PerfectMind Reviews

"Jack of All Trades, Master of None"

Comments: Many great options and features hidden behind a confusing mess of settings that are not easy or intuitive to find. Communication could be greatly improved with support.

Pros: It handles most everything related to Parks and Recreation. It will handle facility bookings, fitness classes, camps, CRM, reporting, and marketing emails. It does a lot well.

Cons: Not intuitive. To properly set up a new course or program requires many steps and settings that are located numerous different obscure locations within the software. If you get one setting wrong the whole program won't work.
Support is not great at communication about the status of what they are working on. Sometimes they even adjust things that you did not ask to be adjusted and do not inform you about it.

"Online Registration"

Comments: Online registration capabilities is more user friendly than our previous setup. As a result, registration of programs has increased to 79.5% on the first day of 2019 spring registration, this is an increase in online registration of 42% over the last full online registration period back in 2017. We did not offer online registration in 2018 due to software implementation.

Pros: Front end functions are easy to use and understand. The overall capabilities of the software is diverse enough to meet todays business needs as well as offering room to grow for the future.

Registration online

Cons: In order to create or setup the back end, there are many layers to address. Individual road maps of next steps would greatly benefit areas such as setting of permissions and report creation. It has taken a significant resource of staff time to setup, maintain, trouble shoot and develop this software for all business areas.

"Great software"

Comments: Will help us modernize the city and allow residents to have many options for memberships and registrations etc.

Pros: A lot of options for every aspect of a recreational facility. Has everyone you would need from memberships to day to day POS.

Cons: Can be quite confusing and takes a bit of time to understand as we are just about to go through the process now but don’t have anything generally negative.

"I was a volunteer for my yoga studio + was tasked to contact students with soon to be expired passes"

Comments: For the purposes of my tasks with my organization, it suited my needs just fine. However, if I was the owner of the studio, I would look elsewhere for a more streamlined experience for a more business oriented software.

Pros: It was fairly user friendly and the interface was clean and simple. I was able to run simple commands of the database and manipulate the data as needed to make it useful for me. Information was also fairly simple to find as well.

Cons: I found that this software lead to a decrease in productivity due to the number of clicks required. I found it confounding that while information was easy to find for people in the database, it required so many clicks and a redirection to send an email to that very same person. Furthermore, the layout of the student information/demographics was a bit messy in that there were a lot of extra fields that were unused. One byproduct of this feature was that users of the system were using these blank fields for all types of misc information, which made the student information hard to sort through.

"Best management software & support"

Pros: Perfect Mind enables us to track billing and student progress. I could not efficiently run our school without this software. Their tech support is available 24/7 and top notch.

Cons: The platform for creating good marketing emails is a bit cumbersome.

"PerfectMind Review"

Comments: Our overall experience has been great. We had some hiccups along the way (to be expected); however, PerfectMind was able to respond with a resolution, or very willing to look into the issue further. The support we received from our Project Manager and Implementation Consultant was fantastic. They were always available and happy to help.

Pros: The software is very user friendly. Our staff were able to adjust to the new functionalities and features quite easily. The ease of use is definitely the best part!

Cons: The Facility Bookings and Accounting modules need some more fine turning.

"Very easy to manage"

Pros: PerfectMind is very easy to use and has a ton of customizable features such as custom databases. The possibilities are endless!

Cons: While I love the complexity of the software, it did take some who are not great with technology a bit longer to learn, however, once they got used to it they loved it!

"PerfectMInd"

Pros: Ease of use. great product for end users

Cons: PerfectMind in an effort to improve the produce seems to break things regularly with updates..., Online experience for Customer needs to be improved

"Horrible support"

Comments: They screwed up my account so many times but it is tuff to change systems cause they have all of your info. Make sure you keep your contracts handy so you can switch from them cause they won't help you switch.

Pros: The interface is easy to understand, input customer info is easy but if you want to do point of sale fast you need something else like Paypal.

Cons: Support is horrible, they don't have a good relationship with credit processors so things like changing bank accounts are a nightmare. Billing is bad some times they bill you sometimes they don't and they will try to lump up all the payments at once.

"Decent featured, clunky interface"

Comments: The experience was good, but there were too many concessions that I had to make, so I chose another solution with better features.

Pros: Of all the products I tried, this had the VERY BEST digital signature capture options. Either interfacing with a signature pad, using a touch screen, mouse, or even a standalone tablet, so you could 'send' the document from a regular computer, to the tablet or touch screen. It was great. The report designer worked well also allowing a lot of customization. This solution also had flexible membership options, where each memebership could have multiple payment plans. Something sorely missing from other solutions.

Cons: Ultimately, the interface was clunky, dealing with support was frustrating as there was a lot of miscommunication or misunderstanding. It took too long to navigate through various screens. There were some features (like sponsorships) that were advertised, but were missing from the Martial Arts program, but were available in the Sports and Reg program. not able to add them in.

"Positive experience. Great customer service. Resolved issues quickly. Fantastic implementation."

Comments: An easy, effective, and accurate means of managing all components of our organization: properties, facility rentals, programs, POS etc. We have been extremely happy with the product overall. The willingness to fix issues and experiences when they do arise, is what makes PerfectMind the perfect fit for our organization. The implementation specialists go the extra mile to ensure customer satisfaction!

Pros: We use this software as our main operating system for our organization. After exploring several options, PerfectMind was selected for it's user friendly interface, reasonable pricing, and features. The implementation process was very comprehensive with support only a phone call or email away at all times. Challenges did arise and sometimes work-arounds needed to be implemented; however our PerfectMind implementation specialist was also able to find a workable solution. Our frontline team learned the system very easily and has enjoyed the transition. Our customers have also indicated that it is very user-friendly and ease to navigate.

Cons: Creating work-arounds for some functions isn't ideal; however no software will meet every single need of an organization.

"NOT what I call PERFECT"

Comments: Too many things have multiple ways to navigate and yet none of them seem user friendly. The system as a whole seems to be very heavy on navigation and so much seems unnecessary and that has to be quicker/shorter ways to do the same things. Overall the system is just not user friendly or efficient , we spend way too much time trying to figure out to make the system do what we need or trying to find a way to get information from the system into excel so we can do what we need to.

Pros: The software does seem to offer a lot of features. We were very excited about the prospect of many things this software is supposed to do. Some of the things that may be considered as "PROS" by others are simply of no use to us.

Cons: Has not worked for our dance studio! So many of the features don't seem to work as they should or sometimes at all. You can't sort groups as you wish for the purposes of certain performances, rehearsals, or costuming needs. Unable to print a class roster that doesn't include the icons next the names, and private information. We called the help desk to learn how to print a list of ALL of our students, and wanted to know if we could sort it by different things( which classes enrolled, sort by name or age, separate students who do certain performances) we were told we would have to export the entire list into excel and then delete the information we don't need and add any other information then we could use the excel features to sort etc... If I wanted to do all the work myself in excel I wouldn't need your software. It says that it manages inventory... ours i never right and it lets you sell products into the negative (clearly this alone shows that the inventory management does not work) We constantly have problems with the mass/group email features, our students/parents are always not getting the emails that are sent out to the groups we set up. I have tested it with several parents, double checking their email is correct, is it in the group list... but these same parents receive email receipt for purchases. We have classes that we no longer offer yet the system will not allow us to remove them, we have tried many ways over a year and even asked help center, but never got any results. We feel the associated merchant fees are outrageous comparatively to other products. The builtin reports are are not easily customized.

"Gobledegook"

Comments: Horrible.
and i am not exaggerating in any way.
If you are a business owner and want the following iofo at your fingertips, like accurate student counts, who is paying what and who didnt pay, and finally what can i expect to bill next month based on my active students.........
then dont bother buying this hunk of junk

Pros: At first it was fine, the attendance and categorization was adequate

Cons: I asked for a simple answer to a question.
How many students do I have that are active and paying. This could not be done at a glance because it was combining FROZEN non paying students. This eluded them. I was told to manually subtract them and recalculate.....duh
then i wanted to know the names of all the monthly paying students, and status of their monthly payments each month. could not be dont without creating a new report, and that also needed to be cross refrenced with at least 3 othewr reports. INSANE
this is supposed to save time and energy, not turn me into a computer programmer. testing paramaters dont work at all. total joke. dont use them

"PerfectMind Review"

Pros: Easy to learn and use the features.
Point of sale system beneficial to everyday use.
Great online system for customer use, updates quickly.

Cons: Terminology hard to grasp at first.
Locations are hard to use and tie to activities.
Customer support not always efficient of helpful.
Levels of access for employees sometimes confusing to determine.

"PerfectMind - Modern and Easy to Use!"

Comments: PerfectMind has brought our organization into the "21st century" in terms of navigation, features, and ease of use for both our staff, and our customers. Although it has been a very short time since we've begun using the software, we're already seeing benefits with efficiency and with customer satisfaction. We look forward to implementing more of what PerfectMind has to offer.

Pros: Staff were able to pick up navigating the software very quickly, which made for simple trainings and a smoother implementation. A lot of daily processes are quicker and more efficient in PerfectMind than they were in our previous software.

Cons: The software has come across as "glitchy" on more than a few occasions. Fortunately, PM's support team is fantastic and any issues that came up were resolved.

"Cutting edge for a long time"

Comments: PM was a professional service that I compared each year for many years, to other service providers. They won out for a long time.

Pros: When I first started using it, it was the best software for our limited industry. They were innovating all the time.

Cons: As time went on , and the diversified their customer market, the original market that they catered to (martial arts) was left behind for innovations. I remember some features being introduced and I would get excited about it, only to find out it was for another market of customers, and not the martial arts software users. Too bad. I was very loyal to them for 15 years.

"Pretty Package That Lacks Some Needed Functionality"

Comments: It is nice having a system that covers everything that parks and recreation has to deal with. I just wish they were more proactive in developing systems that work off of each other and not independently.

Pros: Looks professional. Easy to add new clients and accounts. Reservations are fairly easy. Quite a few options are available. Integrated email a nice feature. Different payment plans a nice feature.

Cons: Many systems don't work well together. Trying to put together reports that display the information you want can be a challenge. Report building offers many options but not the ones you need. Random bugs are an issue. Each update seems to fix one thing but break another.

"Poor execution of services, billing nightmare, sadly disappointing"

Comments: The software seems very promising at first and the features, if working properly, would be a dream come true. I found there were several way to complete the same task, but all with different levels of data entry- why not one place where you can do it all? Some data entry was repetitive and took too many clicks for something simple. I was never able to manage family accounts properly, had several instances where the site would freeze upon class check-in when I needed it most, newsletters and e-mails erased because of a system glitch, and reports were also more complicated than necessary and I often couldn't find the report I wanted, but a million others. Also, you can't use the browser back button and instead end up having a handful of tabs open to navigate the system. I spent a LOT of time trying to make the system work, and gave up after a month and a half because it was hindering my productivity. I was very hopeful about the system, but execution was atrocious. I gave consistent feedback to the always friendly staff, but it never seemed to be acknowledged. It seemed to me like a big company that failed to provide their staff with the necessary tools to do their job and service their customers. As I just came from living and doing business in Brazil where customer service is non-existent, it took quite a bit for me to be this disappointed in their level of service.

Pros: The features are awesome in theory, but don't function like the should. Customer service agents were consistently nice, but there is VERY obviously a lack of communication within the company. Training was thorough. Interface is nice, but not always efficient. Option to enter basic operating expense was a nice feature I haven't seen in other programs. I would recommend adding tips throughout the system for suggestions on how to use certain fields. There were a handful that I had no clue what their purpose was. Overall speed of system was good, except on days when it chose to freeze upon check-in.

Cons: Seems glitchy at times, but not a deal breaker. Sometimes the help section videos are not the same interface as the actual software. Billing is a NIGHTMARE. After nearly two months of trying to get set up, I was repeatedly asked for personal information without clearly being told how it was being used, when I finally received a merchant contract I read it (because I'd already lacked confidence in their services and felt like I was getting into something not good) and the company was unable to and eventually refused to answer my questions. Without signing the contract, I was opened with 2 merchant accounts on-line, one of which neither Perfect Mind or EVO billing services could tell me what it was. After making a request to retract my application and refusing to sign the contract yet again, I was billed for their services and given a hard time when I requested to 'cancel' the service I never accepted, and was actually told twice I was denied the account in the first place- this in the midst of others asking me to sign the contract. I tried using the software with a separate merchant account because I was hopeful I would eventually get the hang of it, but it proved to be inefficient and takes away a lot of the value of the system.

"PerfectMind software is a part of our martial arts school's success!"

Comments: My overall experience has been exceptional. I have been a client for over ten years and I log-in and use the software on a daily basis. It's become a part of my routine and I believe the software is a part of my business's success.

Pros: I like that PerfectMind has comprehensive features all in one software. I utilize it for my customer information, billing, marketing, and reporting. It's a "one stop shop" software.

Cons: I wish that I could have my e-mail integrated with the software. It's a feature I've requested and hope they consider.

"PerfectMind"

Comments: Before we switched to PerfectMind we had a 20 yr old software system. Switching to PerfectMing was an eye opening experience. We have had our issues and troubles with PerfectMind but I think overall it's a good product.

Pros: PerfectMind is very user friendly and easy to navigate the system.

Cons: We have had so many bugs and glitches from the updates or hot fixes. I feel like if there is a hot fix for one things then the next day we will have about 3 or 4 other issues related to the hot fix.

"Easy to use product!"

Comments: I have used PerfectMind for the last 3.5 years and have utilized it in a number of different ways in my business. It helps to keep things organized and has made systemizing business processes much easier.

Pros: Has many fields and levels of functionality that I can utilize.

Cons: Some software objects don't link with one another so sometimes you are not able to run a specific report or workflow that I want to do.

"Database needs work"

Comments: We are a little disappointed & getting frustrated with constant issues (your development team makes changes & don't think about the end user - we are not programmers).

Pros: The front line support team is awesome & quick about responding.

Cons: The database is not easy to navigate & constant problems take too long to fix.

"Perfectmind into the Future?"

Comments: I have been with Perfectmind since the beginning, but I am also evaluating competing products that will offer the same service at a reduced cost.

Pros: Total package for school management and easily scaled for my business.

Cons: It is a costly solution and requires a committed amount of in-house training.

"Review of Perfect Mind"

Comments: The software is helpful and user friendly. However it is a bit time-consuming.

Pros: The presentation and cleanliness helps visually and functionally. The options to change and customize uses and permissions is also an advantage.

Cons: Time consuming and multi-step processes that slow down customer service efficiency. It would be be helpful if there the software could assume steps or jump through hoops initially.