--- description: Learn more about SmartFlow price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SmartFlow Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Veterinary Software](/directory/30617/veterinary/software) > [SmartFlow](/software/130402/smart-flow-sheet) # SmartFlow Canonical: https://www.capterra.co.nz/software/130402/smart-flow-sheet Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/130402/smart-flow-sheet?page=2) > SmartFlow Patient Workflow Software optimizes every step of the patient visit, minimizing bottlenecks in your practice. > > Verdict: Rated **4.5/5** by 24 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SmartFlow? SmartFlow was designed by veterinary professionals for leading practices. It can be customized to work with veterinary practices of all types and sizes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 24 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: IDEXX - **Founded**: 1983 ## Commercial Context - **Starting Price**: US$154.95 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: Monthly subscriptions start at $154.95 for 3 logins. Logins are concurrent users that can be shared across departments, individuals, and hardware. Additional logins can be purchased for $51.50 / 3 logins. SmartFlow offers flexible pricing. We can customize a quote to meet your practice's needs. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Appointment Scheduling - Charting - Confirmations/Reminders - Inventory Management - Patient Records Management - Reminders - Treatment Planning ## Integrations (3 total) - Covetrus Pulse - IDEXX Neo - ezyVet ## Support Options - Email/Help Desk - FAQs/Forum - 24/7 (Live rep) - Chat ## Category - [Veterinary Software](https://www.capterra.co.nz/directory/30617/veterinary/software) ## Related Categories - [Veterinary Software](https://www.capterra.co.nz/directory/30617/veterinary/software) - [Kennel Software](https://www.capterra.co.nz/directory/30574/kennel/software) ## Alternatives 1. [ezyVet](https://www.capterra.co.nz/software/99977/ezyvet-cloud-vet-software) — 4.6/5 (276 reviews) 2. [DaySmart Vet](https://www.capterra.co.nz/software/133166/DaySmart-Vet) — 4.6/5 (279 reviews) 3. [Instinct Science](https://www.capterra.co.nz/software/1017062/instinct-emr) — 4.9/5 (234 reviews) 4. [Covetrus Pulse](https://www.capterra.co.nz/software/130107/covetrus-pulse) — 4.0/5 (542 reviews) 5. [Shepherd](https://www.capterra.co.nz/software/172485/shepherd-app) — 4.7/5 (87 reviews) ## Reviews ### "Easy to use, organized, fits all patient needs" — 5.0/5 > **Baylie** | *23 April 2024* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: Smart flow is easy to set up for each patient, move from different boards whether that is 'waiting room', 'in a room', 'in treatment' or 'in hospital'. Easy to find patients, put their kennel numbers, put all treatments in and what time specifically they are needed and have them repeat as needed. > > **Cons**: Truly nothing bad to say about smartflow. It minimizes paper instructions and information, minimizes questions or concerns and more. ----- ### "Glad we replaced the paper treatment sheets" — 4.0/5 > **Bill** | *10 November 2017* | Veterinary | Recommendation rating: 8.0/10 > > **Pros**: Patient parameters and treatments can be monitored and edited anywhere there is an internet connection. Once treatment templates are created, the Smartflow sheets are easy to edit and add additional days. Typically the integration between EzyVet and Cubex works very well and therefore saves times and captures charges. Treatment sheets automatically are saved to the EMR at discharge as a PDF file. Technicians quickly learned how to monitor multiple patients and their treatments- reducing likelihood of mistakes > > **Cons**: Cost of multiple iPads and monitors to go paper light. The initial learning curve in a multi-doctor practice. I would recommend training several "superusers" prior to going live for the whole hospital. The training staff was very knowledgeable but with all the different shifts and high caseload over a 24/7 work week not everyone was competent at the end of onsite training. As with any cloud based software there can be glitches with dropped wifi connections and version updates. For example, many patients had aspirin pushed through to Cubex for dispensing that we finally had to resolve by eliminating any aspirin being available through the Cubex system. We must monitor our invoices closely to ensure that clients are not overcharged by duplicate charges, which admittedly is better than missing charges. We are about 6 months into the process and still adapting our hospital policies to use SmartFlow in the most efficient manner. One aspect which increased our challenges was that the hospital changed EMR software from Animal Intelligence to the compatible EzyVet just a few weeks prior to switching to SmartFlow so we were learning both systems simultaneously . > > Increasing accessibility, accuracy, and efficiency. ----- ### "Smart Flow Review" — 3.0/5 > **Kendra** | *19 December 2019* | Veterinary | Recommendation rating: 4.0/10 > > **Pros**: I really enjoyed the surgical monitoring. It was very helpful and fast. I could focus more on my patient and less on the writting everyting down. > > **Cons**: The charges import was not the best. It can not do group codes so it made for a lot of work when you have to take your group codes and break them apart to make them work in Smart Flow. > > Overall I really liked Smart Flow. I can see how it would help big clinics and referall centers. It is not as user friendly for small clincs. ----- ### "There is not way we could manage our GP hospital without this product\!" — 4.0/5 > **Verified Reviewer** | *17 June 2018* | Veterinary | Recommendation rating: 9.0/10 > > **Pros**: The ability to look at one screen and have a snapshot of where all hospital patients are up to in a day and the outstanding tasks. Morpheus reduced out paper/scanning and enabled us to accurately record and quickly attach anaesthetic sheets to patient history. Different sections allow us to sort patients by priority or admission reason. Vets can task multiple nurses from the one space - access from home and ability to record notes and communications with the owner. > > **Cons**: Challenging to tailor some of the sheets/applications to suit our own clinic. Tech support is difficult in emergency situations as we don't have direct numbers - just emails. Does require a large capital outlay - (computers/ipads etc). I've seen other clinics that haven't whole heartedly jumped into the change and smartflow has not been utilised effectively i.e they are still using paper too. You can't soft release this product all or nothing (GO FOR IT\!\!) ----- ### "Excellent for Surgery & Hospitalization" — 4.0/5 > **Anna** | *6 October 2022* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: The anesthetic monitoring sheets were the biggest reason we started using this software. Having the medication record with the monitoring graph is invaluable. > > **Cons**: Scheduling recurring treatments for hospitalization could be a little more customizable. Seems like it is set up more for a 24hr clinic than a daytime practice but it is easy to workaround and get your templates correct. > > It has been a very good way to have consistent, accurate flowsheets and monitoring logs that are easily added to the permanent record. Downtime due to technical glitches is infrequent ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.nz/software/130402/smart-flow-sheet?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/130402/smart-flow-sheet) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data