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Knowledge Base Software
Knowledge Base software is a self-serve online library that enables businesses to provide both customers and teams detailed information about their products, services, topics, or departments.
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Self-service, comprehensive support. Features intuitive navigation, rich resources, and AI-driven real-time responses.
Learn more about SAAS First
SAAS First's Help Center is a comprehensive support solution designed to empower customers with self-service capabilities. Users can easily navigate through a wealth of resources including articles, videos, and images, thanks to the organized folder structure. Businesses can create detailed articles and publish them directly to their own domain, ensuring a seamless brand experience. The Help Center works in synergy with Milly, the AI-driven chatbot, to provide real-time, accurate responses.
Learn more about SAAS First
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Zoho Desk is a customer service software that allows you to create SEO-friendly, multilingual, and multi-brand knowledge base.
Learn more about Zoho Desk
Zoho Desk is a web-based customer service software. It helps you embed a knowledge base of informative articles and FAQs on your website and app for faster answers and fewer complaint tickets. Zoho Desk allows you to create SEO-friendly, multilingual, and multi-brand knowledge base for each of your brands. This saves your teamwork on responding to simple questions and leaves more time to help customers with tricky problems.
Learn more about Zoho Desk
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
AI-Powered Knowledge Base Platform to reduce support tickets and improve customer support.
Learn more about Document360
Document360 is the top-rated AI-powered Knowledge Base platform for creating internal and public knowledge bases, wikis, manuals, FAQ pages, and product documentation.
With Document360, you can reduce your incoming support tickets by up to 30%.
Its advanced search, categorization, and analytics tools streamline information management for teams. Customizable themes and branding options ensure a tailored user experience.
Integration with popular tools facilitates seamless workflow integration. Its ticket deflector feature prioritizes support inquiries, reducing workload and enhancing efficiency.
AI-powered search improves search accuracy and relevance by understanding user intent and context, delivering more precise results. The AI assistant, Ask Eddy feature offers quick and personalized support to users.
Learn more about Document360
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Freshworks Customer Service Suite-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities.
Learn more about Freshworks Customer Service Suite
Step into the future of customer service with Freshworks Customer Service Suite, an AI-first, all-in-one solution. The Customer Service Suite provides a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require collaboration across teams, and provides actionable insights for leaders. Freshworks Customer Service Suite builds on our proven track record of offering world-class, omnichannel support
Learn more about Freshworks Customer Service Suite
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
A collaboration tool that helps you manage and organize your work with teams and clients.
Learn more about Fusebase (Formerly Nimbus)
FuseBase offers curated, AI-powered knowledge bases ideal for service businesses and their internal teams, aiming to enhance client engagement and operational efficiency. Our platform allows for the creation of white-labeled repositories that store data and utilize advanced AI to deliver precise, contextually relevant answers. Tailored to support both client-facing and internal operations, FuseBase ensures that your knowledge base acts as a dynamic resource, enabling quick and efficient information access for both clients and team members alike.
Learn more about Fusebase (Formerly Nimbus)
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Flexible and configurable out of the box knowledge management software used for internal employee knowledge sharing or customer support
Learn more about Universal Knowledge
Universal Knowledge from KPS provides comprehensive content capture, search, collaboration, and analytics functionality to enable internal employees and customer facing organisations to significantly increase productivity. Search taking uses directly to the relevant answer within long documents, advanced content creation and moderation processes combine with high levels of insight ensuring knowledge can be managed centrally with minimal administration overhead. Available in a SaaS or On Premise.
Learn more about Universal Knowledge
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Instructional how-to meets frontline know-how.
Learn more about SwipeGuide
It’s time to simplify the way people work and learn at the frontline.
✓ Coordinate instructions, checklists, and frontline know-how to prevent errors and keep every process running smoothly.
✓ Standardize 50 different ways of doing the same thing.
✓ Capture improvements and share data driven best practices across teams to drive efficiency and continuous improvement.
✓ Motivate frontline teams to develop skills proactively and simplify shop floor training through dynamic skills management.
Learn more about SwipeGuide
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Empower your customers for self-service and lower customer support costs with an AI-powered knowledge base and a smart widget.
Learn more about HelpCenter.io
Empower your customers for self-service without breaking the bank. Let your customer support team focus on the crucial support cases.
Kick-start a great-looking knowledge base with just a few clicks and bring it closer to your customers with our AI-powered widget that proactive answers customer questions. Template editor with live preview without purchasing expensive third-party templates. Rich, collaborative, and fast content editor so you can craft helpful content.
Learn more about HelpCenter.io
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
Build a customer 360 with a CRM that is deeply integrated across sales, service, marketing, commerce, and more with trusted AI, data, analytics, and collaboration in one integrated solution. Discover how Einstein 1 helps you become an AI Enterprise by growing relationships, productivity, and your bottom line – all at the same time.
Learn more about Salesforce Sales Cloud
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Integrated business management solution that automates financial, customer relationship and supply chain processes.
Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success.
Learn more about Dynamics 365
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Create a dynamic knowledge base your whole team can contribute to while they work to make sure information is always up-to-date.
Create a dynamic knowledge base your whole team can contribute to while they work. That way, important information never gets lost when people move between teams or roles, and your team guidelines and enablement material are always up-to-date. Then easily navigate your knowledge database with custom statuses, hashtags, and filters to find exactly what you need in seconds.
Learn more about monday.com
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.
Learn more about Zendesk Suite
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Confluence is a team workspace where knowledge and collaboration meet. Create, collaborate, and organize your work all in one place.
Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast-moving companies. Confluence keeps everyone organized and aligned with everything from meeting notes to strategy docs and IT documentation so they can make better decisions faster and be more responsive to change. Confluence integrates seamlessly with the Atlassian suite of products like Jira Software and Trello, and allows for endless customization with apps from our Marketplace.
Learn more about Confluence
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Freshdesk is an easy-to-use customer service software that helps over 60,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 60,000 customers, including Bridgestone, HP, Harvard University, and DHL.
Learn more about Freshdesk
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Start for free with LiveAgent and bridge all knowledge gaps with the ultimate help desk solution for companies of all sizes.
Deliver reliable knowledge base tools and empower your customers. Create community forums, knowledge base articles, & FAQs with ease. with LiveAgent's knowledge management solution, you can post relevant articles, provide answers to questions, use advanced analytics, and enjoy other powerful features.
LiveAgent delivers the best customer experience to companies like BMW, Yamaha, Huawei, and 150M end-users worldwide.
Start with a 1 month free trial, no credit card required, and no contracts.
Learn more about LiveAgent
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for.
AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets.
AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things.
AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement.
Learn more about Intercom
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
An open-source suite of integrated apps to manage CRM, PoS, Website, eCommerce, Sales, Accounting, Warehouse, HR, Marketing, and more.
Odoo is a fully integrated, customizable, open-source software packed with expertly designed, user-friendly business applications. Odoo's intuitive database is able to meet a majority of business needs, such as CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of any company, regardless of size (or budget).
Learn more about Odoo
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
High-end solution designed for sales, collaboration, communication, social networking, and workflow management.
Bitrix24 is an online workspace for small, medium, and large businesses. It features 35+ cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and more. Additionally, Bitrix24 includes an AI assistant located throughout the product to further enhance your productivity and streamline your workflow.
Switching to Bitrix24 eliminates the need to be subscribed to a bunch of different SaaS solutions. You get all you need in a single package — all at a flat rate.
With over 15 million users, Bitrix24 is one of the most popular business software solutions in the world.
Learn more about Bitrix24
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time.
TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.
Learn more about TeamSupport
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Save time and reduce costs with innovations that reimagine your customer relationships.
Built on the world’s #1 CRM platform, Communications Cloud enables B2C, B2B, and wholesale communications service providers (CSPs) to move to a catalog-driven digital BSS. With purpose-built industry functionality and all the capabilities of Sales Cloud and Service Cloud, service providers of all sizes can quickly adapt to changing customer expectations, drive faster time to value, and unify every part of the organisation — from marketing to retail channels to customer care and operations.
Learn more about Salesforce Service Cloud
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.
Learn more about Apptivo
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
Learn more about JIRA Service Management
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Online ITSM Service Desk with Incident, Problem, Change, Release & Asset Management, in addition to powerful ticketing & automation
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises.
Learn more about Freshservice
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
SolarWinds Service Desk provides businesses of all sizes an easy to use and affordable ITSM solution that can easily scale with you.
SolarWinds Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications.
Learn more about SolarWinds Service Desk
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Purpose-Built to Grow Your Enrollments
Meritto, popularly known as the Operating System for Student Recruitment and Enrollment, is the defacto choice for educational organizations looking to boost team productivity, enhance student experience, optimize marketing spends and even grow enrollments. While each of our purpose-built products whether Enrollment Cloud, Education CRM, Application Platform, Education Chatbot, or Payment Cloud is powerful on its own, the real impact is when you enroll as one.
Learn more about Meritto (Formerly NoPaperForms)
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
