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Microsoft Forms Reviews

About Microsoft Forms

A cloud-based data collection application that helps organizations collect feedback information in real-time through forms and surveys.

Learn more about Microsoft Forms

Pros:

MS Forms is easy to pick up and use by any user and will suffice for most use-cases. Included in most MS 365 subscriptions.

Cons:

However apart from the tremendous efforts and features the software has limited integrations with other third-party applications, which may limit its functionality.

Microsoft Forms ratings

Average score

Ease of Use
4.7
Customer Service
4.3
Features
4.3
Value for Money
4.6

Likelihood to recommend

8.6/ 10

Microsoft Forms has an overall rating of 4.6 out 5 stars based on 245 user reviews on Capterra.

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Filter reviews (245)

Aditya Kumar
Aditya Kumar
Technical Intern in India
Verified LinkedIn User
Food & Beverages, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

User-Friendly features of Microsoft Forms

5.0 4 weeks ago New

Comments: Great, To be honest. It had always been my helping hand.

Pros:

Wherever I have to ask my friends or my colleagues, about going on a trip or taking a decision on something important. I prefer using Microsoft Forms. This gives me an option to create a customised form for to send it to my friends and colleagues for their opinion. And also genrates a graph according to the results generated by my poll.

Cons:

Nothing as of now. I had been using from past 2 years, and till then I didn't faced a single problem in any functioning.

Takeisha
IT Specialist in US
Information Technology & Services, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Everything from basic to complex

5.0 last month New

Comments: Overall I much prefer Microsoft Forms over other forms like surveymonkey. I found it easy to make basic forms and with a little time you can even do more complex forms. We have used it for simple forms like satisfaction surveys to forms used to register for online webinars. It is very versatile.

Pros:

It is very easy to make forms with different options of questions.

Cons:

It seems like you have to constantly log in to see the results. As far as I can tell you can't get a regular update sent to you with the results.

Verified Reviewer
Verified LinkedIn User
Construction, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

For microsoft users

3.0 last month New

Comments: Great when you working in a microsoft environnement

Pros:

- Intuitive interface - Integrated to O365 - Theme using - Instant repport

Cons:

- Limited features if you compare with google forms or zoho forms - Basic deign and interface - Limited repport options

Anonymous reviewer
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

What else could I ask for?

5.0 2 months ago New

Comments: I have used Microsoft forms for suverys which gave me a better understanding of my customers interest just by sending them a link

Pros:

Export data as excel is awesome, as well as all the variaty of questions types and fields

Cons:

I thing UI design is poor and unactractive for many people

Aaron
CEO in US
Nonprofit Organisation Management, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

An excellent option for 365 organizations

4.0 last month New

Pros:

Forms is an excellent product for surveys and forms, internal and external, and a critical part of the 365 organizational suite. It can integrate with Lists and Power Automate to increase functionality, and has many options for controlling settings and security. The synced results spreadsheets are extremely helpful.

Cons:

The way you have to designate a Form to a personal account or a Team is a little goofy and can have some unintended consequences if not carefully managed (who has access, etc.). It's also very easy to create forms, but a little too easy to change them.

Kristan
Architect in UK
Architecture & Planning, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Be informed through Microsoft Forms

5.0 last month New

Comments: Overall I am pleased with Microsoft Forms. It offers the opportunity to make forms with a Microsoft 365, so comes for free if you have this platform.

Pros:

Microsoft forms offers the ideal forms platform, perfectly integrated into the Microsoft group of products. This makes it really easy to use and export to programmes such as Outlook and Excel.

Cons:

The software is quite basic and is isn't as advanced as something like Jotform. The limitations make it difficult to make the logic jumps needed for complex forms.

Adrian
Fleet Operative in UK
Automotive, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Microsoft Forms - not just forms

5.0 2 months ago New

Comments: Microsoft Forms is a great bonus app from Microsoft 365, easy to use and export data, with live results but limited customization. Overall is a good tool for creating surveys, quizzes, and polls.

Pros:

The most I liked the ease of use, the app has an intuitive and simple design witch make it very easy to use. Another great feature is the real time analytics and visual summaries witch gives useful info really fast.

Cons:

There are no things to dislike at Forms, it has some limitations but afterall it does not have any extra costs for using it as it comes with Microsoft 365 bundle.

Verified Reviewer
Verified LinkedIn User
Financial Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Has limitations but still gets the job done

4.0 2 months ago New

Comments: Microsoft Forms makes the process of gathering data online through surveys , a lot easier for I and my team.

Pros:

Password protection for survey forms is top on the list of what I have been most impressed with on Microsoft Forms. Setting password protection for survey forms , helps to greatly reduce unauthorized third party access to my surveys.

Cons:

Microsoft Forms lacks a mobile app, and real time group collaboration provisions for survey creation is absent. These are key limitations that have greatly affected the efficiency of my team when creating surveys using Microsoft Forms.

peter
peter
IT Asset,Configuration Manager, Service Catalog and Knowledge Manager in Ghana
Verified LinkedIn User
Information Technology & Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

MS Forms Is the Best Survey Creating Tool

5.0 last month New

Comments: I love forms and it has made many of my surveys easy to create. With MS Forms I can create surveys even when the request for a survey by management is issued late.

Pros:

MS Forms is very flexible and easy to use. I love the fact that there are many template to choose from to suit what you want to do. You can share forms to mails , ms teams right from the form settings.

Cons:

Not sure if I have identified something bad about forms

Verified Reviewer
Verified LinkedIn User
Retail, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Standard for Internal User Surveys

4.0 3 weeks ago New

Comments: I've used it more for feedback forms if I create them. I'm most just a user but have created a few.

Pros:

Easily integrates with 365 platform, and can access results from many different communication channels.

Cons:

It is outdated in the layout, not much change there. Not a bad thing necessarily, but necessarily intuitive either compared to other platforms like Qualitrics.

Jose Manuel
Marketing Manager in Spain
E-Learning, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great tool, included in Microsoft 365

5.0 last year

Comments: I can create a form quite quickly and I can download the answer in an excel file that I manage with VBA macros. So I can create reports automatically

Pros:

It is very easy to create a form and feel more secure from the privacy point of wiew

Cons:

The forms are not attractive as the ones created with typeform.

Meegan
Educator in US
Education Management, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Great for Sign-Out Sheets!

5.0 3 months ago

Comments: My overall experience with Microsoft Forms has been positive. Its friendly interface makes it easy for users to create anything they want. From creating a pole to a sign-out sheet, Microsoft Forms offers users everything they need.

Pros:

Microsoft Forms is a great product for multiple purposes. As a teacher, I use Microsoft Forms all the time. The first thing I used the software for was to create a sign-in and out of the classroom form. I was able to print off a QR code for students to scan when leaving the classroom. Administration requires us to turn in a sheet that shows which students left the classroom at the end of the week. Microsoft Forms made this task so much easier. All I had to do was print off the responses and submit them. One of the most impressive aspects of Microsoft Forms is its real-time collaboration and sharing options. It integrates seamlessly with other Microsoft 365 apps like Excel and Teams, enabling easy data analysis and sharing.

Cons:

Microsoft Forms does have its limitations. It lacks customization options compared to other forms software. This could be a plus for some but a con for others.

Roshan Raj
Safety Instructor in United Arab Emirates
Logistics & Supply Chain, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

MS Forms - Best, Easy and Reliable tool for forms

5.0 4 months ago

Comments: Overall, for simple tasks like taking feedback and small survey in best relaible way, this is fantastic tool.

Pros:

I have used MS forms to take feedback of my trainees. It is very simple and easy to create feedback forms. Since my organisation only provide access to MS software, this is easy and fully complaint to our IT policy. Best, easy and reliant.

Cons:

Add more features like taking signatures without signing (for contracts or tool box talks) More features like for quiz also True or False etc.

Jessica
Marketing Manager in US
Chemicals, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Quick and Easy Info Gathering!

5.0 5 months ago

Comments: So easy to use for gathering information quickly! Surveys are easy and hassle free to create, and the integration with Microsoft makes it easy to field the survey. I also like how the results can be exported to excel for quick analysis.

Pros:

I like that it is a survey tool within the Microsoft suite. Because of this, it is the verified internal survey tool for my company to do quick polls, like what to get for lunch. I like that it is under a trusted brand and that it is a verified "go to" for quick internal surveys.

Cons:

Honestly I like this tool. I think it is a little basic for more advanced surveys and analytics, but I don't think that's the purpose of it.

Cherish
Sales Executive in India
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Basic survey tool with simple and easy features..

5.0 2 months ago

Comments: You can use Microsoft forms to make easy tests and polls. there are some things that it did not work well for , like getting notes and making forms.

Pros:

Creating tests and polls with microsoft forms is so easy that I love it. It is simple to use so it is easy to share things. excel also saves me time because it sorts my data into groups for me.

Cons:

It's not easy to change the look and there are not as many question types as with some other poll tools.

Benjamin
Benjamin
Manager Network Performance Analysis in US
Verified LinkedIn User
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Microsoft Forms, Feedback Central

5.0 last year

Pros:

I love how quickly and easily I can request feedback via a survey or poll in Microsoft Forms. It is user friendly, very easy to customize, and delivers a consistent product every time. This is greatly improved my ability to ensure that I am on the same page with the many teams that I work with on a daily basis.

Cons:

I have not come across any things that I specifically do not like with Microsoft Forms.

Jessica
Regulatory Affairs Specialist in US
Medical Devices, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Highly Recommend

5.0 3 months ago

Comments: I have used Microsoft Forms many times to collect feedback from colleagues and overall, it has been a very useful tool.

Pros:

I love that this tool is not only free, but so easy to use! To make your work even faster, it has a bunch of pre-loaded templates if you're making a common form such as a feedback survey. Those templates can easily be edited to customize text, multiple choice answers, etc. I love that it also has a way to check how the form would look on both desktop and mobile platforms, as well as different layouts to try.

Cons:

I can't think of a single like I do not like!

Nick
Clinical Director in US
Nonprofit Organisation Management, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

A small business's dream come true

5.0 last year

Comments: We knew we needed a program to track objective and subjective assessments of clients progress. We knew what questions we wanted answered, and we knew whom we needed to answer each set of questions. With that knowledge, we began looking for a product that could provide that. What we found was software that either did not meet our needs or software that was geared towards large healthcare organizations with budgets exponentially larger than ours. Thankfully we found Forms in a Microsoft Bundle we had purchased. We didn't know we needed it, but by sheer luck, we ended up with it and decided to give it a try. For a minimal investment of time and no capital investment, we have created the program that didn't previously exist. I can't say enough about the ability of Forms to meet our needs.

Pros:

Microsoft Forms allows us to create questionnaires for our staff, students, and families in very little time. These forms and the reporting that follows them influence our decisions for client progression. It has allowed us to take a variety of sources of information and condense them into quantifiable results.

Cons:

For what we needed, it requires someone with the technical knowledge to operate Forms and the operational knowledge to know what questions needed to be asked. Without both, it would be rather useless. Luckily for us, we are overloaded with operational knowledge, and the relative ease of using Forms means that we have multiple people capable of handling the actual creation.

Maria
Client Affairs in US
Financial Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Useful For Work Settings

5.0 3 months ago

Comments: It’s simple and easy to use for a broad audience

Pros:

It allows my company to register an attendance list for events.

Cons:

The standard formsUI is a little outdated based

Liam
CMO in UK
Automotive, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Good forms

5.0 8 months ago

Comments: Microsoft Forms is a great app if you want to make surveys or polls. Is is simple to use and get reports on.

Pros:

I am using Microsoft Forms mostly for surveying and pools inside the company. Beeing an addition to the Microsoft pack I can say I enjoy this app as is free to use. It is easy to use and intuitive, you can get the survey done wright from the first try.

Cons:

There are no cons for Microsoft Forms, it works as it should be.

Dragos
Director in UK
Transportation/Trucking/Railroad, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Microsoft Forms

5.0 6 months ago

Comments: Microsoft Forms is easy to use and data is exported very easily without any problems or complicated export steps.

Pros:

They came as a bonus on the Office pack and used them regularly. It is easy to use and creating something does not take too much time. It isnice that the fields are customizable and the user interface is friendly. Another thing I really like is that the results are very easy to export.

Cons:

It is not perfect but there are no cons worth mentioning here.

Andrei
Branch Manager in UK
Accounting, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Microsoft Forms opinion.

5.0 9 months ago

Comments: Overall Microsoft Forms is an excellent app, it comes packet in Microsoft Office 365.

Pros:

For a while I didn`t knew I had Microsoft Forms in the office 365 Package I used everyday. This is like a powerful add-on to a service I already use. The way you can customize makes Forms a powerful data collection on customers or even team. Getting the reports is very easy.

Cons:

No cons for Microsoft Forms, already using other apps from M365, I consider Forms as a free addon.

Priya
Priya
Advisor in Canada
Verified LinkedIn User
Entertainment, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Good to use for short and simple surveys

5.0 7 months ago

Comments: For my short term accessibility and polling within short distribution list, I find it great to use

Pros:

It’s easy to use and implement when to do short distribution of survey or to do polling with the basic features available.

Cons:

It’s a hassle when to be used widely, also it’s very basic to play around in looks and all.

Mitch
HR in UK
Retail, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Simple and effective

5.0 4 months ago

Pros:

Incredibly easy to create surveys within the MS suite. Exporting results for analysis is easy, using on different devices is easy and sharing the survey link, whether through QR or short URL is easy - just an all round simple and easy solution.

Cons:

Only drawback from using MS forms is where you have a survey requiring anonymous answers. You can choose not to record name and email but in my experience participants still believe you can trace who responded even when ticking this option. A true anonymous mode would be good along with a short explanation of how the survey is anonymous would be useful.

Robert
Owner in Romania
Newspapers, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Helped me getting users opinions

5.0 11 months ago

Comments: Easy, fast and powerful, already came with the package I used from Microsoft. It was like a bonus.

Pros:

It was very helpful to get my users opinions when needed. It was very easy to use and setup what I needed. It comes already with the package that I already used (Microsoft 360)

Cons:

None! I couldn`t find any cons for this app for the time I use it.