15 years helping New Zealand businesses
choose better software

Customer Retention Software

Customer Retention Software helps companies analyze customer journeys, track engagement metrics and satisfaction to improve their customer retention.

Offer your customers a personalized and memorable experience without building your loyalty program from scratch. Learn more about Talon.One
Talon.One is the world's most powerful customer loyalty software. With the functionality given you can reward your customers with personalized incentives and experiences that best reflect their interactions with your brand. Ideal for B2C high-growth companies & enterprises. Talon.One's solution is used by worldwide leaders from a wide range of industries such as Ticketmaster, Eddie Bauer, JD Sports, Burger King. Learn more about Talon.One

Features

  • Engagement Tracking
  • Retention Tracking
  • Customer Segmentation
  • Customer Data Management
Hotjar provides digital experience insights. Understand how users behave on your site, what they need, and how they feel, fast.
The slow, manual days of collating data and feedback are over. Hotjar is an intuitive, visual way to discover, consolidate, and communicate user needs. It provides digital experience insights that show how users behave and what they feel strongly about, so you can confidently build online experiences that drive results. Trusted by more than one million websites in 180+ countries. Learn more about Hotjar

Features

  • Engagement Tracking
  • Retention Tracking
  • Customer Segmentation
  • Customer Data Management
Campaign Monitor by Marigold is an email marketing tool that enables anyone to send beautiful, targeted, and effective email campaigns.
Campaign Monitor by Marigold is a straightforward email marketing tool that enables marketers to send beautiful and personalized emails, creating a reliable channel to grow engagement with subscribers and promote loyal readership and conversions. Beautiful templates, drag-and-drop builder, and engagement-based segmentation allow marketers to deliver targeted content to large lists of subscribers without any technical expertise. Learn more about Campaign Monitor by Marigold

Features

  • Engagement Tracking
  • Retention Tracking
  • Customer Segmentation
  • Customer Data Management
Emma by Marigold makes it easy for teams of all sizes to create and collaborate on campaigns that drive conversions and revenue.
Emma by Marigold is a robust email marketing platform that makes it easy for teams of all sizes to create and collaborate on beautiful campaigns across departments or locations, delivering a seamless brand experience that increases engagement and drives more revenue from email. Our team-oriented product design, powerful integrations and award-winning professional services make it easier than ever for marketers to do their very best work. Learn more about Emma by Marigold

Features

  • Engagement Tracking
  • Retention Tracking
  • Customer Segmentation
  • Customer Data Management
ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses.
ChurnZero is your platform and partner for Customer Success. We help your subscription business improve efficiency, increase revenue, and deliver better customer experiences to succeed at scale. Our platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, collaboration centers, Customer Success AI™ and more. We’re also your team’s trusted partner, consultant, and coach, dedicated to helping you focus on the work that matters most. Learn more about ChurnZero

Features

  • Engagement Tracking
  • Retention Tracking
  • Customer Segmentation
  • Customer Data Management
Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value.
Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers data from various systems like CRM, support or billing automatically and presents all relevant customer success KPIs and client interactions in an easy to understand dashboard. For low-touch workflows, it has a sophisticated automation engine built-in as well. Learn more about Custify

Features

  • Engagement Tracking
  • Retention Tracking
  • Customer Segmentation
  • Customer Data Management
Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love.
Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty. The company has been recognized as a 2024 U.S. News Best Technology Companies to Work For, is a 2023 UK Best Workplace for Women by Great Place to Work, and was named a Leader by Gartner® in the 2023 Magic Quadrant™ for Multichannel Marketing Hubs and in The Forrester Wave™: Cross-Channel Marketing Hubs, Q1 2023. Braze is headquartered in New York with 10+ offices across North America, Europe, and APAC. Learn more at braze.com. Learn more about Braze

Features

  • Engagement Tracking
  • Retention Tracking
  • Customer Segmentation
  • Customer Data Management
Whatfix is a digital adoption platform that provides organizations with a no-code editor to create in-app guidance on any application.
Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making. Learn more about Whatfix

Features

  • Engagement Tracking
  • Retention Tracking
  • Customer Segmentation
  • Customer Data Management
GUIDEcx is a customer onboarding platform for internal and external teams designed to shorten time to value and decrease churn.
GUIDEcx is a customer onboarding platform designed to shorten time to initial value, reduce customer churn, and increase team capacity by automating engagement with internal and external teams during implementation projects. Persona-based project views, intelligently forecasted end dates, robust integrations, task automation, and engagement through the portal, email, or mobile app keep your customers at the center of every project. Learn more about GUIDEcx

Features

  • Engagement Tracking
  • Retention Tracking
  • Customer Segmentation
  • Customer Data Management
MoEngage is an insights-led customer engagement platform that empowers marketers and product owners with AI-driven insights.
MoEngage is an insights-led customer engagement platform, that empowers marketers and product owners with AI-driven insights and the ability to instantly turn those insights into cross-channel experiences that customers love. Unlike campaign automation and analytics tools, which force marketers to be more campaign centric - MoEngage empowers marketers to be customer-centric, through intelligent insights about customers’ journeys, preferences, lifestyle affinities, and more. With MoEngage, mark Learn more about MoEngage

Features

  • Engagement Tracking
  • Retention Tracking
  • Customer Segmentation
  • Customer Data Management
We help companies to (re)connect with their customers
to enhance digital experience.
Screeb redefines the way businesses collect and manage feedback to better understand their customer's needs: - See how people are using your app - Ask questions to better understand their behaviour - Get qualitative insights to improve your product Screeb helps you to know who is using your app and to spot improvement areas for your product. Get a clear understanding of why your users act like this, what they want and what you should do next. Learn more about Screeb

Features

  • Engagement Tracking
  • Retention Tracking
  • Customer Segmentation
  • Customer Data Management
Lebesgue: Marketing and LTV is your AI CMO, providing custom solutions for eCommerce success.
Boost your profit and marketing ROI with Lebesgue, the AI-powered marketing companion for eCommerce stores. Say goodbye to marketing mistakes and hello to data-driven growth. Lebesgue scans your store analytics, Facebook ads, TikTok ads, and Google ads performance to identify opportunities for improvement and growth. Our AI-driven insights help you fix mistakes on Google, TikTok, and Facebook Ads that may be hurting your marketing profit. Learn more about Lebesgue

Features

  • Engagement Tracking
  • Retention Tracking
  • Customer Segmentation
  • Customer Data Management
Marigold Engage is a multi-channel platform that blends insight and engagement to meet consumers' needs moment by moment.
Ready to increase customer lifetime value and boost ROI? Marigold Engage does just that, enabling large, enterprise-level B2C brands to engage consumers across email, mobile, social, web, and print. Built for marketers, our platform is incredibly easy to use for everything from data management to multi-channel communication and behavioral retargeting. Powered by rule-based logic and enhanced with AI/machine learning, we create relevant experiences for individual consumers like never before. Learn more about Marigold Engage

Features

  • Engagement Tracking
  • Retention Tracking
  • Customer Segmentation
  • Customer Data Management
Raven360 creates product experts and stops churn with our learning delivery platform built for onboarding B2B SaaS customers.
At Raven360, we know that you want to train customers so you can scale your business. We believe a lack of product competency should never be why a customer churns. Stop wasting time and damaging your brand reputation. Instead, feel confident and in control while creating product experts at scale with our learning delivery platform built for onboarding and training B2B SaaS customers. Learn more about Revinova

Features

  • Engagement Tracking
  • Retention Tracking
  • Customer Segmentation
  • Customer Data Management
Marketing personalization platform with omnichannel data collection, customer profiles building, and analytics.
Marketing personalization platform with omnichannel data collection, customer profiles building, and analytics. Learn more about Marigold Engage by Sailthru

Features

  • Engagement Tracking
  • Retention Tracking
  • Customer Segmentation
  • Customer Data Management
Customer Success Management platform for B2B subscription services.
Intelligent Customer Success software that helps businesses prevent churn, increase account expansion, and strengthen customer relationships. Learn more about Freshsuccess

Features

  • Engagement Tracking
  • Retention Tracking
  • Customer Segmentation
  • Customer Data Management
The Award-Winning B2B Customer Engagement & Loyalty Platform. Apex is transforming the way companies engage with their B2B customers.
The Award-Winning B2B Customer Engagement & Loyalty Platform. Offering a range of innovative B2B marketing capabilities, Apex is transforming the way companies engage with their customers. With Apex’s innovative loyalty platform incentivizing and rewarding your customers for their actions, we not only enhance customer loyalty but significantly boost sales. Businesses experience a typical increase in sales of 15%. Let's connect to discuss what Apex can deliver to elevate your business. Learn more about Apex Loyalty

Features

  • Engagement Tracking
  • Retention Tracking
  • Customer Segmentation
  • Customer Data Management
Customer success management platform that enables businesses to reduce churn and increase revenue from the existing customer base.
Akita connects to 100+ of the leading SaaS tools building one unified view of your customer data. Ensure no customers fall through the cracks with Akita's customizable health scoring system. Define tasks and targets for each step of the customer journey. Keep customers on track to success with scheduled business reviews and "playbooks" - triggered by user behavior (good or bad). Slack notifications and a two-way Salesforce sync keep the entire organization in the loop. Learn more about Akita

Features

  • Engagement Tracking
  • Retention Tracking
  • Customer Segmentation
  • Customer Data Management
Unify customer communications, sales, orders and other vita data on one platform for teams across multiple channels & apps.
Stames is a SaaS platform that connects businesses to customers by improving their customer services/experiences, sales pipelines and messaging channels. Monitor, track and easily respond to customer issues, orders, complaints, feedback, requests etc across multiple channels and apps such as Facebook, Instagram, Whatsapp, API, Emails, Contact Forms etc or via self-service customer portals. Never leave a customer request unattended ever again. Get reminders and notifications via SMS and Email. Learn more about Stames

Features

  • Engagement Tracking
  • Retention Tracking
  • Customer Segmentation
  • Customer Data Management
Corelation Software makes it easy to spot and initiate customer retaining actions and lower employee turnover. Relations that matter.
Corelation Software makes it easy to spot and initiate customer retaining initiatives and lower employee turnover - all in one automated and easy-to-use software. Empower your organization to excel at creating business relations and forge everlasting customer-employee relationships. Corelation Software collects and visualizes satisfaction levels from customer and employees at intervals that suits you business. Each respondent answers nonanonymous allowing you see exactly where to take action. Learn more about Corelation

Features

  • Engagement Tracking
  • Retention Tracking
  • Customer Segmentation
  • Customer Data Management
Client onboarding solution that helps agencies access customer journey data, run A/B testing, acquire user feedback and more.
Client onboarding solution that helps agencies access customer journey data, run A/B testing, acquire user feedback and more. Learn more about Quest

Features

  • Engagement Tracking
  • Retention Tracking
  • Customer Segmentation
  • Customer Data Management
Optimove combines the art of marketing with the science of data to autonomously generate actionable insights.
Optimove is the leading CRM Marketing Platform, empowering marketing teams to create and manage large-scale, customer-led journeys. Recognized by Forrester as a Leader for Cross-Channel Campaign Management, Optimove is used by leading brands, including Dollar Shave Club, Entain, Papa John's, Penn National, and Staples, to maximize customer loyalty, retention, and lifetime value. Learn more about Optimove

Features

  • Engagement Tracking
  • Retention Tracking
  • Customer Segmentation
  • Customer Data Management
CausalFunnel increases site conversion by custom AI models such as personas and AI shop assistants.
CausalFunnel is an AI platform designed to boost business conversions, optimize marketing spend, and increase customer lifetime value. It offers four packages: Basic for conversion prediction and attribution analytics; Growth which adds customer lifetime value insights; Enterprise with ad optimization; and Enterprise Plus for comprehensive search optimization. Key features include cookie-agnostic tracking, attribution models, behavior prediction, and custom AI development. By understanding both known and anonymous users, CausalFunnel focuses on maximizing revenue. It stands out with its cookieless tracking for privacy-focused analytics and boasts a 300% conversion increase through personalized experiences. Supported by expert advisors, CausalFunnel combines AI innovation with tangible business growth. Learn more about CausalFunnel

Features

  • Engagement Tracking
  • Retention Tracking
  • Customer Segmentation
  • Customer Data Management
Catalyst is the most intuitive Customer Success Platform (CSP) - built by CS leaders, for CS teams.
Catalyst is the most intuitive Customer Success Platform - built by CS leaders, for CS teams. We help CS teams centralize siloed customer data, get a clear line of sight into customer health, and scale customer journeys that drive retention and growth. We provide robust integrations, flexible platform configuration, easy-to-adopt design, and deep CS expertise to overcome the most daunting roadblocks on the path to driving retention, scaling CS teams, and making CS central to your organization. Learn more about Catalyst

Features

  • Engagement Tracking
  • Retention Tracking
  • Customer Segmentation
  • Customer Data Management
FLYX is the Europe's Leading Provider of Order Management and Omnichannel Loyalty Systems.
FLYX is Europe's Leading Provider of Omnichannel Loyalty Systems FLYX offers an advanced loyalty solution comprising a comprehensive suite designed with the agility and flexibility required to engage customers across various digital and in-store sales channels, such as mobile apps, kiosks, and web apps. Our offerings include coupons, points, rewards, savings cards, gamification, and more, with a strong emphasis on personalization and activation. We cater to two distinct needs: cultivating customer data through our loyalty programs for personalized promotional communication, and delivering an ultra-flexible omnichannel customer experience aimed at maximizing client engagement. Learn more about Flyx

Features

  • Engagement Tracking
  • Retention Tracking
  • Customer Segmentation
  • Customer Data Management