--- description: Learn more about GetFeedback price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: GetFeedback Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Survey Software](/directory/30092/survey/software) > [GetFeedback](/software/133180/getfeedback) # GetFeedback Canonical: https://www.capterra.co.nz/software/133180/getfeedback Page: 1 / 3\ Next: [Next page](https://www.capterra.co.nz/software/133180/getfeedback?page=2) > GetFeedback is the \#1-rated feedback solution for Salesforce. Seamlessly connect all of your CX surveys for actionable insight. > > Verdict: Rated **4.6/5** by 53 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses GetFeedback? Global brands trust GetFeedback and Salesforce for real-time insights into the health of their customers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 53 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Momentive - **Location**: San Mateo, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Belgium, Canada, China, Denmark, Finland, France, Germany, Ireland, Japan, Netherlands, Norway, Sweden, United Kingdom, United States ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Analytics - CES Survey Structure - CRM - CSAT Survey Structure - Campaign Management - Complaint Monitoring - Customer Experience Management - Customer Profiles - Customer Segmentation - Customisable Forms - Customisable Questions - Customisable Templates - Dashboard - Data Import/Export - Data Visualisation - Drag & Drop - Email Management - Email Marketing - Engagement Tracking - Feedback Management - Mobile Survey - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - NPS Survey Structure - Negative Feedback Management - Offline Response Collection - Performance Metrics - Process/Workflow Automation - Pulse Surveys - Question Branching - Question Library - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Sentiment Analysis - Skip Logic - Survey Builder - Survey/Poll Management - Surveys & Feedback - Template Management - Text Analysis - Third-Party Integrations - Trend Analysis - URL Customisation - Visual Analytics ## Integrations (14 total) - Acoustic Marketing Cloud - Adobe Analytics - Chattermill - Contentsquare - Google Analytics 360 - Jira - Medallia Digital Experience Analytics - Salesforce Platform - Salesforce Sales Cloud - Salesforce.org Nonprofit Cloud - Slack - Tealium Customer Data Hub - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Survey Software](https://www.capterra.co.nz/directory/30092/survey/software) ## Related Categories - [Survey Software](https://www.capterra.co.nz/directory/30092/survey/software) - [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software) - [Customer Satisfaction Software](https://www.capterra.co.nz/directory/30541/customer-satisfaction/software) - [SMS Survey Software](https://www.capterra.co.nz/directory/32937/sms-survey/software) - [Digital Experience Platforms (DXP)](https://www.capterra.co.nz/directory/32817/digital-experience-platforms-%28dxp%29/software) ## Alternatives 1. [Jotform](https://www.capterra.co.nz/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 2. [Typeform](https://www.capterra.co.nz/software/137289/typeform) — 4.7/5 (945 reviews) 3. [SurveyMonkey](https://www.capterra.co.nz/software/32728/surveymonkey) — 4.6/5 (10427 reviews) 4. [Trustpilot](https://www.capterra.co.nz/software/169618/trustpilot) — 4.5/5 (1202 reviews) 5. [Experience.com](https://www.capterra.co.nz/software/178112/socialsurvey) — 4.7/5 (89 reviews) ## Reviews ### "Good, yet overrated and overpriced." — 4.0/5 > **Yurii** | *8 May 2024* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: It is a quite good service of a high quality. Get Feedback is very reliable and provides an array of features for people dealing with the customer experience. The design of the surveys are modern and slick, there are plenty of questions types, branching logic is great, triggers work just fine and of course all these can be pushed to the CRM. > > **Cons**: The costs are way too high. Reporting and visualization capabilities are very limited. Another problem is the integration is not that reliable and prone to mistakes. The native integration with the CRM provides data in very unusable way and any sort of aggregation and data wrangling ends up being quite difficult. > > Everything what is related to the surveys, set up and data collection is great. It is very solid and reliable tool. I believe it is one of the best on the market. However, when it comes to analyzing data it is a nightmare for two reasons. The platform doesn't provide a possibility to do some in-depth analyze and at the same time is very hard to export data in any other way than csv format. ----- ### "Sleek Surveys and Swift Setup, But Overpriced Overall" — 3.0/5 > **Bonnie** | *22 February 2025* | Nonprofit Organisation Management | Recommendation rating: 6.0/10 > > **Pros**: GetFeedback did help us get started with our surveys and being able to map those back in Salesforce. The frontend UI for users was great. > > **Cons**: The price. It was incredibly overpriced for what it was as a tool. At the end of the day, it was just a pretty form that we could map to from Pardot and integrate with Salesforce. > > On the whole, we had a good experience. We were able to get everything setup pretty quickly and match our brand. The Pardot integration was a little iffy, but we were able to navigate it. This did help us setup our NPS and first CSAT. ----- ### "Feedback good or bad" — 5.0/5 > **Haley** | *1 May 2025* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: This software makes it easy for our customers to give us feedback so we know how good or bad we are doing. Improves communication > > **Cons**: Potential for negative comments. That is the only drawback I see. > > So far my experiences have all been good. ----- ### "GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction monitoring" — 5.0/5 > **Chandler** | *9 July 2019* | Human Resources | Recommendation rating: 9.0/10 > > **Pros**: GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale. > > **Cons**: It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs. > > We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement. ----- ### "It functions well to gather continuing feedback." — 4.0/5 > **Rezaul** | *26 October 2022* | Research | Recommendation rating: 10.0/10 > > **Pros**: To gather user input, Usabilla may be added to website. The survey options for active and passive feedback are both used. The application is user-friendly and provides excellent reporting features. All levels of the business may easily access the analytics because they are displayed in a clear and appealing way. No of the user's degree of understanding, it is well designed and understandable.Moment of truth surveys provided us with information about the issues that users were having with our portal. > > **Cons**: It does not permit video responses or screen recordings of the user, unlike some of its rivals.It is mainly restricted to desktop browsers and apps rather than mobile web.Targeting certain javascript event triggers requires some engineering assistance. > > We can use Usabilla to manage an intercept survey on our website. We are now able to ask the user straightforward questions in context. The survey's in-context component is crucial since Usabilla gives us the option to choose a target sample, location, or event trigger for the survey, such as when a user discovers a new feature on a page. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.nz/software/133180/getfeedback?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/133180/getfeedback) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data