---
description: Page 4 - Compare the best Contact Centre Software solutions in New Zealand. Capterra offers software reviews, prices, and features helping you find software for your business needs.
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title: Page 4 - Contact Centre Software - Prices & Reviews - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](https://www.capterra.co.nz/directory/32035/contact-center/software) > [Page 4](https://www.capterra.co.nz/directory/32035/contact-center/software?page=4)

# Contact Centre Software

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> Contact Center software automates and standardizes the process of receiving and responding to customer requests across different communication channels.

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## Products

1. [Sprinklr](https://www.capterra.co.nz/software/131274/sprinklr-platform) — 4.3/5 (90 reviews) — Sprinklr is an enterprise-grade, software platform built to manage customer experiences at scale.
2. [Efficy CRM](https://www.capterra.co.nz/software/149894/efficy-crm) — 4.0/5 (90 reviews) — Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.
3. [Plivo](https://www.capterra.co.nz/software/164618/plivo) — 4.3/5 (84 reviews) — Plivo's SMS and Voice API platform offers businesses a simple, fast, and scalable way to modernize their customer communications.
4. [Ricochet360](https://www.capterra.co.nz/software/141932/ricochet) — 4.8/5 (82 reviews) — Our products include: Auto Dialer, Cloud Phone System, Progressive Dialer, CRM \& Lead Management, and Email \& SMS Marketing Automation.
5. [uContact](https://www.capterra.co.nz/software/115213/ucontact) — 4.5/5 (81 reviews) — Omnichannel Contact Center Solution / All in One - Dialers - IVR - SMS - Web Chat - Social Networks - Messaging and more\!\!
6. [Voiptime Cloud](https://www.capterra.co.nz/software/178440/voiptime-outbound-call-center) — 4.8/5 (80 reviews) — Improve the quality of customer interactions and stay in touch 24/7 with reliable Voiptime Contact Center software.
7. [Kustomer](https://www.capterra.co.nz/software/158128/kustomer) — 4.6/5 (79 reviews) — Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences.
8. [Phonexa](https://www.capterra.co.nz/software/156125/phonexa) — 5.0/5 (75 reviews) — Use smart IVR system and other features to show users their caller journeys and generate automated call and agent scoring.
9. [FreJun](https://www.capterra.co.nz/software/1018091/frejun---call-automation-platform) — 4.7/5 (75 reviews) — FreJun is a call automation platform for outbound teams. FreJun meets your end to end communication needs and integrates with your wor
10. [Dialshree](https://www.capterra.co.nz/software/144944/dialshree) — 4.7/5 (74 reviews) — Our VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries.
11. [FluentStream](https://www.capterra.co.nz/software/138973/fluentstream) — 4.6/5 (71 reviews) — FluentStream: Streamline SMB communication and enhance productivity with cloud calling, analytics, mobile access, and more.
12. [servis.ai](https://www.capterra.co.nz/software/167757/freeagent-network) — 4.6/5 (71 reviews) — FreeAgent CRM is a fully-featured CRM. Manage contacts, accounts, deals, tickets, projects, quotes, and more in one happy place.
13. [Vonage Contact Center](https://www.capterra.co.nz/software/104649/contactworld) — 4.3/5 (70 reviews) — Cloud-based contact centre solution that offers queue visibility, conversation analyzer, sentiment analysis, auto dialer, and more.
14. [Kavkom](https://www.capterra.co.nz/software/140624/predictive-dialer-pbx) — 4.7/5 (70 reviews) — Auto dialer, Voice Broadcasting, Cloud PBX, CRM, DIDs, Videoconference. Collaborating with your customers and teams becomes easier\!
15. [Exotel](https://www.capterra.co.nz/software/134642/exotel) — 4.3/5 (69 reviews) — India’s truly connected customer conversation platform lets you deliver the best CX. Become the brand that your customers love\!
16. [Zadarma](https://www.capterra.co.nz/software/166095/zadarma) — 3.7/5 (64 reviews) — Zadarma offers a new generation of business phone system with virtual numbers in 110+ countries, free Cloud PBX, free CRM and widgets.
17. [AVOXI](https://www.capterra.co.nz/software/178939/avoxi-genius) — 4.8/5 (59 reviews) — Manage your call center with the AVOXI Platform to better manage team performance, call routing and the customer experience.
18. [TCN](https://www.capterra.co.nz/software/84252/tcn) — 4.5/5 (57 reviews) — Welcome to TCN’s contact center software hub, where you’ll find scalable and customizable cloud-based call center software solutions to
19. [VoIPstudio](https://www.capterra.co.nz/software/162502/voipstudio) — 4.7/5 (55 reviews) — International award-winning Cloud PBX service with full Contact Center capabilities, perfect for small and medium-sized businesses.
20. [3CLogic](https://www.capterra.co.nz/software/121250/cloud-call-center) — 4.3/5 (49 reviews) — Leading Voice AI and Cloud Contact Center solution designed to help enterprises improve CX for customers and employees.
21. [Sharpen](https://www.capterra.co.nz/software/145658/sharpen) — 4.4/5 (48 reviews) — Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.
22. [Soon](https://www.capterra.co.nz/software/177084/soon) — 4.6/5 (48 reviews) — Soon optimizes contact center scheduling with AI forecasting, automated shift planning, and tools to enhance team collaboration.
23. [8x8 Contact Center](https://www.capterra.co.nz/software/161523/contactnow) — 4.3/5 (47 reviews) — 8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA.
24. [Call Center Studio](https://www.capterra.co.nz/software/176017/alotech) — 4.5/5 (47 reviews) — An all-in-one, remote-friendly AI-based CCaaS for blended and multichannel communication.
25. [Zoho Voice](https://www.capterra.co.nz/software/1029158/zoho-voice) — 4.0/5 (46 reviews) — Zoho Voice is a flexible and scalable cloud-based business phone and contact center solution to efficiently run your business operation

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## Related Categories

- [Predictive Dialer Software](https://www.capterra.co.nz/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.co.nz/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.co.nz/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.nz/directory/30084/telephony/software)
- [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/32035/contact-center/software)
- [All Categories](https://www.capterra.co.nz/directory)

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Trigger micro-learning and coaching modules inside agent queues for improved growth and development. And, gain deep customer insights from a single reporting system, based on the customer relationships your team develops.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4b6a030-c88b-4c84-8535-befd54b43e5c.png","url":"https://www.capterra.co.nz/software/145658/sharpen","@type":"ListItem"},{"name":"Soon","position":22,"description":"Soon is an AI-powered workforce management platform built to optimize contact center operations. Its advanced forecasting capabilities analyze historical data to predict staffing needs, ensuring your contact center is always prepared for fluctuations in call volume. The automated shift planning feature enables managers to efficiently allocate resources, minimizing scheduling gaps and errors. Agents can easily swap shifts, request time off, and view their schedules through an intuitive interface, enhancing collaboration and satisfaction. Seamless integrations with tools like Google Calendar and Microsoft Outlook keep schedules synchronized across platforms. Comprehensive analytics provide actionable insights into agent performance and coverage trends, helping managers make data-driven decisions. Ideal for contact centers of all sizes, Soon adapts to your specific needs, ensuring flexibility, scalability, and operational efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4bda1af8-2b98-4656-a993-666778d76b4c.png","url":"https://www.capterra.co.nz/software/177084/soon","@type":"ListItem"},{"name":"8x8 Contact Center","position":23,"description":"8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. 8x8 Contact Center makes it easy for businesses to connect with individuals inside and outside of the organization.\n\nAccess from anywhere, at any time. Making changes is easy. 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