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IT Ticketing Systems
IT Ticketing Systems are software tools for managing and resolving user-reported issues and service requests in an organized manner. These systems enable IT support teams to track, prioritize, and address tickets efficiently, ensuring timely solutions while maintaining a detailed record of incidents and responses for accountability and analysis. Read more Read less
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Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
Learn more about Zendesk Suite
Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.
The customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Freshservice is a cloud-based help desk solution that helps businesses manage IT assets, inventory data, product releases, and more.
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Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation & more.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide sales, marketing, customer support & service and inventory management in a single business system.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Integrated business management solution that automates financial, customer relationship and supply chain processes.
Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Freshdesk is an easy-to-use customer service software that helps over 60,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 60,000 customers, including Bridgestone, HP, Harvard University, and DHL.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
Zoho Desk is Zoho's flagship web-based customer service software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
ConnectWise ScreenConnect provides businesses the ability to view and control devices from anywhere there is an Internet connection.
ConnectWise ScreenConnect (formerly ConnectWise Control) is a fully functional remote support solution. The software enables users to remotely view and control devices from anywhere with an Internet connection. For technicians, whether they primarily support personal computers or large enterprise infrastructures, the ability to quickly and effectively resolve problems helps save time and improve customer satisfaction.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Customer relationship management solution that helps businesses with prospect marketing, outreach, pipelines, workflows, and web forms.
Nimble is the CRM solution for Microsoft Office 365 & G-Suite that works for businesses by automatically combining contacts, communication histories, email inboxes, and calendar appointments with various SaaS business app contacts and social media connections, including Linkedin, Twitter, and Facebook into one unified team relationship manager.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
NetSuite is a cloud-based ERP that gives businesses t visibility and control needed to make decisions and grow.
As the world's #1 cloud ERP solution for more than 20 years, NetSuite has helped businesses gain the visibility, control, and agility to build and grow a successful business.
First focused on financials and ERP, we now provide an integrated system that also includes inventory management, HR, professional services automation, and omnichannel commerce, and is used by more than 41,000 customers in 219 countries.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Web-based help desk, ticketing, live chat, and call center software with AI capabilities, user-friendly from the start.
LiveAgent is a web-based live chat software that enhances customer engagement and support with a customizable chat platform. It offers a live chat widget that integrates easily into any website, enabling real-time customer support. Key features include automation capabilities, including proactive chat invitations, smart chat routing, and real-time typing view, which streamline the chat experience and improve first contact resolution.
LiveAgent supports various integrations with third-party business tools for seamless collaboration and a unified customer experience. Its multilingual chat widget offers multiple language options, fostering better communication and personalized support. Additionally, the software provides comprehensive reporting and analytics to help businesses optimize their support strategies.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Cloud-based asset lifecycle management software that adapts to your unique workflows and use cases to save you time and money.
Asset Panda is a cloud-based asset lifecycle management platform that helps users keep track of their devices and create interdependencies between them. The customizable software adapts to the unique workflows and use cases, whether a business is tracking computers or construction materials. Asset Panda's secure software allows unlimited users to update records from anywhere, both on the web and on the mobile app.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
An open-source suite of integrated apps to manage CRM, POS, website, eCommerce, sales, accounting, warehouse, HR, marketing, and more.
Odoo is an integrated, customizable, open-source software packed with expertly designed, user-friendly business applications. Odoo's intuitive database is able to meet a majority of business needs, such as CRM, sales, project, manufacturing, inventory, and accounting, among others. Odoo is an all-in-one software solution designed to meet the needs of businesses of all sizes.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Bitrix24 is a comprehensive online workspace software that offers CRM, task management, online meetings, and other business tools.
Bitrix24 is an all-in-one online workspace software offering a comprehensive CRM solution to manage sales leads, deals, contacts, and pipelines. It provides advanced contact center capabilities for omnichannel communications and includes sales enablement features like estimates, invoices, an online product catalog, and payment processing integration.
Beyond CRM, Bitrix24 offers task and project management tools with Kanban boards, Gantt charts, Scrum task lists, checklists, subtasks, and time tracking. It supports team collaboration with chat, video calls, and document sharing, accessible via mobile apps.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. It helps users build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well thier software product is being adopted.
TeamSupport is a low-cost AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account, no integrations or separate products needed.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Cloud and mobile-based service management software that helps automate processes such as scheduling, dispatching, invoicing, and more.
mHelpDesk is a cloud-based software designed for field service businesses that helps automate first customer contact, streamline service-based businesses, and more. The software's scheduling and dispatch tools efficiently manage technicians' schedules and track their progress in real-time. Integrated invoicing and billing simplify payments, ensuring faster transactions. mHelpDesk enhances customer communication with automated appointment reminders and updates.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
CRM and account management solution that empowers businesses to market better, sell more, and create customers for life.
Act! is a CRM and marketing automation platform esigned to help small and midsize businesses looking to market better, sell more, and create customers for life. With unparalleled flexibility and freedom of choice, Act! accommodates the unique ways teams do business, whether it’s on-premises (Act! Premium Desktop), in the cloud (Act! Premium Cloud). Managers can also leverage a hybrid deployment for maximum flexibility.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Save time and reduce costs with innovations that reimagine your customer relationships.
Built on the world’s #1 CRM platform, Communications Cloud enables B2C, B2B, and wholesale communications service providers (CSPs) to move to a catalog-driven digital BSS. With purpose-built industry functionality and all the capabilities of Sales Cloud and Service Cloud, service providers of all sizes can quickly adapt to changing customer expectations, drive faster time to value, and unify every part of the organisation — from marketing to retail channels to customer care and operations.
Learn more about Salesforce Service Cloud
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more.
Apptivo is a CRM tool that enables businesses to manage sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360-degree view of the customer. The CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from an Android or iOS device and integrated with Office365 & G Suite.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement.
With NICE CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
SolarWinds Service Desk provides businesses of all sizes an easy to use and affordable ITSM solution that can easily scale with you.
SolarWinds Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.
SysAid is an ITSM software platform that enhances IT service delivery. It features AI-powered chatbots, workflow automation, and asset management. SysAid's AI Copilot aids IT agents by categorizing and routing tickets, providing case summaries and sentiment analysis. The AI chatbot, available via chat, email, and Microsoft Teams, offers quick answers for end-users, ensuring a consumer-grade support experience.
SysAid's workflow automation streamlines processes like employee onboarding and incident management, facilitating seamless task completion and scalability. The asset management feature integrates with the service desk, providing IT teams with data to resolve issues.
SysAid offers insights into team performance with data summaries, forecasts, and recommendations, enabling IT leaders to make informed decisions. SysAid's blend of AI features, automation, and asset management makes it a comprehensive ITSM solution for delivering exceptional IT service.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Customer relationship management solution designed specifically for the unique challenges that sales managers and sales teams face.
Maximizer is a CRM solution specifically designed for sales teams. With Maximizer's analytics and insights, teams can effortlessly monitor & achieve revenue targets while effectively tracking activities and evaluating team effectiveness, all from one centralized command center.
Learn more about Maximizer CRM
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Streamline support by centralizing requests, automating workflows, and tracking issue resolution. Keep your clients informed!
Flowlu’s IT ticketing system simplifies support management by centralizing all incoming requests in one place. Easily assign tickets, set priorities, and track issue resolution with automated workflows and real-time collaboration. Keep your IT team organized with clear task distribution, service level agreements (SLAs), and time tracking for accurate performance insights.
With built-in communication tools, customers stay informed with status updates and responses, improving transparency and satisfaction. Custom fields and automation rules let you tailor the system to your workflow, ensuring efficient problem-solving. Whether for internal IT teams or customer support, Flowlu helps you resolve issues faster, reduce response times, and streamline IT service management.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
