even going above and beyond to assist those of us that are not quick so "tech savvy". We made a number of suggestions that would make the program even better and already these have been implemented - WOW!!! Cathy Reeves
Plant Essentials
Australia