WorkStraight Reviews

Comments: A central place to manage all of our workorders. We use it to manage our workflow from client request to invoicing. A great way to keep records of service calls and what was done. Very happy with the service offering as a whole.

Pros: Ease of use, web based interface, configurable user access, access from anywhere and on mobile tablets.

Cons: Would like a bit more granular customization of work order form, ability to sort work orders by client/employee name or employee ID.

Comments: As I said. We are a small print company so use it to track orders for customers - not I think what the system was built for but we make it work for us and it’s much better than some of the more specific/complicated/pricey systems out there for print shops to use.

Pros: Very happy with workstraight - easy to use and customise and price very affordable for our small business - used for a small print company to keep track of client orders and works very well for us having taken over from a paper based system which mean forms were being passed between office and workshop - workstraight means we can all access the orders and update them accordingly when needed - even out of the office.

Cons: Would love more features - would maybe even be willing to pay a bit more for a some if they worked for us. Ability to mass save PDF copies of work orders and then mass delete would be ideal for archiving. Also a few customisable statuses would be great - as closed and open don’t always fit our needs - a completed status to go in between open and closed would be amazing! Reporting is slightly limited - a report which lists all open orders and can be run by assigned staff member or all would be great. So more features would really be on my wish list to ensure we don’t ever grow out of the software.

Comments: WorkStraight has eliminated our need for lengthy maintenance meetings and constant emails about issues. The work orders are sent directly to the maintenance supervisor on his phone and tracked through the online portal which he updates daily. Maintenance is much more organized, and the administrative office staff is much more efficient now that they don't have to try and 'track down' maintenance. We're very happy with WorkStraight.

Pros: This software is so easy to use. It has streamlined our work order process with minimal intrusion into other daily tasks. Keeping up with maintenance issues and tracking when items are completed is now a snap. We are a small organization and cannot afford many of the other software programs on the market. This has been a game-changer for us.

Cons: We had an issue a while back with the program going offline with no way to get in touch with support. Hopefully, that has been resolved now. Everything is currently working great.

Comments: tracking, communication on projects NO CUSTOMER SERVICE. no one responds to calls and issues.

Pros: Easy to use. Works good as a communication tool between staff members and maintenance staff. Extremely poor customer service. Actually no customer service.

Cons: They need to organize items better. Need to make less steps. Once a WO is closed it should drop off the main list. Reporting is very poor
Extremely poor customer service, no response. 14 emails (including portal). Tried calling but the number goes to a fax line.

Comments: We are eliminating communication breakdowns using this software. It keeps all of our maintenance issues organized and in one place. Our experience has been positive.

Pros: This software allows all of our locations to communicate on needed repairs. It helps our maintenance team stay organized.

Cons: There isn't a mobile app. You can do it from your phone but it's much easier to make entries from a computer.

Comments: We provide commercial property management and WorkStraight works great for our work orders. When a tenant needs lights changed or toilets unplugged, we use the program to assign the work to one of our maintenance providers and the work order goes directly to their phone, which is great!

Pros: It is easy to use both in an office setting on a desktop/laptop and in the field on a smartphone or tablet.

Cons: I cannot include our company's logo on invoices that I submit to our customers.

Pros: Keeps jobs in order. Allows prioritization and reporting. Would not be able to plan work week without it

Cons: Website can be clunky and slow at times. I wish that I could open it up directly onto the open work order page.

Pros: The software was simple to learn, train staff, and use. It has allowed us to track our team and prioritize jobs.

Cons: For our usage, we have to click through more screens than we would like.

Comments: Overall a very good product

Pros: Ease of Use, very affordable, able to do some customizing.

Cons: Would like there to be more customization and less restrictions on the characters you can use in custom fields.

Pros: Internet Based Program that is overall versatile to form to your business needs.

Cons: Search Options for finding Open Work Orders as well as having to scroll thru all customers in order to assign to a certain one rather than being able to type part of the name to limit results to assign easier.

Comments: We use this software to issue work orders to our public works department for sewer, street, and water system repairs. We have been able to set up our Police Chief and City Clerk as additional users as well and have been sending out "extra-patrol" requests to the officers.

Pros: This software is able to work for not only my maintenance crews, but other departments as well. I love the ability to assign work orders back and forth to all employees and the prioritization function is a great bonus.

Cons: The only thing I would change is the ability to delete a ticket. I wish only my administrator account would allow this just to keep everyone honest. I have had employees blame each other in the past and I never knew if someone deleted a ticket or if someone else failed to even create it.

Comments: We are now able to stay on top of tasks and prioritize our work schedules. The product is less than 1/2 of the cost of similar products and so easy to use!

Pros: Very affordable, super easy to use. Helps our department keep on top of work orders and tasks.

Cons: I truly cannot think of any Cons. The product works great!

Comments: We were receiving requests from multiple sources (email, white board, conversations, etc.), which led to requests being forgotten or missed. Now we have all request in one place. The online form also insures we have all the information needed to get to work right away.

Pros: The software is intuitive to setup and use. The online work order submission form has allowed us to easily collect requests from staff at multiple sites, which leads to quicker fixes and happier employees. The user interface is laid out well, making both daily use and customization simple.

Cons: While the mobile layout of the website works, it would be nice to have an app for staff who work throughout our campuses.

Comments: We are a large Catholic parish with five properties. We use WorkStraight to manage our work order system. We went from managing the maintenance items from paper to using this online system. We've been very pleased with the ease of use and modest cost.

Pros: Ease of use, low cost

Cons: No preventative maintenance planning, unable to upload large files (like pictures)

Comments: We get a far more organized team, and an easier time when it comes to billing.

Pros: While we probably don't use the software to its full potential, it is still a good tool for us. Our favorite part is the basic structure. It is easy to see a snapshot of open work orders, closed, pending, etc. We also like the ability for the employees to start work orders and then to be approved later.

Cons: We are really hoping a mobile IOS app will come out soon. Alot of the time we are on site and it is a little slower to use the safari version.

Comments: Everyone thinks it is very easy to use and simple to put in work orders. The support is also very good. Anytime I needed something I recieved a response is reasonable amount of time. I hope they continue to improve the software.

Pros: Easy
Web Based
Great User Interface

Cons: Nothing I can think of.

Comments: We are able to keep up with all requests in one central location.

Pros: I like the notification system the best. When a ticket is entered or changed a notification is sent to everyone that is assigned to the ticket.

Cons: I would like to be able to sort by field type. We have technology tickets and maintenance tickets. I cannot separate the two types of tickets when reporting. The reports need to be detailed by type rather than by a CSV dump.

Comments: Increased workplace efficiency and organization.

Pros: Pleasant, intuitive interface, fairly customizable, reasonably priced, quick response from customer service dept.

Cons: No dedicated mobile app, can't attach more than one file, lack of options for recurrent frequencies, no way to opt out of email updates for work orders, work orders should be more customizable (assign to more than one 'Customer' or 'Contractor, can't search/filter work orders when linking, etc.), no central calendar for all work orders...

Comments: We are a property management company. We have to keep track of repairs and work orders for our tenants and owners.

Pros: This software has really helped streamline our rental maintenance workflow. We can all look and see where in the process a repair is. And it helps with billing too.

Cons: The lack of a mobile app. Please add that in the near future!

Comments: Very easy to use, Would like to be able to export the information by a date range.

Pros: easy to use

Cons: Would like to be able to email to multiple emails, we get around this by setting up email groups.
would also like to assign someone to more than one group.

Pros: I like the ease of use and the customization the most. The price was great as other solutions offered functionality I didn't need and a much heftier price tag.

Cons: The only issue I've had thus far is that i'd like to make some fields not required as they don't apply to my team's work. Otherwise, I may just have a learning curve with the software as I've only been using it for a month.

Pros: Cost, flexibility, easily customized, web based access saves tremendous space on servers, intuitive user interface

Cons: Outside access URL not customizable and is extremely long and hard to disseminate. Not all fields on forms can be changed and end up just being wasted space.

Comments: Quick & easy onboarding, and next day operability.

Pros: Accessibility via the Apps function in Google, relative ease of use, ease of adding users, Clear Graphic representations of Work Orders on home page is a big plus- quick snap shot of status.

Cons: Some of the minor functions (i.e.- tasks associated with work orders) were not well explained and I had to go hunting to find out how to use them, getting co-workers to sign-on and start using the system (not WorkStraight's problem, but you asked...)

Comments: We are using WorkStraight to manage internal grant opportunities and assign work on each grant. So far it has worked well. We are just beginning to implement this process.

Pros: WorkStraight offers an platform that streamlines work orders for a variety of things. It is simple to use and update as needed.

Cons: While WorkStraight is easy to use, there are a lot of limits (at least at the price point I have access too) to the type of questions/forms that are available. Also, there are parts of the system that are less userfriendly than I would like.

Pros: I use this to keep track of our service order requests. It is very easy to use and you can customize the entry forms to suit your specific needs.

Cons: I can see that if I leaned on this software more it would be limited in overall capability. It's pretty generic but as I said in the pros, I am simply using it as a database for simple service requests.