---
description: Compare the best Conversation Intelligence solutions in New Zealand. Capterra offers software reviews, prices, and features helping you find software for your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Conversation Intelligence - Prices & Reviews - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Conversation Intelligence](https://www.capterra.co.nz/directory/34395/conversation-intelligence/software)

# Conversation Intelligence

Canonical: https://www.capterra.co.nz/directory/34395/conversation-intelligence/software

Page: 1 / 4\
Next: [Next page](https://www.capterra.co.nz/directory/34395/conversation-intelligence/software?page=2)

> Conversation Intelligence software helps sales teams and call centers transcribe calls to text, identify key moments, and generate actionable insights for further analysis. This type of software can also be used to coach new hires and determine the team's performance in managing customer queries.

-----

## Products

1. [Ringover](https://www.capterra.co.nz/software/169627/ringover) — 4.7/5 (884 reviews) — Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
2. [Fireflies](https://www.capterra.co.nz/software/197037/fireflies) — 4.9/5 (735 reviews) — Fireflies is AI software that transcribes, summarizes, and analyzes conversations across various video conferencing platforms.
3. [Dialpad](https://www.capterra.co.nz/software/190976/dialpad-sell) — 4.2/5 (570 reviews) — Conversation intelligence that acts, not just analyzes.
4. [Gong.io](https://www.capterra.co.nz/software/157969/gong-io) — 4.8/5 (561 reviews) — Gong helps revenue teams with deal execution, strategic initiatives, conversation intelligence, forecasting, and customer engagement.
5. [HubSpot Sales Hub](https://www.capterra.co.nz/software/140219/hubspot-saleshub) — 4.5/5 (506 reviews) — HubSpot Sales Hub is AI-powered software that helps businesses manage leads, automate sales, and analyze data to boost revenue.
6. [Apollo.io](https://www.capterra.co.nz/software/158696/apollo) — 4.5/5 (398 reviews) — Power your go-to-market with one platform. Fueled by the most accurate data on 210M contacts and 35M companies.
7. [Outreach](https://www.capterra.co.nz/software/159318/outreach) — 4.4/5 (311 reviews) — Run winning sales meetings with real-time, in-meeting enablement that decreases rep ramp time while surfacing trends and threats.
8. [Convin](https://www.capterra.co.nz/software/204868/convin) — 4.9/5 (232 reviews) — AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
9. [CallRail](https://www.capterra.co.nz/software/141829/callrail) — 4.5/5 (173 reviews) — CallRail's Conversation Intelligence surfaces AI-generated call insights to reveal customer pain points, common questions, and leads.
10. [Ebsta](https://www.capterra.co.nz/software/159162/ebsta) — 4.8/5 (104 reviews) — Ebsta guides reps to more effective pipeline reviews, forecast calls, and sales processes.
11. [Convirza](https://www.capterra.co.nz/software/150822/convirza) — 4.4/5 (99 reviews) — Turn conversations into Customers. Create and Convert more leads with Conversation Analytics®, AI and Call Tracking.
12. [Aviso](https://www.capterra.co.nz/software/149471/aviso-insights) — 4.2/5 (30 reviews) — Sales teams leverage Aviso's AI-driven technology to close deals faster.
13. [InMoment](https://www.capterra.co.nz/software/160599/inmoment) — 4.4/5 (28 reviews) — Customer experience management tool that helps business personalisation through daily support and analysis.
14. [Salesken](https://www.capterra.co.nz/software/210355/salesken) — 4.7/5 (22 reviews) — Conversational intelligence platform that helps sales teams, improve performance, and reduce acquisition costs.
15. [Invoca](https://www.capterra.co.nz/software/142981/invoca) — 4.5/5 (20 reviews) — Trusted by the world’s top brands, Invoca conversation intelligence helps businesses unlock new data from calls so they can win more.
16. [QEval](https://www.capterra.co.nz/software/182454/qevalpro) — 4.0/5 (20 reviews) — Etech QEval is a one-stop solution to meet customer satisfaction and ensures the top-notch quality of your contact center.
17. [ZoomInfo Chat](https://www.capterra.co.nz/software/194609/insent-ai) — 4.9/5 (17 reviews) — Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances highly-targeted, human-first experiences for your most important visit
18. [Darwin AI](https://www.capterra.co.nz/software/1066034/darwin-ai) — 4.8/5 (17 reviews) — Darwin provides AI-workers that enables SMBs to have human-like conversations with their customers on Whatsapp, Instagram \& phone calls
19. [Outdoo AI](https://www.capterra.co.nz/software/1014957/Outdoo) — 4.9/5 (16 reviews) — AI Roleplay and Coaching Platform for Customer-Facing Teams
20. [Eric.ai](https://www.capterra.co.nz/software/1072597/Eric-ai) — 4.9/5 (15 reviews) — Easy-to-use meeting note-taking tool that helps you create AI meeting notes through transcription, summaries, and action items.
21. [Capacity](https://www.capterra.co.nz/software/192480/capacity) — 4.5/5 (14 reviews) — Capacity is an industry leader in support automation for both customers and employees. Get up and running within 30 days.
22. [Kickscale](https://www.capterra.co.nz/software/1044406/kickscale) — 4.9/5 (14 reviews) — Kickscale records, transcribes, and scores every sales call against MEDDIC, BANT, or your custom qualification framework.
23. [Jiminny](https://www.capterra.co.nz/software/180829/jiminny) — 4.2/5 (13 reviews) — Jiminny helps commercial teams maximize their revenue and build high-performing teams through AI-driven conversation intelligence.
24. [LoyJoy](https://www.capterra.co.nz/software/1026654/loyjoy) — 4.9/5 (12 reviews) — AI Agents that resolve customer inquiries end-to-end via chat and phone. No-code for business teams, EU-hosted and GDPR-compliant.
25. [Allego](https://www.capterra.co.nz/software/167160/allego) — 4.7/5 (11 reviews) — Market-leading revenue enablement platform that embeds learning, content, coaching, digital selling, and secure AI in the flow of work.

-----

Page: 1 / 4\
Next: [Next page](https://www.capterra.co.nz/directory/34395/conversation-intelligence/software?page=2)

## Related Categories

- [Call Recording Software](https://www.capterra.co.nz/directory/30533/call-recording/software)
- [Contact Centre Software](https://www.capterra.co.nz/directory/32035/contact-center/software)
- [Sales Coaching Software](https://www.capterra.co.nz/directory/31333/sales-coaching/software)
- [Sales Forecasting Software](https://www.capterra.co.nz/directory/30930/sales-forecasting/software)
- [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/34395/conversation-intelligence/software)
- [All Categories](https://www.capterra.co.nz/directory)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/directory/34395/conversation-intelligence/software> |
| de-AT | <https://www.capterra.at/directory/34395/conversation-intelligence/software> |
| de-CH | <https://www.capterra.ch/directory/34395/conversation-intelligence/software> |
| en | <https://www.capterra.com/conversation-intelligence-software/> |
| en-AE | <https://www.capterra.ae/directory/34395/conversation-intelligence/software> |
| en-AU | <https://www.capterra.com.au/directory/34395/conversation-intelligence/software> |
| en-CA | <https://www.capterra.ca/directory/34395/conversation-intelligence/software> |
| en-GB | <https://www.capterra.co.uk/directory/34395/conversation-intelligence/software> |
| en-IE | <https://www.capterra.ie/directory/34395/conversation-intelligence/software> |
| en-IL | <https://www.capterra.co.il/directory/34395/conversation-intelligence/software> |
| en-IN | <https://www.capterra.in/directory/34395/conversation-intelligence/software> |
| en-NZ | <https://www.capterra.co.nz/directory/34395/conversation-intelligence/software> |
| en-SG | <https://www.capterra.com.sg/directory/34395/conversation-intelligence/software> |
| en-ZA | <https://www.capterra.co.za/directory/34395/conversation-intelligence/software> |
| es | <https://www.capterra.es/directory/34395/conversation-intelligence/software> |
| es-AR | <https://www.capterra.com.ar/directory/34395/conversation-intelligence/software> |
| es-CL | <https://www.capterra.cl/directory/34395/conversation-intelligence/software> |
| es-CO | <https://www.capterra.co/directory/34395/conversation-intelligence/software> |
| es-CR | <https://www.capterra.co.cr/directory/34395/conversation-intelligence/software> |
| es-DO | <https://www.capterra.do/directory/34395/conversation-intelligence/software> |
| es-EC | <https://www.capterra.ec/directory/34395/conversation-intelligence/software> |
| es-MX | <https://www.capterra.mx/directory/34395/conversation-intelligence/software> |
| es-PA | <https://www.capterra.com.pa/directory/34395/conversation-intelligence/software> |
| es-PE | <https://www.capterra.pe/directory/34395/conversation-intelligence/software> |
| fr | <https://www.capterra.fr/directory/34395/conversation-intelligence/software> |
| fr-BE | <https://fr.capterra.be/directory/34395/conversation-intelligence/software> |
| fr-CA | <https://fr.capterra.ca/directory/34395/conversation-intelligence/software> |
| fr-LU | <https://www.capterra.lu/directory/34395/conversation-intelligence/software> |
| it | <https://www.capterra.it/directory/34395/conversation-intelligence/software> |
| ja | <https://www.capterra.jp/directory/34395/conversation-intelligence/software> |
| nb | <https://www.capterra.no/directory/34395/conversation-intelligence/software> |
| nl | <https://www.capterra.nl/directory/34395/conversation-intelligence/software> |
| nl-BE | <https://www.capterra.be/directory/34395/conversation-intelligence/software> |
| pl | <https://www.capterra.pl/directory/34395/conversation-intelligence/software> |
| pt | <https://www.capterra.com.br/directory/34395/conversation-intelligence/software> |
| pt-PT | <https://www.capterra.pt/directory/34395/conversation-intelligence/software> |
| sv | <https://www.capterra.se/directory/34395/conversation-intelligence/software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra New Zealand helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.co.nz","url":"https://www.capterra.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.co.nz/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":null,"url":"https://www.capterra.co.nz/","@type":"WebSite","@id":"https://www.capterra.co.nz/#website","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.co.nz/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Conversation Intelligence","description":"Compare the best Conversation Intelligence solutions in New Zealand. Capterra offers software reviews, prices, and features helping you find software for your business needs.","url":"https://www.capterra.co.nz/directory/34395/conversation-intelligence/software","about":{"@id":"https://www.capterra.co.nz/directory/34395/conversation-intelligence/software#itemlist"},"breadcrumb":{"@id":"https://www.capterra.co.nz/directory/34395/conversation-intelligence/software#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.nz/directory/34395/conversation-intelligence/software#webpage","mainEntity":{"@id":"https://www.capterra.co.nz/directory/34395/conversation-intelligence/software#itemlist"},"publisher":{"@id":"https://www.capterra.co.nz/#organization"},"inLanguage":"en-NZ","isPartOf":{"@id":"https://www.capterra.co.nz/#website"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Conversation Intelligence","position":2,"item":"https://www.capterra.co.nz/directory/34395/conversation-intelligence/software","@type":"ListItem"}],"@id":"https://www.capterra.co.nz/directory/34395/conversation-intelligence/software#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"Conversation Intelligence - Prices &amp; Reviews - Capterra New Zealand 2026","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Ringover","position":1,"description":"Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales.\n\nGive your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. \n\nRingover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/48e316be-9d0e-4219-a291-4a0d3e0719b1.png","url":"https://www.capterra.co.nz/software/169627/ringover","@type":"ListItem"},{"name":"Fireflies","position":2,"description":"Fireflies is an AI meeting assistant that records, transcribes, summarizes, and analyzes team conversations across video conferencing platforms. It captures meeting content via an AI bot for live calls, a Chrome extension for Google Meet, mobile and desktop apps, phone dialer integrations like Aircall, and by processing MP3/MP4 files. Transcriptions support 100+ languages with automatic detection and speaker identification. Post-meeting summaries highlight key points, action items, and notes. Features include intelligent search by phrases and timestamps, AskFred for analytical meeting insights, and Live Assist for real-time coaching. Analytics cover talk time, sentiment, and topic tracking. Fireflies integrates with 200+ tools, including CRMs and Slack, and ensures enterprise-grade security with SOC 2 Type II compliance, GDPR adherence, and private cloud storage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/13c7672c-b010-455a-a238-739bdda1d569.png","url":"https://www.capterra.co.nz/software/197037/fireflies","@type":"ListItem"},{"name":"Dialpad","position":3,"description":"Conversation intelligence is only useful if it acts on what it finds. Dialpad goes beyond transcripts and sentiment scores, its Agentic AI reasons through every voice and digital interaction, connecting insights across 775M+ AI recaps and counting into intelligence that compounds over time. That means sharper coaching, faster resolution, and fewer silos between what's said and what gets done. All governed by Dialpad's Guardian layer, so insight turns into secure, trusted action at enterprise scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5aa0307-b356-4584-b6b2-69dff89aafb3.png","url":"https://www.capterra.co.nz/software/190976/dialpad-sell","@type":"ListItem"},{"name":"Gong.io","position":4,"description":"Gong enables revenue teams to realize their full potential by unveiling customer reality. The patented Gong revenue intelligence platform captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to implement decisions based on data instead of opinions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c86537fa-15d5-4939-8e67-f8221bd3fd6f.png","url":"https://www.capterra.co.nz/software/157969/gong-io","@type":"ListItem"},{"name":"HubSpot Sales Hub","position":5,"description":"HubSpot Sales Hub is sales software designed to streamline processes and drive revenue growth. Powered by AI, it offers tools like the Breeze Prospecting Agent to target high-potential leads and the Breeze Customer Agent to qualify prospects and schedule meetings automatically.\n\nSales Hub centralizes pipeline management, enabling teams to track deals, assign tasks, and collaborate within an intuitive interface. Integrated tools like deal pipelines, meeting schedulers, and document management accelerate the sales cycle. Its integration with HubSpot CRM and Commerce Hub allows teams to generate quotes, configure pricing, and process payments efficiently, with AI-powered CPQ capabilities simplifying quoting.\n\nAnalytics and AI forecasting provide insights for data-driven decisions, while conversation intelligence enhances coaching. Scalable and customizable, Sales Hub supports businesses of all sizes in achieving growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63cf513a-7fc5-44fd-a340-e97ba7db1c90.png","url":"https://www.capterra.co.nz/software/140219/hubspot-saleshub","@type":"ListItem"},{"name":"Apollo.io","position":6,"description":"Apollo is an all-in-one sales intelligence platform with tools to help you prospect, engage, and drive more revenue. Sellers and marketers use Apollo to discover more customers in market, connect with contacts, and establish a modern go-to-market strategy.\n\nApollo's B2B Database includes over 210M contacts and 35M companies with robust and accurate data. Teams leverage Apollo’s Engagement Suite to scale outbound activity and sequences effectively. Finally, up-level your entire go-to-market processes with Apollo's Intelligence Engine with recommendations and analytics that help you close. \n\nFounded in 2015, Apollo.io is a leading data intelligence and sales engagement platform trusted by over 10,000 customers, from rapidly growing startups to global enterprises.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e214f71d-e9fc-4c5a-9ae0-95237e36c05a.png","url":"https://www.capterra.co.nz/software/158696/apollo","@type":"ListItem"},{"name":"Outreach","position":7,"description":"Outreach Conversation Intelligence, powered by AI-virtual assistant KaiaTM, allows reps to spend more time selling by assisting them during the conversation with in-the-moment content, automating action items, transcriptions and meeting summaries, reducing the need for manual work and allowing reps to focus on driving the conversation forward. Managers can onboard new reps faster, increase rep productivity and turn data into deals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9bafad58-0a5e-4a95-b31e-2ed02e70b97a.png","url":"https://www.capterra.co.nz/software/159318/outreach","@type":"ListItem"},{"name":"Convin","position":8,"description":"Convin.ai is an AI-powered solution designed to improve contact center performance across sales, support, and collections. Trusted by Titan and Asian Paints, Convin’s AI platform automates interactions, improves quality, and boosts efficiency.\n\nKey products:\n1.\tAI Phone Calls\n2.\tReal-Time Agent Assist\n3.\tSupervisor Assist\n4.\tAutomated QA\n5.\tAutomated Coaching\n6.\tAI Learning Management System\n7.\tConvin Insights\n8.\tConversation Behavior Analysis\n9.\tCustomer Intelligence\n\n\nAnalyzes calls in English, Hindi, Spanish & 70 other languages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b5c2b340-bae1-4c92-b20d-1ea27fd84f11.png","url":"https://www.capterra.co.nz/software/204868/convin","@type":"ListItem"},{"name":"CallRail","position":9,"description":"CallRail is the AI-powered lead intelligence platform that makes it easy for businesses of all sizes to market with confidence.\n\nServing more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use insights surfaced by AI to optimize their marketing","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b7f9a4ac-a2df-4d1b-bcd6-2f36da9f9498.png","url":"https://www.capterra.co.nz/software/141829/callrail","@type":"ListItem"},{"name":"Ebsta","position":10,"description":"69% of salespeople are failing to hit quota. It's not sustainable.\n\nIf you do as you always have done, you are doomed to repeat the same mistakes.\n\nEbsta guides reps to more effective pipeline reviews, forecast calls, and sales processes. Over 500+ customers trust Ebsta to improve the effectiveness of their sales teams. Ebsta adapts to the sales team's methodology, sales process, and objectives to support teams with effective decision making at every stage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c75d2e6-1ec1-4177-a870-7e59d4e2113c.png","url":"https://www.capterra.co.nz/software/159162/ebsta","@type":"ListItem"},{"name":"Convirza","position":11,"description":"Convirza makes it easy for businesses of all sizes to turn leads into customers, and maximize revenue from phone calls. We serve more than 50,000 businesses to deliver real-time data that allows you to market and sell with confidence.\n\nHere's how our customers use Convirza to drive revenue growth:\n\n*Trainers — Use Convirza to find the best calls to train their team on, and see what skills each person needs to focus on.\n*Marketers — 1,000's of marketers use Convirza to track leads, and find which leads are the most valuable for their business.\n*Call Centers — Use Convirza to measure agent performance every time. They also monitor script adherence, sentiment, keywords and much more.\n*Sales Teams — Sales teams use Convirza to call the best leads, at the right times, and say the right things.\n\nWe integrate with marketing tools, CRM's and phone providers to provide you and your customers with the best experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8c597450-7b2b-4dc7-bf42-8e5d1e0a90b5.png","url":"https://www.capterra.co.nz/software/150822/convirza","@type":"ListItem"},{"name":"Aviso","position":12,"description":"Leading sales teams leverage Aviso's AI-driven technology to deliver accurate forecasts, prevent deal slippage, and improve win rates with smart selling signals and insights.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e0e0ef9a-ed5b-4e92-991e-535243a948f5.jpeg","url":"https://www.capterra.co.nz/software/149471/aviso-insights","@type":"ListItem"},{"name":"InMoment","position":13,"description":"InMoment’s Experience Improvement (XI) Platform helps companies continuously improve experiences at the intersection of value—where customer, employee, product, and market needs come together with business objectives.\n\nWith our award-winning platform and deep bench of experts, we provide comprehensive analytics and prescriptive actions that increase retention, acquisition, customer lifetime value, and profitability.\n\nAt the heart of what we do is the desire to connect our clients with what matters most through a unique combination of data, technology, and human expertise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/52ed2b11-3f5d-46fe-8f80-e70a1a9b11bf.png","url":"https://www.capterra.co.nz/software/160599/inmoment","@type":"ListItem"},{"name":"Salesken","position":14,"description":"Salesken is a Conversational intelligence platform that helps sales teams, improve performance, and reduce acquisition costs. \n\nOur customers include the world's largest companies in Education, Finance and Software. They use Salesken to analyze every sales conversation and assist their reps in real-time talking points.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/21f26a4f-bd53-4f59-94a9-91b385a3b8c4.png","url":"https://www.capterra.co.nz/software/210355/salesken","@type":"ListItem"},{"name":"Invoca","position":15,"description":"Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions?\n\nInvoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results:\n\n• Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82%\n• Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100%\n• Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% \n\nTo see more customer results, visit invoca.com/customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0699083d-0039-4de6-983a-b64705b26870.png","url":"https://www.capterra.co.nz/software/142981/invoca","@type":"ListItem"},{"name":"QEval","position":16,"description":"QEval is Etechs SaaS-based quality monitoring platform, focusing Operations, and strategic solution designed for contact centers. It accomplishes stringent demands of quality, customer experience, and compliance. QEval with Etech as your partner helps in identifying opportunities and actions to improve the processes, sales conversion, and customer satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91da31e4-064b-4796-afc0-d78fe528c609.png","url":"https://www.capterra.co.nz/software/182454/qevalpro","@type":"ListItem"},{"name":"ZoomInfo Chat","position":17,"description":"Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances highly-targeted, human-first experiences for your most important visitors. ZoomInfo Chat has the ability to create highly scalable personalized AI-driven nurture experiences via chatbot for everyone else.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/77902f0f-41d9-4279-8236-9322640a1d8a.png","url":"https://www.capterra.co.nz/software/194609/insent-ai","@type":"ListItem"},{"name":"Darwin AI","position":18,"description":"Darwin provides AI-workers that enables small and medium-sized businesses to have human-like conversations with their customers on Whatsapp, Instagram and phone calls.\nDarwin's AI-workers cover many use cases: lead qualification, outbound campaigns, appointment booking, collections, customer satisfaction surveys, and more.\n\nDarwin is built for non-technical teams, meaning you don't have to worry about any of the technical details.\n\nDarwin's workers are tailored to your business needs. \nOffering your specific products, customizing your worker's answers to your business style, and setting your worker to follow your own business rules has never been easier.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ef4ad15-7a1a-421f-aadc-1d8588fe15a6.png","url":"https://www.capterra.co.nz/software/1066034/darwin-ai","@type":"ListItem"},{"name":"Outdoo AI","position":19,"description":"Outdoo is a unified AI roleplay and coaching platform for real customer conversations, built for customer-facing teams that need training to translate into execution. By connecting roleplay practice, live interactions, and post-call assessment, Outdoo closes the coaching loop from preparation to performance.\n\nTeams prepare through realistic roleplays, apply skills during customer interactions, and improve through consistent scoring and structured reinforcement. Leaders gain visibility into readiness, coaching effectiveness, and skill progression across practice and execution. With unified AI scorecards, personalized learning paths, SCORM and xAPI support, and 120+ integrations, Outdoo helps organizations drive consistent performance at scale.\n\nTrusted by organizations including Globe Life, Allied Health, ProvideSure, RAIN Group, CMC, and Qure.ai.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fa4ec906-d2fe-434d-a71b-c261be4929bd.jpeg","url":"https://www.capterra.co.nz/software/1014957/Outdoo","@type":"ListItem"},{"name":"Eric.ai","position":20,"description":"Never take meeting notes again!\n\nEric.ai is your free AI meeting assistant that automates meeting notes, meeting recordings, meeting actions (and more). \n\nIt's easy-to-use and works seamlessly with Microsoft Teams, Google Meet and Zoom.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d9b58ad0-ea8f-4e30-a778-ec2a1c2d5e3c.jpeg","url":"https://www.capterra.co.nz/software/1072597/Eric-ai","@type":"ListItem"},{"name":"Capacity","position":21,"description":"Capacity is an industry leader in support automation for both customers and employees. Capacity's AI-powered helpdesk answers more than 84% of all inquiries without human involvement. If Capacity doesn't know an answer, the question is seamlessly escalated to the appropriate subject matter expert via a ticket or live chat. Get up and running within 30 days. Learn more about Capacity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16dbaadb-5202-4e8b-b8ce-1a7ca550ee93.png","url":"https://www.capterra.co.nz/software/192480/capacity","@type":"ListItem"},{"name":"Kickscale","position":22,"description":"Kickscale is a conversation intelligence platform built for B2B sales teams. Every Zoom, Microsoft Teams, and Google Meet call is automatically recorded, transcribed in multiple languages, and analyzed by AI giving sales leaders the conversation data they need to coach with evidence instead of gut feel.\n\nCore capabilities:\n\nAI transcription with speaker separation across multiple languages\n\nAutomatic scoring against MEDDIC, BANT, MEDDPICC, SPIN, or custom frameworks\n\nConversation metrics: talk ratio, question count, talking pace, longest monologue, next-step coverage\n\nAI-generated call summaries, CRM notes, and follow-up email drafts\n\nSearchable transcript library and AI chat across past meetings\n\nNative sync to HubSpot, Salesforce, Pipedrive, and 7+ other CRMs\n\nUsed by Heads of Sales, RevOps, and enablement teams who want to identify top-performer patterns, spot coaching gaps, and replace separate recording, training, and analytics tools with one workspace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dd946502-1fee-4a0f-af7a-cc8657ababb6.jpeg","url":"https://www.capterra.co.nz/software/1044406/kickscale","@type":"ListItem"},{"name":"Jiminny","position":23,"description":"Jiminny helps commercial teams maximize their revenue through conversation intelligence. With Jiminny, you can record, transcribe and analyze conversations, giving you access to valuable customer insights and full visibility into performance. \n\nJiminny is the only partner who turns great sales leaders into great sales coaches, enabling you to drive true change across your sales teams and build high-performing revenue generating teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b8597b29-05f2-4899-8a66-9958f39eac75.png","url":"https://www.capterra.co.nz/software/180829/jiminny","@type":"ListItem"},{"name":"LoyJoy","position":24,"description":"LoyJoy is the enterprise platform for AI Agents that resolve customer inquiries end-to-end via chat and phone. Business teams build and operate their agents in a no-code editor while IT retains governance and control. More than 100 process modules connect knowledge bases, product data and business processes with SAP, Salesforce, CRM, ERP and legacy systems. Chat and phone run on one platform, including Speech-to-Speech for natural voice conversations. A first prototype is ready in 15 minutes, with production deployment typically taking two to four weeks. Developed in Germany and hosted in the EU, LoyJoy is designed for GDPR, the EU AI Act, DORA and BFSG. More than 100 companies trust LoyJoy, including RTL+, R+V, TRUMPF, Vaillant and SCHOTT.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/302b5ecf-eaae-42d5-831b-e4eea0c7f00b.png","url":"https://www.capterra.co.nz/software/1026654/loyjoy","@type":"ListItem"},{"name":"Allego","position":25,"description":"Allego is the market-leading revenue enablement platform teams depend on, trust, and love. Across the customer lifecycle, Allego helps teams close deals, hit revenue goals, and stay aligned through change by making the next best action clear.\n\nLearning, content, coaching, and digital selling come together inside everyday workflows, giving teams the context to act decisively in complex selling environments. Secure, practical AI uses approved information and strict controls to accelerate decision-making, surface next best actions, and keep teams consistent at scale.\n\nAllego Learning embeds practice and coaching into real work so skills show up when they matter most. Allego Content activates centrally governed materials in the moment of need. Allego Digital Rooms streamline buyer engagement with secure, personalized spaces that bring together content, communication, and next steps.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/95410794-7e56-43ce-bb74-6e611501dcdd.png","url":"https://www.capterra.co.nz/software/167160/allego","@type":"ListItem"}],"@id":"https://www.capterra.co.nz/directory/34395/conversation-intelligence/software#itemlist","numberOfItems":25}
</script>