VidCruiter Reviews

Time Saving - Amazing Customer Service/Tech Support

Comments: Mostly the customer service has been the standout, the platform is excellent but the staff really know the platform and listen to what we need in our process.
They also get back to candidates really quickly if they have video problems - it's never the system it's always speed of internet or the user not following instructions.
They are so helpful and connected, it's a real pleasure to deal with them.

Pros:

Easy to implement, great training that is hands on and personalised not just a video to follow, a human being interacts with you to understand the process and flow you want. Client love the system, saves so much time. Candidates love the speed they can get their information in front of the client. It saves me a lot of time on the phone.

Cons:

From an agency perspective I'd like it to be more ATS for the candidates, there are ways around it but it would be great to have one place to move candidates once they are finished to a central point. I don't think this is the point of Vidcruiter so it's really not a con. Just a wish. They are hard to fault and I've used lots of systems.

Vidcruiter Review

Comments: Excellent and would recommend other businesses to become acquainted with this application.

Pros:

Awesome application to track applicants, candidates and new employees. Love the ability to rate applicants in the system.

Cons:

Recently, notice that I am not able to select any positions on the rating tab to access the interview guide.

My experience

Comments: I would like to start by saying, I am a user of the software, not the person who set it up.
So my experiences might not be optimal.
Vidcruiter in general works fine.
Sometimes is a little clunky and cumbersome, especially with navigation and trying to locate certain aspects of someone's application or changing titles, etc.
It has some very good features, but sometimes these features also seem limited by imposed criteria, e.g. timeframes.
I received minimal help in using from customer support when it was first implemented and we had lots of problems.
When I ask for something to be changed or assistance then I get what I asked for, nothing more. Sometimes suggestions or opinions or advice would be nice.

Great Customer Service!

Comments: We are trying to optimize our recruiting process so that we save time and find great candidates, while also giving candidates a fantastic and streamlined experience. Multiple people from my org are involved in the recruiting process, and Vidcruiter makes it easy to keep everyone on the same page. The time-saving features also allow me to do more with my day!

Pros:

The Vidcruiter team is incredibly responsive and helpful. [SENSITIVE CONTENT HIDDEN] proactively reached out to share new updates and features that he thought would help our team. Then he took time to actually help me implement and practice them. Our organization focuses on creating self-sufficient and time-saving solutions, and so many Vidcruiter features help me do just that. I love the automatic scheduling, video call option and ratings integration.

Cons:

Vidcruiter seems to really listen to their customers and are working on one thing that would be helpful to me: allowing me to move between Admin and Guest. They are already working on this feature and it should be out in a couple of months.

Vidcruiter

Comments: I can use this software to service two different countries. Canada and the Caribbean. I can give other members of the company access to the applicant information without giving them full access to the software.

Pros:

Once I post a position here it is posted on Indeed also.

Cons:

Not being able to do a word search from the resume collected.

Excellent Product

Pros:

· Automatically schedule the interview · Multiple Interviewers at the same time including crucial team members in the process · Private chat between interviewers to stay coordinated during the interview · Talk for as Long as You Want · Record the interview and tag a section for future review · Your Company Branding on the Screen · Mobile Interviewing with VidLive for iOS and Android · No need to download any software on your PC or tablet

Cons:

No local office in NYC which is really not an issue since they are always available.

Would recommend VidCruiter to all major events!

Comments: VidCruiter has totally changed our volunteer interview experience. It has been easy to set up, easy to use and easy to manage and when dealing with a large volume of people it has made the whole process far less manual. We have received a lot of positive feedback and we would recommend them to any major event in the future. The team at VidCruiter are hard to put into words, they were with us every step of the way, willing to help day and night and we could not be more grateful to them. We look forward to working with them again in the future.

Pros:

- Biggest pro- Volunteers did not need to download or login to any specific software it was simply a link to click on. - From an administrator point of view we could also easily track volunteers every step of the way. - It was quick to set up with multiple people interviewing at different times - The emails could be customised - Automated reminders could be sent - Automated thank you email could be sent after completing their interview - Easy to reschedule interviews where necessary - Amazing software for large volumes of people

Cons:

Honestly, there are no cons. VidCruiter ticked all boxes of what we needed. We still had a couple of people unable to hear/see on the interview but this was a handful out of 600, so we were delighted!

Great software, very user-friendly!

Comments: The VidCruiter software has significantly helped us streamline our recruiting initiatives. The product design allows complete customization of the entire application process. VidCruiter has enabled us to efficiently screen thousands of applicants and hire qualified candidates. The support team at VidCruiter are both helpful and responsive. Highly recommended!

Pros:

Extremely easy to use. Saves time and money.

Cons:

Reporting options could be enhanced.

VidCruiter for the Win!

Comments: In my last role, I was assigned the not-so-small task of choosing a new video interviewing platform for our 50,000+ organization. Our recruiters source and interview literally hundreds of candidates a day, and with remote working capabilities being more in demand, it no longer makes sense for us to spend the money on flying every candidate in to our home office. I put in months of research, pros and cons comparisons, and cost analyses on every possible video interviewing software available on the internet, and I can honestly say VidCruiter is one of the best out there. I was blown away by the level of detail the demo call went into, and the representative I worked with was able to answer each of my questions, and even circled back on the specific ones he needed to find out more for. The trial period was lengthy and cost-effective, which allowed my managers to take ample time in testing the functionality across multiple groups to ensure it was a best fit. The software itself is amazing, and appears to be limitless in its capability from a UX perspective. Customizable design, easy to work with, security, organization, recovery options if a network connection occurs, you name it--they've got it! We invested in a broader package once we worked with the tool in its entirety, since every recruiter had a great experience working with it and said it came fully equipped with everything they need. My managers and I are very grateful to have come across such a great software, and will continue to invest since it will guaranteed only get better from here! Would highly recommend to any company of any size.

The worst system I've used

Comments: Indeed was not the greatest platform, but it was usable and despite it's quirks easy enough to figure out. This one doesn't follow any standard usability conventions. It reinvents everything and does it poorly. Anything that can be one click is several clicks.

Pros:

It has a lot of features. But you have to figure them out.

Cons:

It's probably the most convoluted and unintuitive software I've used. I'm a power user and am ok with learning curves if it makes sense and is worth it. This system is very poorly designed and everything is a struggle.

VidCruiter has become indispensable.

Comments: For the most part, candidates report VidCruiter is easy to use. There are of course issues with platforms and software every now and then, but these are a minority of cases, and customer support is so excellent that I don't feel these cases are a detriment to our hiring goals. Every case is solved expediently. I especially appreciate that customer support will call my candidates directly, so the responsibility for solving the issue is on VidCruiter and not my candidates or me. In this arena, Remy deserves praise. When I call for help, he almost always answers the phone, and when he doesn't, I get a return call promptly. He's always courteous and clear, even when my questions belie human error or lack of understanding on my part. Principals love VidCruiter, specifically the video interview and the references. 1. Video interview -- Last year, our initial screen was a phone screen conducted by me. I would share my notes and ratings with our five principals for them to decide whether they wanted to use their limited and precious time to schedule a phone interview. This year, we use the VidCruiter video interview in place of the initial phone screen. My principals report that they feel much more confident moving forward to phone interviews based on the video interview. They also report that there have been far fewer "dud" phone interviews this year than last year, meaning the video interview has provided far more useful information than our phone screens last year. 2. References -- Last year, one of the principals would call each reference, take notes, and share written notes with the other principals. This year, all 5 principals can read each reference's words directly. The potency of the references is greatly augmented. Also, I'm able to ensure that all references have been collected by a certain date/time, so we're able to make hiring decisions much more quickly than before, when we had to wait to catch references on the phone.

Vidcruiter is a helpful tool that offer amazing features.

Pros:

Vidcruiter has great, responsive customer service. The software ultimately does save time with our on-boarding process.

Cons:

because it is not very user friendly, it does not inspire user to take full advantage of its capability

A great all-inclusive product with a company who provides exceptional customer service

Pros:

Organized platform that can be tailored to our needs, all-inclusive, excellent customer service. Great for our applicants and clients.

Cons:

We do not have any cons as of right now.

Best ATS I ever used

Comments: I can really go paperless.

Pros:

I can add unlimited amount of position in this system, I can add pictures to the system, I can send a delayed email to candidates, I can send report on each product, This is linked with out payroll department.

Cons:

Not being able to blacklist a candidate, not being able to have the question rotate, our evaluation not being scored individually (but this is being worked on).

Vid Cruiter Review

Comments: We have been using VidCruiter for almost a year now. We do a lot of recruiting at the front line agent level in Canada and Jamaica. Vid Cruiter has helped us become more efficient by allowing us to have our entire recruiting process in one data base. Everything we need is at our fingertips. Rep was extremely knowledgeable and guided us through the entire set up process. He always had time for us.

Pros:

We get all the information we need from the candidates as opposed to our recruiters doing the pre screening interviews. It saves us a tremendous amount of time. All the information we need is in one spot. Great for profiling.

H.R. Recruiter

Comments: VidCruiter is a great applicant tracking system. The staff who I work with is amazing! He is very patient, friendly and very knowledgeable and will guide you step by step in the process.

Pros:

Great

Cons:

N/A

Review of VidCruiter

Pros:

I like how it keeps everything together!

Cons:

Smoothness of experience! Right now I have to receive a calendar invite and manually add it to my calendar. Additionally - I think the experience of bringing up resume/client page, the notetaking page could be a bit smoother. Having two tabs and multiple links to manage is a little tough.

Useful tool for recruiters and hiring managers

Comments: We implemented this tool in our recruitment process in 2015. We hired bunch of people for Marketing, Recruitment, Sales and Consulting teams.
Costumer support is great, whenever I needed help I would always get immediate answer and support.
The tool is easy to use, the functionality is structured and organised.
I had great experience, and considering that I am very demanding person, I was happy with the application and costumer service we received.

Pros:

- helps to evaluate candidates communication skill - we made our recruitment process more efficient

Vidcruiter is the answer to our Recruitment Prayers

Comments: Vidcruiter makes the process of interviewing thousands of candidates so much easier. The staff is always quick to help and answer any questions for both our team and potential candidates.

Pros:

Vidcruiter team is easily accesible Very user friendly

Great

Comments: * Great experience
* The team team is very help and propmt

Pros:

* Easy to use * Great for holding/ storing information * Phone interview/ live interviews * Watch candidate videos

Cons:

* Troubleshooting issues may arise at times

Great mobile friendly HR tool

Comments: My overall experience is good.

Pros:

VidCruiter has been a great addition to my team. It wasn't difficult to setup and my team could easily start working on it, due to the good looking UI that it brings. I've contacted their customer support once and they were very friendly and helpful.

Cons:

I haven't experienced anything that I disliked about VidCruiter. I also didn't use it for so long though.

Pleasure doing business with you

Comments: I have found VidCruiter easy to use and navigate. Our candidates have reported a pleasant experience. I have always received great customer support.

Pros:

saves time

Cons:

lack of personal touch with candidates

VidCruiter has made our worlds 10x easier!

Comments: We initially joined VidCruiter as a way to expand the amount of candidates that we're able to consider and allow for candidates who might have weaker candidates initially to be considered. What we've gained from using VidCruiter is a more accurate and insightful read on candidates by being able to see their face and hear their voice. This has impacted both our recruitment team and the hiring manager that we work with. They have LOVED getting to know candidates in a way that feels more personal to them through the use of VidCruiter.

This software has it all!

Comments: Our trial period has been great. Support is A+ and so far the platform is awesome.

Pros:

I really like that that the process for the applicant and recruiter can be customized to our specifications from start to finish.

Cons:

The only con that I can think of is the applicant having to download an app to do a video interview. I think that deters some people.

Vidcruiter

Comments: Customer support has been an amazing help with all my Vidcruiter needs. Vidcruiter is very organized and allows me to do my job with ease.

Pros:

Great customer service

Cons:

I have made a few suggestions of things I would like to see or have looked into. I have been told I am on a list for IT to look at but it has been months with no feedback.