Campaigner Reviews

"Use What You Know"

Comments: We send a weekly email to 40k users and this program has worked for us for the last 8 years.

Pros: This program was already in use when I joined the company and the learning curve was minimal. It has all the standard templates, contacts, and reports that you would need. Every time I have called customer service, they have been helpful.

Cons: Working with the templates can be really finicky. It can be difficult to get it to do what you want at times. It is also not as user friendly as MailChimp, for instance. Their reporting is there but you have to do click more time to get to it and comparing email sends can be annoying the way it's laid out.

"Great product for the price"

Comments: Overall, it performs just as well as other software out there with a Canadian server.
The price is very good.

Pros: -Easy to use
-Intuitive
-Reports are comprehensive
-Contacts are easy to manage
-Lists (groups) are easy to manage
-Canadian user that needs data to be kept on a Canadian server and campaigner meets that need.

Cons: Sometimes, what you design in drag-drop editor isn't what gets sent out.

"Good, but not for beginners"

Comments: We are an agency and use Campaign to send email broadcasts for out clients.

Pros: The price is probably why my company chose Campaigner.

Cons: Campaigner is not really set up for agencies to manage multiple client accounts. It has improved a bit over the past couple years but still clunky in that I, as the manager of multiple clients, cannot use my email address as the contact for multiple "sub-accounts." I also cannot set up new sub-accounts; I must request this from support and wait for them to do it. We need to move faster than that at times.

"Commercial Real Estate"

Pros: I like the thought that was put into the little details such as, being able to put in a subject to any email link when linking to an image or text. I appreciate that because our Constant Contact account is very complicated when adding a subject to an email link.

Cons: It's a little complicated to use. I've had multiple issues adding and changing minor things to the blast. Sometimes you add a photo and boom its huge and you have to get in there and minimize it; sometimes you have to minimize the width and not the length. It's not as user friendly as Constant contact. The functionality of constant contact is very straightforward and consistent. For example, if you need to add an image somewhere to your blast, just drag the image icon to the area of choice; if you want to add a button, then just drag the button to where you like. We currently use both CC and campaigner and had thought of switching to campaigner which is why we started testing it out but cannot because we are very busy and need to be able to move through setting things up quickly. That's the thing holding us back from switching.

"Great for Small Businesses"

Comments: I like the software as a whole. We are small so don't use it a lot but it's great to have. The staff that set us up were great to work with.

Pros: Being able to duplicate a previous SEND so I can update it easily instead of recreating. Report are easily viewed. Being able to set the time for the SEND. The ability to SEND a previous email only to those that didn't open the first time. I like the fact that I can see JUST the opt outs and the bounces - both hard and soft.

Cons: Sometimes I want to have a picture to move to a certain spot in the 'page' but it won't go "dead centre" I would like to be able to edit a SENT product to be able to update a typo or date and then RESEND to those that didn't open. If I create a copy, I loose the means to only send to those that didn't open the original - if there is a way I would be interested to know.

"Campaigner Review"

Pros: - I like that it's customizable with HTML. Customizing our own emails in this way is extremely important in our business.
- Being able to see the metrics of who has clicked and how many times helps us to prioritize our follow up. This is huge.

Cons: - Navigating the user interface can be cumbersome at times especially in reviewing the metrics for clicks, and opens. It seems to kick you back to the beginning and forces you to click through multiple menus to return to different options.
- More insights into what was clicked and by who would be more useful. Or a profile of each contact and their activity within our emails would be nice. Being able to see that John Doe has opened the past 5 email blasts on office properties and clicked the brochure link on 3 of those would be ideal.

"Campaigner is a workhorse for us"

Comments: Very satisfied

Pros: Easy to use, reliable, better email news.

Cons: Wish the images would be easier to scale

"Campaigner fits the budget and does what's needed"

Comments: Great product and a great price to allow me to easily provide email marketing to my list.

Pros: Low entry to get started, very easy to use.

Cons: It does everything I need, but I can see where it may not have ALL of the features of some of the more expensive products. But since I don't require them, I don't miss them, or the higher price tag.

"I like the idea of this, but not easy to use"

Comments: It's been neutral. We were a Streamsend customer before they were bought out. I like the price but everything else is really not intuitive.

Pros: Cost is the biggest pro for this software. It's much cheaper than their competitors and I like that you don't have to pay per contact.

Cons: I have a really hard time getting emails to appear properly as coded. The campaigner system seems to manipulate or change things that shouldn't be changed. It also seems to have a good bit of bugs in it.

"Useful platform for contacting my clients and prospects"

Comments: It helps my business keep in touch with my clients and with people who buy my services

Pros: Easy to use, functional. I was able to set up well with lots of help from customer service. Now I am familiar with it and I use it every 1-2 months. I don't believe in pounding people with emails every week. It's great to have the stats from the emails to see how the subject lines are working. I had some problems in the past with some of my lists but that was sorted out with help from sales and customer service.

Cons: It's quite expensive for my small business. Probably need to prune down my databases. I have no idea how to do that and I am not sure if the contacts duplicate between different lists. I really don't have a lot of complaints about campaigner. I find the service way better than constant contact which was awful.

"Non-Intuitive User Interface & Customer/Tech Support Declining"

Comments: One of the biggest positives with Campaigner when I first got it 5 yrs ago was the hands-on Tech Support, which was readily available and really helpful. However, lately it hasn't been. I couldn't get a simple JPG image inserted without the software rejecting my test emails. Support was difficult to reach and ultimately worthless. Not only could the person not solve the problem, but the "escalation" support never came. I finally had to re-structure my email into a very simple text format. Very disappointing and frustrating. (Note: Earlier campaigns using the same image design always worked fine. Never had a problem.)

Pros: Ability to send 2,500 emails to our Contact base.

Cons: Using this software isn't intuitive. I have extensive MS Office experience but can't easily navigate this software. It is more like the WordPress software which is similarly frustrating.

"Awful for designing emails"

Comments: We use Campaigner to send reminders, newsletters, and promotions. We have three staff members that use Campaigner and we use it on a daily basis. The benefit of Campaigner (for my company) is that it allowed us to create a plan that suited our needs, for a far more affordable price than the competitors. I quickly learned to use Campaigner's email builder as infrequently as possible. If you're considering Campaigner, make sure that you have a lot of patience.

Pros: Affordability - the main reason I continue to use Campaigner is that it is BY FAR the most affordable option for my company's needs. Customizable plans - With Campaigner we were able to set up a plan based on monthly emails, and not contacts (as is the case with most email marketing platforms) which allows us to send infrequent emails to our large customer base.

Cons: Frustrating to build emails - "Glitchy" doesn't even begin to describe the absolutely nonsensical malfunctions that occur while designing an email in the campaign builder. Random spacing, broken links, and font reassignment are just a few of the issues I have come across using the Campaigner provided tools. Not once, but TWICE, has the program completely erased parts of my email template after HOURS of work. Total waste of time. The email builder is THE LEAST user-friendly software I have ever worked with. Questionable customer service - I called customer service to make a short-term increase to my email limit (it was supposed to be ONE MONTH) and I had to call multiple times over the course of THREE MONTHS before our account was set back to normal. I'm still not sure if the rep flat out lied to me, or if he just managed to forget to do something multiple times. My associates have also had run-ins with Campaigner support being rude and condescending when calling for assistance. If you're going to run a platform that doesn't work half of the time, maybe work on having better customer support...

"Great value, could use a few more features"

Comments: It's much more user friendly, customizable, and visually appealing than our previous provider.

Pros: Ease of process from start to finish. If you use a template and drag-and-drop, it's easy to set an email up and test it, add contacts, and send.

Cons: Could use some more customization, sometimes I feel limited by the features. I also wish it was easier to take a previous email and duplicate it to make the next one, instead of making a template at the beginning of the design process.

"Great alternative for ConstantC"

Comments: Overall good!

Pros: Easy to use, multiple choices so I chose it

Cons: Limits on photos saved and some won't delete

"Good option for mass emails"

Comments: We have found it very easy to use and to design attractive emails that open correctly on all platforms.

Pros: The customer service is excellent. You'll get an English-speaking person who totally knows the product and will be able to help you the first time. They are typically not rushed, so if you need to have them stay on the line while you work something through, they will.

Cons: We're on a monthly plan, so we pay even if we don't send anything in a month. It's probably cheaper than paying as we go, but I hate to pay a bill when I know I didn't use the product that month.

"Things I feel should change"

Pros: I like that you can send to multiple agents at one time.

Cons: The program is not as easy to navigate as the previous "Streamsend" was. There are too many steps to take before you actually send your flyer. I am pretty computer savvy, so if I'm having trouble, I wonder how many others are??

"A Great Marketing Tool"

Comments: Overall it was a great experience. It provided us with the platform we needed for our inbound marketing efforts and the team was easy to work with.

Pros: It was easy to manage with templates that could be cloned and edited.

Cons: I found the navigation a bit small to read and a bit finiky at times.

"Campaigner is easy to use, offers seasonal programs and maintains our customer database"

Comments: It is a good company to deal with.

Pros: My business is only open to the public 3 months a year. They offer off season rates.

Cons: The new letter writing options are just okay.

"Great for PR Campaign Management"

Pros: If you can't afford to subscribe to an expensive contact management/media database - Campaigner is a great solution. You can house and manage your media contacts and send out campaigns following all protocols (allowing for opt outs, etc).

Cons: Most of the templates are set up for newsletter or email promotions. I had to strip down the most basic newsletter template/ad promo to get a very basic layout that would be appropriate for emailing the media.

"Excellent product"

Comments: Well-structured, well-supported, and fully-featured. Campaigner has a vast set of tools to allow us to customize our emails with personalized information. The reports and analytics are best-in-class. We use this for internal communications in a large (10,000+ employees) company with offices spread across the U.S. I'd recommend taking with a grain of salt reviews from a person (who clearly posted twice) who is too disorganized/lazy to end their free trial. The fact that Campaigner gives s 30-day free trial is, by itself, a really good feature for those trying it out. Just make sure you're not too lazy to cancel if you no longer want the service.

Pros: Great feature set, easy to learn.

"Campaigner"

Comments: I am getting our messages out in a timely fashion

Pros: Easy to upload artwork and place images into the wireframe. Easy to add email lists and set timing for the campaigns to release out to the customers.

Cons: Difficult to edit the tables for the background layout. Wish is was more designer friendly and easy to just add fonts and looks. In all fairness I will take another tour of the site to be sure that I am up to date on any new features.

"Admin Assistant"

Pros: Ease of scheduling campaigns, seeing unsubscribes and hard bounces

Cons: some of the databases don't copy over completely and we have to go back and review again.

"We use Campaigner all the time. It works well for our purposes."

Comments: Ease of mass email communication.

Pros: It's an easy way to reach all of our members. Great for weeding out people who have unsubscribed and figuring out whose emails are bouncing. Appreciate the "view in browser" option for those who have issues with the emails.

Cons: It's a bit of a complicated process, at first, to figure out how to set up an email. Once you've done it a few times it's great, but it's not overly intuitive.

"Campaigner is THE best value for digital marketing"

Comments: When I was looking for an email solution for our gallery's customers, I researched ALL the available options. Campaigner's no-frills, affordable solution was perfect. Their competitors are over-flowery. We are a retail business, not a party planner.

Pros: Price and the lack of silly frills. We do not need to send party invitations.

Cons: Would like slightly more cross-platform integration. A minor complaint.

"Hard to use"

Comments: I would love to use this more often but it takes me so long to upload pictures, re-size, place where I want and not where templates must have them put. Text boxes can't easily be moved or re-sized.

Pros: Can send information to many customers at once and can select which groups to send to.

Cons: We want to email our customers with a nice letter and some pictures but their templates are too high marketing for this. I can't adjust sizes or move boxes around. Templates are hard to use.