--- description: Learn more about Amazon Connect price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Amazon Connect Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Amazon Connect](/software/1017140/amazon-connect) # Amazon Connect Canonical: https://www.capterra.co.nz/software/1017140/amazon-connect Page: 1 / 5\ Next: [Next page](https://www.capterra.co.nz/software/1017140/amazon-connect?page=2) > Cloud-based contact center solution that helps businesses streamline customer service processes across multiple channels. > > Verdict: Rated **4.5/5** by 92 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Amazon Connect? Contact centers, customer service departments, call centers, and customer support operations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 92 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Amazon Web Services - **Location**: Seattle, US - **Founded**: 2006 ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Please contact Amazon Web Services for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 205 more ## Features - Automated Responses - Automated Routing - Automatic Call Distribution - Call Centre Management - Call Monitoring - Call Recording - Call Routing - Call Tracking - Callback Scheduling - Caller ID - Campaign Management - Contact Management - Dashboard - IVR - Interaction Tracking - List Management - Natural Language Processing - Predictive Dialer - Reporting/Analytics - Voice Mail - Workforce Management ## Integrations (42 total) - AWS Lambda - Aceyus - Agaralabs - Amazon Aurora - Amazon DynamoDB - Amazon Lex - Amazon Pinpoint - Amazon Redshift - Apple Business Essentials - Bitext - CXone Mpower - CallMiner Eureka - Centrical - Clinc - Cresta ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software) ## Related Categories - [Contact Centre Software](https://www.capterra.co.nz/directory/32035/contact-center/software) - [Chatbot Software](https://www.capterra.co.nz/directory/32448/chatbot/software) - [IVR Software](https://www.capterra.co.nz/directory/30231/ivr/software) - [Predictive Dialer Software](https://www.capterra.co.nz/directory/30597/predictive-dialer/software) - [Call Recording Software](https://www.capterra.co.nz/directory/30533/call-recording/software) ## Alternatives 1. [Ringover](https://www.capterra.co.nz/software/169627/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.capterra.co.nz/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.co.nz/software/29589/callcenternow) — 4.8/5 (314 reviews) 4. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Readymode](https://www.capterra.co.nz/software/136728/readymode) — 4.6/5 (136 reviews) ## Reviews ### "worth the money even for small companies" — 5.0/5 > **Kristopher** | *27 July 2025* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: ease of use compared to other call center applications and chat plus it doesnt cost that much and start up companies can afford to use it as its pay as you go > > **Cons**: connection errors and quality issues from time to time as it can be slow but most of the time its fine > > its good and worth using to connect with your customers tho i would recommend you have a good stable internet first ----- ### "Amazon connect review" — 5.0/5 > **Umar** | *12 June 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: 1. Scalability Easily scales from a few agents to thousands without the need for major infrastructure changes. 2. Cost-Effective (Pay-as-You-Go) No upfront costs or long-term commitments. You only pay for what you use (e.g., minutes, telephony, and data transfer). 3. Integration with AWS Ecosystem Seamlessly integrates with other AWS services like Lambda, Lex (chatbot), S3 (storage), DynamoDB, and Kinesis for enhanced functionality. 4. Omnichannel Support Supports voice, chat, and tasks in one platform, providing a consistent experience across communication channels. 5. AI and Automation Built-in tools like Amazon Lex (for conversational bots) and Contact Lens (for analytics and sentiment analysis) enhance automation and customer insight. 6. Remote-Ready Being cloud-native, it's ideal for remote or hybrid agent setups. Agents can log in from anywhere with internet access. 7. Customizable \& Flexible Highly programmable; you can create custom call flows and integrations to suit specific business processes. > > **Cons**: 1. Complex Setup for Advanced Use Cases While basic setup is simple, more advanced workflows and integrations may require AWS expertise or developer resources. 2. Limited Built-In Analytics Out-of-the-box reporting can be basic. For detailed or customized analytics, you may need to integrate with Amazon QuickSight or external BI tools. 3. Learning Curve Requires understanding of AWS services and architecture, which might be overwhelming for non-technical teams. 4. Costs Can Add Up Although pricing is usage-based, costs can grow quickly with high volumes of calls, storage, and added AWS services. 5. UI/UX Limitations The user interface is functional but less polished or intuitive than some competitors like Genesys or Five9. 6. Limited Native CRM Functionality Amazon Connect is not a full CRM; you’ll need third-party CRM integration for customer management features. 7. Regional Feature Variations Some features or telephony services may not be available in all AWS regions. > > Users often appreciate the ability to launch a basic contact center quickly with minimal upfront infrastructure or cost. Setting up call routing, agent management, and basic IVR is relatively straightforward ----- ### "Amazon connect review" — 3.0/5 > **Yollanda** | *4 July 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: customer service is always at par. few times when you dont get a reply within a space of 30mins from them > > **Cons**: the website looks like its overloaded. can take a long time to load especially if you are using a phone > > i guess i am learning when it comes to use but so far it has been an eye opening experience with great outcomes ----- ### "Amazon Connect" — 5.0/5 > **Angelika** | *4 June 2025* | Design | Recommendation rating: 10.0/10 > > **Pros**: you can use it for customer interactions and it allows you to manage tasks as well. it allows you to handle customer inquiries. > > **Cons**: Nothing. Amazon Connect is awesome. i use it for my buisiness for the members who work on the phone end taking calls and tending to customers. > > my overall experience has been Amazing. Amazon Connect really helps with business needs. whether you want to chat or message it allows you to do it. ----- ### "Amazon Connect Transformed Our Customer Service" — 4.0/5 > **Phumela** | *12 July 2025* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: what i can say is that they have a good service and their consultants are good listeners and deliverers > > **Cons**: I once had 1 day delay of my products but they made sure that they communicate and I understood because I have been using them I know their services. > > very easy to use and they offer quality customer service with well trained staff , I always recommend them ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.co.nz/software/1017140/amazon-connect?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/1017140/amazon-connect) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data