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Microsoft Outlook Reviews

4.5 (1,995) Write a Review!

About Microsoft Outlook

Combined email and calendar solution that lets users send, receive, and manage email plus track appointments and events.

Learn more about Microsoft Outlook

Pros:

It provides time and cost savings thanks to advanced search, folder, archiving technologies and drag and drop methods.

Cons:

It has problems sending out emails sometime to some server.

Microsoft Outlook ratings

Average score

Ease of Use
4.4
Customer Service
4.1
Features
4.5
Value for Money
4.4

Likelihood to recommend

8.5/10

Microsoft Outlook has an overall rating of 4.5 out 5 stars based on 1,995 user reviews on Capterra.

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Filter reviews (1,995)

Tejas
Tejas
Associate in India
Verified LinkedIn User
Legal Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Microsoft Outlook - Father of E-mail management

5.0 2 years ago

Comments: Outlook has helped us in our business management, the design of the app is great and also customization options in the e-mail are really helpful.

Pros:

The best software and also the easiest to track your e-mails. Can work as a client and on the web too. Also there are tons of extensions you can integrate your outlook with to make it much more helpful.

Cons:

The set-up from another e-mail client can be a little difficult but the result once you move to outlook is great,

Crystal
Owner in US
Individual & Family Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

My Outlook on Outlook (MS)

4.0 last month New

Pros:

I like the fact that it is user friendly with simple help solutions

Cons:

The online application is not my thing. Idk why, but the actual app just works better for me.

Paul
Director of Sales in US
Financial Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

New Outlook is a step backward.

3.0 2 months ago New

Pros:

It's still a functional tool, in which I live by the minute through the workday.

Cons:

The New release is a step backward, as it is clunky and has lost some of it's previous functionality. Microsoft is forcing me to re-learn how to use their product for my own workflow and it appears they changed it just for the sake of changing it.

Verified Reviewer
Verified LinkedIn User
Machinery, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

General Email Mailbox Provided

5.0 3 months ago

Comments: We used mailtastic and several other signature tools in pair with it. Syncing between Outlook and other environments was not the best.

Pros:

Everyone knows how to use it and how it works. Basic interface is easy to understand. A lot of existing solutions and unique features. Native sync and connections to Microsoft tools.

Cons:

Using it on other platforms than PC is challenging depending on business needs and other software used. Some features, addons, toolkits are not available on Mac OS.

Kasi
Front Desk Manager in US
Hospitality, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Great for office communication

5.0 last month New

Comments: It's perfect for my office communication. It's quick easy to send memos to all my team members. It by far better than other software we have tried

Pros:

It puts everything in one place. My email, calendar and my contacts. I can read and respond to my email off line as well.

Cons:

It don't support RSS feeds. You can only save attachments to ti local file or Ondrive. So you can direct share

Taras
Designer in US
Arts & Crafts, Self Employed
Used the Software for: 2+ years
Reviewer Source

Solid profession email client

5.0 2 months ago New

Pros:

Matchable features of it are really good and the calendar integration is fantastic for a professional office in. Having multiple calendars allows you to have personal calendars integrated into company-wide calendars and that is a fantastic feature. Also sorting project related emails into folders is a great organizational tool.

Cons:

I dislike how app and the program are being upgraded. Computer malfunctions when you have the app version and the program software version on one PC. Windows is doing a lot of changes that aren't really necessary as they shouldn't fix something that wasn't broken but it seems the the moving into this whole cloud hosted 365 nonsense to get subscription fees. Also then you look update for the program is messing with how we are saving emails into folder structures. Also it's super annoying when one employee is on a Mac and certain features are simply messing from outlook on their machine. This shouldn't be. All menus should be the same.

Jodi
Senior specialist in US
Government Relations, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Microsoft Outlook is a must have in the workplace

4.0 last month New

Comments: I have used Oulook in a professional setting for at least 20 years and also on my personal email home accounts. It is generally pretty intuitive and easy to use with many features.

Pros:

I like the colored flag feature as it helps me keep my projects organized, and of course the ease of emailing and standard ooo work features and signatures are easy and a must for the office.

Cons:

I have found the last 3 years or so the calendar function is a bit flaky. I will shutdown my computer and all calendars will be wiped out the next day and I'll have to add them all again and it frequently freezes when opening calendar. Not sure if it is due to Teams link at work or not but they are both Microsoft products so you think it would not do that.

David
David
National Sales Manager in US
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Outlook made changes just to make changes. Difficult to use without reason

4.0 last month New

Comments: I have used Outlook for over 20 years. Typically , with an update, new features are added and the overall look and feel changes. This newest one is so difficult and different to use. they even changed the mouse buttons. For example, right clicking a misspelled word used to bring up options to correct it but now you have to hit your left mouse button on the word.

Pros:

I have been using Outlook for years and it is what I know very well. Th eolder version is easy to use and the functionality is user-friendly.

Cons:

I despise the newest version of Outlook. Nothing is in a place that makes sense for the user. Features are difficult to find and even missing in some places. It is not a product that works well and it seems Microsoft wanted to make it as difficult to use as possible.

Verified Reviewer
Verified LinkedIn User
Civil Engineering, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Outlook for meetings and email management

5.0 2 weeks ago New

Comments: Overall, I've found Microsoft Outlook to be very useful for managing emails, calendars, and tasks. While the interface can be complex and it sometimes slows down with lots of emails, it's still a powerful tool for staying organized.

Pros:

I liked Microsoft Outlook's comprehensive email management, including its powerful organizational features, integrated calendar, and task management, which streamline productivity and communication efficiently.

Cons:

What I liked least about Microsoft Outlook is its sometimes complex interface and occasional slow performance with large email volumes, which can hinder productivity.

Verified Reviewer
Verified LinkedIn User
Consumer Goods, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Outlook- a must have!

5.0 last month New

Comments: It is absolutely essential to my every day life.

Pros:

I think, at any career field, Microsoft Outlook is a MUST HAVE.

Cons:

I dont like how it goes out of sync sometimes, and takes awhile to load new messages and old messages.

Suraj
Front End Web Development Lead in India
Retail, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Connecting People Together Virtually

5.0 2 years ago

Comments: Microsoft is a lifesaver for every professional whether it comes to being an awesome email client or an instant meeting/calendar scheduler, In a world where we have moved away from physical paper and files, this is the one-stop solution for maintaining that communication chain. it is not software but a revolution for connecting people together. It keeps the communication chain unbroken.

Pros:

The Best Features 1. Light Weight Client application for both mobile and desktop helps seamless integration with any number of email accounts 2. Integration with Microsoft Teams best for scheduling online meetings and custom reminders are very helpful 3. Calendar is a great feature that helps us manage the time and schedule things without conflicting with others 4. Integration with third-party plugins 5. Automatic replies & mail recall is the hidden gem of this product 6. Offline availability

Cons:

The UI keeps on changing and it becomes difficult to find the options that we use as their placements are frequently changed, Microsoft should avoid changing it too often or at least keep things /Proper Icons in place. Else we end up googling for existing features after every update

Sandra
Director of Nursing in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Top webmail and email client.

5.0 2 years ago

Comments: I would describe my overall experience as a miffed win.
Outlook is reliable and secure yet hard to work with. Categorizing emails helps but I would rather have the freedom to assign sub-inboxes and the ability to pin more than 2-3 emails. I would rather replace the thickened blue bar with other identifiers for new messages -- a shaded background?
One of the most important things Outlook has to offer is the integration with Microsoft teams and Microsoft 365.
I would advise considering your need for reliability compared to synchronization before making a decision.
The pros do outnumber the cons within Outlook.

Pros:

- Performs well. - Trustworthy company and email address. - High reliability. - High security. - Consistently delivers all attachments (Perhaps slowly) - Freedom to choose theme. - Android app -- Microsoft edge shortcut. - Email client and webmail -- manage all components of email. - Integrations that better time management. - Calendar.

Cons:

- Slow synchronization and delivery. - Not practical compared to other email clients and webmail. - Poor inbox management and filter.

Claude Real
Graphic Designer in Canada
Graphic Design, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Best email management tool even if not perfect!

4.0 2 years ago

Comments: Even if there are things that irritates me on my day to day work, Outlook remains the best cross platforms email and calendar management tool. That being said, if I had to work only on Mac I would probably switch to the apple softwares since they're easier and more quick to sync than Outlook. If you're using Microsoft Teams on a regular basis like me, Outlook is definitely a required to have because the two softwares works well together.

Pros:

For email management, Outlook remains the best tool. It easy to order the emails in subfolders, to create archiving rules, to create auto-reply rules and to manage rendezvous using the calendar (however mainly on Windows). I also greatly appreciate the direct relation with OneNote and Microsoft ToDo.

Cons:

As a graphic designer and a business analyst, I often have to work on both Windows, Mac, Android and iOS. Outlook on Windows is perfect and works great, but the Mac version is limited and buggy. On the Android and iOS version, Outlook takes up so much resources that in the end I often use the default mail apps of the platform instead of the Outlook apps. The calendar of Outlook works great on Windows and Mac, but it's a pain to use in iOS and Android.

Verified Reviewer
Verified LinkedIn User
Education Management, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Alternatives Considered:

Amazing solution for emails

5.0 3 years ago

Comments: The experience with Microsoft Outlook has been very amazing. Important emails and tasks are much more organized than the other providers

Pros:

- Easy to manage important emails, have the application for the complete device eco-system Phone, Dekstop, IPAD, etc. - Easy to search emails by content and title - Makes meetings and tasks easy to manage, the daily morning, we get emails for reminding of emails related to tasks, and the meeting and links automatically get marked on the calendar

Cons:

- The automated marking on the calendar sometimes becomes annoying when the meetings are unwanted - Faced the downtime twice.

Verified Reviewer
Verified LinkedIn User
Nonprofit Organisation Management, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Review for outlook

4.0 2 years ago

Comments: It is not a program that I can use for my personal e-mails. It can be used in more workplaces.

Pros:

I'm using this through the company. It works for large-scale companies for users to interact with each other. It is an ideal program with its ability to access information quickly in parts such as the address book, signature operations and many features. It allows to categorize mails by giving colors.

Cons:

It needs to be updated and developed for macos software. Also, mails are sent later to the desktop application. This pushes people to use online. It can be made faster. I am not looking for the efficiency I want in the filtering part either. When I type in the search button, it has trouble finding an exact match.

Filippo
Filippo
Microsoft Cloud Analyst in Poland
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

MIcrosoft Outlook Review

5.0 6 months ago

Comments: Excellent experience overall. Besides some configuration issue, the program works very well and it brings several useful features.

Pros:

The interface. Its easy to user, clear and you have all important info at glance. I like the layout and the button styles as well.

Cons:

It hangs. Now less than before but in the last years Outlook was having troubles in handling large quantity of data. With the cloud service its much better (no more psts) but now it hangs when facing poor network performances.

Eslam
Automation Engineer in Egypt
Computer Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

Best email service

5.0 2 years ago

Comments: It is the best email service to use. With many options to help with productivity like focused inbox and how easy it is to use, you just have to love it. It is everything you except from Microsoft.

Pros:

Outlook is one of my favourite email services. It is easy to use and the design is really nice and also customisable. It gives more free storage than you would normally need and I haven’t had the need to buy extra storage. Has the option to create custom domains for your company. Focused inbox makes it easy to only see the important emails and not get distracted by unimportant ones. The read my emails helps me stay updated even when driving.

Cons:

I have nothing bad to say about outlook, I have really enjoyed using it and can see myself using it in the future.

Josh
Tech Support Engineer in US
Insurance, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Client or Webmail it's the best for business

5.0 2 years ago

Comments: Perfect for business. You can manage access to multiple mailboxes. You can delegate mailboxes. You can put restrictions on plugins if needed. Being able to customize retention policies based off of user and folder, is a huge win.

Pros:

Very user friendly. Able to setup signatures, auto-replies and alerts easily. Integrates well with other programs like Zoom for meetings, JIRA for tickets, and several other options. Offers both a client version and a web version.

Cons:

The client can be a little slow if the mailbox is very large. We have found it runs much faster on through webmail.

Jason
US
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Probably the best email tool out there, if you are tech savvy enough to use it.

4.0 6 years ago

Pros:

Microsoft Outlook is full of far more features than most email clients. I really like being able to set automatic replies when I am away from work. I like the number of plugins compatible with Outlook. If you have a Microsoft Exchange inbox, Outlook makes it very easy to set up your email, without having to deal with POP/IMAP settings. The ability to share contact groups among other employees comes in very handy. Most importantly, at least for our company, it can store an extremely large amount of emails before causing the software to become unstable.

Cons:

Outlook is not without its problems. It tends to be filled with randomly occurring bugs. I often have to use the inbox repair tool provided by Outlook for our employees. Some are caused by overwhelming amounts of emails being stored offline, which is understandable. Often, however, other bugs appear randomly. Sometimes Outlook is just suddenly unable to start, despite not having to load a large amount of data and requires the use of the inbox repair tool. Most recently I was unable to make an employee's laptop able to send emails until I downgraded him from Outlook 2016 to 2013. The support for problems such as these is very poor. Asking questions on the Microsoft forum often results in a generic list of things to try that any IT Manager would have already thought to try. One last point of criticism is Outlook's handling of POP3 protocol. Many users who were originally connected to Outlook via POP3 noticed their emails would come in bunches, rather than right after they were sent. It's hard to say how much of that is Outlook's fault, but certainly if you are choosing to use Outlook, I would recommend IMAP and Exchange over POP3. Overall, Outlook is a terrific tool, but it would be greatly improved if Microsoft took more time to address its bugs as well as provide better support to their customers.

Jeremy
Sr. Analyst - Business Transformation in US
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Microsoft Outlook is great to use

5.0 2 years ago

Pros:

Microsoft's email system is one of the best solutions out there. Microsoft does a very thorough job fine tuning Outlook and what you use is one of the best email platforms out there. I also really like that you can remote login into any device on your network when you use Microsoft products like Outlook. If you get a new laptop or tablet, you can still sign in with your Microsoft credentials and find your Outlook the exact same way.

Cons:

Microsoft is not cheap. Yes, Outlook is robust but Microsoft is very expensive, especially when you compare it to its main competitors like Google or iCloud. Microsoft also doesn't have a lot of native tools that help with data analytics but they do offer it on their dashboards. If you use Microsoft and want data to support any finance, IT, or really any business decision, you will likely need to purchase a separate software tool and integrate it so you can use Outlook and get helpful and meaningful data that you can use and explain what is going on to the rest of your business.

Georgios
Engineer in Greece
Maritime, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Microsoft Outlook a daily and very useful tool for everybody.

5.0 7 months ago

Comments: I use Microsoft Outlook in daily basis.
Is the best mail management program in the market.
I have it in all my devices and I can use it everywhere very friendly in use and I suggest it to every proffesional.

Pros:

Very easy to use, very friendly environment. Very useful the pinned mails tool. Best in the market mails management program. You can find it through app or through browser in every device pc,laptop,tablet and in every system iOS or Android.

Cons:

If you comlete your storage you need to pay in order to have access in extra storage. Also when I send a mail I can understand if my mail send it or not but I cannot see if my mail is opened or not.I mean if the receiver read my mail.This one feature that I can do it with an external app but not included in the Microsoft Outlook.

nguessan valery
nguessan valery
Real Estate Seller in Côte d’Ivoire
Verified LinkedIn User
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

To manage my emails

4.0 last year

Comments: I use Outlook very regularly. It has a lot of features and functions that are very useful for my daily e-mail management and organization. It's one of the best productivity tools you can have

Pros:

Outlook is excellent for e-mail management. For me, who receives a lot of e-mail, it makes sorting and tidying easier. Sorting by color, sorting by folder according to contacts or certain criteria, sorting by contact group, chat conversation to follow up on the conversation according to the contact, and so on. It's packed with options and functionality. I like its calendar, which allows me to have an agenda directly in my mailbox. I also like the fact that I can schedule meetings directly from there, and send reminders directly to my contacts. Outlook is really great

Cons:

PC software is difficult to configure. You need a professional to do it

Maximiliano
Head of Product in Italy
Automotive, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Microsoft is a fundamental tool

4.0 last year

Pros:

Lot of functionalities and good value for money

Cons:

Not so easy to configure and sometime it gives unknown errors

Verified Reviewer
Verified LinkedIn User
Civil Engineering, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Great software for working professionals

5.0 3 years ago

Comments: I am very happy with Microsoft Outlook. The web application is good but the windows application is the best. I have been using it as my school account and now at the company. Overall I am very happy with the product. It's easy to use for anyone. You can simply attach pictures into the body of the email which can then be viewed by the receiver without having to download them first.

Pros:

It's easy to use and setup. You can register your microsoft account, school email account, office account or any 3rd party account. When sending email with picture attachments, you can copy them into the text area and these can be directly viewed in the email body without having to download them to my machine. Also archiving is super easy with multiple options of applying rules as to which emails need to be archived. I used it when I was in school and now I am using it professionally, and I am happy with it.

Cons:

I am not sure if this can be done but I would like to see email recall option if the reciever has not opened the email yet. This saves space on the cloud if I have sent a wrong email and need to correct and resend. Also, it would help in avoiding miscommunication since the old and erroneous email would be deleted from the inbox.

Verified Reviewer
Verified LinkedIn User
Arts & Crafts, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

MS Outlook vs the rest

5.0 2 years ago

Comments: I really hate GMail, I think the UX is horrible, and Thunderbird is okay but a bit confusing and not so good with text formatting. I think Outlook has all the features I need and the UX that I feel more adequate, although of course this is a very personal issue.

Pros:

I use Outlook, a lot. It's always open, I'm always emailing and receiving emails. I have tried Mail from MacOs, Thunderbird and a bunch others, and I have to say Outlook is the one I feel most comfortable with. It's easy to use, has all the features that I need and it can be personalised a little bit to accommodate for almost anybody.

Cons:

The only con is that you have to pay for it, as opposed to GMail, Thunderbird, etc. But this is probably the piece of software I use the most and I spent most time with, so to me it's okay to pay for it.