Jobber Reviews

Jobber is the BEST

Comments: I first started using jobber almost 5 years ago when I decided to test out the free trial. Since that day, I have continued using the software and have grown my business over 400%. I think one of my favourite parts about jobber is the level of exceptional customer service; not only online but also in person. Additionally, my work flow for my business has improved a vast amount over the years. Invoicing: What used to take me hours, is now a simple 30 minute task. Quoting: What used to be done on a scrap piece of paper, is now done on my iPhone. Scheduling: What used to be done on excel, is now organized through the online calendar which can be accessed anywhere, anytime. Overall, I would recommend jobber to anyone running a service based business, and would be happy to answer any further questions.

Pros:

-The jobber platform is very easy to use and can be learned quickly. -Batch invoice creation is extremely helpful. -Jobber makes quoting, booking and scheduling jobs a breeze! -Having a client hub is a real crowd pleaser.

Cons:

Jobber is overall a 5/5 software system that has been the best thing for helping my business grow. Over the almost 5 years of using Jobber, the only thing I would like to remind people is that once you delete something, there is no way to get it back. I accidentally deleted an invoice once, and it was gone for good. This was my mistake, so as long as you're more cautious than I was that day, you'll be good.

Jobber - MY Business OSS

Comments: My overall experience with Jobber has been quite positive as it helps me immensely run my business.
It is my OSS today. It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting. I just wish I had more robust reporting features with it.

Pros:

Having a system that can be quickly and easily implemented and used by small business that incorporates features including integrates that addresses 'quote to cash' work flow was essential. Jobber does the job nicely, quickly, easily and is quite affordable for any small business. It integrates nicely with financial systems such as QuickBooks too.

Cons:

Reporting is weak with the version I currently have. There are some standard reports that provide some fair data qualities but to customize reports using custom fields or job fields is quite weak. Exporting any report to Excel does not work well. I dont get the attachment file when attempting.

10/10 would recommend!!!

Pros:

How good the program looks. It's seamless, easy to use, clients love the look of proposals. It's the iPhone of home service software.

Cons:

The only thing I could say is that Jobber is a jack of all trades, literally. It works for plumbers, HVAC, cleaning companies, and landscapers like my self. They add features and integrations to help tailor the product to each trade.

Were disappointed with jobber beware of limits $$ they will shut u down

Pros:

We set up jobber and was great the interface and client part and schedule works great

Cons:

we have a huge problem the team at jobber wanted our card and payments and they buged us till we did we set all up how ever did not know there are LIMITS!! we keep hitting the threshold and they will not increase it for our company is growing and were in good standing! spoke with many people and hit the end of the line with no solution in sight. your team at jobber has failed us and we been told wont be fixed. we spoke to many people in support and we were told nothing can be done.

An Integral Part of Our Business Operations

Comments: A very positive experience which has helped us elevate our business.

Pros:

Jobber has allowed us to stand out from the local competition, delivering a service beyond most customers expectations.

Cons:

The scheduling planner doesn't suit our need so we have to use another system for future planning of jobs.

Review of Jobber

Pros:

Customer Service is what I like most about Jobber.

Cons:

I dislike the price and the slow roll out of new abilities. I wish they would also listen to what their customers ask for in regards to ability and utility.

I Love Jobber

Comments: 10/10 love the customer service. The app is intuitive. It keeps my team organized

Pros:

Jobber is constantly trying to improve. They listen to there users.

Cons:

The inability to job cost from the phone. Also inability to see the reports from your phone.

Awesome CRM for service business, would definitely recommend!

Comments: One of the best decisions we made made to grow and keep track of our company.

Pros:

Easy to use, user friendly, good customer support.

Cons:

That there isn't more plug and play or adding features specific to industries.

Excellent

Comments: Very good! Would not change to any other program

Pros:

The streamlined process is very easy to work with, everything is in one place.

Cons:

Options for reports. Sometimes I wish it was easier to pull reports based on visits on invoices opposed to dates.

Jobber good partner

Comments: The overall experience is positive as my business strives with this tool

Pros:

Facilitates things for my clients and therefore for me as well

Cons:

Some glitches and Customer service not very responsive

Get you in and keep your money and don't honor trial

Comments: Lost Money

Pros:

The customer service people were great. The scheduling and time sheet function was quite easy to manage.

Cons:

I began using the trial then I receive a call from one of there team and we go over the functions of the product. I asked them about the estimating process and if I could have primary headers and then sub categories and he said yes in the description section. The problem is there is no pricing function in the description area for estimating your job. So I call and they customer service says oh it won't do that it will all have to be entered in per line to do it that way. I then ask is there a way to have services cost not show on the final estimate and it does, but if you add any products that would be bought from a store those items also would end up not showing with a price. So your bid would end up as a sub total with everything combined or you have to show everything to get it to show. Now I have just given a free pass to the owners to pass my bid around to see what I charge per line item. I called them to address this 5 days after signing up based on sales persons information and when I call them to get a refund of the $104 I paid. I asked if I could speak to billing and oh guess what billing doesn't have a phone. So I asked for them to speak with them and I get told since I paid the money to get the discount to move out of the trial and have an account I don't qualify for the 14 day guarantee. Also, the job form doesn't go along with the job from day to day. It resets to a new job form for each day. So you have to go back find the job in schedule and review there.

Overall a great program

Comments: Ease of use and quickly putting in jobs. Could do a lot better if their software handled client credit on account and texting freestyle and dropped their monthly payment to more reasonable price for small business to use.

Pros:

Great look and ease of use. Works on all devices.

Cons:

Compared to other programs like this, The cost for options is quite high. They are pushing more to have credit cards processed through them and have done away with paypal payments. There is only texting of canned messages. My biggest issue. Over all though the $130.00 a month for half way decent options is to high. If you pay a full year in advance then that price goes to 99.00 a month. So charging you 30 more paying by the month is another down fall for this software. To pay in advance for small business it penalizes them. Another downfall is how it handles your clients that over pay or pay in advance by applying credit to their account. I does not handle this very well at all!

Pretty with minimal functionality

Comments: Poor experience.

Pros:

The software did look nice. They have the touch and feel of a modern CRM / ERP.

Cons:

The software has numerous Cons: 1. The schedule view does not have a monthly view when on the mobile app and syncing it with another app removes the purpose of a one stop shop CRM. 2. The "Two Way Texting" does not allow you to initiate conversations with previous customers, or potential new clients. 3. Route scheduling is cumbersome and underdeveloped. 4. Customer support is wildly unaccommodating and rude if you run into a snag when compared with similar CRMs that have a strong focus on customer service. The list goes on, I like to try all systems on my businesses to see what works best for both back office and field techs. This specifically was one of my worst experiences with a CRM. It was the second time I ever deployed a new system where my field techs were actually more bogged down than they were prior to deployment.

Jobber is #1 helping any business to GET THE JOB DONE!

Comments: Jobber helped to complete the gap and provide a spot where every memember of our business from the Owner to the Job site employee, from the job site to the office and then from the office right into the customers own portal. Ease of use is top notch!

Pros:

Mobile usage, invoicing, customer management, credit card processing, Live texting and complete company involvement.

Cons:

We do not have a con list. We love it!We can't say enough about the ease of usage of the entire program.

Has potential-needs work

Pros:

Field staff are able to easily track time in their mobile apps. Client hub is starting to be a valuable tool, it needs work though.

Cons:

You can't chat with field workers on their apps. It's difficult to bill from the mobile app. The time sheets don't properly sync with quickbooks. You can't sync your own/bank merchant account to jobber payments. Refunds take 5 days to process, you can't issue partial refunds, or take partial payments. you can't mark an invoice partially paid (construction typically does a 7% hold back of funds) It's tough to see which invoices are still outstanding. Payments do not automatically apply to invoices in quickbooks. No way to edit outline of client reminders to not include appointment times- we would like to only include appointment dates. You can't issue a credit on an invoice. you can't see aged receivables by client. You can't set individual staff availability ie; some needs monday off so it's blocked out. Instead, you have to enter a basic task and complete/delete it so your calandar doesn't get bogged down. You cant batch complete tasks jobs-need to auto complete late visits. you can't set individual payment terms for different types of clients - (one that would be really helpful, would be if issued before a day of the month, its due the following month on a day. needs an hr area for staffing meetings and notes. Clients don't like how they're currently accessing client hub- one suggestion would be a mobile app or a save to favorites button which is easily recognized by clients.

Ease of use

Comments: For the most part Jobber is a good software and having used other products doing the same thing I still prefer Jobber to others.

Pros:

We use jobber because as a scheduler I can map the day of stops for my techs and see what location in the City they are working. I also liked that it integrates with payments.

Cons:

I found the linking with QuickBooks to not be a very functional feature for us as deposits would double in my QuickBooks once I uploaded the invoice. I no longer sync, also my techs have expressed frustration after a update with the mobile app not functioning as well as it used to for notes added to the file for a client.

Good but not great. Extremely slow to implement functional improvements

Comments: The biggest benefit for my industry is to have an all-in-one software that lets me manage clients, scheduling, billing, and reporting, and most importantly track and log my pesticide usage - which is a legal requirement for my industry. It does the first 4 things really well, but the chemical tracking is such a cumbersome, poorly designed abomination that I'll jump ship in a heartbeat the minute I can find a comparable CRM solution.

Pros:

It's easy(ish) to get started. There's a lot to learn, like any software, but once you get used to it it's pretty good. Menus could be better, there's important features hidden in weird areas, but there's not so many different areas to explore that it's overwhelming.The ability to integrate a contact form into a website is a big one, it makes grabbing all of a customer's basic info a snap. Creating quotes, jobs, scheduling visits, invoicing, follow ups, all a snap.The mobile app is OK, could definitely benefit from improvements though. Hard to use an app that doesn't have any offline functionality whatsoever.Customer service is decent - though it used to be GREAT. Wait times are now very long, but the staff are all friendly and knowledgeable.The ability to create your own (service) reports and job forms to attach to visits is an important and useful feature for my industry. Attaching photos and other relevant files is quick and easy.

Cons:

The short version of complaints is that Jobber devs simply don't listen. Ever. Years of submitting the same recommendations and complaints and nothing gets addressed. And I'm talking about fundamental critical changes that are vital to my industry, not cosmetic things or little bugs. But no, just the same lip service from the CS team "we'll certainly pass this along to our dev team". All they seem to be focused on improving is the offerings in their app marketplace, finding redundant integrations that no one is asking for or needs.Jobber is VERY expensive, which adds to the frustration of being ignored. If it fits your needs as is, great, but don't expect any changes.The mobile app can't be used properly offline. It won't even launch if there's no data. So if trying to access your schedule to find the address for your next appointment you'd better hope you took a screenshot of your day in the morning so you know where you need to go.Jobber doesn't push changes to client changes to QBO, instead it relies on making the changes in Quickbooks to be pushed to Jobber. We're using the CRM software as the primary tool to manage all aspects of client info, yet we have to open a completely different software to save changes to certain info.Pesticide use records. The whole thing is a mess, from top to bottom. Period.The system sends WAY too many emails to clients for various functions. I'm often marked as a spam sender and vital communcations are missed.

The Best Customer Service and Great Software

Comments: Putting tablets in the field with time tracking saved us at a lot per month in labor by holding workers accountable. Administrative time/hassle was greatly decreased. Probably save 3-5 hours a week over old software (Zenmaid). Peace of mind. It is very very nice to feel like I have a team (Jobber's support) to help us if we have any issues. It's like a free insurance policy.

Pros:

I bought a cleaning company summer 2017 that does about 500 homes per month, and needed to switch from the clunky and often failing cloud-based software we used before. I talked to several companies like Jobber, but was blown away by Jobber's level of customer service. They explained things and helped me for as long as I needed them to, to feel comfortable with switching to them. We are about four months into active use now and my expectations have not been unmet in any regard. The continued support is amazing -- any time myself or my office people have questions we hop on the chat and are quickly responded to. The best part is that Jobber continually gets better -- they are continually seeking ways to add more value to their product. User-wise, this product is great. It is so fast to navigate (no lagging between pages or searching for something). We have six crews in the field with tablets, and are able to see when and where they check in and out of each job. We can pull up a map view and see all the homes that are done so far in the day. We can easily add a crew to a home if we want to send additional help, and their tablet is automatically updated with that information. If you decide to use Jobber, be sure to know what you are doing when you enter all the customer information. Pay attention to the different areas of custom fields "Client", "Property", "Job" etc. and how they populate and do not populate to other areas. We lost some time there.

Cons:

Currently would like to see: -Automatic emails for followup able to be sent without having to close a job -- just by marking it as complete. It would be ideal if you could set the frequency of this contact -- such as every time, once per month, once per quarter, etc. I don't have many cons off the top of my head. In my opinion it is a phenomenal value for what you get.

Jobber user since early 2016

Comments: Jobber is great - Still needs improvement - We will continue to grow with Jobber!

Pros:

Jobber is great & I love it. Since day one we have adapted & curtailed our layouts & formats to what Jobber has to offer - It has worked out very well! JOBBER IS GREAT! I strongly recommend Jobber! However, there are some things that I would love to see changed! Question No. 1 - "Why can we not use BOLD, ITALIC, UNDERLINE, HIGHLIGHTING, ETC (Format options)?" I have been asking this for yrs!Question No. 2 - Can Jobers improve on the accounting side of things? For example: If a customer of ours has a credit of $200 (on their account) & we send them an invoice for $100.00 ***I would like to see this communicated to the customer better! - In British Columbia, our power company (BC Hydro) has a good format that will advise customers that no payment is required (Due to their credit) ***I wish Jober had stuff like this, I wish the accounting side of things was more diverse.

Cons:

"Why can we not use BOLD, ITALIC, UNDERLINE, HIGHLIGHTING, ETC (Format options)?" I have been asking this for yrs!Can Jobers improve on the accounting side of things? For example: If a customer of ours has a credit of $200 (on their account) & we send them an invoice for $100.00 ***I would like to see this communicated to the customer better! - In British Columbia, our power company (BC Hydro) has a good format that will advise customers that no payment is required (Due to their credit) ***I wish Jober had stuff like this, I wish the accounting side of things was more diverse. I HATE IT WHEN JOBBER IS DOWN!!!!!!!!!!!!!!!!!!!!!!!!!!

JOBBER HAS IT ALL BUT FALL SHORT ON THE BASICS

Comments: The basics of what Jobber is built around is route scheduling and can do so much more. The basics of being able to simply organize routes while out in the field (like other apps offer) has been overlooked

Pros:

Jobber is a great idea with excellent customer support. The support for this product is through the roof excellent! The overall programming is huge, you can do a ton of stuff with Jobber.

Cons:

The Achilles heel is this; jobber is designed to be used as a route manager for administrators and employees. The idea is that an employee can load up his or her daily tasks and go to work. From an employee’s stand point that is easy enough. Click on the first job for the day and they are off . . . . . First part of the problem we are experiencing with jobber is that if the employee is not within a good service area the photos and service notes for that home will not upload AND WILL NOT be kept in cue until the employee gets into a decent service range. If you have spotty service where your route is this will not work for you. You'll end up going back to paper logs. FOR AN ADMINISTRATOR - jobber really sets up work nicely for the day, week, and month very nicely BUT has some really important short comings that you should be aware of PRIOR to starting this service..... As an administrator you cannot mass assign or unassign routes to and from employees. You cannot memorize the modifications to a daily route but one click. JOBBER needs to be able to allow us to set up routes as a whole NOT just individual’s one at a time to create routes. FOR EXAMPLE: we need to be able to go into a master list of clients, click and drag those clients into a “MONDAY A” route and or a “MONDAY B” route and the same for Tuesday and Wednesday etc. etc. . . . . if we want to make changes to a route as a single entity we should be able to do that as opposed to what we have to do now which is change each individual client to be on a different day one at a time for the next 6 months and or 10 years FOR EXAMPLE, we have three routes per day each route has approximately 20 visits. If an employee calls in sick and we need to reassign 20 visits to another employee we have to do it manually for EACH CLIENT as opposed to just reassigning and entire route to another employee. WHAT WOULD BE MOST HELPFUL AND CURRENTLY NOT AVAILABLE FROM JOBBER, would be to adjust routes on the "map" page and have it ask us if we want to memorize the reorganization of that route for all future visits or just that one day. The way that it is limited requires me to go in and manually change EVERY JOB ONE BY ONE to the route organization. This process takes approximately 1 to 2 entire minutes to complete depending on whether or not the visits are reoccurring for the next 6 months or six years . . . . . 1 to 2 minutes times 20 minutes obviously doesn’t work for any administrator at all.....the only way around this is to make the changes daily or weekly which is labor intensive and your will be paying for this each time your employee has to redo the routes.

Jobber A Maybe for Business

Pros:

The software is ok, but has great online support.

Cons:

Very poor features, like text communication to clients does NOT go into client communication on the client personal log/file. It is housed in the text platform in jobber. So you have to look into two area to find out all comm. on one client. Quote from Jobber support: With the texting service it is through an integration with Twilio, this is part of why it is separated. Were you specifically looking to search for a chat history with a client? Thank-you for sharing this, it sounds like you would like to be able to have the client communications sent out via text also populated into the communications folder under the client profile (similar to emails), I do apologize this isn't the case at the moment. However I will share this with our product developers to consider for future iterations. Also if you want to run a simple report like show me all my clients in Az. or Cal. Quote below from Jobber-support. "The report will show all clients and not just AZ. Unfortunately none of our reports are able to filter by ja specific a state/ area if you service multiple areas. The Excel document would have to be downloaded and filters created in Excel. I can understand how having this available would be important and I can pass this feedback along to our Product Development team."

Great software

Comments: Overall great experience

Pros:

Its functionality and user friendly interface

Cons:

Needs to have more job costing built in or product/service catalog for easy of quoting and also need to change route opt to be able to be set to certain days/team members. Also drag and drop feature NEEDS to be implimented into route opt. Route op is honestly a pain to use right now for a lawn service business

My Review

Pros:

The Ease Of Use, the customer portal, the workflow from client inquiry to job scheduling and billing

Cons:

When you have an issue or cancel, all your data is locked away from you so if you dont have a daily backup you could lose all your client information that is in the system

Jobber from a Person who is not techie

Comments: Scheduling and dispatching: Jobber can automate scheduling and dispatching, saving time and reducing errors.Invoicing and payment processing: Jobber enables businesses to create and send invoices electronically and process payments quickly and securely.Customer communication: Jobber provides an efficient platform for communicating with customers, including scheduling appointments, sending reminders, and tracking customer history.Job tracking and reporting: Jobber provides real-time visibility into job progress and performance, enabling businesses to track and improve their operations.The benefits of using Jobber include:Increased productivity and efficiency: Jobber automates many time-consuming tasks, freeing up staff to focus on other important tasks.Improved customer satisfaction: Jobber enables businesses to provide better customer service and build stronger relationships with their customers.Better cash flow: Jobber streamlines invoicing and payment processing, helping businesses get paid faster and improve their cash flow.Enhanced visibility: Jobber provides real-time data and insights into job performance, enabling businesses to make informed decisions and improve their operations.

Pros:

-Jobber offers businesses a powerful suite of features that helps them manage their day-to-day operations more efficiently.-It provides users with easy-to-use interfaces that make it easy to create, manage and track jobs, estimates and invoices.-It also allows businesses to set up automated payment reminders and track customer history.-Jobber’s customer service is top-notch, with knowledgeable and friendly staff available to help with any questions or concerns.

Cons:

-It can be a bit expensive for businesses with lots of jobs and invoices to manage.-The user interface can be a bit clunky at times and may require some getting used to.-It is not suitable for businesses that need more complex job tracking or invoicing systems.

At in One App

Comments: I taught myself the program over 7 years ago. The help videos are a great tool and asset to learn what is needed to help your company run smoother. Plus the customer service team with Jobber is the best. They go above to help get any of your issues addressed. Best IT folks in the business.

Pros:

The pros are being able to easily train your staff on using the app, scheduling, invoicing, and adding documentation and photos of work is important. Getting signatures from customers is added automatically to Jobber. It just makes sense the get the work done in a step-by-step process. We love using Jobber.

Cons:

not being able to get some of the upgrades that others paying a lot more get, we are on the loyalty plan, been with Jobber for many years. We should bet some perks for being so LOYAL.