--- description: Learn more about Capsule price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Capsule Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Capsule](/software/124041/capsule) # Capsule Canonical: https://www.capterra.co.nz/software/124041/capsule Page: 1 / 8\ Next: [Next page](https://www.capterra.co.nz/software/124041/capsule?page=2) > Capsule is a CRM solution that helps businesses stay organized, know more about their customers \& build better relationships. > > Verdict: Rated **4.5/5** by 167 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Capsule? Owners of small and growing businesses that want to better organise their business and customer activities. Sales/marketing heads/VP's of small to medium sized businesses looking for a sales solution. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 167 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zestia - **Location**: Manchester, UK - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$21.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: 14-day free trial of any plan, no credit card required. | Free edition: up to 2 users, 50MB storage, and 250 contacts. | Starter plan: $18 per user per month (billed annually) with 10GB storage per user and up to 30,000 contacts. | Growth plan: $36 per user per month (billed annually) with 20GB storage per user and up to 60,000 contacts. | Advanced plan: $54 per user per month (billed annually) with 30GB storage per user and up to 120,000 contacts. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, English, French, Portuguese, Spanish - **Available Countries**: Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Canada, Chile, China, Colombia, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, India and 25 more ## Features - Activity Dashboard - Assignment Management - Business Process Automation - Calendar Management - Calendar/Reminder System - Campaign Management - Client Management - Collaboration Tools - Commenting/Notes - Contact Database - Contact Management - Customer Database - Customer Segmentation - Customizable Fields - Deadline Management - Document Management - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Tracking - Event Triggered Actions - Forms Management - Interaction Tracking - Lead Capture - Lead Distribution - Lead Management - Lead Qualification - Lead Segmentation - Mobile Access - Performance Metrics - Pipeline Management - Predictive Analytics - Process/Workflow Automation - Project Planning/Scheduling - Project Tracking - Quotes/Estimates - Reporting/Analytics - Reporting/Project Tracking - Role-Based Permissions - Sales Activity Management - Sales Forecasting - Sales Pipeline Management - Sales Reports - Search/Filter - Segmentation - Social Media Integration - Task Management - Workflow Configuration - Workflow Management ... and 11 more features ## Integrations (104 total) - ActiveCampaign - Acuity Scheduling - Aircall - Akita - Asana - Basecamp - Benchmark Email - Better Proposals - BigCommerce - CANDDi - CallFire - CallRail - Callbell - Chargebee - Cin7 Core ... and 89 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [CRM Software](https://www.capterra.co.nz/directory/2/customer-relationship-management/software) ## Related Categories - [CRM Software](https://www.capterra.co.nz/directory/2/customer-relationship-management/software) - [Online CRM Software](https://www.capterra.co.nz/directory/30072/online-crm/software) - [Lead Management Software](https://www.capterra.co.nz/directory/30017/lead-management/software) - [Sales Forecasting Software](https://www.capterra.co.nz/directory/30930/sales-forecasting/software) - [Workflow Management Software](https://www.capterra.co.nz/directory/30091/workflow-management/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.co.nz/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 2. [Zoho CRM](https://www.capterra.co.nz/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.co.nz/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.co.nz/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [Dynamics 365](https://www.capterra.co.nz/software/157279/dynamics-365) — 4.4/5 (5811 reviews) ## Reviews ### "My first choice for email marketing." — 4.0/5 > **Lombardiga** | *20 December 2024* | Renewables & Environment | Recommendation rating: 9.0/10 > > **Pros**: Capsule software allows to efficiently send email campings and track all campaign performance in real-time. Customizability of the software is very high. > > **Cons**: Capsule software excels in most areas I have nothing to dislike. > > The product has allowed us to efficiently create professional looking camping and provide reliable insights that enhance our decision making. ----- ### "Essential tool for the small business owner" — 5.0/5 > **Verified Reviewer** | *3 January 2025* | Design | Recommendation rating: 9.0/10 > > **Pros**: Keeping track of sales and leads with automated tasks and follow up emails. Revenue forecasting. Detailed metrics for analyzing your sales process. Email templates. User permissions. The calendar view so you can see all team tasks alongside calendar events and deadlines. > > **Cons**: I had to really think to come up with something\! > > I use this to manage our entire sales process and delivery of all client projects as well. Our team loves it, it's simple to use and nicely designed. ----- ### "Review of Capsule" — 4.0/5 > **Gavin** | *9 January 2025* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: Very fast and clean system to work from. Great on mobile devices. > > **Cons**: I think there could be a bit more development on creating bespoke fields more. > > Very good and very easy to use. Just for us we needed it to be more specific to our industry. ----- ### "Easy to use and easy to customise" — 4.0/5 > **Rebecca** | *24 February 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: It makes it really easy to store emails between teams to pick up work while members are away. Pipeline sales tracking is really useful to keep track of sales prospectives, and we created a pipeline specifically for renewals as well to get a good overall picture of both. Custom tags can be added as well so we can personalise it to our product types. > > **Cons**: The tags make it useful to track specific details about products, but it doesn't seem possible to use these tags when looking at sales forecasting, and splitting revenue by custom tags. This would be a great feature to make the forecasting more interactive and drill down into more detail. > > Very good, easy to use, easy to set up, does almost everything we need. ----- ### "A Good Starter CRM" — 4.0/5 > **Anonymous User** | *14 January 2025* | Consumer Goods | Recommendation rating: 7.0/10 > > **Pros**: Capsule has a simple and intuitive Dashboard that makes it easy to navigate, create new leads and handle the projects and clients through different pipelines. > > **Cons**: In my opinion, capsule lacks essential functionalities like a proper help of AI or deep automations to be considered by many more companies. ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.co.nz/software/124041/capsule?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/124041/capsule) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data