Coupa Reviews

Coupa - The Expense Manager for your business

Comments: Coupa Expense has been a great software for our company to manage the spent smartly with a full proof apprval process. It has brought more transparency and accountability among the team members. As an organisation, we really appreciate this platform and would like to suggest others to use this application in their business.

Pros:

Coupa Expense is easy to use. The following features are most amazing to me - 1. Requisition and PO management. 2. Approval DoA/flow chart is very easy to assign. 3. Reimbursement process is simple. 4. Multiple currency is available. 5. Full spent analysis report feature.

Cons:

Coupa Expense is one of the best expense management softwares and I personally do not see any improvement area for this software.

End user's love but application team might face hurdles

Comments: Effectively reduces cost, better operational efficiencies and better end user experience

Pros:

The tool is meant to give a very good experience to end users. All the out of box functions are designed with high quality UI standards which will reduce the learning curve for end users. IT team don't have to spend hours to explain the features and functions as the terminologies and configurations are quite intuitive. Finally so much comes out of box if planned well and ahead of time a lot of customization requirement can be avoided. The T&E module is really liked by a lot of top tier business users.

Cons:

The integration capability is not up to the mark. When it comes to customize a lot of road blocks can be faced but it seems the Product team is actively looking in to some of them and with every release they are making some advancement in this direction. There are some weird limitation on few types of reporting capabilities which I think should be there.

Too clunky and counter intuitive

Comments: I have to use Coupa to bill one of my freelance clients as it's part if their payment system. I'm a writer and this feels like it was made for contractora. It's exceptionally clunky and difficult to use, and there seems to be no way to streamline it. It is honestly one of the many reasons I want to leave that client.
It really wouldn't be so bad if they just labeled everything clearly, but I have to sit and hover over half of the menu icons to get the description to load so I have any idea what to do.

Pros:

It creates invoices and P.O.s effectively

Cons:

The interface is so counter intuitive and clunky. It has multiple stacks of coins with no descriptions on there, you have to choose an address even when you only have one address listed. I constantly fijd myself searching around just trying to figure out what to do even though I do thebsame thing on the software every time. It's constantly pushing you to upgrade to the paid version.

Coupa Review

Comments: Utilizing this product daily to send client invoices due for payment.

Pros:

Its website is easy to navigate and upload invoices to. Support communication is a straight forward process as well.

Cons:

It can be frustrating that the PO's need to be updated in order to process invoices. It is also frustrating that the system will not let you recall, void, or dispute an invoice that may have been uploaded incorrectly. It would be nice to be able to add changes even after an invoice has been submitted...even if that change was subject to client review.

Revolutionizing Business Spend Management

Comments: Coupa excels in delivering a unified platform for procurement, invoicing, and expense management, making it easier for business to control and optimize their spending. Its user-friendly interface and cloud-based accessibility enhance user experience, allowing for efficient operation from any location.

Pros:

It offers a complete suite of tools for procurement, invoicing and expenses, also its pretty easy to navigate, which helps in quick adoption by users. Additionally, since it is cloud-based, users can access from anywhere, ensuring flexibility and scalability.

Cons:

It can be expensive for smaller business, also the initial set up and implementation can be time-consuming

Coupa is a versatile platform for procurement as well as billing

Comments: This system works well and eliminates a lot of manual entry on the AP department.

Pros:

You can make it as formal or informal as you want. billing off of a PO is very simple

Cons:

sometimes the servers speed is an issue. it can take up to several minutes to process a single record.

Coupa Expense Software Review

Comments: I am happy with using Coupa expense

Pros:

The user interface is good and it allows real time tracking of your transactions.

Cons:

The one downside i have is the lack to customize your view or dashboard.

Convenient

Pros:

All feature on this application is very useful and manageable

Cons:

Nothing because its friendly user application

All purchases are placed through this system to deliver to accounting

Pros:

The Simplicity of entering items to be approved. The different areas are very self explanatory and it is easy to navigate through.

Cons:

Repetitiveness of entering information or submitting something. After entering all the information on one page it makes you re-approve on the next page. When adding another line to the items in cart, it makes you completely re-enter all information which is frustrating when the items are linked but may just be different in price.

Daily problems with Coupa

Comments: Very bad, always have problems with the page, can't change the password and the message error is a random message that do not help.

Pros:

Can customize a lot in the view and basically what you need

Cons:

Very slow Problems with Stage Release an update and change a lot of things without been notified

Coupa Expenses makes paper receipts obsolete

Pros:

So often employees loose paper receipts and just give estimates of their expenses. This creates difficulties for the accounting department that needs to track these expenses and their related taxes accurately. Coupa Expenses allows your employees to take pictures of these expenses as they are incurred so they cannot be lost of forgotten. All of this is delivered with an easy to use Android or Iphone app as well as a full featured web client.

Cons:

It sometimes gets tedious filling out the same options on every single expense, these should be caches so they do not need to be selected each time. The web client interface is sometimes a little clumsy.

Coupa's e-Procurement Solution Helps Students in Need

Comments: I highly recommend Coupa as an e-Procurement solution. Once you get the hang of it, it's really quite easy. And, once you do, your organization's work flow will be enhanced forever. The most amazing part is to be able to take immediate advantage of Coupa's incredible new features, such as iRequest. Coupa is not a static company, and they are constantly updating features. Coupa's team provides personalized service and lots of 'hand-holding'. They listen well to our needs. And, our students in need in the Washington, D.C. area are better served as a result Coupa has helped transformed us into a 21st century organization with streamlined operations that enable us to stretch our donor dollars and help more students in need.

Pros:

Neediest Kids is a nonprofit organization that works with 8 area school systems in the Greater Washington, D.C. area. We provide emergency funds to these school systems to purchase the basics - new clothes, school supplies, medical or dental care, eye exams and glasses, and more - so students (K-12) can stay in school and thrive. Coupa's system has moved Neediest Kids from a traditional paper-based system of authorizations and receipts with school professionals spending their own time to shop for items for their students in need. We operate now through a web-based process of issuing POs that go directly to vendors with products shipped directly to school professionals. Thus, we have efficient purchasing, streamlined requests to vendors, real-time product and budget tracking, invoice reconciliation, and more. It's fast...it's internet fast!

Cons:

There are always a few tweaks that could happen here and there, but we get 95% of what we need!

Positive experience with processing expenses

Comments: The software allowed for some additional options in our expense reporting policy and for a reduction in training costs

Pros:

The software is easy to use and very intuitive. There is minimal training needed and fields are very clear. The computer based login ties into the mobile receipt capture with no issues and corporate card transactions prepopulate expense reports.

Cons:

There is no way to decline an individual piece of the expense report. The expectation for the user to understand the full reimbursement policy of the company may be to high. There is no built in calculation to reduce a reimbursement by type selected.

Coupa Accounting and Expense (implementation)

Pros:

We have used Coupa Accounting for a number of years, and just purchased Coupa Expense. Really excited about: - Mileage capture (save a lot of time) - Receipt parsing (e.g. we don't have to type in expenses--line items pulled from the receipt) - Mobile submission of expenses - Embedding tutorial videos for new users directly into the interface - Level of partnership and support to implement successfully

Cons:

Too soon to tell, as we have not yet gone live. Based on our previous experience with Coupa AP and our current experience thus far, I have high expectations for the project.

This product is very valuable to a large organization and specifically the accounting teams of that org. Implementation can be difficult but ultimately Coupa Expense platform is highly configurable to an orgs needs.

Pros:

1. Can be configured in almost any way a business needs. 2. Approval chains can be as simple or complex as you need them. 3. Administration can be managed by accounting team. 4. Integration with Google maps for mileage records. 5. Super easy for users to adopt

Cons:

1. Implementation can be painful depending on which route you go. Coupa may direct you to a third party they partner with and you may be stuck we super strict deadlines and change orders if you aren't able to stick to them.

simple and user friendly expense management software

Comments: mobile app, automatic mileage calculations, streamlined approvals, inbuilt analytics

Pros:

Coupa makes reimbersement of employee expenses a breeze. Credit card Transactions can be automatically loaded.Coupa expenses Mobile app comes with voice capture capability. The expenses approval workflows are streamlined. Expenses policies can be changed easily. Based on the expenses history and other industry data, coupa flags each expense on a frugal meter thus encouraging employee to spend less.

Cons:

Coupa needs to be integrated with ERP for accounting and payments. Sometimes this is a pain as there can be integration issues.

We should have done this years ago!

Comments: Our company was stuck in an antiquated paper-based system of tracking indirect spend. Originally it was fine, as managers were able to keep up with their approving responsibilities. As time went on and the company grew, managers backed off of this responsibility and invoices were coming in without any purchase orders, let alone signed ones. Time for a change. I researched many indirect spend, procure-to-pay software systems until we decided on Coupa. We are very happy with the program. Not only does it put the responsibilities back on the requestors and the approvers, we have opened up more time for our Accounts Payable Clerk to handle other meaningful tasks.

Pros:

Ease of use; supplier portal

Cons:

Currently the phone application does not allow a user to create a requisition

AV CED assessement

Comments: They are a formal and professional firm, bringing the subject matter expert depending on the topic. And good follow up on topics and meeting.

Pros:

SO far their attention to detail and system capabilities.

Cons:

Unaware, but I am sure I will identify them.

Very rigid application without any Flexibility

Comments: Please do proper due deligence and do not rely on sales pitch. The only reason i am writing this review is to save others because i do not want anyone else to go through the pain we have been through. My recommendation - Do not bother looking at Coupa. Look for other options

Pros:

Honestly, except the user interface which is common on most expense applications there is nothing much to offer.

Cons:

Does not support entire credit card transaction feed Application is rigid and does not offer any flexibility. They over promised when selling and under delivered Customer support is bad

powerrubber.com 's opinion

Comments: if you want to loos your money, it is a good place to buy for access. 0 refund or return.

Pros:

only the colours which are a very calm and proper for this type of platform

Cons:

nothing, we lost our money, so please choose wiser.

Does a job

Pros:

Helps link employees with the financial department when processing invoices.

Cons:

It's not very intuitive to use and can be quite difficult to understand what to enter if you're only an occasional user.

Invoicing for railroad

Pros:

It is easy to search for previously entered invoices using our invoice number. It shows the status of an invoice

Cons:

If an invoice is disputed, it is hard to delete it. We have also submitted invoices for approval and the approver never received.

POOR PRODUCT & CUSTOMER SERVICE EXPERIENCE

Comments: The product, customer experience & user interface are all terrible, Not to mention all Customer Service has to say to anything is 'I don't know'. Anything is better than this one.

Pros:

Nothing. I'm not sure there's one feature that's worth purchasing this software.

Cons:

Everything. The product, customer experience & user interface are all terrible, Not to mention all Customer Service has to say to anything is 'I don't know'. Anything is better than this one.

WHY SHOULD I PAY COUPA for services rendered

Comments: HORRIBLE, UNABLE TO COMMUNICATE, we do plumbing services for $ 295.00, but I have to pay coupa $ 549 to get paid from my customer!

Pros:

NOTHING, I refuse to pay coupa for my customer to pay me

Cons:

Everything, nobody willing to talk to you unless I pay Coupa $ 549.00 per year to get paid by my customers.We are a small family business, why should I pay out $ 549 yearly to get paid

Incredibly Frustrating

Pros:

For an invoicing software, it does the trick. It can keep track of what you owe and how long you've owed it.

Cons:

Where to begin? The UI is terrible. The software is incredibly cumbersome and not user friendly at all. I can't imagine why anybody likes using it.