---
description: Discover and compare Free Contact Centre Quality Assurance Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Free Contact Centre Quality Assurance Software - Capterra NZ 2026
---

Breadcrumb: [Home](/) > [Free Contact Centre Quality Assurance Software](https://www.capterra.co.nz/directory/33415/contact-center-quality-assurance/software)

# Contact Centre Quality Assurance Software

Canonical: https://www.capterra.co.nz/directory/33415/contact-center-quality-assurance/software

> Contact Center Quality Assurance (QA) software helps businesses evaluate agent performance, monitor team productivity, provide individual feedback or coaching sessions, and measure customer satisfaction.

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## Products

1. [Zoho Desk](https://www.capterra.co.nz/software/169505/zoho-desk) — 4.5/5 (2214 reviews) — Zoho Desk is a cloud-based omnichannel customer service software equipped with advanced contact center quality assurance capabilities.
2. [XM for Customer Experience](https://www.capterra.co.nz/software/152924/customer-frontlines) — 4.6/5 (255 reviews) — Automate manual processes to boost productivity and reduce costs with the world's most advanced AI-driven platform for contact centers.
3. [eDesk](https://www.capterra.co.nz/software/137210/xsellco-helpdesk) — 4.4/5 (71 reviews) — eDesk: the most scalable eCommerce customer support helpdesk for online retailers that want to grow faster.
4. [QEval](https://www.capterra.co.nz/software/182454/qevalpro) — 4.0/5 (20 reviews) — Etech QEval is a one-stop solution to meet customer satisfaction and ensures the top-notch quality of your contact center.
5. [MaestroQA](https://www.capterra.co.nz/software/172800/maestroqa) — 5.0/5 (3 reviews) — MaestroQA automates call center QA metrics, reporting, coaching workflows, and CRM integrations.
6. [Frontman](https://www.capterra.co.nz/software/184756/frontman) — 5.0/5 (2 reviews) — Frontman is a chatbot builder software with a cutting-edge dialogue engine, analytics, and business intelligence.
7. [RapportCMS](https://www.capterra.co.nz/software/1017078/rapportcms) — 5.0/5 (2 reviews) — SaaS solution delivering Inbound, outbound, digital channels, advanced analytics, WFM all the world class support and consultation.
8. [Flip CX](https://www.capterra.co.nz/software/1031399/redroute) (0 reviews) — Flip is an automated voicebot that can handle routine calls to get customers their answers faster, while giving agents more time.
9. [Acclaim](https://www.capterra.co.nz/software/1096033/Acclaim) (0 reviews) — Acclaim is a voice-first AI CX platform that enables multi-channel conversations for regulated industries while ensuring compliance.
10. [Watcherr](https://www.capterra.co.nz/software/1106649/Watcherr) (0 reviews) — Watcherr is an AI platform that enables teams to score conversations, ensure compliance, and monitor performance in real time.

## Related Categories

- [Contact Centre Software](https://www.capterra.co.nz/directory/32035/contact-center/software)
- [Complaint Management Software](https://www.capterra.co.nz/directory/30674/complaint-management/software)
- [Speech Analytics Software](https://www.capterra.co.nz/directory/32258/speech-analytics/software)
- [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software)
- [Customer Engagement Software](https://www.capterra.co.nz/directory/30906/customer-engagement/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/33415/contact-center-quality-assurance/software)
- [All Categories](https://www.capterra.co.nz/directory)

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