Admin By Request Reviews

AdminByRequest Product for PAM for Workstations or Servers

Pros:

it has all of the features required from a PAM solution. the portal is very intuitive and easy to understand and the deployment is super easy. there are no issues with the software like glitches or bugs.the agent is very small (under 2 MB) and doesn't generate performance issues on devices.you can pre-approve software, and deploy and approval mechanism. you can even revoke admin rights for Helpdesk teams but leave them an easy to use elevation method.

Cons:

blocking elevation of child process for pre-approved software.

Easiest way to achieve zero-trust on your endpoints

Comments: Everything from pre-sales to purchasing and support has been a pleasure. We have in a very short time eliminated all local admin accounts on all endpoints (including the previously fixed ones, used by IT-support).

Pros:

Easy and fast deployment, great feature set (including mobile apps for admins, break glass accounts, integrated SSO (and MFA), AI approval) its all something we did't have before, and its made our security posture and administration of local admin permissions so much easier. From purchase to fully implemented a total of 2 weeks passed, including testing.

Cons:

None i can think of really, it does what it does great.

Admin By Request MCPSS

Pros:

It can help you eliminate local admin rights and improve your security posture. You can allow users to perform elevated tasks when needed, without having to wait for IT approval or intervention. You can monitor and audit all privileged activity on your endpoints, and get full software and hardware inventory.

Cons:

It may not work well with some applications that require admin rights for installation or updates. You may need to create custom rules or scripts to handle these cases. It may generate a lot of notifications or requests for IT staff, especially if users work in different time zones or need frequent elevation.

Admin By Request Works

Comments: Overall, it has helped us to not give local admin privileges to users but still allow them to install software.

Pros:

It's easy for the clients to use and request access.

Cons:

Sometimes the interface for the console feels a little bulky

Definite Fan of Admin by Request

Comments: The overall experience with Admin by Request has been great. The fact that the initial set of licenses is no charge allowed us to work through the full setup and release process on real users so that the rollout was clean and users in acceptance of it, due to ABRs ease of use.

Pros:

Unfortunately we were slow, in general, in cutting off users from Admin Access of their company-issued devices. By the time we reached the point of finding Admin by Request, most users were 'entitled' and so we expected resistance. First, FastTrack was easy to work with and helped us manage a pilot project to test deploy to a diverse group of users. This allowed us to work through implementation challenges, configuration issues, etc., so that the rollout could commence smoothly and reduce implementation friction. Second, with the help of the support of FastTrack the configuration and rollout went smoothly to help with acceptance. Then, Admin by Request, being easy to use, made the addition of this tool easy to accept by nearly all users. The fact that we got it implemented is big, but the fact that it went in as smoothly as it did and is now part and parcel of our operations is inestimably valuable .

Cons:

No real cons. Would be better if there were a way to add licenses a little more easily ....but it's not painful.

Best bang for your buck

Pros:

It's a seamless transition to go from local administrators to a privilege on demand model. We were able to quickly implement this solution, without some of the general onboarding required from other vendors. This also saves on cost. Despite this we have been impressed with how well the product works.

Cons:

It's not as feature-rich as the product offerings from a couple of big names in the industry, but those products are over double and triple the cost. If we were looking for a tool that provided robust endpoint security to help mitigate zero-day exploits, we would have looked elsewhere, but Admin By Request does what it's meant to do extremely well.

Admin By Request is a must have for securing local Admin rights

Comments: Overall we have had a great experience with Admin By Request. I highly recommend the product.

Pros:

Ease of use, simple install and everything just works. Its very easy for users to simply request an elevation for Admin access to install anything they need. Once IT approves, they have a short period of time where Admin access is available and then everything reverts back to regular access.

Cons:

The only thing that can be improved upon would be the ability to sort agents by check-in date/time so its easier for Admins to remove computers that are no longer on the network. Or have the ability that after x amount of time, certain clients drop off and dont take a license. A recent change made this a bit harder. I wont drop a star on the review for it, but it would be great to improve upon in the future.

Admin By Request Review

Comments: Overall AdminByRequest has been an amazing product to manage both our Windows and Apple devices with one platform.

Pros:

Admin By Request is a great product. Much easier to use than other Access Management Systems and very user friendly compared to most.

Cons:

Customer service could be a little more responsive

Excellent product, easy to use, great support

Pros:

The ease of deployment and administration across our organization is excellent.

Cons:

What I like least about the tool is also something that I find very helpful. That feature is the geolocation of devices makes some users nervous that our IT team knows where their devices are in gmaps; however, this feature is very helpful when a product is missing.

Pretty good bang for your buck

Pros:

The ease of setting up the application and the price point was an easy sell.

Cons:

UI feels a bit old for a new product but can definitely be improved upon.

A tool that improves security and makes life easier!

Comments: Easy to buy, easy to use, low pressure sales team. It's amazing to find a tool that does what it's supposed to at a reasonable price!

Pros:

Easy to use, easy to setup, so much easier to authorize admin requests than having to remote in and type in credentials.

Cons:

The only downside is we didn't implement it years earlier.

Finally take away the Admin Rights

Pros:

Admin by Request offers a comprehensive set of features expected from an end-user PAM solution. Its setup and the portal are admin friendly and straightforward, making deployment possible without a lengthy preparation. The software runs smoothly on all end-user clients and is lightweight. Notably, you can pre-approve software, implement an approval mechanism, and even selectively revoke admin rights for Helpdesk teams while providing them with a convenient elevation method. Also easy integration into 3rd party software, like Slack. Finally you can remove the permanent, standing admin rights for all users, while still giving them a secure way to requesting them, as needed.

Cons:

Not much to report here, the software is easy to use and was well accepted with all our users.

ABR Easy PAM

Pros:

Easy to useefficient time useBreak Glass - emergency admin

Cons:

Server license cost could be slightly better

First thing in 25+ years to work!

Pros:

We are able to remove local admin rights from users and easily grant permissions to run items as admin when needed. Tried for decades and this was the first thing I foudn that was easy to use, admin and deploy

Cons:

I literally can not think of any cons. There were growing pains with our users who were used to having admin rights locally, btu that was to be expected.

Fantastic savings of time.

Pros:

We use ABR for the use of requesting Admin use by those that need it often, but do not have permissions due to our customer security requirements. My IT team has designated and created some auto-approved tasks that streamline the process significantly for the employees. The audit log feature is amazing to ensure that what is requested is what was done by the user.

Cons:

It does seem that some of the default settings with in ABR override the settings that we enabled for our standard user set via Azure AD/Intune. Things like deleting an icon or changing the time on a computer were allowed by our user setup, but the ABR removes that permission upon installation.

A must need to be security compliant

Pros:

Ease of use and set up, definitely fit into our cloud first theory and future design using Intune.Level of customisation, we're able to build our own slack bots and application workflows using the API

Cons:

Linux was initially quite clunky during testing phase, however there is increased development around the Linux agent which we're testing currently.

Saves you you the trouble

Comments: ABR really solves the problem of removing local admin privileges without loosing the ability to perform the necessary tasks on the endpoint.

Pros:

We managed to implement ABR in a tech organization where more that 50% of the end users where Local Administrators without making the users annoyed

Cons:

I don't really have any cons. The product does what it claims to do, and maybe a bit more.

User Friendly quick temporary permission elevation

Comments: Makes it easy for users to quickly gain access to install applications and have temporary admin sessions to get what they need done. Especially if they are remote.

Pros:

Ease of use, features for the price, break glass is nice when you are a non Microsoft shop.

Cons:

macOS Break Glass could use some work, though most of that is on Apple since they have horrible identity management for enterprise users.

Great PAM Solution

Comments: We needed to remove local admin rights for users, but still allow them to be able perform administrative tasks. ABR accomplishes this and allows users to perform administrative tasks on demand without being a local administrator. The customer service is great. Not only were they extremely helpful with us implementing this, but they are also very responsive if we have questions about features.

Pros:

Easy to roll out and use. Inexpensive. Great customer support.

Cons:

There is really nothing I do not like about this product.

ABR solved an age old dilemma around local Admin rights

Comments: Admin by Request has been a very cost-effective solution and great people to work with.

Pros:

The easy-to-use request function, software preapproval, and malicious software security scanning adds crucial defense mechanisms.

Cons:

After years of allowing end users Administrator rights, there was a learning curve after deploying ABR. All in the name of security though. Hard to argue against.

Fantastic, affordable product

Pros:

Once we implemented, we've barely had to think about it. It delivers what it promises.

Cons:

It would be great if the 'reason' field (which we set to mandatory) would detect/reject nonsensical entries.

Very good Product. Gives us an overview of who and what is installed through IT approval.

Comments: Less calls to our Helpdesk to install applications. The IT team approves requested applications and has an overview what it installed.Good integration with Intune.Clear portal.

Pros:

Function that automatically revoke local Admin Rights.

Cons:

We have no disadvantages yet. Maybe the MacOS Run As Admin function can better. You now need to drop the application to the Admin by Request icon. Users don't now that sometimes.

Great Tool for control user accounts and install rights on endpoints

Pros:

Admin by request allows me to give my users the freedom to request app installs without a tech needing to handle the actual process. Its very self service.

Cons:

I haven't found something I don't like yet. There is a quirk with how certain installers run that required a bit of training for our admins but after we figured that out we worked around it. That isn't an issue with Admin by Request as much as it is a unique methodology for certain app installs.

Simple to set-up, easy to use, great reporting

Pros:

Easy to set-up and configure vs other platforms for PAM. Effective in managing user's rights while also being flexible in times that it needs to be. Integrations are seamless making it VERY fast to respond to any user requests.

Cons:

Nothing to add here, everything has been great.

Review

Pros:

Easy to use. No Admin-User needed on the clients.

Cons:

Nothing, everything works fine, cause its easy to use.