eClinicalWorks Reviews

eclinical review by medical practice

Comments: I use eclinical every day. I look over patients notes, I put in authorization status in the charts, I review the testing and I use the templates to put in the testing based on the doctors notes. I also look over the schedule to see which patients will be coming in each day. It's a great platform, very robust with a lot of features and easy to jump in and start using for someone new.

Pros:

Eclinical is a great software. We use it for our medical practice for visit notes, internal notes, billing, faxes and medications.

Cons:

We do need to use excel spreadsheets to keep track of certain things. There is no easy way to track the authorization process. I also don't like the way telephone notes are set up, it's not arranged for the workflow of the office staff but it's great for the doctors seeing the patients and for the storing of the records. Because so many platforms are not hipaa compliant I wish Eclinical had more of a way for the office staff to collaborate, to message each other, to have more crm features. For the medical features it does a great job though

Simple, effective EMR system

Comments: Overall Eclinical works for basic needs. I preferred Eclinical in the exam room setting for regular visits and check ins. However, for larger appointments, like procedures and IM ejections, etc. it was rather clunky and lacking in certain features. I would highly recommend Eclinical for anyone looking for a simple EMR to manage a small practice.

Pros:

Eclinical works offers an affordable option for medical practices and providers. Overall the system is fairly streamlined, simple and easy to navigate. It is an "older system," but continues to improve and is effective for the uses we require within our practice.

Cons:

I wished that Eclinical offered a better system for procedure documentation and generating of procedure consents and info. We currently make these manually on a PDF document and integrating them in to the system would save time and energy scanning them back in to the system.

DO NOT EVER BUY THIS SOFTWARE

Comments: Eclinical charged me for a nurse practitioner every month for 5 years after she left. They canceled her but they did not cancel the billing. I was unaware as I was not receiving invoices. When I finally got the company to send invoices they were very vague and hard to understand. They are refusing to give me a refund. I canceled another doctor just 2 months ago, and they did the same thing! They charged me for him the very next month after he left. I called them on it, and they said that since the invoice was already paid by direct withdrawal, that I would not get a refund. I immediately stopped their ability to remove money from my account directly

Pros:

Nothing. I found out they settled a case with the DOJ for LYING about their product. The entire company is unethical.

Cons:

The software has tons of errors. I have to report them individually by opening a ticket via a different web page. Regardless of how obvious the error is, they insist on calling you on the phone and logging into your computer without at least trying to check it out themselves. Then, nothing ever gets fixed.

The best EMR

Comments: Easy to train software that allows for all manners of specialty and general practice billing and EMR.

Pros:

The simplicity of the software. Everything is easy to get to and there are so many useful features.

Cons:

Sometimes there are too many clicks, a few things could simplified even further but overall it is a great software.

eClinical Works

Comments: My overall experience with eClinical Works has been awesome.

Pros:

eClinical Works was very easy to navigate and use for me. I was able to watch a few videos and then perform tasks independently. It did not require a lot of training before we were able to begin using the system daily.

Cons:

The only thing I disliked about eClinical Works is the overall appearance, but it is a minor dislike not a deal breaker for me.

It, mostly, does what it advertises.

Pros:

It's generally fast, and responsive for providers to put notes in. It does what it advertises.

Cons:

We have to restart the program often. If we have more than one instance open on a laptop, it often crashes the pc. When adding printers, you have to restart the software. Support takes hours to return on tickets.

the best of the best

Comments: Overall, I love eClinical Works! It is such a great program, and it offers so much that makes my day-to-day amazing! My favorite part? Prescribing non-controlled substances through the provider's names on eclinical works. It saves me so much time.

Pros:

seriously, it's one of the best medical record/scheduling programs. I have had such wonderful experiences with it!

Cons:

It does take a minute to log into which kinds suck but it's not awful

Great Program

Comments: I have utilized eClinicalWorks with two different organizations. I always found it to be extremely user friendly. Staff did not complain about it either which is always a plus. Physicians also found it helpful and easy to navigate.

Pros:

The ease of use. It does not take long to get comfortable with this program.

Cons:

not many people are familiar with it....But I do not think that is y'alls fault.

Outpatient charting,

Comments: As stated above, many years ago used the software when a family practice was switching from paper to EMR. There was not a good way to do this and wish there was. However the software itself was easy to use and learn. Love the interface ability and secure messaging for patients.

Pros:

Ability to integrate with other clinics and facilities. Team learned it quickly.

Cons:

Not as many features as Epic or Cerner, however feel works well for outpatient practice. First used with transition to EMR from paper records and wish there had been a more efficient way to do.

Negative experience

Comments: In my experience, this EMR software makes an already demanding job even harder. It hinders rather than helps, with inefficiencies and usability issues that disrupt my workflow. There’s a lot of room for improvement to truly support healthcare professionals like me.

Pros:

It has the basic features that you will need for patient management.

Cons:

As someone who uses EMR software daily in a busy healthcare environment, I find it often falls short of expectations. Cons: Inefficient, repetitive work, poor workflow integration.

Okay system for smaller practices

Comments: It was workable for a small office, but I would prefer spending more money on something that is more functional with large healthcare system communication and records access.

Pros:

It’s not super fussy, and you’re able to set it up for use along with other systems.

Cons:

It’s not a super intuitive system, a little clunky in its navigation, and I often question how to perform certain functionalities.

Plethora of Tools

Comments: Does everything I need it to and more. I like the display and have no issues after using the system for a few months.

Pros:

Plenty of tools for every function needed on clients’ medical charts. Ease of intaking medical information and display is busy but logical with placement of buttons.

Cons:

Sometimes it can be a bit overwhelming when learning the system at first glance. Booking patients at certain time slots is not always the easiest to decipher.

Absolutely atrocious

Comments: Not solving any problems. I hate this software

Pros:

The only positive about the software is that I get to stop using it at the end of the day.

Cons:

Eclinicalworks is horrendously slow. Even on an extremely overpowered laptop with 32gb of ram and a fiber optic network connection this software is so slow that its painful. I have video of it taking more than 45 seconds to move from 1 screen to another in a patient chart, not even between patients. Most actions are painfully tedious, which I could tolerate if the system moved quickly.

Worst EMR ive ever used

Pros:

nothing. i find no benefits with this EMR. not efficient at all

Cons:

so old and outdated, so hard to find features, interrupts patient care with its lack of efficency, so slow, so many clicks to find simple information

This is not your best option

Pros:

The notes are structured nicely, with PMH, SH, etc on the left hand column and everything you care about nicely centered. There are a couple of "sticky notes" on top of the chart that allow you to write personalized notes about the patient (like their hobbies, grandchildren, etc) that does not become part of the note. It is fairly easy to schedule a patient and visualize the schedule both as a list as well as in blocks.

Cons:

-The customer support is non-existing. You can try asking for many things and their response will always be: "it cannot be done". Meanwhile your medical assistant figured out how to do it by googling the issue while you were wasting your time talking to the tech support. This conditions you never to call customer support. -The system is very complicated. It has many features, bells and whistles, and many of them could be useful to you, but you will never figure it out because 1) there is no customer support; and 2) you don't have the time to surf the web all day for your answer. -There are too many unnecessary clicks for EVERYTHING you do. Some of the clicks were recently added because eCW has been in legal hot waters with the government and they are trying to cover their asses. You cannot opt out of these clicks. It can take 11 clicks to refill a medication. 5 clicks to forward lab tests to another physician. All these clicks are costing you money because you could have seen at least one more patient a day if you were more efficient. -They abruptly and unexpectedly update the program and ALWAYS end up breaking a few features that were working fine before. Then you or your staff will have to spend countless hours on the phone trying to get these things fixed. -They absolutely don't care about their customers. Any complaint you have will fall upon deaf ears. -This system is designed and maintained by a bunch of computer geeks in a lab without any concern for those who use it.

Nightmare

Comments: They are 100% offshore support. 98% of the people that call speak so little English that you have no chance of having any sort of meaningful conversation. Every single time we do a patch update it takes 5-7 hours on top of the line hardware. About 50% of the time the patch fails and it takes a whole day or two to get the correct people from ECW on the phone to resolve the issue. They have account managers assigned to clients and they don't do any account management. I am not really sure why that person exist as they provide no value to my clients. Do yourself a favor, do not consider this product. It IS worth it to pay more for a better supported product. If you want to spend countless hours arguing or just trying to get a response then buy this product. Given the current level of support I wouldn't be surprised that they go out of business in the future.

Pros:

It was inexpensive, and feature rich when we purchased it in 2010. The ability to self host is great to control the user experience.

Cons:

Support, updates, cost. They are changing the way features have worked or been charged for. As a result you are forced to pay for something that was free for years or it stops working.

Progressive EHR with lots of options

Comments: I've worked with a number of EHRs (NextGen, Practice Fusion, ARIA, Meditech, Athena) and this has overall been my favorite. Most often the complaint I heard from people was the inability to understand the support reps, but compared to other vendors, issues were resolved more quickly. A lot of the offerings are add-ons and do have a cost, but compared to other vendors, I found them significantly more reasonable and thought the product was a very good value. Overall, it worked well. We were cloud based and had very few issues with the hosting. I would definitely recommend.

Pros:

Vendor is very progressive in developing new features. For example, we could pull data from home blood glucose meters or fit bits into patient visit notes if the patient linked an account through the portal. Tracking for CCM billing was easy and built into the system. Patient engagement features were great, such as automatically notifying patients that prescriptions were sent to the pharmacy, calling for appointment reminders from the schedule and updating responses directly to the appointment. If you need to notify the entire schedule of a provider absence, it's very easy to automatically send out notifications. Lots of technology options for collecting data including inexpensive check-in kiosks and apps for phones and tablets. Software can be an installed application or web based. The software is very flexible in most cases and there are numerous ways to get from/to anywhere in the system quickly. You can open multiple instances of your login to allow you to document in one chart while viewing something else. Integrated faxing made for one less thing to support/review.

Cons:

Reporting on clinical data is not good at all. It's very difficult to search the database and get accurate results on labs/medical history/diagnoses/etc. We tried RCM services early in their existence and found them very unreliable but that was a number of years ago. Updating note sections during a visit could contain a slight delay when clicking between different sections of the note, but not terrible.

eCW benefits and quirks

Comments: It is advertised as intuitive, but is not.

Pros:

helpful to order labs, imaging and connect to diagnoses. ICD 10 generator useful, adequate with notes section as well To document onset and work up.

Cons:

Unfortunately, physical exam, and review of systems not easily built from scratch while interviewing the patient, but is template driven. The developers frequently change the lay out, and appearance, without enhancement of functionality. Each update creates new problems. For quality measures and health maintenance, these are not brought forward easily, it is manual . no built in suggestions for health maintenance are included. Many patches, quirky. I am not sure a physician or provider is being queried for improvements. frequent freezing of program.

EMR with lots of empty promises

Comments: I would not recommend this product, you should do some research and really consider another. They have had two legal issues within the year already and that is a huge concern as a user who spends a pretty penny for this service. Moving to another EMR is a huge pain, but eventually we will be moving away.

Pros:

It has a lot of features and they try to stay ahead of the game, for the most part it does work and they can use 3rd party vendors. The web based version is much more modern and faster than the desktop version, however the UI is very different and can take some getting used too.

Cons:

Practically everything, for one the support is terrible and you can barely understand what they are saying half the time. The EMR has TONS of issues and they never have an answer, when asked about known issues thay always say " there are none". No software is perfect and everything has known issues, they refuse to awknowledge issues and its ridiculously cumbersome to support from and IT perspective. Especially when changes occur out of nowhere and permissions have been reset and changed without warning.

Financial Harm with no oversite and little support. Slow to correct and updates create more problem

Pros:

This product used to be amazing, but has been declining for the past 2 years. The only Pro is the cost is low, but you get what you pay for.

Cons:

The support is difficult to talk to and understand. The support can only do what the user can do to fix things so always hear "I have to escalate the problem". The user cannot update the fees for their services. Training is lacking and the online training includes hundreds of videos that don't have anything to do with your ECW Version and are hard to find. ECW makes updates that create more problems with no fix. They create fee schedules or delete fee schedules and send claims out with $1.00 bill fees. We recently got paid .82 cents for an office visit due to their incompetency in billing. My entire bill fee schedule is either gone, Zero bill Fee, or wrong. When I ask for this to be corrected and why it happened I get "we are working on it " yet claims continue to be sent out incorrectly.

Horrible customer service

Comments: Horrible !!!!
Please run away from this company.

Pros:

Only scribing, We had to add so many things and we spent so many days to make it work for us

Cons:

Since we bought this software, whenever there is problems first you have to creat the ticket and someone calls you whenever they want!!!!!!! Always system is disaster after update !!!!!!!people for Eclinical keep ignoring the issue and they cannot figure it out the problem and they start blaming your computer.I brought 3 different IT and all said problem is with ECLINICAL. We are dealing with patients, our office’s staff and our patients are suffering because irresponsible customer service and ignorant managers from Eclinical. Please don’t buy this software , the only time they call you when they want to sell something to you!!! Don’t let them scam you the way Eclinical’s people scammed us!!! I have never written any reviews and I am easy and positive person. This review is true and result of the pain Eclinical causing our office after 2 months. Horrible, Horrible Horrible Custemor service and you can never talk to any supervisor. They keep you on hold and change their voice and pretending like supervisor.

Billing Specialist

Pros:

The ability to check eligibility without going to another program. The claims are easy to filter in the patients charts.

Cons:

If you have to put in a ticket anyone who calls you is from India and are usually hard to understand. The EBO reports are hard to grasp.

Poorly developed product, poor support, nothing good to say

Comments: NOTHING !!!!! RUN LIKE HELL AS FAST AS YOU CAN IN ANOTHER DIRECTION.

Pros:

The idea of web visits. Although it took several weeks and several support members to get it working.

Cons:

the program was so compartmentalized...each individual only knew about their part. One would spend weeks troubleshoot an error to find out that another had not turned on the feature. The system is too complicated for those that programmed their parts! I then after approximately one year decided to transition to a more user friendly emr...this process was just as problematic. They sent a disc that was not in the format needed and then refused to change it and refused to allow the new emr company to access the emr. We were told to download it in the format ourselves...when we tried, we had been disabled from doing so. We called to gain access from the project manager...again on hold for 45 minutes. Still waiting for a call back. Note that they are expecting pay for this 5th world emr while we transition. These people have unfair business practices and have been fined and sued repeatedly by the Department of Justice. Now I'm being held hostage paying for a suboptimal emr that has done nothing but caused me grief.

This software company continues to update the software and tries to keep up with the ever changing Health care industury

Comments: Support has improved over the past 6 months. The technical teams really care about solving the issues that arise. You can really tell the staff at eClinicalworks are very committed to customer satisfaction. When so many companies are not concerned with customer satisfaction I am glad that we are using on that is.

Pros:

Always changing and updating the operation of the Software to keep up with the ever changing Health Care Industry

Cons:

The Software is so flexible and we have been using it since 2006 we really need to develop additional ways to make documentation of Progress notes easier for the providers. When we were trained back in 2006 to develop templates and to use the software for our Providers a lot has changed over the years. It has be difficult to keep up with all the enhancements and developments to the software. Now is the time to really take a good look at how we can go back to making documentation even better for our providers to improve their experience with seeing the patients and not feel so much like it is all about computer documentation and not about the patient any longer. As we move forward into fee for service payment for providers, more is required of the providers and easing their burden is key.

Avoid eClinical Works at ALL COSTS!!!

Comments: Horrible, as soon as I saw the entry screen which says "Building your user experience" I felt like I should punch myself in the face. I'll tell you how bad this EHR is- we switched from Soapware to this in 2018- it has been atrocious, I deferred the choice for a new EMR to my wife/office manager and biller- I have built up a very successful practice over the last 18 years, including building the 6,000SF structure myself- I would close my practice and go work some other job, giving up 18 years of hard work, if I had to continue using this EMR. WORDS CANNOT EXPRESS HOW AWFUL THIS EHR IS! If you hate your very existence on this earth then definitely use eCW for your EMR. I would rather be in prison. We are looking at others currently.

Pros:

There are NONE! This is the absolute worst EMR I have seen, way too many button clicks to accomplish a most basic task, very difficult to use, awful set-up, will slow you down.

Cons:

Everything! Medications don't esend reliably, templates awful, spell check worthless, 10 clicks instead of 2-3, and a vast number of useless buttons that cannot be removed.