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About Practice Fusion
Practice Fusion is a cloud-based ambulatory EHR in the U.S. for independent practices. Try for FREE for 14 days now!
User and beginner friendly, thorough without being too complicated.
Very little way to fix mistakes when sending out referrals to other specialists and radiology.
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Practice Fusion is so easy to use and I create my own templates that fits my Chiropractic Practice.
Comments: The streamline of my notes and the ease of using this program. I like customizing my notes based on my practice. The customer service is impeccable. I have already referred many friends to PF.
Pros:
The ease of using this software and I get to create my own templates which I love. I have been using this software for over two years and it keeps getting better. Plus it's complimentary with CMS.
Cons:
I understand that information are being updated daily and it's hard for the folks to update everything on the site. There are still clicks that don't have the required informations that is needed. I'm sure it's coming!
Alternatives Considered:
Solid Software
Comments: I like practice fusion for my smaller clients that are not looking to grow or expand their practice. I would not recommend for extremely high volume or high complexity specialties.
Pros:
Practice Fusion is a great software for smaller practices that don't need all the bells and whistles. It is very affordable and easy to set up.
Cons:
The customer service is terrible and it is very difficult to get a live person. They do have a lot of support videos but sometimes you need to speak with someone when you cannot find what you are looking for or none of the support videos are addressing your needs.
Practice Fusion woos
Comments: They are in LA so you have no support until 11 am or 12 pm if you are in the midwest or east. Virtually no speaking support at all. Constantly cant get in and have to get a new password. Puts you way behind . You have a person that is suppose to let you in your account but may not be available. It is cheap but recently raised their rates by 50% without giving any added features. Patient portal is hard to access. The self scheduler is non existent . Patients have to remember a full website address to access. They do not help with the QPP constantly wanting you to redue depression screens and diabetic screens that you already did. So there health maintaince is horrible as is getting labs and investigations to the chart in the patients chart. Lots of extra time. Non existent IT
Pros:
Cheap, although they just raised their prices by 50% with no added features.
Cons:
No support, now Allscripts owns. They recently increased the monthly fee by 50% but not giving any new features. Templates are a joke. They are not coordinated with P aware or any state prescription service . Still they could not get the labs around me to put them in my charts. Its impossible to up load anything without a hassle. They keep raising the prices and offering less. My billers could never access and you cant talk to anyone they send you instructions in an email. I have to pay for 4 providers when I am only one. Multiple times its down and unusable. They were in trouble with FDA for trying to get providers to prescribe opiates for a kickback and now allscripts owns the company. The referral process is a joke. They only send the face sheet and you still have to fill out all the referral information. Everything is extra now.
Alternatives Considered:
Manage patient records
Comments: From the beginning, Practice Fusion allowed our practice to fully switch to government mandated electronic medical records. And with that switch it allowed us to earn rewards from the government. As practice fusion has grown, we have grown with it. Although no longer free, it does offer a free 2 week trial period with out having to even put in a credit card number. I highly recommend you give it a try!
Pros:
I was an early adopter when this software was offered free. For a small practice that was vital in getting us to switch to electronic medical records.
Cons:
As crazy as it sounds, that fact that it was originally offered free made it seem like it was just Cheap That could not be further from the truth!
Alternatives Considered:
I like it
Comments: Very positive.
Pros:
It was free in the beginning which was cool, but I still find value in it. Once the templaters were done, things are simple and easy to dictate.
Cons:
Would like a little easier way to chart and dictate and change things. I saw a mutate button on a competitor to change the order of the note.
Alternatives Considered:
Frustrated with Customer Service
Pros:
e_prescribing is good and overall the EMR is not terribly annoying for me as a medical provider. It does not include good features for my therapist colleagues.
Cons:
It is now expensive and the support is minimal. The terms of subscription are inflexible and chat support is non responsive to requests for help including simply providing contact to advance a concern to decision makers in the company
Practice Fusion has odd limitations and customer support does not resolve glitches quickly.
Comments: We benefit by having a free EMR that does electronically send superbills to our billing software (Collaborate MD).
Pros:
The best part about Practice Fusion is it's free. I'm very excited that for 2018 we can submit Meaningful Use Data through Practice Fusion directly, which is going to save me a lot of time this year.
Cons:
The scheduler is inefficient - I pushed my company to use CollaborateMD (our billing software) for the scheduler because of how awkward and inefficient Practice Fusion is in this category.
Reasonable EHR Software
Comments: We use Practice Fusion in multiple Clinical Locations to document patient information. We have services offered aside from our traditional medical services that need to be documented but not in our regular EHR. Practice Fusion is easy to use from scheduling to provider notes and a great tool for small clinics or clinics where multiple locations need a reasonable software.
Pros:
It was free and even though it is now paid it is and EHR with great pricing.
Cons:
Prescriptions almost do not look real. When writing prescriptions in this software even though printed on RX paper, the prescriptions look like anyone could have written the prescription. A lot of pharmacies in our area want to call and verify they are real.
now expensive EHR for features
Comments: it was a nice switch after paper charting
Pros:
I used to love PF, as it was free to use, and was easy to fax/ email chart notes to other providers. it has easily customization templates, and can integrate billing, and help you catch chart notes with no super bill submitted pretty easily
Cons:
I do not like the new pricing structure. It is much more expensive than similar EHRs, and the interface is not as nice, or as easy to use across modalities.
The paid version is bettter.
Comments: Excellent Serivce,
Pros:
I'v e been using the system for years and it's very simple and straight forward. After it bacame a paid model there sudeenny were less ads and less intrruptions. It's creat.
Cons:
Conpared with other new ones on the market it does not integrate very well and I have the e-rx systme.
Do not sign up with this EMR. Look elsewhere. False advertising.
Comments: 've been with Practice Fusion for 7 years. When I joined, they promised that the service would always be free. Seriously, that was there main selling point. Always free. About 5 years in, they sold the company and now the story has changed. Now it's $99/provider/month. I tolerated the issues with PF when it was free because I was saving so much money that I could deal with the short comings. Now that I have to pay for it I want to warn people not to join. Once you join an EMR, it's hard to switch so I feel stuck. There is NO customer service. I've been trying to reach my rep for over a month and no response. When I created a customer service ticket, again, no response. Basic things that should be simple to do are impossible on Practice Fusion. For instance, I can't set up automatic reminders for patients to come in for their annual exams. If a patient wants their chart to be released, you have to download each document one by one. It takes an hour to download a chart. I've come to dread records released requests. If you want to create reports, patient lists forget it. Basic reports are not supported. I've been asking for the same basic technology for 7 years and all I heard was " great suggestion, we will send it to our development team". Then nothing happens. Now, it's gotten so bad, I can't even reach a live person. You have to submit a ticket for issues and no one responds. My office manager has tried to set up meetings with our rep (you can do it online) and he doesn't ma
Pros:
Easy to use. Started with the company 7 years ago because it was free and advertised that it would always be free. They lied.
Cons:
No customer service. Cannot perform basic easy functions. Cannot send patient reminders to have them call for an annual appointment. If a patient wants their chart released or an insurance company needs there chart, you have to download each document, lab one by one. It can take an hour to copy one chart. The only bulk thing you can download are the notes but everything else has to be downloaded one by one. I've been requesting basic functionality for 7 years and nothing gets done. Now you can't even get them to respond to help tickets or scheduled online meetings.
Benefits do NOT outweigh the risks
Comments: Once your new user status is up, and the likelihood of you switching EHR's is very low, there will be no support, and no accountability. With ever changing regulations, payer policies, clinical guidelines, drugs and technologies on market, certification requirements and on and on, do you really need to worry about how your EMR is going to force another change on your practice and livelihood.
Pros:
simplistic design, customizable templates, integrated calendar that answering service can use for scheduling, used to be free
Cons:
Labs do not get attached to referrals. As a Nephrologist immersed in lab results, this is a key function for me! When remedy ticket is created, the representative talks in circles, sometimes taking a week to reply. One rep finally acknowledged this was a known issue. One year later, I contacted cust service to request a full data extraction to migrate to another EHR. Same run around. Tried the live chat, no one came to chat, not even a chatbot. Tried the service phone line. Following prompts for "patients and providers with accounts", the recording directs patients to their providers, then disconnects without even addressing provider issues. Tried a different prompt on customer service line, placed on hold by recording, then a live person comes on just to put me on hold for another 5 minutes before I get disconnected. The direct messaging function for other PF users stings. The messages or attachments cannot be recognized as a consult or lab result etc, only as message. lab or imaging orders that are still outstanding do not produce alerts. No shows do not produce alerts. Billing issues do not produce alerts. These factors make PF a glorified blog with minimal extra functions rather than a true EHR. Their attempts at assisting in clinical decision making fails. It is geared mostly for primary care physicians. ex: If the patients last BP was suboptimal, there will be an annoying banner to tell you the last BP was suboptimal. I'm a Nephrologist, patients with easy to control BP do not get referred to me, I don't need a distracting banner for this, or to remind me to ask patients if they have urinary incontinence, or screen them for HCV. You can bank on a reminder to screen for lipids when they get an advertising account from a statin maker. The fact that their previous CEO advertised that "PF is free and will always be free for providers", and now they are charging a monthly fee or will hold your charts indefinitely should tell you that PF is not a company to be trusted. There is a high likelihood of future drastic changes in cost or service since many clients are captive by the difficulties of changing EHR's.
Acceptable product while it was free but now.....
Pros:
It used to be free. Ability to make your own templates. The E prescribing was simple to use. Easy to enter lab orders and lab result integration was good.
Cons:
From free to the whole amout annually paid in advance. The price increase has shut out many small solo practices. The cost is for one physician license +3 additional licensed employees. Wouldn't cost be much fairer if the cost was truly per user. I don't want to subsidize larger offices. Horrible customer service since late last year. The templates that are provided are a very low-quality including lots of misspelled words. New spaces for LGBTQ data but nothing for advance care planning and limited space to provide emergency contacts. Not very user-friendly for documenting geriatric patients. No structured section for preventative care with reminders when overdue. Immunization section was not updated routinely: new herpes zoster guidelines. Making a lab result flowsheet was terrible. Everything was à la cart: needed a separate clearinghouse for billing, needed to purchase up docs, etc. Hopefully they'll come up with a different pricing structure. Gone elsewhere for now. Might return if cheaper, charge people for using MIPS separately. Why should I have to pay for all the tech development of features that I don't use when basic items are missing?
We are a small outpatient psychiatric office and Practice Fusion was great for our budget!
Comments: Great value for the price. We are just starting to implement the patient portal and find it is another useful tool for some patients.
Pros:
We love the price, as a small office (2 providers) our budget was limited and this was appealing. I knew other offices larger than ours that used it and they recommended it as well. There is a lot that Practice Fusion is capable of and I think we are only hitting the surface of how it can make our jobs easier. I really like how updox (faxing system) coordinates with Practice Fusion and we can upload what we need into the chart so easily.
Cons:
I felt it was difficult to navigate Practice Fusion, but then when we started using it I was also setting up a private practice so that made things more difficult because I really didn't know what I needed as far as intake templates and how to set up my notes to make it quick and easy. After some tries I think we are doing pretty well. The only thing I wish was different (and maybe this can be done and I just don't know how) is that I could duplicate the previous note on a patient and then I can see in one glance what was discussed at our last appointment and then type the new note over the last note. I list their current medications and past medications at the top of the subjective section and so if this could be brought forward on each additional note then all I would need to do is make changes as the occur and not have to keep a "master" word document that I have to update and then copy and paste.
Alternatives Considered:
Practice Fusion Customer Service and Use Issues
Comments: We do use practice fusion for multiple providers who find that it works well to integrate with the billing software
Pros:
Practice Fusion does allow practices to pretty easily link up with multiple billing softwares, and it allows for simple tracking of patient records and note keeping. It is pretty simple to run a report and see why a claim is not populating into the billing software from PF.
Cons:
The option to keep documents in a patient file is not entirely user friendly, as you have to scroll through all of them to find what you are looking for. I often run into glitches in the bridge built between PF and the billing software we use. I also have trouble with customer service at PF every time there is an issue, as you are not allowed to call any more (the automated message will hang up on you) and the online support ticket is slow and cumbersome. I would expect kinder and more efficient customer service now that practice fusion is a paid service
Recent sale to Allscripts has users abandoning this once promising platform
Comments: Worked with this platform for many years until the sale of the company. EHR requires cell phone 2 step log in. The EHR also logs users out repeatedly after periods of inactivity,This results in bacteria and germ transmission among employees frequently breaking sterility protocols to check their cell phones to log back in and results in employees frequently being distracted with personal cell phone use issues.
Pros:
Use to be free. Was easy to start learning. The companies logo was "Practice Fusion is Free and Always will be for users." Company was sold and now has physicians leaving in droves.
Cons:
Price, lack of functionality in linking with labs and imaging centers. Cannot be used in medical fields such as surgical centers where sterile fields are required because the EHR repeatedly logs out and requires repeat log ins by users with cell phone code entry. Aside from cell phone mediated bacteria transmission staff/employee, cell phone personal use becomes a secondary problematic issue due to the EHR platform requires employees to frequently get them out.
Great software when it was free...not so good if you have to pay for it!!
Comments:
Not a bad software package, but it has its limitations.
Customer service has deteriorated over the 7 years that I have used the program. You generally never can get a live person to discuss the issue. Everything is by email. If I have to pay for software, I will find one that does everything I want.
Pros:
The software is easy to navigate and has the basic features of an EMR. Being cloud based, it was easily accessible from any internet based pc. It was practice specific in many ways, with certain shortfalls. Vaccine inventory was very good.
Cons:
As a pediatrician, I must record a patient weight in pounds and ounces, which you can't do with practice fusion. The basic templates can not be modified and you had to be careful when composing notes (I don't come across too many 2 month old infants with teeth!) either not to pick those elements or go back and really proof read the notes. Log in from a machine that you didn't use previously is a nuisance, in that you have to be verified with a security code.
Practice Fusion User Friendly
Comments: Overall great system for the price. We chose to stay with them when it went from free to subscription because it was so user friendly and the cost affordable.
Pros:
Super intuitive when you first set up Lots of templates available. Customer Service is great about helping
Cons:
We never fully integrated with the practice management system recommended by Practice fusion at the practice managements suggestion that it would not work well, which was confusing.
My experience with Practice Fusion...
Comments: You get what you pay for. We started using Practice Fusion when it was still free. Since they started charging for it, it is has had several upgrades that are really improving the workflow. There are still many things I would like to see change, but for what it is, it's a reasonable software.
Pros:
I'm so happy they finally allowed us to add a sticky note to patient's charts. It was very difficult to have communication between departments to notify other members of the staff of patient needs. It is very helpful that it interacts so well with Kareo's Billing Software.
Cons:
This program is a little clunky. In the last year they have been making improvements to the usefulness of the system for interaction between departments but there is still a great deal of room for improvement. The reports function is still a work in progress and leaves much to be desired in the information provided and the ease of finding information needed to monitor the flow of a practice.
Alternatives Considered:
Easy
Comments: Used it for 6 years, but i have to move up because of the lack of many features we needed.
Pros:
Very easy to use. No need for training. Very simple. Fast. Integrating with labs is easy. Integrating with radiology is easy.
Cons:
Not many features that can advance the practice. Very slow in putting new features in the system so we can get more work done.
Fantastic Web Based EMR
Pros:
It is web based EMR. Our office found it easy to implement. It is great that any computer with internet access can be your work computer. I compared to other EMR's - it as a clean modern interface. It is built to get you meaningful use and other quality measurements. It is completely free to use, so you can try it out. The support is also superb - chat support is better than phone support most of the time. Our office productivity has gone up after we implemented it, something I have never heard about another clinic after implementing an EMR.
Cons:
I wish I could eRX narcotics in California. I wish there was a view that had in order all the things that as happened: refills, encounters, messages, documents. I also wish in the summery view there was a pane for tasks in the patient summary.
NOT EXTREMELY COMPLICATED TO USE BUT NOT SIMPLE OR VERY EASY TO USE EITHER
Comments: ok TO UTILIZE FOR NOW BUT PROVIDERS MAY BE LOOKING INTO SWITCHING IF NO ADDITIONAL HELP IS AVAILABLE
Pros:
WAS FREE BEFORE BUT NOW CHARGING. this PROVIDE CHATTING ON LINE FOR THE QUESTIONS BUT SOMETIMES NOT EASY TO USE
Cons:
NOW CHARGING AMOUNT PER PROVIDER AND NO TEACHING AS TO HOW TO ACHIEVE TO OBTAIN THE CREDITS UNDER mips BY CLICKING WHICH CHOICES THEY HAVE ON THE SCREEN & THIS PRODUCT HAS A LOT OF CHOICES BUT YOU DO NOT KNOW YOU WILL BE CLICKING THE RIGHT BUTTON UNTIL WAY LATER- NO IMMEDIATE FEED BACK. also PATIENTS MENTION THIS PROGRAM MADE THE PATIENT PORTAL DIFFICULT TO ESTABLISH & TO OPEN WHICH IS THE REQUIREMENT FOR ehr mips REPORTING THIS YEAR . tHIS IS A HUGH DOWNSIDE BEING USER UNFRIENDLY ESPECIALLY THE OLDER POPULATION WHO AR NOT COMPUTER SAVY
EMR Easy
Comments: I highly recommend the user-friendly EMR, from scheduling, downloading, and uploading sensitive documents the customer support is very good and you can't beat the price.
Pros:
Everything about Practice Fusion is very well done from integration to customer support. Very easy friendly software.
Cons:
I haven't found anything that I don't like about practice fusion.
Overall Great EHR.
Pros:
I love that this product can be accessed from anywhere at any time on any computer with an internet connection. It is very easy to use and easy to customize. I find that the ease of customizing the software is one of the best features for myself as a chiropractor using a software designed for medical doctors.
Cons:
I wish there were more reports including patient demographic reports. I have a separate billing company, so I have not been able to combine Practice Fusion's features with a billing software yet. Because of that, when I want a patient list for a mailing or something similar, it is not easy to do unlike running some of the other reports that are built in.
NOT FREE!
Comments: Horrible customer service and business practice! Judging by other customer reviews of bad quality product I would dissuade anyone from signing up for their subscription software! Would not recommend signing up for this software subscription to anyone.
Pros:
I have never used this software but I am stuck paying for it thanks to the fraudulent business model that this company follows to gain revenue
Cons:
I signed up for Practice Fusion on March 21st 2019. Due to pending litigation I was forced to delay the opening of my clinic and sent in a email as well as physical copy of cancellation notice on April 10th (well within the 30 day time window for cancellation without charge. Despite several attempts to cancel service, The company continues to bill me citing I had a year long obligation even though their contract clearly states that I can cancel within the first 30 days of signing up without any obligations. I recently received a notice that my account is being sent to collections in June 2019. I am trying to reach the company to find out why I am still being charged without any response from them. It seems their business model is to sign people up and keep charging them even after cancellation on one pretext or another. Horrible customer service and business practice! Judging by other customer reviews of bad quality product I would dissuade anyone from signing up for their subscription software!