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IT Service Management (ITSM) Tools
ITSM tools let SMBs manage their IT services. These tools simplify many of the tasks of IT such as: -Preventing cybercriminals from stealing data -Reducing downtime -Improving customer service -Ensuring employees use IT technologies correctly -Boosting productivity Different ITSM tools come with different features. However, all of these tools improve how IT teams manage activities in their organization. Infrastructure and operations (I&O) managers, IT service teams, and other professionals might use ITSM tools to improve: -Customer service -Quality of service -Compliance with data protection laws
What Small and Midsize Businesses Need to Know About IT Service Management (ITSM) Tools
SMBs use this technology to make their IT operations more effective. Unlike some larger corporations, these organizations might not survive if their systems are out of action for long periods or hackers steal their customer data.
Related terms
- Haptics
- WAN (Wide-Area Network)
- Intranet
- SLO (Service-Level Objective)
- Security Orchestration, Automation and Response (SOAR)
- Scalability
- Service-Level Agreement (SLA)
- Software as a Service (SaaS)
- Identity and Access Management (IAM)
- Data Center
- Augmented Reality (AR)
- Synchronous
- Multitenancy
- Chief Information Officer (CIO)
- IT Services
- Authorization
- Service-oriented Architecture (SOA)
- Platform as a Service (PaaS)
- Managed Service Provider (MSP)
- Security Information and Event Management (SIEM)
